Petalina Ltd Reviews

Name: Petalina Ltd
Address: 55 Ashley Road, Epsom
Rating: 4.93

4.9 Rating 1,179 Reviews

99 %

of reviewers recommend Petalina Ltd

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01372 722239

Email:

help@petalinadolls.co.uk

Location:

55 Ashley Road
Epsom
KT18 5BN

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Petalina Ltd 5 star review on 5th February 2018

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful doll arrived in pretty tissue paper packaging. My daughter is having it as a gift for Christmas and sure she will love it. Thank you for speedy service”

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Posted 8 years ago

Thank you for your wonderful review. Hannah is one of our most popular dolls. We hope your daughter was thrilled. Kind Regards Cate

Posted 8 years ago

“I was a new customer to Petalina last Christmas, when I purchased a dolls pram & a baby doll! When my granddaughter asked for a new pram & baby boy doll this year, I didn't hesitate but to look on the Petalina website! I have been able to find again exactly what I need & ordered straight away! The goods arrived within a few days, well packaged, beautifully boxed & exactly what I wanted! I will always remember the look of delight, when my granddaughter opened her gifts last year & can't wait for her to open the gifts this year! Thank you Petalina!”

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Posted 8 years ago

Thank you so much for your review of Petalina. We wish too that we can see the delight on their little faces when they open their presents. We are so proud that we can bring such joy to children. Thank you for choosing us again. Kind Regards Cate

Posted 8 years ago

“Came quickly and well packaged. Doll looks great although now wrapped for Christmas.”

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Posted 8 years ago

Thank you for your review of Petalina. We hope it was a hit at Christmas. Great doll choice too. Kind Regards Cate

Posted 8 years ago

“Grandaughter will love it on christmas morning”

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Posted 8 years ago

We hope your Grandaughter did love it at Christmas. Thank you for letting us know. Much appreciated. Cate.

Posted 8 years ago

“Good range of dolls and accessories. Service worked like a dream”

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Posted 8 years ago

Thank you for taking the time to write us a review. We always love to hear when things go well. Kind Regards Cate

Posted 8 years ago

“Order has not arrived and the customer service was shocking. They told me that I had to go and track the order down from the sorting office. Not sure how i am supposed to do this, when the parcel was meant to be sent to a business address - opening times 6.30am - 11pm. so cannot see why Royal Mail could not deliver!! I was told until i can prove that it hadnt been delivered they would not do anything. I explained that i do not have time to do this so they said get one of my staff to go!!! The attitude was shocking!! Never will i buy from this company again.”

Helpful Report

Posted 8 years ago

Hello Sharon, thank you for your review. On this occasion I think we deserve our one star rating because I did raise my voice when speaking to you on the phone. I am not a machine and have always had trouble staying calm when faced with verbal aggression. In 30 years of retail I have never been the target of such rage, and all over us asking you to check for your parcel at the sorting office. A team member spoke to you first and was so taken aback she passed your call over to me. She was trying to explain that the lack of postcode had probably held up the progress of the parcel, and the first thing to do would be to check at the sorting office. I suggested the same and also asked if someone else could check because you were so busy (thinking a family member or someone not working so many hours as you, but I certainly didn't suggest a staff member - that was what you presumed and shouted back at me before putting the phone down). Without checking the sorting office it is true that we would not have done anything about replacing the goods. Royal Mail say that something isn't lost until it has been 15 working days since posting and in your case it was just over one week. Anyway, I now assume from your silence that you have received the goods whether by checking at the sorting office or perhaps they were finally delivered successfully? And I'm also assuming from your silence that you did take receipt of your order prior to Christmas. I'm sorry it took it's time to reach you but First Class post can be a little unreliable at this crazy time of year and the lack of postcode won't have helped, but it did get to you in the end. I also appreciate how stressful it can be in the run up to Christmas and hope that was the reason for your anger. Things just go wrong sometimes in any business, and at Petalina we do our absolute best to sort things out for customers when things don't go well, but I have to say that those customers who are pleasant and understanding always get better results than those who aren't. Having said that, as you are local we picked up duplicates of everything in your order from our warehouse before it closed for Christmas in case the parcel didn’t arrive so that one of the team could drive to your house and deliver everything in time for the big day. Luckily, we didn’t have to, because Royal Mail came good in the end!

