Petalina Ltd Reviews

Name: Petalina Ltd
Address: 55 Ashley Road, Epsom
Rating: 4.93

4.9 Rating 1,179 Reviews

99 %

of reviewers recommend Petalina Ltd

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Phone:

01372 722239

Email:

help@petalinadolls.co.uk

Location:

55 Ashley Road
Epsom
KT18 5BN

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Petalina Ltd 5 star review on 5th February 2018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My granddaughter was so happy with her doll for her birthday.She loved it,she said Nanny it looks like a real baby.best dolls I have ever seen,beautiful acessories.will be ordering again soon for my other granddaughter.Also because I ordered two separate orders,you put them together and refunded me one postage,brilliant,thank you.”

Helpful Report

Posted 8 years ago

Thank you so much for taking the time to write us a review. It is lovely to hear such kind thoughts, and we always try to help our customers when we notice things when the orders come in like yours. Kind Regards Cate

Posted 8 years ago

“Petalina is the best source in the world for quality dolls and excellent customer service!”

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Posted 8 years ago

Thank you for your lovely review of Petalina. We always appreciate it. Kind Regards Cate

Posted 8 years ago

“Navigating and ordering from the website was both easy and delightful. Service was excellent. Fast delivery. The beautiful Petalina doll was gratefully received. Thank you very much.”

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Posted 8 years ago

Thank you for your kind review. And great doll choice too. We love to hear feedback on our website as we work very hard on it to meet customer expectations. Kind Regards Cate

Posted 8 years ago

“Quick delivery, best price”

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Posted 8 years ago

Thank you for your review of Petalina. We really appreciate it. Kind Regards Cate

Posted 8 years ago

“Lots of advice on which doll was best and an obvious passion and enthusiasm for the products. Very honest description”

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Posted 8 years ago

Thank you for taking the time to write Petalina a review. And indeed it is something I have a passion about. Kind Regards Cate

Posted 8 years ago

“I wanted to ensure that the Gotz doll we ordered arrived in time for Christmas. We are currently abroad so I could get a shipping company to get the doll to us. I needed to make sure that the doll was not delayed in any way. I telephoned Petalina and the lady was very helpful and made sure that the Gotz doll was despatched that same day by courier to the shipping company. We received the doll the following week, thanks. The Gotz doll lived up to our expectations and we had an extremely happy young girl on Christmas day.”

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Posted 8 years ago

Many thanks Isabella for your kind review. We always try to assist customers with deadlines and differing needs. I remember yours and was pleased we could fulfil your wishes. And of course it's great to hear the plan worked! Kind Regards Cate

Posted 8 years ago

“almost all the dolls are so lovely it was hard to choose one, this is our second doll from petalina and my grandaughter loves them both, good speedy delivery and gorgeous packaging both times, thankyou”

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Posted 8 years ago

Thank you for your kind review. We appreciate all feedback and are happy you have turned to us again. Kind Regards Cate

Posted 8 years ago

“My grandaughter loves it,”

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Posted 8 years ago

Thank you for your review of Petalina. Eric was a very popular doll this Christmas. Kind Regards Cate

Posted 8 years ago

“After hours of searching for a baby doll for my 2 year from Santa might I add, I finally decided on a beautiful baby boy doll from Petalina. My 2 year old wasn't disappointed. My experience with Petalina was very professional from start to finish. A very well run company who I will be using again in the future.”

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Posted 8 years ago

Thank you so much for your kind review of Petalina. We are pleased we could supply what you were looking for. Boy dolls are not as popular but we try and stock a few. Personally I love them! Kind Regards Cate

Posted 8 years ago

“Excellent service quick delivery especially so close to Christmas and we'll packaged would recommend. Thank you my little girl loves her dollies.”

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Posted 8 years ago

We are so thrilled to hear your little one loves her new Petalina Dolls. Thank you for taking the time to write us a review. Kind Regards Cate

Posted 8 years ago

“Very easy website. great selection of dolls and clothes and very prompt despatch”

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Posted 8 years ago

Thank you so much for taking the time to give Petalina a review. We really appreciate any feedback given and are thrilled you were pleased. Kind Regards Cate

Posted 8 years ago

“Website is easy to navigate and items are displayed beautifully. The quality of the dolls, clothing and accessories superb and I've never had to return anything. It's my granddaughter's favourite place to visit.”

