Login
Start Free Trial Are you a business? Click Here

Phones 4u Reviews

3.1 Rating 659 Reviews
44 %
of reviewers recommend Phones 4u
Company Reviews Questions Metrics
3.1
Based on 659 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Live Chat, Email
Queries Resolved In
Under An Hour
Read Phones 4u Reviews
Visit Website

Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

Write Your review

Phones 4u 5 star review on 26th June 2025
Gary Walker
Phones 4u 5 star review on 26th June 2025
Samson C
Phones 4u 5 star review on 28th May 2025
Ci Panshenki
Phones 4u 5 star review on 26th May 2025
OA Rondon
Phones 4u 5 star review on 19th January 2024
James Garvey
Phones 4u 5 star review on 21st April 2023
Graves C Roman
Phones 4u 5 star review on 12th April 2023
Ian F Jefferson
6
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anon
Verified Buyer
“Got a good deal but had to chase the cash back. I was offered a Sky deal but when Sky got hold of me it wasn't as good as stated in store, didn't go with them in the end. Service in store good when you got someone but quite a long wait. Still all in all you get what you pay for... if you want cheap, its going to cost somewhere... would still buy from them again.”
Helpful Report
Posted 10 years ago
Hello Gregory, Thank you for leaving your feedback. It's great to hear that you got a good deal from us, and that the service in store was good too! Sometimes depending on the time of day you visit our stores it can be a bit busier, so the wait may be a little longer. I'm sorry that you had to chase your cashback payment, this should have been paid into your account automatically within a maximum of 34 working days. I can see from your account that you have spoken with us and your cashback has now been paid - I'm sorry for the delay. Thank you again for your feedback, we do appreciate this as it allows us to improve our future service. Thanks, Sam.
Posted 10 years ago
Samray
Verified Buyer
“I found my experience average! The initial customer service was good, however there were a number of issues after. I was told I did not have to set up a new direct debit as I was upgrading,which was false, and the £20 credit to the person that referred me has still not arrived. Very average to say the least!”
Helpful Report
Posted 10 years ago
Hi Samray, Thanks for posting! I'm sorry to hear that you found your experience with us average - that's certainly not what we want to hear. In regards to your Direct Debit, the information will have been passed onto the network as part of your connection/application process. If you could ask your friend to log onto our Live Chat facility : http://bit.ly/1qZorf1 (Left hand side on our Support Site), we can chase the recommend a friend payment for them. Many Thanks, Sam.
Posted 10 years ago
Stephen
Verified Buyer
“Ok apart from I never recieved the Galaxy tab I was told I'd get with phone other than that no problems”
Helpful Report
Posted 10 years ago
Hi Stephen, Thanks for your post! I'm so sorry that you've not received your Galaxy Tab as promised, this should have been with you within 28 days of receiving your Galaxy S5. I will chase this up for you and drop you an email within the next 24 hours to confirm the details. Thanks, Sam.
Posted 10 years ago
Gordon
Verified Buyer
“Iam waiting on the £50 cashback promised more than four months after initiating my contract.”
Helpful Report
Posted 10 years ago
Hello Gordon, I'm sorry to hear this. I have just chased this up for you and can see this is recorded as paid on or around 28 April. If you are finding you still have not received this please email me at socialsupport@phones4u.co.uk and I shall be in contact within 48 working hours. Kind regards, Amy
Posted 10 years ago
Hello Gordon, I am sorry to hear this. I have just checked our records and can see this was paid around 28 April. Please let me know if you have not received this at all. You can reach me by emailing socialsupport@phones4u.co.uk. I shall then respond within 48 working hours. Kind regards, Amy
Posted 10 years ago
Stephen
Verified Buyer
“Excellent service from friendly and helpful people eager to help”
Helpful Report
Posted 10 years ago
Sarah
Verified Buyer
“I shop with phones4u because the 1st time I was served there 4 years ago, it was so easy. They listened to what I needed, were so friendly and didn't push the latest phone on me. It turned out it was the manager. Each time I use you for an upgrade I get even better service. My last upgrade, Head Office phoned me and explained I could upgrade 2 months earlier than my early upgrade, I got the phone I wanted free of charge, the next day for a better deal, and even paid for me to leave O2. I recommend you to anyone and everyone! :)”
Helpful Report
Posted 10 years ago
Morgan
Verified Buyer
“The service so far has been really great, good deals on good phones and so forth. They called me before my last contract expired and gave me exactly what I wanted and more. I do however have only 2 issues that very seriously needs to be addressed by these guys and it is as follows. My new contract ended up being with EE, moving over from O2 because its the provider with whom I could get a better deal, however, after being assured that I had reception where I live, now that I actually have the phone I'm finding that yes, I have reception, but it sucks to say the least, and the 4G is just as bad, great when I have signal and it works, but its unreliable. In short, random fluctuation between zero to two bars of bloody signal and random changes between 4G and everything does not count as any kind of acceptable reception. You guys need to seriously get right on top of this if you're going to recommend and provider to anyone, this is a most basic a requirement for a phone and a really stupid mistake to make. Second is that my recent package came with a free Galaxy Tab. Yeah, stuff for free is nice, but this tablet is actually useless and it sits in its packaging in my drawer, never to be used that I might as well have not even received one in the first place. To give someone such a tablet when they are purchasing something like a Galaxy S5 phone is a really silly thing to do because the phone itself makes the tablet totally redundant, the smart thing is to properly match up device qualities if you're going to do such promotions, even if it costs a little bit more. Clearly someone who is willing to get the latest thing out as soon as it hits the shelves with the associated costs getting latest gear doesn't mind it so much, or at least give one the option between various items or something. Also, I had to chase Phones4Uu twice in order to get this delivered, it would appear that they totally forgot about it or something. This would have have been a 5 star review were it not for these two issues.”
