Petalina Ltd Reviews

Name: Petalina Ltd
Address: 55 Ashley Road, Epsom
Rating: 4.93

4.9 Rating 1,179 Reviews

99 %

of reviewers recommend Petalina Ltd

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Phone:

01372 722239

Email:

help@petalinadolls.co.uk

Location:

55 Ashley Road
Epsom
KT18 5BN

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Petalina Ltd 5 star review on 5th February 2018

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is always a pleasure to buy from you, easy order and efficient delivery. The Spanish baby doll is beautiful and I know my granddaughter will lover her.”

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Posted 9 years ago

Thank you for your review of Petalina. Antonio Juan dolls are really popular and we hope your granddaughter loves her too. Kind Regards Cate

Posted 8 years ago

“Petalina provided a good and quick service. As a provider of the Corolle baby dolls and their clothes which my grandchildren love, I would use them again.”

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Posted 9 years ago

Thank you for your review of Petalina. We really appreciate it and love to hear you may return. Kind Regards Cate

Posted 8 years ago

“They were very professional to deal with and I was delighted with the speed of delivery of my selected doll and pram. They arrived on time as requested.”

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Posted 9 years ago

Thank you so much for taking the time to write us a review. We are pleased to hear your items arrived safely and speedily. We hope they are bringing a lot of joy. Kind Regards Cate

Posted 8 years ago

“Hi Cate, I have not actually received the doll yet but my daughter Claire in London received it promptly and will be bringing it out to me at Xmas to give to my granddaughter / her niece. Claire already has the same doll for her daughter Isabelle and recommended your site to me. Isabelle loves her 'Baby Lucy'! It was still cheaper to buy it that way and pay VAT rather than postage to Australia, and considerably less expensive than sourcing a similar doll in Australia. I had some difficulty with placing the order however because it appeared impossible to to pay with either my Australian credit card or PayPal for delivery to London. Luckily I have deposited a small amount of money in Claire's English account so was able to access that, otherwise I would have needed to ask her to order directly, which would not be so good if for example I or anyone else outside the UK wanted to order a surprise gift for an English granddaughter. You might want to look into that aspect of your site. I look forward to receiving the doll very soon. Best Wishes Jo Featherston”

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Posted 9 years ago

Hello Jo, sorry you weren't able to place a payment on our website. It is a UK based site and international banks can be a bit wary which is understandable and something over which Petalina has no control. Other international customers are able to pay and have an item delivered in the UK so if you have problems again please let us know so that we can assist you. Anyway, it sounds as if you are very pleased with the doll, the price and delivery which is great. Thanks again, Cate

Posted 9 years ago

“Website is easy to navigate. Excellent guidance relating to child's age, doll size etc. A wonderful range to choose from specific to my requirements. Good description of each item. Ordering was easy. Totally happy with the doll I chose.”

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Posted 9 years ago

We are so pleased to hear you find our website informative. We do try to help as much as we can so you choose the right doll. Thank you for your review. Kind Regards Cate

Posted 8 years ago

“I ordered a moulin roty doll, Petalina were very competitive even with postage. The doll was delivered within a few days, quick/ efficient. Thank you ????”

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Posted 9 years ago

Thank you for your review of Petalina. We are so glad you are pleased. They really are beautifully made dolls. Kind Regards Cate

Posted 8 years ago

“Lovely choice and prompt, efficient service.”

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Posted 9 years ago

Thank you for taking the time to write us a review. We really appreciate it. Kind Regards Cate

Posted 8 years ago

“Very pretty doll and lovely quality and attention to detail. Very pleased as I'm sure my daughter will be Xmas day.”

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Posted 9 years ago

We are very grateful for your feedback on Petalina. We hope Jessica was a hit at Christmas! Kind Regards Cate

Posted 8 years ago

“The staff and the service that is provided is excellent and so was the delivery I have had goods before and the quality is of very high quality will most certainly use again”

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Posted 9 years ago

We are so glad you are pleased with your doll and its quality. We carefully select dolls to stock at Petalina. Thank you for your review. Kind Regards Cate

Posted 8 years ago

“Not really sure how to rate it as it is a gift so hasn't been "loved" yet. I would say that considering the high price of the doll I was shocked at the poor packaging. No box or container of any sort just a screwed up rag doll.”

