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PhoneConvert Reviews

4.2 Rating 913 Reviews

79 %

of reviewers recommend PhoneConvert

Company Reviews

4.2

Based on 913 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5

Visit Website

Phone:

0172677416

Email:

damon@phoneconvert.co.uk

Location:

Phones,Po Box 293
PL25 9FE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DISGUSTING FRAUDS DO NOT USE I sent my phone, heard nothing from them. I then contacted them myself and they responded saying that the quote was going to be lowered. I accepted the lower quote and have now heard nothing for almost 6 weeks. I have sent multiple emails which they have ignored. I have now threatened with legal action as this is fraud / theft.”

Posted 4 years ago

Hi, Can you please confirm your trad in number and email so I can investigate this? Regards, Phone Convert

Posted 4 years ago

“Whatever you do avoid like the plague!!! I sent a brand new handset sealed in box using their couriers was told box arrived but handset missing ( hmmm). Emails replied to thru the night suggests a one man band lost of false promises no sign of handset or payment”

Posted 4 years ago

“Recycled my broken phone and got paid which is a bonus.”

Posted 4 years ago

“Bought a phone and really happy with it”

Posted 4 years ago

“Royal mail label and PayPal payment what I asked for.”

Posted 4 years ago

“Best price offered.”

Posted 4 years ago

“A few days later than expected but the best price so thanks.”

Posted 4 years ago

“Couple days later than expected but was still the best price so overall happy.”

Posted 4 years ago

“I sold a few mobiles and was communicated to with it taking a little time.”

Posted 4 years ago

“Sold a few handsets which delayed things but they kept in contact and now all cleared.”

Posted 4 years ago

“Free post, PayPal payment 😀”

Posted 4 years ago

“Free post, jiffy bag, PayPal payment 👍”

Posted 4 years ago

“Keep trying to leave a review and it disappears.”

Posted 4 years ago

“They received my phone in March and after agreeing a price they sent a cheque after 2 months but it bounced I contacted them and they said they were having problems with PayPal so I gave them my bank details and they said it would be in by the end of the week that was three weeks ago. They are not even answering any of my emails now I’m going to the police as it’s fraud”

Posted 4 years ago

“Sent my phone in March via the courier they use and my phone was lost they have they only have to pay me £20 and they still haven’t paid it even after numerous emails a bunch of thieves”

Posted 4 years ago

Dear Janet, We offered the £20 compensation which we have not claimed from hermes as we are waiting for you to confirm? We have explained if you accept the claim it is then harder to keep the investigation open and push for more. Regards, Phone Convert

Posted 4 years ago

“Free post and paid for my broken phone.”

Posted 4 years ago

“All fine no complaint really.”

Posted 4 years ago

“All done and dusted.”

Posted 4 years ago

“Requested a royal mail label and they provided it with no extra charge, used that with my own packaging and the device was recieved safely.”

Posted 4 years ago

“I wish I'd read all the reviews before sending my two mobile phones. I concur with the review below from "teacher".exactly the same experience and scenario when dealing with PhoneConvert. Don't be deceived by a nicely designed website and initially a genuine impression. From quoting a price for your mobile, sending the pre-paid envelope, re-adjusting the price following assessment, then stating the payment has been made. After that, it all falls apart. I lost my count how many emails I have sent so far. If you take a look at most negative comments you will find out that PhoneConvert uses the same protocol/pattern(for example I have to confirm my bank details three times! Really unimpressed with the service here and by the looks of some other reviews I'm definitely not the only one with this issue.”

Posted 4 years ago

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PhoneConvert is rated 4.2 based on 913 reviews