Helpful Report
Posted 10 years ago
Hi Morgan, Thanks for your post! It's great to hear that when you've contacted us that we've been able to find the best deal for you! In regards to your signal, we will complete a signal check at point of sale using the signal checkers provided by the network. This then gives us a guideline of what you're signal will be like in your area. If you are experiencing problems with your signal then I would advise speaking to EE directly as they can complete a more in depth check for your area. If after completing these checks you're still experiencing problems, then it may be worth speaking to them to see if they do any signal booster boxes that may help. I'm sorry to hear that you had to chase your free gift of a Tab with us, these are usually sent out within 28 days of receiving your new phone. The promotions that we run alongside some contracts are a free gift and they are subject to availability and change. If you are experiencing any problems with your Tab then please speak to the manufacturer directly about this so that they can take a look. We will of course take all of your feedback on board and make sure it is fed back and considered in future. Many Thanks, Sam.
Posted 10 years ago
Laura
Verified Buyer
“I find the staff very helpful and willing to take time in finding me the best deal”
Helpful Report
Posted 10 years ago
Joanna
Verified Buyer
“great service - very speedy My only complaint is that there is no requirement to enter one's DOB in order to pay online. Since one inputs ALL Card details , address etc etc. inputting a GENUINE DOB as well is a security risk. All they need to know is that you are over 18.”
Helpful Report
Posted 10 years ago
Michelle
Verified Buyer
“I received the worst service of my life from phones. 4 u n would nvr shop there again. I took out a sim only contract that nvr worked. I spent hours on end trying to resolve the problem n hours in one of the stores. Phones for u continued to bill me and wrote to me saying my credit rating would b effected if I didn't pay . When they were n breach of contract and would not terminate the contract.”
Helpful Report
Posted 10 years ago
Michelle
Verified Buyer
“Superb first-time experience. The website was easy to use and understand. The delivery was very quick. I called the helpline to ask a set-up question and was dealt with in a very competent and pleasant way. Well done to all.”
Helpful Report
Posted 10 years ago
Andrew
Verified Buyer
“I had renewed 3 phone contracts and I was happy with the first two but on the last one I did not receive my code for the free addidas trainers. Made costly phone calls to sort it out which they said they would do. But just got an email today saying that I wouldn't be able to get them now...Very poor show... Mr A.Knighton”
Helpful Report
Posted 10 years ago
Michaela
Verified Buyer
“I would recommend them to an gone who wants a contract phone”
Helpful Report
Posted 10 years ago
Philip
Verified Buyer
“Very happy, Entered my number on Phones 4 u web site for a call back. They gave me an unbeatable deal buying me out of my old contract.”
Helpful Report
Posted 10 years ago
Marius
Verified Buyer
“I got the phone I wanted with the best deal at the moment. Thanks.”
Helpful Report
Posted 10 years ago
Richard
Verified Buyer
“Excellent service, best bit was phone not network locked????”
Helpful Report
Posted 10 years ago
Paul
Verified Buyer
“Staff was good, but a little slow to attend to you when in the shop. I had a query with my Galaxy S5 and they was a bit unsure (no surprised the phone had just come out ). Still they tried, but overall not bad.”
Helpful Report
Posted 10 years ago
David
Verified Buyer
“I will never use phones for you again, and would urge anyone looking to take out a contract phone, do it direct with the service provider, although deals may be better with phones4u the after service once you have your phone is utter trash. Phones that go wrong in a matter of weeks will need to be sent away to their offices to be checked, then and only then can they send you a replacement. Can take up to 14 days!!! Companies like O2 and EE directly, they send a courier with a replacement phone, and exchange on the doorstep within 2 days. I will never use them again, nor would I ever recommend such a shoddy company.”
Helpful Report
Posted 10 years ago
Daniel
Verified Buyer
“I was completely ripped off. I was offered a buy out of my old contract in return of a new contract. 4 months later phones 4 u didn't buy out my old contract so now I'm left paying for two £35 contracts as a student. I tried contacting phones 4 U to sort it out but they didn't give a damn and made it all out to be my fault. I personally feel conned by the company but obviously I can't do anything about it because of their quick, sly small print that they mutter out several times during the phone call. So in my opinion never use phones 4 u, never contact anyone from phones 4 u because they just want your money and nothing else. I'd recommend using a more Intelligent, friendly phone company instead of theses c**** P.s to prevent anyone else getting the same issues I'm going to develop a contract comparison site which will contain nothing from phones 4 u”
Helpful Report
Posted 10 years ago
Shane
Verified Buyer
“Poor customer loyalty”
Helpful Report
Posted 10 years ago
Phones 4u is rated 3.1 based on 659 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request