Petwell.co.uk Reviews

Name: Petwell.co.uk
Address: M2Y GroupCaslon CourtPitronniere RoadSt Peter Port, GUERNSEY
Rating: 4.78

4.8 Rating 7,285 Reviews

96 %

of reviewers recommend Petwell.co.uk

4.8

Based on 7,285 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 20 20 630

Location:

M2Y GroupCaslon CourtPitronniere RoadSt Peter Port
GUERNSEY
GY1 2RW

Write Your review

Tell us how Petwell.co.uk made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Petwell.co.uk 5 star review on 23rd March 2024

Anonymous

Petwell.co.uk 5 star review on 25th January 2022

Diane Darch

Petwell.co.uk 5 star review on 15th January 2022

Anonymous

Petwell.co.uk 5 star review on 28th June 2021

Simone Mcdermott

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order took ages to arrive. They offered me a discount off my next order as compensation, but this isn't much use as I doubt I will order again”

Helpful Report

Posted 3 years ago

“Order took 15 days to arrive, ordered 3 items only part order received as 1 item was discontinued and 1 item was not the item I ordered. Customer Services took on average 3 days to reply to emails.”

Helpful Report

Posted 3 years ago

“Waited 10 days for a 3/5 working day delivery of household flea spay, bought a cheaper product at the supermarket as needed to get on top of a flea infestation. Tracking just said shipped for days. Bought dog treatment from another online supplier which arrived within 2 days.”

Helpful Report

Posted 3 years ago

“Ordered my product before Christmas, I still haven’t received it, a second product as since apparently been despatched but still yet to receive it. I won’t be shopping with petwell again Very dissapointed.”

Helpful Report

Posted 3 years ago

“Was unable to persuade them that our very elderly cat had lost weight and has dropped down a weight division regarding the size of topical dose required for worm treatment. Not pleased”

Helpful Report

Posted 4 years ago

“One of the items that I ordered was not available. My payment was refunded promptly but as I had spent a lot of time searching for the best price available I had wasted my time. Dispatch of the remaining item was slow. There was no means of tracking the parcel so I had to wait in for several days. This was my first order with Petwell and I'm unlikely to order from them again.”

Helpful Report

Posted 4 years ago

“I am still awaiting my refund for order which I returned in January 2020.”

Helpful Report

Posted 4 years ago

“The product was sent to the wrong address and it took several days to retrieve from the sorting office so not very pleased”

Helpful Report

Posted 4 years ago

“I put this order on and did not realise it still had my old address. I emailed Petwell to ask if it had been returned but a month later have had no response. I am trying to contact the new owners but they are on a cruise and will not be back for a while.”

Helpful Report

Posted 4 years ago

“Took far to long to arrive. Over a month is not acceptable.”

Helpful Report

Posted 4 years ago

“Having received a sound diffuser and a calming collar, I can honestly say that we noticed no difference in our dog’s behaviour whatsoever. We will not be patronising Petwell again.”

Helpful Report

Posted 4 years ago

“My order sat in limbo until I chased it. Not professional. Will not use again.”

Helpful Report

Posted 4 years ago

“After being set the wrong item twice I cancelled my order”

Helpful Report

Posted 4 years ago

“My own fault but I expected 5 treatments and only got 1. Frontline is always good value.”

Helpful Report

Posted 4 years ago

“ordered on a thursday and was delivered a week on monday so took 11 days although there was a bank holiday in between , no problems with the product but delivery was too long”

Helpful Report

Posted 4 years ago

“Sorry mad the puppy worse so took it off after 8 hours. A lot better without it”

Helpful Report

Posted 4 years ago

“Petwell are super, however with the discount voucher the item we purchase does not come any cheaper than Amazon. Terribly sorry. Otherwise good service.”

Helpful Report

Posted 4 years ago

“Order placed 30th May with the hope that it would arrive by 7th June before our holiday. 3 to 5 days. Figured that should be plenty of time. Dispatched on 3rd June and arrived on the 10th. We were away by then, mother in law, wishing me happy birthday said it arrived. Rather disappointed and won't be using again!”

Helpful Report

Posted 4 years ago

“TOO MANY EMAILS”

Helpful Report

Posted 4 years ago

“packaging needs improving frontline homegard cap was off and split in half”

Helpful Report

Posted 4 years ago

Petwell.co.uk is rated 4.8 based on 7,285 reviews