“Rather than provide a review I would like to summarise my experience and let others decide:
Vehicle purchased from Peter Vardy Aberdeen
Selected vehicle and test drove it. Was keen and after a little negotiation went in to showroom to finalise purchase. THE CAR WAS ON SYSTEM AS RESERVED AND EVENTUALLY FOUND OUT IT HAD BEEN SOLD. An hour wasted.
Question which arise from this is why there was no sold sticker on the car. Why were the keys available to salesman to remove a sold car and allow someone to drive it. What would have happened if it had been damaged?
Another similar vehicle was available but being driven by a member of staff so not available till next day. ( Potential loss of sale)
Viewed and test drove the dirty car, liked it and bought it.
Returned two days later and made a cash purchase and was shown to vehicle only to find that it was as dirty inside as it was during test drive. The new car mats I had ordered were put on top of the dirty seat wells. The rear seats still had paw prints on them which I noticed at test drive and the inside bodywork was dirty. At the time of the test drive I asked for assurance that the car would be valeted before I took ownership, which was a bit of an insult to the company's professionalism and I was told sarcastically that no we will just sell you a dirty car. ( little did I know..)
I complained to the manager and the car was valeted and given a full tank of fuel as an apology. Next day I was driving the car and had to clear the windscreen but found there was no washer fluid. Was the vehicle really prepared and the multitude of checks carried out as advertised?
Another couple of issues were the vehicle had 900 miles more on the clock than advertised and the purchase documents showed and although I was told it had Bluetooth phone connectivity it did not. The buttons were there but not enabled in this particular model. The salesman who did the hand over knew this but the salesman who made the sale did not.
The above may seems very negative and it is but on a positive note the sale executive who dealt with the sale was excellent. No hard sell, very honest and a pleasure to do business with.
If 'your opinion matters to Peter Vardy' is really meant then changes need to be made in the processes involved in the car purchasing experience at this centre. My experience was spoiled by the issues described.”
“Vauxhall Aberdeen.
I posted a review on this site several months ago and listed numerous issues I had experienced. Nobody from Peter Vardy responded at that time, as sometimes has happened on this site with other customers posting problems they have encountered.
No issues with individual staff members, they simply have to stick to company policy, but the customer service provided by the company was awful
Having owned nothing but Vauxhall cars and vans since starting driving in 1987, I will still be loyal to the brand, but I will never again deal with Peter Vardy.”
Hi Stephen, I'm sorry to hear your still unsatisfied with the company. I am aware of your previous complaint made around the end of July. We will be in touch soon to discuss this. Thanks
“Sales team and customer welcome staff are brilliant. Service team are the worst ever. I took my car in for an airbag recall. 5 hours later I picked up car and told repair done. A week later had a small fault and arranged for repair, repaired and told airbag needed fixed. I said it was done a week earlier but told work hadnt been done. Told I would get a phone call next day to arrange pick up of car but got call 2 weeks later saying car was being collected that day without any warning. I was using car so was out at time collection was due and rearranged for car uplift today (2 December). Had to phone re collection but hadnt been logged, told I would get a call back in a couple of minutes but I had to phone service dept again after 20 minutes. Told they were waiting on drivers coming back then drivers were back. I gave a time that should have been ok for the driver to get from Edinburgh to Borders but then told drivers wouldnt be able to leave for 10 minutes. Gave an extra 20 minutes to allow for traffic. Driver arrived bang on time and really nice but no courtesy car so Im unable to get to a meeting this afternoon as there is no public transport to where I have to go. I now regret very much having taken out their service plan as well
Jim Torrance”
“I was happy enough with the service I got when purchasing my new Astra car ST64 FAJ, received the car on 27th October . However I am disappointed with the extra service as I was promised a spare wheel and jack as these were extras, which I was willing to purchase but the service I have received was appalling as I phoned on more on more occasion to receive these items but was told they never came in, due to back order. I was never informed of the back order and was waiting for communication, which I never received. I feel like I am one of a customer in 100, that seems to be lost. I have always bought a Vauxhall car from yourselves but recently I am now reconsidering if I will purchase again due to the lack of communication and assistance.”
“I was very disappointed with the service which I had received from Peter Vardy Motherwell Branch.This is the 2nd time I have an issue with Peter Vardy. First time it was sorted my shutting my mouth with a £50 Parts and Labour voucher. There are list of issues which I had when purchasing my new car.
1) The Order Form which I received had monthly payments of £367.21, but when I went to sign the paper it showed £371. I was told it was an error because the sales agent was new starter. My question is shouldn't a manger check this before sending it to a customer.
2) The finance document had my old Bank Account details. I would like to know how can Peter Vardy use my old bank details and not check with me before sending it to Finance company. If I hadn't noticed this I would have had bad credit rating because I would have missed my payments. I was given the same reason like the 1st issue. THIS IS A BREACH OF DATA PROTECTION. I am very unhappy with this.
