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Petwell.co.uk Reviews

4.8 Rating 7,285 Reviews

96 %

of reviewers recommend Petwell.co.uk

Company Reviews

Product Reviews

4.8

Based on 7,285 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 20 20 630

Location:

M2Y GroupCaslon CourtPitronniere RoadSt Peter Port
GUERNSEY
GY1 2RW

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Petwell.co.uk 5 star review on 23rd March 2024

Petwell.co.uk 5 star review on 23rd March 2024

Petwell.co.uk 5 star review on 23rd March 2024

Petwell.co.uk 5 star review on 23rd March 2024

Petwell.co.uk 5 star review on 25th January 2022

Petwell.co.uk 5 star review on 15th January 2022

Petwell.co.uk 5 star review on 28th June 2021

Simone Mcdermott

95

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered at the weekend, after 7 days the items had not arrived so contacted customer support, a re-order was entered. This time I received a tracking number, unfortunately, the order got lost for 3 days but did eventually arrive, 12 days after the original order was placed. Customer service was polite and prompt, shame about delivery issues. Items were in good condition and at a reasonable price.”

Posted 2 years ago

“The two items of Frontline Plus were open and looked used although the contents were intact. The outside packaging was intact therefore the contents were packed in that condition. Very disappointed.”

Posted 2 years ago

“Reasonably priced products, quickly delivered in 2 days. But the customer service on mail is a bit slow, and quite poor on the phone. Room for improvement :)”

Posted 2 years ago

“Price and range OK but deliveries are haphazard and unreliable - one order of several items can arrive in multiple separate consignments, and scheduled-date deliveries can arrive days after or even before their due date, annoying and disruptive either way. Unless you can get a great price on an item and are prepared to put up with the delivery hassle, I'd look elsewhere.”

Posted 2 years ago

“Waited ages for my order... Said 2-3 days but was 10!”

Posted 2 years ago

“Packaging needs to be more robust.”

Posted 2 years ago

“Items arrived with no issue but unimpressed that you now use DPD to send out and charge delivery! This item fits through letterbox and used to be sent by Royal Mail with no delivery charge.”

Posted 2 years ago

“My cat loves all the soft food products I order. However, I have been disappointed about the condition of the packaging, for the last 2 deliveries, with corners of the boxes squashed, and the outer bag having holes/tears in it. I was also concerned that the delivery driver initially left my order on the ground, last time, outside my front door, until I opened the door and asked him to pass it up to me; I do not feel outside my front door is a secure place to leave it.”

Posted 2 years ago

“The only disappointment is the short expiry date on the product.”

Posted 2 years ago

“Order came on time this month but shame the delivery service left it with the packaging ripped up causing wildlife to help themselves to it. Would have been nice to have received a phone call to say where they left it.”

Posted 2 years ago

“Pleased with the contents of delivery but not the time from order to delivery unacceptable”

Posted 2 years ago

“Pleased with product/price, but very slow delivery, 4 days to dispatch then a further week to delivery. Has put me off ordering again. Sorry”

Posted 2 years ago

“Customer service is worth five stars; however, three stars given here as quality of 12.5kg Westland Horticulture Bucktons Peanuts In Shell in this order was very poor. The peanuts were extremely small and nowhere near the quality of this brand I have had in previous orders. I will not be ordering the Bucktons brand again, but will instead order the 11.3kg AEJ Nuts in Shell for Birds.”

Posted 2 years ago

“Product very good, sadly let down by extremely slow delivery.”

Posted 2 years ago

“Reasonable price and had what we needed, but over a week for express delivery!”

Posted 2 years ago

“After difficulty opening an account as it wouldn't accept my pet's weight, I was able to order successfully what I needed with your staff's help.”

Posted 2 years ago

“Disappointing service. I paid for express delivery ordered on a Tuesday and did not receive my order until 9 days later. So far flea product seems fine and my dogs like the toothpaste.”

Posted 2 years ago

“Very quick efficient service, however on every delivery the packages have been damaged”

Posted 2 years ago

“Paid for express delivery and took a week to still be delivered.”

Posted 2 years ago

“Petwell are great although I think they should go back to using Hermes delivery service, the 'next day delivery' with DHL took 5 days”

Posted 2 years ago

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Petwell.co.uk is rated 4.8 based on 7,285 reviews