Phones 4u Reviews

Name: Phones 4u
Address: Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,, Staffordshire
Rating: 3.09

3.1 Rating 652 Reviews

43 %

of reviewers recommend Phones 4u

Company Reviews

Questions

Metrics

3.1

Based on 652 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 28th May 2025

Ci Panshenki

Phones 4u 5 star review on 26th May 2025

OA Rondon

Phones 4u 5 star review on 19th January 2024

James Garvey

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Phones 4u 5 star review on 21st April 2023

Graves C Roman

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Phones 4u 5 star review on 12th April 2023

Ian F Jefferson

Phones 4u 1 star review on 12th January 2023

Anonymous

Phones 4u 5 star review on 21st December 2022

Seith A Brown

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Complete lack of knowledge and information. Not informed that current sim card would be obsolete within 2 hours of agreeing new contract leaving me without any way of communicating if leaving the house. New phone was to be delivered within 2 days, managed to book the day off only to get an email stating phone would be delivered next day!!!! (Boss about as happy as i was) 3 months in and got an email and a letter stating that the insurance i took out had not been put in there system due to an administration error and wasn't covered (even though my bank statements showed otherwise). 4 months in and after numerous calls regarding previous issue they have now changed the insurance claims policy., and after sifting through all the jargon basically they want me to pay a ridiculously large excess for any claim if i had to make one. (will now be cancelled by the end of this month) In short - Phones (never again) 4 me”

Helpful Report

Posted 10 years ago

“After Phones4U telling me a deflated contract price over the phone, and me being completely shocked to see the true price on the contract notes, then refusing to release the phone call recording until after my legal right to cancel had expired, I would never recommend this company to anybody.”

Helpful Report

Posted 10 years ago

“tertretert ert er tert ert ert”

Helpful Report

Posted 10 years ago

“Upgraded over the phone, I wanted to keep my original number which I had for about 15 years, your phone rep didn't listen to anything I said! He was only interested in the sale. Have advised all my friends family never to come to u !!! I did ring to complain and was told I would get a call back - never received !!!”

Helpful Report

Posted 10 years ago

“Excellent & patient staff showed the different phones & what each would do. Transferred contacts & photo's that I wanted saving. Very friendly & helpful.”

Helpful Report

Posted 10 years ago

“Absolute rubbish!!! Wouldn't recommend your business or your life mobile network to anyone....”

Helpful Report

Posted 10 years ago

Hi Nadeem, I'm sorry to hear this and would really like to see if there is anything that we can help with? If you can log onto the Support Site section on our website, on the left hand side there is a Live Chat Facility: http://bit.ly/1qZorf1, where one of our agents will be more than happy to help. Thanks, Sam.

Posted 10 years ago

“I needed my mobile MIC looked at or repaired, it seems the service is built around the sale and not the customer after the sale. My moble continues to offer limited volume, I will not be using phone4u again. Brian Royal 07903063333”

Helpful Report

Posted 10 years ago

Hi Brian, Thanks for getting in touch. I'm sorry to hear that the MIC on your phone is faulty and is affecting the volume on your phone. We can certainly take a look at getting this fixed for you, and with your HTC you do get a 24 month manufacturer warranty. It may be worth speaking to our Tech Team first of all as they will complete some diagnostics and tests over the phone with you first to see if they can resolve this - their number is 08448 712233. If the fault still persists then you can get this sent off for a free of charge repair with our repair centre. To get your phone booked in you can visit your local store or call them directly on 08448 712269 and they will send you out a pre paid bag. I'm so sorry that no one has looked into this for you already and that you've not had the best of service. Thanks for highlighting this to us, as we will make sure it is fedback so improvements can be made going forward. Kind Regards, Sam.

Posted 10 years ago

“Although at the time I thought you had spent time finding me the best deal, I now totally regret not just renewing with O2. The phones took ages to arrive and I was having to pay on my old network as well as new network because of this. I was told I could take an international bolt on only to find one didn't exist. I would never recommend this company. Feel free to contact me at stevedeaville@hotmail.com if you want more info.”

Helpful Report

Posted 10 years ago

“very helpfull and helped with what i was looking for quick and fast friendly service”

Helpful Report

Posted 10 years ago

“I have been waiting for nearly 6 weeks for my phone to be repaired, and after consent phone calls and being put on hold for up to 20 minuets at a time i was promised a new replacement handset from a m7 to a m8 which i thought was very good, but 6 weeks and still waiting, not being able to use my data, calls and text which iam paying for, thanks . I am very disappointed with the service you are providing and will not be back to upgrade mine or the 4 other members of my household.”

Helpful Report

Posted 10 years ago

“Lied to be staff and had my time wasted”

Helpful Report

Posted 10 years ago

“Very easy to deal with them, got the offer I wanted and phone was delivered quite fast. Very happy all in all and I've been recommending them to all my friends.”