3) After I had picked my new car I noticed that the Start/Stop function doesn't work. Took it to the showroom and they couldn't sort the issue. I had to leave the car for further diagnosis and later it was found that the issue was with the Battery, so the battery was replaced.
I was told by the agent that the cars are fully checked before delivering it to the owner (something like 141 checks), so how come this was missed and I was given a new car with a non functional battery.
4) I hold a personal number plate and I had spent around £50 to get it done because I had GB emblem and it was 3D Gel Print, because of this reason I had clearly told the manager that when I return my old car I would like to take the number plate because I know Peter Vardy won't do the plate like I want. I was told that shouldn't be an issue. After I collected my car I had asked them about my old plate and I was old that it was binned.
This made me very angry and after speaking to the agent and another person I was told I can get the plate done myself and Peter Vardy will reimburse the cost.
Its Ok that Peter Vardy are going to reimburse but why did they have to bin my plate when I told them that I will need it. Now this is an additional cost for my because I have to travel to Halfords. (Fuel isn't cheap now a days).
This is the case of dealing with Peter Vardy. I don't think I will ever recommend anyone to Peter Vardy, because this is the 2nd time I have had issues with Peter Vardy.”
“Absolutely shocking, when my wife went in to discuss a problem with the car and to see if it was covered on the warranty the manager was abrupt and extremely rude. Had nothing but hassle for peter vardy from the first day we purchased car.take my advice go somewhere elsea”
“Wasn't happy with vardy at all. Waited 8 days to see the car. Then bought it . Was told it was on private plate when in Aberdeen 8 days later it's on new reg . So bought car . Got told to pick car up 2 days later . Got the drive away insurance . Phoned vardy to tax it . Then on day to pick it up . We had to phone to find out what time to pick it up . Then told can't as no v5 for car . After paying £8000 for a car no one could tell me when I can get car . This went on for almost 2 weeks . And wee always had to call them as no one would return our calls . Always busy. Or in meetings . Now car has brake problems after 3 weeks . 144 point check looks like they missed something”
“I am totally unhappy the way they made the transaction. Firstly, I had to wait for the car to be delivered. Secondly, they can't even accept a genuine recommend a friend voucher. Also simple instructions to register on my Partners name can't be done. Its very sympathetic How they run business??? You wouldn't get a reply from them that easily for your questions.
The manager only wants to save, I don't think that will take any future business further. Certainly, I am not going to buy a car from PeterVardy, Vauxall in future. I would strongly recommend my friends not to go even near to the branch.
Overall I am not at all happy the way they treated me, certainly I wouldn't make any future business unfortunately.
Best Regards,
Ash Vijay
07922923042”
“After dropping my car off at Peter Vardy Jaguar in Aberdeen to get a engine management light checked, I decided to pick it up, paying only for the diagnostics. I received an advisory notification that the wiper jet cover above the bumper was loose. However, when picking up the car, this had in fact been broken off entirely and was lying on the passenger seat. When I raised this issue to staff, they didn't offer any apology, but said they'd be in touch after they'd discussed the issue.
9 days later and still no response at all. Repeated messages asking for an update have been met with 'we'll be in touch'. Still nothing.
Further, it was discovered upon returning home, that my warranty paperwork was not in the car. I assumed that I would be coming back in the near future to have my wiper cover re-attached, so initially said I would pick it up then. As nothing is obviously going to be forthcoming with that, asked for it to be mailed to my home address. After waiting 6 days, I phoned to be told (again) that it had just been put in the mail and I should have it in a day or two.
Absolutely shocking sense of customer satisfaction at this dealership. The complete lack of urgency, the feeling that I'm getting is that they hope I just go away if they ignore me long enough. I love Jaguar/Land Rover and have driven nothing else over the years when it's been my choice, but this lack of customer service, especially if extended to potentially new customers, would be damning for the brand to say the least.
In short? Thoroughly annoyed and very, very disappointed.”
Hi Hugo, thank you for getting in touch,I'm sorry to hear of the issues you have had but I have been advised all has been resolved which I'm happy to hear. If you need anything at all please let us know. Thanks
“I have not purchased a new vehicle recently from yourselves. Despite me telling you many times, you still keep mixing me up with another Alan Paterson that also lives in Balmedie. When I come home from work tonight, I also have a voicemail on my ansaphone, asking about my "recent purchase".
I am fed up getting mail, emails and voice messages for the other Alan Paterson. (He is probably fed up getting similar messages for me...).
Once again - can I ask that you please arrange to update your records with the correct information.”
Hi Alan, Thank you for getting in touch with us via reviews.co.uk. I would like to apologise for this. I have passed your details to the relevant managers who will be in touch soon to resolve this issue. Thanks
“Bought a "crackin lookin car" from peter vardy. They assured me that the car is in perfect condition and they were the second owner(They werent!!) Car was after the bad accident. So i checked the HPI it was fine. When I come back to them they says that they have some (over 100) safety check points and this car match all of them and its in perfect condition and they can paint the car fo me but i will need to pay for it!!! So before you buy a car from peter vardy MAKE SURE ITS NO AFTER THE CAR ACCIDENT. Very disappointed!!”
