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Phones 4u Reviews

3.1 Rating 644 Reviews
42 %
of reviewers recommend Phones 4u
Company Reviews Questions Metrics
3.1
Based on 644 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Live Chat, Email
Queries Resolved In
Under An Hour
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Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 19th January 2024
James Garvey
Phones 4u 5 star review on 30th June 2023
Allan C Thompson
Phones 4u 5 star review on 21st April 2023
Graves C Roman
Phones 4u 5 star review on 12th April 2023
Ian F Jefferson
Phones 4u 5 star review on 3rd March 2023
Brandt Moore
Phones 4u 5 star review on 3rd March 2023
Brandt Moore
Phones 4u 1 star review on 12th January 2023
Anonymous
5
Anonymous
Anonymous  // 01/01/2019
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Kehlleher Neuer
Unverified Reviewer
“5/5 Awesome service Great and trusted I’m happy I didn’t get scammed haha. I would just say try to make the process more simple and streamlined but it was fine. WEBHACKERVILLE. COM deserves great kudos. Quick response, fast delivery and good customer relations is what makes him the best among all. Surf through to their webpage to learn and hire them, I Strongly recommend WWW. WEBHACKERVILLE . COM to everyone... WWW. WEBHACKERVILLE . COM”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Be very careful with phone4u, I noticed that I was paying too much bank charges, so went to the the bank and find out that, it was not bank charges, it was the mobile insurance charges for a mobile phone insurance, which I have never bought from the phone4u, I have paid those charges since 2001 that is nearly 16 years, Now I don't know what to do!”
Helpful Report
Posted 7 years ago
Martin
Verified Buyer
“my feedback is I am sorry I ever came here for a phone contract as stuck in a 24 month contract which the phone was supposed to be capped at £29 POUND PER MONTH but told by orange they don't capped so now stuck in this contract .through yous”
Helpful Report
(P4U Web) - Posted 9 years ago
Sarah
Verified Buyer
“Always pleased with phones4u, always get great customer service, great prices on phone contracts, that's why I always get my phones from phones4u.”
Helpful Report
(P4U Web) - Posted 9 years ago
Mourad
Verified Buyer
“just not very happy”
Helpful Report
(P4U Web) - Posted 9 years ago
Stephen
Verified Buyer
“Cheap cheap cheap”
Helpful Report
(P4U Web) - Posted 9 years ago
Debra
Verified Buyer
“Never had a good handset yet they have always been faulty and the staff aren't very helpful just wanting commission. YOU HAVE ALSO EMAILED ME 15 TIMES THIS WEEK FOR A REVIEW YOU CAN SEE I HAVE ALREADY WRITTEN...DO I HAVE TO GET AN INJUNCTION? ?????????”
Helpful Report
(P4U Web) - Posted 9 years ago
Irene
Verified Buyer
“My phone stopped charging despite using various chargers. The phone isn't 6 months old. I sent it back for repair and all of my contacts were erased. It is still only charging intermittently and I'm too fed up to bother sending it back again. I'm left with a very unreliable phone which cost a few hundred pounds.”
Helpful Report
Posted 9 years ago
Jhfyj
Verified Buyer
“Ghjk”
Helpful Report
Posted 9 years ago
Sherrie
Verified Buyer
“Eereeeeeeqwwè?”
Helpful Report
Posted 9 years ago
Anthony
Verified Buyer
“Buying the phone was not an unpleasant experience but when I went into the shop to discuss it not working properly the person in the shop was dismissive and a little rude also they appeared to have lost all of my information from purchasing the phone as they had no record of me buying a phone there so just said there was nothing they could do leaving me a bit lost and let down”
Helpful Report
Posted 9 years ago
Karen
Verified Buyer
“My first order didn't go through correctly and I received no call to advise so my upgrade didn't arrive in time and I had to reorder a few days later. I cannot daily the customer service i received when I called and placed my order for the second time the operative I spoke to was so helpful and couldn't do enough to makes up for poor service I had received prior to the second order.”
Helpful Report
Posted 9 years ago
Steven
Verified Buyer
“Would recommend to anyone wanting a phone. Staff are extremely helpful.”
