“On 07 August 2014 I ordered a new Land Rover Freelander 2 SE Tech Manual with electric front seats and spare wheel from Peter Vardy Aberdeen. On the 15th August I went to collect the car, paid for it by debit card and then discovered it had manual adjusting seats and no spare wheel. I require electric front seats because of my wife’s back condition. I received an apology from both Salesman and Sales Manager, presented with a bottle of champagne and was told that a new car of the correct specification would be ordered and meantime to use the car without electric seats until the new one arrived. On 18 August a Customer Relations lady told me that someone would get in touch with me when the new car arrived. On 29 August, I decided to check on progress only to discover that a new car had not been ordered, because Land Rover Freelander 2 SE Tech are no longer being manufactured with electric seats. So far I have been given 3 options, an automatic version or trading up to a Freelander 2 Metropolis or considering trading up to an Evoque. I do not want an automatic car so that rules out the first two options. The salesman I dealt with is supposed to be phoning me today with other options but at 2.45 pm I have not received any such phone call. Is it really so difficult to supply the car that a customer has ordered? Buying a new car is supposed to be an enjoyable experience but all I have experienced is disappointment, stress and anxiety AND I still have a car I didn’t order and don’t want because lack of electric front seats means that it is not fit for my purpose.
I would be more than willing to give a 5 star rating if only Peter Vardy would supply me with the car I ordered or maybe a suitable deal on an Evoque taking into consideration all the stress and anxiety I continue to suffer.
David Evans
blue@kemnayvillage.fsnet.co.uk”
“I have purposely left my response to your email a few day in order for me to calm down and re-evaluate my opinion of your company. It is now the end of the week and unfortunately my opinion has not changed. The service I have received has been appalling since the moment I told the salesman I wished to purchase the car right through to this moment and it still continues. Firstly my salesman Scott Patterson was very hard to get a hold of he left me a voicemail on my mobile phone which due to my working location I do not get a signal and when I tried several times to contact him he was never available I was assured by your reception staff (Female) and now having been into the showroom again I can safely say it is the young lady with the dark hair that is always tied up, he attitude was awful too very rude everytime I have spoken to any of the first line staff apart from the male they have been less than helpful and challenged everything that I have asked them even cut me off a few times. When I did finally get a hold of Scott it was to tell me that my finance had been agreed and when was I coming in to exchange my car we had told him that we didn't require the car until nearer the end of August as we had a cherished transfer that we needed to swap over this was not good enough as Peter Vardy needed my old car in and we had to come in the following Wednesday 20th August at 9am which has not been long enough to get my registration plate swapped over and to date I'm still waiting for this to be done as no V5 has arrived yet. On the 20th I appeared at the time of my appointment and said to the young ladie (as mentioned above) at reception that I was here to pick up my NEW car after approx. 5 minutes and her asking me several times "what's the registration and the name" and being told to take a seat she eventually came back over and asked me when I handed in my car to which I replied "sorry I have the keys here I'm here to swap into my new car" oh was the reply and then I was shown down to the handover area of the showroom and a young lad called Cameron took over. I have no complaints regarding Cameron he explained that he was new and just learning regarding all the paperwork - not a problem everyone has to learn their job at some point. Handover continued all my paperwork was explained and signed and then the "big" reveal. On checking over the car after everything had been explained to me I noticed there was still a scratch on the nearside wing-mirror which after agreement I said fine just leave it. I then sat in the car and noticed there was a chip on the front windscreen just to the left of my line of sight which no--one appeared to have noticed whilst preparing the car?? you can't miss it. I was assured this would get fixed they would get my car booked in for the repair to be done, both Cameron and Tom (the manager) apologised for this. My handover was completed and I went to drive out of the car park. As I turned the corner I noticed that the parking sensor warning light was on the dash so parked up and went back in to explain about this as we had mentioned it to the salesman when we test drove the car. The handover team checked and it had apparently been fixed according to their records. Tom took the car for a short drive after checking and agreed that we would get this booked in for the same time as my windscreen. I then drove home and realised that I had left some items in the small compartment next to the steering wheel so called back into the showroom and explained this to someone (sorry can't remember his name) from the handover team and said that I would be back in to pick them up in the next day or so as I was just away to leave for my work but if someone could go and take the items out of my old car for me. I was told yes not a problem. Well obviously it was a problem as I came back in on the Saturday and no-one could find said items could I come back on Monday yes not a problem, Monday when along and no one could find the items again so they said they would go and look for my old car and check the compartment. After approx. 