“Staff unhelpful.
Don't return calls.
can't get their stories straight.
Car not repaired as requested for handover or collection. And has had to be booked in for a future date.
Treated like commission / a sale not a person or a human.
People skills not great from younger staff.
To get anywhere had to talk to a manager.
Left waiting in reception area numerous times for long periods.
asked to come in for a certain time and the salesman I was dealing with had left even though we had discussed the time I was coming in.
Would not recommend nor buy a car from Peter vardy again.
This experience has been awful. I almost wanted to hand my car back and cancel the sale.
Not the treatment you expect from a large dealership although I had previously been warned, you seem to have lost personal touch which then gers you repeat”
“Firstly the day i went to pick up my car the salesperson was 20 minutes late, then after that none of my paperwork for the car was ready and then just before i was ready to take it away i discovered two chips on the front bumper of my brand new car as well as the valet not being done properly. Then when i tried to phone to get my car back in to get the chips fixed i called on three separate occasions, which i couldnt get a hold of the sales person that was dealing with my car and was told he would call me back to which he never. Then when i finally went in with my car the courtesy car they gave me had no petrol was dirty and had not been cleaned in anyway! Overall the experience wasnt great and i feel that the salesperson that dealt with me is not competent enough to be selling cars without supervision.”
“Purchased a Corsa from the Aberdeen branch, which on the week I was due to collect it at the end of July, was identified as having the wrong engine. When I visited the branch to see how this was to be sorted, the first offer to put things right was to give me a higher specification vehicle, but still with the wrong engine size, but it would only cost me an extra ten pounds a month!! I couldn't believe this was seriously being offered as a means to putting things right.
I explained that I would under no circumstances accept the smaller engine size and asked the salesman to see what the company intended doing to sort things and he then came back with a further two offers which involved the smaller engine. I asked to see the manager, as I considered the customer service to be thoroughly lacking, but was told he was unavailable due to Peter Vardy visiting the branch.
I was then told there had been a mistake when the car was originally priced and the quote given and later accepted by me, was actually for the smaller engine size Corsa. As a result, the 'best' they could do to make up for the mistake was offer me the car at the agreed price, but that involved my trade in now being worth 300 pounds instead of the original 150 offered. When I objected, as this meant should my trade in break down, I would have to stump up double the sum originally agreed, it made no difference and I was again told this was the best offer available.
The next day, I asked for the return of my 500 pounds deposit, whilst I considered my options, which I was told would be arranged.
I sent a complaint by email direct to Peter Vardy, received a standard email of acknowledgement and was told the matter had been referred to a branch manager.
The date I requested a response by passed, and it was I who had to chase the matter. This theme was to continue as the saga continued.
Having checked with other garages, it appears Peter Vardy did make a mistake with their price, so the only way I can see the company coming close to making good for all the hassles I have had is to make them take a loss on the car.
I am not complaining about the staff I dealt with directly, nor the fact the wrong car was ordered, mistakes will be made, it is the total lack of any effort on the part of the company to put things right, as I have said, they didn't respond within the timescales requested and I always had to push things on, I feel as though they maybe hoped I would get fed up and go elsewhere, then they wouldn't have to take the loss on the deal.
It was roughly a couple of weeks after asking for my deposit back that I went in and signed up for the replacement car, however, I never had the 500 pounds returned as I had requested. As it turns out, the deposit simply transferred to the other deal, but I think this highlights how little interest has been shown by Peter Vardy to put things right.”
“Went with my dad to collect his new car and the place was a shambles. Nobody had a clue about paperwork etc and the desk we were put to, to sign paperwork eye dodnt even have seats for us to sit at. After being in the place an hour my dad finally got to see his car, which was dirty on the front and rear of the car. There was no diesel in it which was previously agreed so we then had to wait again for someone to go to the petrol station to fill
It up. We were told it would get a full tank for the inconvience but on my dad driving away realised it was only 3/4 full. We spoke to the manager about out problems and was very apologetic but won't be going back and wouldn't recommend. The other thing which I thought was really bad service was the salesman who we got to sell us the car was nowhere to be seen when collecting the car. This place obviously doesn't communicate with each. I have bought a few cars in my time at several different garages and never seen the like of the service we got at peter vardy”
Hi Alan, Thank you for getting in touch I'm sorry you had numerous issues with our Aberdeen branch. One of my collegues will be in touch soon to discuss this further. Thanks
“Kept saying the car would arrive and it never, it took a week after the date I was told to get the car. When I picked the car up it still had bits of polish that weren't rubbed off. Overall my experience at Peter Vardy was poor and I will not be returning.”