Helpful Report
Posted 9 years ago
Nathan
Verified Buyer
“I had a phone that didn't work properly I sent it back and they sent a new one and it is the same as the other one it turned up really cold and when I picked it up I could see my finger print on the silver bit on the back so I will be going back to Vodafone to upgrade my phone when this contract ends”
Helpful Report
Posted 9 years ago
Andrew
Verified Buyer
“I have a contract with vodophone and since 02/08/2014 we have been without a signal at home.i have phoned them up and was told that we will be kept updated with ongoing problem.To date we have heard nothing Disgraceful”
Helpful Report
Posted 9 years ago
Hello Andrew, I'm sorry to hear that you're experiencing problems with your signal at home and completely understand how frustrating this must be. I've checked your account and as your account is outside of the first 14 days it it Vodafone you will need to speak to. You will need to escalate this with them and they can complete some in depth signal checks for you. Kind Regards, Sam.
Posted 9 years ago
Michele
Verified Buyer
“Dear Sir/Madame, I don' t know where to start, the worst service ever in my life, after buying 4 contracts this year, I have to keep a phone that doesn't work and nobody from your company want's to know about it. If you really care please give me a call because I cannot stand this phone anymore. My name is: Mr Michael De Luca My mobile number is: 07900328272 Thank you very much.”
Helpful Report
Posted 9 years ago
Hi Michele, Thanks for getting in touch! I'm so sorry to hear that your phone has developed a fault and completely understand how frustrating this must be. We do have a great Tech Support Team that will be able to help if you're experiencing problems with your phone. What they will do is run some tests and diagnostics on your phone to try and resolve the issue. The contact number is 08448 712233, and they will be happy to help. You are also covered by your manufacturer warranty, which means you can get your phone sent off for a free of charge repair at our repair centre. I have located your account, so what I will do is send you an email so we can discuss this in a bit more detail. I look forward to speaking to you. Thanks, Sam.
Posted 9 years ago
Ryan
Verified Buyer
“I think I am being very over charged for my Samsung s4 as the week after I got it (a few months ago) all the upgrades came out for a lot less than what I am paying and the signal with Vodafone is sh*t considering it's ment to be 4g aswel so thanks for ripping me off !”
Helpful Report
Posted 9 years ago
Hi Ryan, Thanks for your post! I ma really sorry that you feel this way. I can confirm that all of our prices and contracts are subject to availability and change. I'm afraid that we won't know of new deals that are due to come out, and our Team will aim to offer you the best possible tariff at the time to suit your needs. Thanks, Sam.
Posted 9 years ago
Graeme
Verified Buyer
“When I dropped my phone and the screen broke i was a disheartened but a call to the phones 4 u care team put me at ease when they told me to take the phone to the retail outlet and it would be replaced. When I went to the phones 4 U shop every thing was dealt with by the assistant without any problems until I was told that the only samsung galaxy s4 that they had in store was a white one as this was the only colour that i didn't want i was told that they could order a different colour and i would be able to collect it from the store in 2 days. When I went to collect the phone 2 days later i was told it had not arrived , 2 days later it has still not arrived and have been told it wii be another 2 days before it gets to the store for me to collect. This is the second time this has happened to me the first time being when there was a manufacturer fault with the phone Come on phones 4 U”
Helpful Report
Posted 9 years ago
Hi Graeme, Thanks for getting in touch and posting your comments. I'm sorry to hear about the experience you've had and the inconvenience that has been caused by the delay of your replacement phone. As this is regarding Insurance you will need to speak to our dedicated Insurance Team and they will look into this for you further. This is due to FCA regulations that stipulate that a customer has one point of contact for nay insurance queries. The contact number for them is 08448 710535, and they will be happy to hep. Thanks, Sam.
Posted 9 years ago
Beverley
Verified Buyer
“worst phone i've ever had samsung galaxy s3mini freezes all the time tried contacting phones4u cost me £17 in call charges still can't set up a direct debit after 3 attempts so costs me an extra £5 per month feel really ripped off”
Helpful Report
Posted 9 years ago
Robin
Verified Buyer
“Very bad communications,we bought two IPhones with a Vodafone contract.One of the phones developed a faculty.We called you and an engineer spent time trying to clear the fault.This was not done and he gave us a replacement ref no. After 7days I called again and was told that I should have returned the phone to get a replacement,this was never explained.”
Helpful Report
Posted 9 years ago
Phones 4u is rated 3.1 based on 644 reviews
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