Posted 8 years ago

“Beautiful doll! Fast traceable delivery my granddaughter is going to be over the moon Xmas day!”

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Posted 8 years ago

Thank you so much for your lovely review of Petalina. We are thrilled that we could fill little faces with joy on Christmas morning. Kind Regards Cate

Posted 8 years ago

“The service was fast and I received the doll very quickly. I am very pleased with the purchase and I'm sure my niece will love the doll!”

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Posted 8 years ago

Thank you for your Petalina review. We hope your niece did indeed love the doll and she gets lots of joy from it. Kind Regards Cate

Posted 8 years ago

“Super fast and amazing! Love Petalina!”

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Posted 9 years ago

Thank you for your review of Petalina. We are pleased your dolls arrived so speedily across Europe. Kind Regards Cate

Posted 8 years ago

“I received my order within a couple of days and packaged beautifully. Very happy with the order and will be ordering again soon. Thank you.”

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Posted 9 years ago

We really appreciate you taking the time to give Petalina a review. We are so pleased that you love the Petalina experience. Kind Regards Cate

Posted 8 years ago

“Petalina provided a excellent product, 5 star rating on shipping both in cost and speed, par excellence on communication, all in all, I am a very happy, satisfied repeat customer”

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Posted 9 years ago

Thank you for your Petalina review. We love to hear such great news and that our parcels arrive far and wide so rapidly. Kind Regards Cate

Posted 8 years ago

“Beautiful doll and quick delivery!”

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Posted 9 years ago

We are delighted to hear Azalea arrived safely and speedily. She indeed is very beautiful. Thanks for your review. Kind Regards Cate

Posted 8 years ago

“I know the look on my 4yr old grandaughter's face this Christmas will be just as pleased and excited as mine was when I received the parcel. Excellent website, speedy delivery and most important top quality product what more can you ask?”

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Posted 9 years ago

Thank you so much for your wonderful review. We hope your granddaughter's face was picture at Christmas, and she is loving playing with them. Kind Regards Cate

Posted 8 years ago

“Very beautiful dolls. My daughter loved them!”

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Posted 9 years ago

We are so happy to hear your items arrived safely and you are pleased. Thanks Cate

Posted 8 years ago

“Great Service”

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Posted 9 years ago

Thank you for your review of Petalina. we really appreciate it. Kind Regards Cate

Posted 8 years ago

“Easy to navigate website, with lots of choice. The items always come beautifully wrapped in tissue inside the packaging for postage. Products are fairly priced and excellent quality.”

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Posted 9 years ago

We are so happy to hear you were pleased with your purchase and the Petalina experience. Great choice too. Many thanks Cate

Posted 8 years ago

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Posted 9 years ago

Thank you for your review of Petalina. The translation from Russia has been a little too much to be readable on our website but with the 5 stars, we are glad you were pleased with all your items and that they must have reached you safely. Kind Regards Cate

Posted 8 years ago

“very good service”

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Posted 9 years ago

Thank you for reviewing Petalina. We really appreciate it. Kind Regards Cate

Posted 8 years ago

“I was thrilled with the baby doll I ordered. This is my 2 year old granddaughters first doll and I wanted it to be special. It certainly has come up to expectations. Thank you so much, I will be coming back to you again.”

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Posted 9 years ago

We love to hear from customers that are happy with their selection. We too love 'Dot' for a smaller child. Great to hear you may return. Thank you for your review. Kind Regards Cate

Posted 8 years ago

“The variety of excellent products on the site, the customer service, the speedy delivery, the way the items are so beautifully packaged and I just love looking at the site.”

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Posted 9 years ago

Thank you so much for your review of Petalina. It looks like you had fun choosing items as you had such a great selection in your order. Kind Regards Cate

Posted 8 years ago

Petalina Ltd is rated 4.9 based on 1,179 reviews