Helpful Report

Posted 9 years ago

Hi there, thank you very much for your feedback about your rag doll. I've had a look at your order and can see it was a Moulin Roty Adele doll which do arrive rather crumpled and in a plastic bag only, so a bit of time has to be taken to straighten them out. It sounds as if yours wasn't placed in it's little matching bag or wrapped nicely in pink tissue, so we will follow up with the warehouse and make sure they know how to improve the presentation of these dolls. Thanks again, and I do hope that your little one loves her new doll despite her crumpled beginnings! Cate

Posted 9 years ago

“Love the Petalina dolls. Adored the doll I got for my Grandaughter. Each doll seems to have their own character. Petalina is the only place I will be purchasing my dolls from now on. Their facial features are so cute. Well made and nicely dressed. So happy I bought this doll to go with her new pram. Thankyou so much. Barbara”

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Posted 9 years ago

Thank you Barbara for writing us a review. Your doll choice was a great one. I too love these dolls. We hope she is still enjoying her. Kind Regards Cate

Posted 8 years ago

“I had lots of questions as this was my first doll purchase. I was very happy with the prompt replies I had . I bought the doll and was really pleased with it . Its lovely, arrived well packaged and very quickly. I would happy buy from Petalina again”

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Posted 9 years ago

Thank you for taking the time to write a review for Petalina. It is great to please our customers, especially our new ones. Kind Regards Cate

Posted 8 years ago

“attention and services excellent”

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Posted 9 years ago

Thank you Nicholas for your review of Petalina. We always appreciate feedback. Kind Regards Cate

Posted 8 years ago

“The descriptions on the site were so thorough that all of our questions were answered and it helped us to choose the right doll for our two daughters. The dolls arrived really quickly and were beautifully presented. Definitely the best website I have seen for dolls. The descriptions are clearly written by a passionate person who is concerned with letting parents know EXACTLY what they are getting. A helpful video was a useful bonus. Massive thumbs up for Petalina!”

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Posted 9 years ago

Thank you so much for your review of Petalina. We do try to describe the dolls the best we can and tell you what is important to consider in choosing. It is great to hear we are doing things right. Kind Regards Cate

Posted 8 years ago

“So easy to order and the product arrived really quickly. The selection of products is great and I loved the extra touch of the product being wrapped in tissue paper!”

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Posted 9 years ago

Thank you for your review of Petalina. We love wrapping up dolls to be parcels of joy. Kind Regards Cate

Posted 8 years ago

“Order arrived very promptly and I am very happy with my Order, can't wait to see my little Grand daughters face when she opens her lovely Doll and dolls clothes on Christmas morning. Thank you Kate.”

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Posted 9 years ago

Thank you for your review. We hope your Granddaughers face was a picture when she opened it. Kind Regards Cate

Posted 8 years ago

“Firstly, the doll I ordered was delivered in only a few days. It was beautifully dressed, and beautifully wrapped and packed in a lovely pink box, and so well protected. I know my grand-daughter is going to love her.”

Petalina Ltd 5 star review on 29th November 2016

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Posted 9 years ago

Thank you so much for your review and picture. We hope your granddaughter is enjoying playing with her. Kind Regards Cate

Posted 8 years ago

“Very happy to find a supplier of Sylvia Natterer dolls. My order was well packed and sent quickly. Will definitely be ordering again.”

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Posted 9 years ago

Thank you Lorna for your review. We are pleased it arrives safely and speedily. Kind Regards Cate

Posted 8 years ago

“A very easy to use website with huge range of gorgeous products to choose from. Their communication was superb, keeping me informed every step of the way. My order arrived on time and beautifully wrapped. A real pleasure to do business with. Thank you Petalina.”

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Posted 9 years ago

Thank you so much for taking the time to give us a review. We love to hear you love our website. We hope the items are bringing lots of joy. Kind Regards Cate

Posted 8 years ago

“I can't wait to give Hannah doll to my daughter this Christmas. She is the 2nd doll I've bought from Petelina and have both times been pleased with customer service , packing and speed of delivery .”

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Posted 9 years ago

We love to hear about the excitement our dolls can generate. We hope hannah will be a really is a wonderful playmate. Thank you for your review. Kind Regards Cate

Posted 8 years ago

Petalina Ltd is rated 4.9 based on 1,179 reviews