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Posted 8 years ago

Thank you for your review of Petalina. We love hearing such feedback and strive to achieve total satisfaction with our customers experience. Kind Regards Cate

Posted 8 years ago

“Order a doll for my nieces birthday, she was delighted, Great Service, fantastic quality, fast shipping and delivery. I would strongly recommend this company ????”

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Posted 8 years ago

We are so pleased your doll arrived safely. We rely heavily on couriers and do try to give the best service and value. Thank you for letting us know. Kind Regards Cate

Posted 8 years ago

“I have been lucky enough to have three Granddaughters and so have been able to justify my love of beautiful dolls. Petalina has been my only go to website since I discovered it five or six years ago. Petalina has the most amazing choice of dolls for every age of child. The dolls accessories are beautiful. I look forward to birthdays and Christmas but all year my six year old Granddaughter loves to scan the website and make a wish list so I never have a shortage of present ideas. I find the website easy to use. If I have ever needed help it is very easy and I have had a helpful response immediately. The purchasing couldn't be easier and delivery is always prompt and the packages beautifully wrapped. The only problem I see is my Granddaughters will eventually grow up and I won't have an excuse to indulge in my love of dolls.”

Helpful Report

Posted 8 years ago

Thank you so much Margy for your wonderful review. We love seeing repeat customers return to us and wonder what they are ordering next. I see your point about them growing up. We have the same problem here with our daughters growing up quickly, but love to see photos of others enjoying their dolls. Maybe you could find a worthy local cause that will enable you to indulge in your passion? When we do it is very rewarding. Kind Regards Cate

Posted 8 years ago

“Website is very easy to look through and prices are fab. Website is also bright and happy looking,seems a strange thing to say but a lot of websites look morbid! Great communication and fast delivery! Would recommend and order from here again”

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Posted 8 years ago

What a lovely review. We are very proud of our website and ease of use for our customers is always the priority so we are grateful for this feedback. Thanks very much. Kind Regards Cate

Posted 8 years ago

“Absolutely delighted with my purchase from Petalina. I placed my order and received my doll the following day so I would have it for Christmas. Such a thoughtful thing to do as I was late ordering and did not expect to receive it the next day. 5* service would definitely recommend. Beautiful doll too ????”

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Posted 8 years ago

Thank you for your lovely review. We try to dispatch as soon as we can and have a fabulous warehouse and team of couriers supporting us. We're happy that you are happy. Kind Regards Cate

Posted 8 years ago

“Beautiful doll. Excellent price and quality. Excellent customer service.”

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Posted 8 years ago

Thank you so much for taking the time to write us a review. We really are grateful. Kind Regards Cate

Posted 8 years ago

“Beautiful quality dolls, clothing and furniture. Cate at Petalina went above and beyond with her customer service. I would recommend Petalina to anyone thinking of purchasing a high end product.”

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Posted 9 years ago

Thank you so much for taking the time to give Petalina a review. We really appreciate it, as well as all our customers. It is a pleasure. Kind Regards Cate

Posted 8 years ago

“Petalina took the trouble to go through all the ordering process on the telephone whilst i was ordering online i was unsure what to do the lady stayed on the phone the whole time i filled in the online order form nothing was to much trouble.Next day the order arrived quick efficient service.Thankyou.”

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Posted 9 years ago

Thank you so much for your review, and for taking the time to do it. It was a pleasure talking to you and being able to help you with your order. I remember it well, as you didn't give up and just let me do it for you instead. I was just as impressed. Kind Regards Cate

Posted 8 years ago

“I ordered both a beautiful Doll and Pram from Petalina....Could not believe how quick i received my order! It arrived the very next day by Interlink! My 3yr old Grand-Daughter Olivia Daisy was very pleased when she seen it on Christmas morning....Both items were stunning! I will now continue to buy the lovely outfits for her new dolly, They all look gorgeous....Thanks again Petalina....Great Quality, Great Service....x”

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Posted 9 years ago

Thank you so much for your stunning review. I too am impressed at the speed! You must have ordered just as we were sending orders through to the warehouse. It is great to hear you will return and we are thrilled that your granddaughter is pleased too. Kind Regards Cate

Posted 8 years ago

Petalina Ltd is rated 4.9 based on 1,179 reviews