Helpful Report

Posted 10 years ago

“sales member was extremely helpful. and very good looking i believe his name was mo.”

Helpful Report

Posted 10 years ago

“Worst company I have ever delt with, still owe me £529 for a HTC M8 I sent back four months ago, don't deal with this company”

Helpful Report

Posted 10 years ago

Hi Neil, Thanks for your post! I'm so sorry to hear about the experience that you've had with us and that you have had to chase your refund. I've taken a look into your account and I can see that you have been dealing with our High Level Complaints Team. They have now arranged the refund of your phone and this will show in your bank account as a BACS payment. I'm so sorry for the time that this has taken, and I can already see that it has been fedback to the departments concerned. Kind Regards, Sam.

Posted 10 years ago

“I pre ordered two phones with phones 4 u not so long ago and it was the worse decision i ever made. I was totally ripped off with the deal I got with phones 4 u. I was told it was the best offer. I shall never be shopping with phones 4 u again. Please look elsewere before you go to phones 4 u.”

Helpful Report

Posted 10 years ago

Hi Farhan, Thanks for your post! I'm really sorry that you do feel this way. We do like to think that we are competitive with the deals that we offer, and all of our deals are subject to availability. If it is that you do see a particular deal elsewhere whilst shopping around you can always mention it to our Sales Team and they will be more than happy to see if they can match this. Thanks for your feedback. Sam.

Posted 10 years ago

“Quick delivery but was supplied with the wrong sim unfortunately. I called the manager at Woolwich branch who asked me to come in. The manager at Woolwich was very professional, apologised on behalf of the company and provided the right sim. This is professionalism at the highest standard. please send my appreciation to the manager at Woolwich.”

Helpful Report

(P4U Web) - Posted 10 years ago

“When in the shop buying a product staff could not have been more helpful. After sales care could not have been worse. All staff in store and on the phone and online all refused to help.”

Helpful Report

Posted 10 years ago

Hi Paul, Thanks for leaving your feedback. I'm really sorry to hear of the experience you've had with us after purchasing your phone. I can assure you that this is not the level of service that we expect from our staff, and if it was that there was a problem with anything we would hope that we can get this sorted for you. If there is something that you would like us to look into then please feel free to contact us on socialsupport@phones4u.co.uk, or by using our Live Chat Facility located on the Support Section of our website: http://bit.ly/1qZorf1. Thanks, Sam.

Posted 10 years ago

“I bought a pay as you go phone online on Orange. I had the phone delivered in 2 days which was good, but that's where it ends. I received a sim pack which allegedly had the £10 top up on there already which is impossible but still I believed them. After waiting over 4 days for the top up to come through and speaking to them via online chats on numerous occasions, I was promised that I'd get the £10 refunded into my account. I had to confirm my account details with them which I did and I tripled if not quadrupled checked my details before hitting send. They confirmed it was the correct account details as I purchased the phone through the same account and was told the money would go straight through. I again accepted their apology and fell for their lies. My money STILL hasn't come, neither has the £10 top up I paid for. Never again will I do business with them and neither will my close friends and family as they know about this. What's £10 to these millionaires? Why steal from a repeat customer? Shame on you.”

Helpful Report

(P4U Web) - Posted 10 years ago

Hi Ali, Thanks for your post! I'm so sorry to hear about the experience that you've had since buying a Pay As You Go from us. I can assure you that the service and experience that you have detailed is not what we expect. All Pay As You Go phones do come with £10 top up pre loaded onto the Sim Card, this is then activated within a maximum of 48 working hours of having the phone. I'm so sorry that for some reason your top up was not activated correctly, and that it took so long for the £10 to be refunded, this will be fedback to the relevant department. I've taken a look at your account and I can see that you have since spoken with our Live Chat Team and they have arranged the refund for you. This payment should now be in your account as we advise to allow a maximum of 6 working days. Again I am so sorry for the inconvenience caused. Thanks, Sam.

Posted 10 years ago

“I've bought two phones so far and all transactions have gone smoothly.”

Helpful Report

Posted 10 years ago

“I went Phones 4U as they were able to offer several network providers as my signal with Tesco mobile at my home was poor. I was advised that EE would be much better and therefore I switched to them. However now with EE I often don't have any connection at all so therefore I was wrongly advised and sold.”

Helpful Report

Posted 10 years ago

Hi John, Thanks for your post! I'm really sorry to hear that you're experiencing problems with your signal. At point of sale we will check your postcode with your chosen network, as this does give us an idea of what the signal will be like. I can see that with EE it is showing as good signal for your area. What I would advise is speaking to EE to run more in depth signal checks for your area. If there is no improvement, then you can speak with them to see if they do any sort of signal booster box. I am really sorry for the inconvenience caused. Many Thanks, Sam.

Posted 10 years ago

Phones 4u is rated 3.1 based on 652 reviews