15 minutes the young guy came back as he couldn't find the car he had looked in the car park the other car park and the workshop to no avail, so basically I was told sorry can you come back tomorrow when Cameron is back he might have the items locked away somewhere. In the meantime I have not been able to get my car parked at work as one of the items was my parking pass and my key for the car park at the hospital which as you may appreciate is not easy to get parked at. So Tuesday I managed to get away from work early and went to the garage to see Cameron who said he didn't have the items he had checked and the car was in the workshop but had been valeted and there was nothing in the car at all. So where is my items that if you remember I had phoned on the day I left my old car with the garage to say I had left items in and someone was going to remove them. So technically someone at the garage has stolen my items which I can't get replaced and have now lost my deposit on. To say I was not impressed is an understatement. But to continue today being the day that my car was booked in for getting the windscreen and parking sensors repairs - Yeah finally I will have my car without a chipped windscreen and parking sensors that work or so I thought. I went to pick my car up this afternoon and was told that they had filled the chip on the windscreen and the parking sensors had been fixed the system had been re-set. I am not impressed by the repair on the windscreen as the chip is now more noticeable than it was before the repair and as for the parking sensors well as I drove out of the car park the parking sensor warning light came back on. I was too angry and upset to walk back into the showroom so stopped at the side of the road and called. The male who answered the phone very politely listened to what I had to say and went to see if he could find Tom. I was then cut off so I called back and a very snippy female questioned the fact that I had asked for Tom then instantly told me he was on the phone most impressed as I know for a fact that she would have been unable to see him from the front desk never mind the fact that she didn't put me on hold to check his line. I was told he was busy and would call me back I said no I needed to speak to someone right now and was told "well I'll see if someone can speak to you" seconds later I was connected to someone in the handover team I explained that they needed to get Tom to come out to the car park as the fault was still happening to my car. Seconds later Tom called me back and came outside to the car park apologised and aske if he could take my car for a short drive round the block to test it, which he did he then went and spoke the workshop manager and the end of this is at the moment my car still has this original fault which I have been assured has been fixed twice to date. Right now I am wishing that I hadn't bothered to change my car through Peter Vardy and as your signage says 9/10 would recommend them. Well right now I am the 1% who definitely would not. I am even at the stage of handing the new car back and asking for my money back. I look forward to hearing your reply to my comments as I'm sure someone from Peter Vardy will want to do so before I start telling all my friends and family about the service I am currently receiving - Items going missing (theft) and a workshop who seem to be incapable of fixing problems.”
“The first salesman told me on 2 April 2014 I would get my new Mokka in June 2014. This of course turned out to be lies as the vehicle was not delivered to me until 18 August 2014.
The first salesman Andy Lex left Peter Vardy for pastures new but he has now been allowed to return to the company. The second salesman undertook to chase up the vehicle and as I had been left without my car due to it being taken by the sales team as a trade in the salesman, Eddy Edwards said he would have a word with the sales manager to see about getting me a loan vehicle. I also requested that both salesmen check with the appropriate department to see if they could do better than the price quoted by Arnold Clark for 4 services and 2 MOT's which was £499. Neither salesman made any progress with this and just kept making excuses as to why they had not contacted the service department. They both eventually stated that the best they could do would be £650 and would not cover MOT's only servicing.
I had to make several phone calls to the sales department to try to find out about getting a loan car without success always excuses about the sales manager not being available or that the salesman had finished early or worked late until the week before delivery of my car when I was handed a loan car which was in a filthy condition inside and out. The carpets and boot were covered in dog hairs and the rear seat was covered in stains caused by a child sitting in a car seat.
Because I did not have a car of my own I was forced to use my wifes car which resulted in me having to inform the insurance company that the mileage on the car would exceed the original mileage quoted by ourselves at the time of taking out insurance. This cost me a further £50 to cover admin and the excess mileage.
