“Over all 7/10 good experience
. The call centres shouldnt be making appointment for customers to go and view cars that arent in the branches.
. i told the sales rep my budget and he
completely dismissed this
. I bought the car cash when i came to pay it i was told they can only accept £9k cash this caused hassel for me having to borrow money in put what i had already taken out back in the account , the sales rep knew i was paying cash i should have been told this before hand.
Apart from these three things i had a pleasant experience with yourself.
Rgds
G Tierney”
“Gavin Woo was the salesman I dealt with and he was fantastic. Really helpful and considerate without being pushy or too 'salesman-ish'.
The car I purchased was at a fair price and was in great condition - I did feel it a cheek to add £50 as an admin fee, £30 for half a tank of petrol, £25 for new mats etc to the price of the car as I would expect this to be included in the price of the vehicle. Also, my car was traded in with half a tank of petrol, mats and my time preparing admin (V5, parking permits, insurance etc) which I wasn't able to add to my part exchange price, so to charge this as a separate fee I felt was a bit rich.
Nevertheless, I would definitely return to Peter Vardy in the future. My previous car was purchased at Arnold Clark and their after sales service was so shocking, I vowed I would never return to them again.”
“The overall customer service was good, although sometimes a bit lacking in product knowledge. We were a bit a bit disappointed in the fact our vehicle was promised for delivery in March and we did not Receive our Defender until June. On a positive we were supported with a courtesy vehicle for three months to cover the period we were without a car so this made up for the lateness of our delivery.
The service on the day of collection was excellent, where we were made to feel welcome and the unveiling of our car in the showroom was special.”
“this was the second new car we have bought as a family and the whole experience this time around was made so easy.
The show room was an inviting place and you are made to feel welcome ,even with little ones in tow.
Kevin Mc crum was the sales guy who dealt with us, and we were pleased with how he dealt with us.
Needless to say next time we decide to renew our cars we will be heading to your showroom first.
Tea, Biscuits & goodie bags for the kids.... Genius idea.”
“Robert was good at listening to what we needed and was able to help with what car would suit our needs including making sure my husband could get in and out of the car safely as he has a disability. He was friendly and helpful.”
“Overall a smooth change over apart from damage to the sidewall on one of the tyres which wasn't noticed. Tyre was quickly changed without question, salesman was very apologetic!”
“I visted Peter Vardy with a budget and specific car in mind. I succeeded in getting just what I wanted.
Helped by a very helpful sales assistant named Billy.
I am now enjoying driving around in my new car.”
“Friendly, professional and a good overall service. Car was clean and presented well on collection. Mats were missing, but on highlighting this a brand new set were provided free of charge.”
“I had major issues with the car I bought in Jan. So gavin woo helped me find a new one. He went out of his way to find me a car so I give him 5*.
Due to the car being faulty I think Peter vary should have taken the car back with me being left with debt. I will most likely not buy a used car from you again as I do feel I have been ripped off.”
“nice smooth transaction, vehicle well presented, sales were very helpfull, some minor glitches in that not all paperwork was handed over with the vehicle (had to request the MOT certificate after I got home and checked all the docs), also I dont believe the vehicle was thoroughly checked over, whilst I appreciate that it wasnt due a service, I would have thought that all the basics, fluid levels etc would have been checked? the Power steering fluid was just above minimum, I would have expected that to be on Maximum?”
“Very helpful staff at Dalgety Bay.
Experience tells me to wait and see how any vehicle problems are managed during the warranty period. Therefore reserve full judgement until after sales and servicing contract is proved and tested.”
“The people as you would expect are very helpful after all they want you to spend money in their showroom.
The only negative is that they had a week from me saying yes till we picked up the car but we still had to wait as things that I had noted still had not been done....nothing major but it was yet more wasted time waiting.”
“The service I received was excellent, from picking a car to picking up the car, I will say that I was told the car would be cleaned to a high standard and it was not, it had not been cleaned and that is my only fault”
“Dogie Boyd was very professional and informative.
I will certainly return for further trade.
Finance options were explained, but better literature would benefit myself further.”
“Popped into Peter Vardy for a look at some cars. Mike Ryan, sales, spoke to me and advised what was possible. I test drove a car on that same day and liked it, thereafter negotiated a deal to suit both parties.
Mike informed me that he was on the Rookie programme, which meant that he was still learning his job. He was very polite, courteous and proffesional throughout my dealings with Peter Vardy.
I would recommend Mike Ryan to anybody, as he has a friendly manner and seemed genuinely interested in my thoughts about my new car purchase and getting what was right for me.
After Mike went on holiday, I did however feel a bit let down in the apparent lack of interest in my telephone calls to the garage. After having phoned twice and getting told somebody would call me back and nobody did!! I felt that possibly other staff were not interested in my call as 'it was not their sale' type of attitude. Only they can answer that....
After having mentioned my disappointment, I would rate Mike 10/10 for his efforts and if it were not for the fact that he was so good at his job, I might have gone to Arnold Clark or sold my car privately after having felt the way I did in the lack of interest in my telephone calls.
I have never met Mr Ryan prior to my visit to the garage but think Peter Vardy have a great asset in him.
I hope that my feedback helps and maybe staff begin to take 'ownership' of other sales members customers in an effective manner in their absence.
Thank you for my car. It's running well.”
“Got very good service from Brett,very straight to the point and if we didnt understand anything he explained it again and again till we got it,,i would say he went above and beyond his role..”
“Overall staff very knowledgeable and helpful.
Disappointed that when negotiating a better deal and was offered free servicing at a cost of £950 to find out later that same is offered on line from Land Rover site at £499. Fell garage was misleading”
“We started off on a bad note as the salesman gave us the wrong collection date for the car when I arrived he was on holiday or a course so the other manager stepped in to find out what had happened. The new date was 4 days later a total of 6 days after the full payment had been made. This saying, this is a training and admin follow up by your training manager. I cannot fault the Asian (Sorry forgot his name) manager who put everything right and has to be commended for his actions. I am still looking for a new car for myself as this one was for my daughter and is the second car we have bought from Peter Vardy so you must be doing something right !”
“Service with the sales team was good but could be improved if they had more room for negotiating as the prices seem fixed and when I tried to purchase a second vehicle was told that they could not budge on the price so I had to go else ware to find a second car to purchase.”
“I bought my current car from Peter Vardy owing to having had a good experience before, the result of which I recommended the company to family and friends. On this occasion, in spite of not being able to get the car i had originally chosen, the staff were very considerate, understanding and patient regarding my needs. Thanks to Bill Nicol for keeping in touch and his understanding. He alerted me to the fact that there was a small problem with the car which was being resolved. Ahmar too was diligent in locating the car I wanted.”
