Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Petwell.co.uk Reviews

4.8 Rating 7,285 Reviews

96 %

of reviewers recommend Petwell.co.uk

Company Reviews

Product Reviews

4.8

Based on 7,285 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 20 20 630

Location:

M2Y GroupCaslon CourtPitronniere RoadSt Peter Port
GUERNSEY
GY1 2RW

Write Your review

Tell us how Petwell.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Petwell.co.uk 5 star review on 23rd March 2024

Petwell.co.uk 5 star review on 23rd March 2024

Petwell.co.uk 5 star review on 23rd March 2024

Petwell.co.uk 5 star review on 23rd March 2024

Petwell.co.uk 5 star review on 25th January 2022

Petwell.co.uk 5 star review on 15th January 2022

Petwell.co.uk 5 star review on 28th June 2021

Simone Mcdermott

95

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items shown in stock when they are not. No one bother’s to contact you to let you know. When they decide to answer the phone they promise a refund that never shows up forcing to make a complaint to your payment provider. Very bad service all round, will not be shopping with Petwell again”

Posted 2 years ago

“I can’t do a review as I am still waiting for half of my order to arrive and have paid for .”

Posted 2 years ago

“I ordered a pack of 6 Frontline plus for dogs in mid October and, because I had to register my dog's details, the company knows I have only one dog. The use by date is July 2022. If administered every 8 weeks starting immediately, it would be the end of July before the last one is used, which doesn't give any leeway on timing. I have one phial still to use up, which will mean throwing one from this order away, so they're not such good value for money as they appear. I've never received such a short use by date from any other company and I've been using Frontline for many years.”

Posted 2 years ago

“Very disappointed that I was able to pay for super speedy delivery for an out of stock item, which was delivered after we had left to go on holiday, and my request to deliver to our holiday location was ignored, so had to buy item elsewhere to get through the holiday. It was eventually waiting for us when we got home. Won’t be ordering again.”

Posted 2 years ago

“Great products, they took a month to arrive and they only gave me an update when I chased my order. A quick email to say my order was delayed due to staff isolating would have been appreciated. By the time the treatment was delivered all 4 of my cats had fleas!”

Posted 2 years ago

“Products are really good but unfortunately the time it takes for the goods to be delivered is really poor!!!! Goods took over two weeks to arrive.”

Posted 2 years ago

“Disappointed by the length of time my order took to arrive. I thought I was buying a premium service when I paid for it. I was wrong.”

Posted 2 years ago

“I’ve used petwell several times and usually they are great however this time one of the tubs of treats had broken apart and they all fell all over the floor when the packaging was removed so obviously couldn’t be used”

Posted 2 years ago

“Every time I order from there the delivery is so slow. Customer service is good and does generally refund me the postage fees.”

Posted 2 years ago

“Delivery took much longer than expected. When my order did arrive, one item was missing, two Incorrect items were included, and there was no invoice. Everything has now been sorted satisfactorily.”

Posted 2 years ago

“I paid for express delivery then had to wait over a week for my order. Please use a decent delivery company.”

Posted 2 years ago

“Packing was not good, just plastic bag so Frontline flea treatment arrived crushed which may or may not have been the cause of the cardboard pack being open. Probably not so I dont know why it had been opened. Pipettes seemed ok though but not impressed.”

Posted 2 years ago

“Delivery took much longer than stated, Wouldn't use again”

Posted 2 years ago

“Screwed up on my order, didn't despatch it as they informed me that they had, it was despatched four days later. a glitch in their computer was the reason given for the delay.”

Posted 2 years ago

“I placed an order on the 26th April, It wasn't processed until the 5th May 21. i had to wait nearly 2 weeks for my order.”

Posted 2 years ago

“Very slow delivery in this day and age,will buy elsewhere in the future.”

Posted 2 years ago

“Very slow delivery. Petwell used Whisl as courier. Tracking the parcel it appeared to be in transit long enough to travel around the world. As long as they use this courier I would not use it again.”

Posted 2 years ago

“Not impressed with service this time round.”

Posted 3 years ago

“I ordered some medication that my dog relies on, and paid extra for 'express' shipping, described at 1-3 days which meant they would arrive just in time as my current batch as due to run out. Ordered on a Tuesday evening, and expected the enzymes to arrive Friday/Saturday on the 'express tracked delivery'. The enzymes had not arrived until the following Monday by which point we had ran out of medication and our boy was poorly. As it was the weekend my local vet was closed, and I had to go on the Monday morning to buy some medication from the vet. I fell that to describe delivery of important medication as 'express' when it arrives almost a week after the order is placed is misleading.”

Posted 3 years ago

“Products arrived as ordered but paid for express delivery (24 hours) and delivery took over a week. When I e mailed to ask when delivery would occur and if I would have a refund for the express cost I had a one sentence reply and no mention of a refund. So happy with product but awful customer service.”

Posted 3 years ago

«
1
2
3
4
5
»

Petwell.co.uk is rated 4.8 based on 7,285 reviews