All told the whole experience was very stressful and extremely disappointing. No one should have to go through similar situations and my family have tried to encourage me to use Facebook to let others know about my treatment by your staff.”
“This has to be the most sinister experience I've ever had when car searching. I thought I'd landed in a Bond villain's evil lair, even to the point of a slimeball interrupting my discussion with the salesperson to introduce himself as Peter Vardy.
I won't be back in case I don't get out alive...”
“I spoke with the sales person on the Friday and he informed me that the car was ready and had gone through the workshop but there was a issue with the no plate ?? When I checked the PDI sheet it showed that the car was only done on the following Tuesday ! He lied and now I don't believe anything they said about the plate delay.
Collected the car on the Wednesday and the weather was poor. Washed the car down the next day. The car has never been cleaned correctly or waxed. The sales person had to take the car away and have the windscreen cleaned after the hand over. I have purchased 3 new car before and cant believe that Peter Vardy get away with this kind of service. I will be making public the shocking service I have received. STILL HAVE NOT HAD A RESPONSE. CAR WILL BE CLEANED BY THIRD PARTY AND THE BILL WILL SENT TO VAUXHALL. PETERY VARDY PROMOTE A FANCY SERVICE BUT ONCE YOU HAVE COLLECTED YOUR CAR THE SERVICE IS SHOCKING,”
Good Afternoon Jason, I'm sorry to hear of the issues you had with our Vauxhall Aberdeen branch. I would like to apologise for this, I have passed this to the relevant managers who will be in touch soon to discuss. Thanks
“With the exception of a girl called Debbie & a salesman called Sean, Peter Vardy Kirkcaldy are the most unprofessional, inept, incompetent bunch of 2nd rate cowboys it has been my displeasure to deal with! After sales and customer service was non existant, they take months to resolve the simplest issue & have no idea about phoning customers back! If we had not gone to their head office and threatened legal action we would still be saddled with a defective car! We will not be dealing with them again & I will be advising friends/colleagues accordingly! Car supplied without 2nd key (4 months for replacement) bad advice from service dept, incorrect mot & no advisory notice giving us the chance to return car, defective & dangerous brakes, email for possible upgrade sent after deal date, cars advertised not available etc etc!”
“Showroom and layout was impressive, meet and greet was also very welcoming, however this is where it ends. Having located a car on the dealer website I arrived at the garage to be told that the Audi A4 car I had selected was available, much to my delight.
After some discussions between the less than average sales person and the business manager I was told that the price online was actually wrong and that the car was £3,000 more than the website price. After challenging this for false advertisement I was told by the salesman that false advertising is "a myth". After this comment was made and no real apology given, I decided to take my business elsewhere.
Approach Peter Vardy Motor Store Glasgow with real caution!”
“We were very disappointed with the service we received from Peter Vardy in Kirkcaldy. We were promised that the car would be serviced and valeted and on arrival we found that this wasn't the case. We thought it was strange that the car was already running when we went to drive away for the first time but we soon realised when parking and restarting the ignition that this was to hide the service and engine warning lights appearing. This was deceptive and completely out of order.
We were provided a courtesy car that then promptly broke down. My partner missed two days of work due to having to sort out these issues. Some of the comments made by the salesmen were not acceptable during this process were not acceptable and full complaint email will be sent shortly.
All in all I will never use Peter Vardy again and will never recommend Peter Vardy to anyone ever.”
“after buying a car just under a year ago I have had nothing but problems with it a total nightmare purchase right from the start, was giving false information about car which was noticed when receiving log book. As for highly trained technicians, this is so far from the truth, network Q 114 check is a joke most off items had been ticked but were faulty. still have mechanical problems with vehicle after being in the garage at the beginning of the week to have fixed, they don't know the problem and want to charge me total joke.”
“Bought a car from peter vardy drove it home and the clutch gave way, the gears wouldn't change, the car shaked, they told it had the full once over but clearly it hadn't been touched! Still waiting on getting repaired!!!”
Hi Nicola, we appreciate you getting in touch. We have passed this to our relevant managers and they will be in touch as soon as possible to try and resolve your issues. Thanks.
Hi Mr Lock, Thank you for getting in touch with us. I believe one of my colleagues is currently dealing with your complaint. We will be in touch soon regarding this. Thanks
