Phones 4u Reviews

Name: Phones 4u
Address: Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,, Staffordshire
Rating: 3.09

3.1 Rating 652 Reviews

43 %

of reviewers recommend Phones 4u

Company Reviews

Questions

Metrics

3.1

Based on 652 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 28th May 2025

Ci Panshenki

Phones 4u 5 star review on 26th May 2025

OA Rondon

Phones 4u 5 star review on 19th January 2024

James Garvey

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Phones 4u 5 star review on 21st April 2023

Graves C Roman

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Phones 4u 5 star review on 12th April 2023

Ian F Jefferson

Phones 4u 1 star review on 12th January 2023

Anonymous

Phones 4u 5 star review on 21st December 2022

Seith A Brown

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I find the staff very helpful and willing to take time in finding me the best deal”

Helpful Report

Posted 10 years ago

“great service - very speedy My only complaint is that there is no requirement to enter one's DOB in order to pay online. Since one inputs ALL Card details , address etc etc. inputting a GENUINE DOB as well is a security risk. All they need to know is that you are over 18.”

Helpful Report

Posted 10 years ago

“I received the worst service of my life from phones. 4 u n would nvr shop there again. I took out a sim only contract that nvr worked. I spent hours on end trying to resolve the problem n hours in one of the stores. Phones for u continued to bill me and wrote to me saying my credit rating would b effected if I didn't pay . When they were n breach of contract and would not terminate the contract.”

Helpful Report

Posted 10 years ago

“Superb first-time experience. The website was easy to use and understand. The delivery was very quick. I called the helpline to ask a set-up question and was dealt with in a very competent and pleasant way. Well done to all.”

Helpful Report

Posted 10 years ago

“I had renewed 3 phone contracts and I was happy with the first two but on the last one I did not receive my code for the free addidas trainers. Made costly phone calls to sort it out which they said they would do. But just got an email today saying that I wouldn't be able to get them now...Very poor show... Mr A.Knighton”

Helpful Report

Posted 10 years ago

“I would recommend them to an gone who wants a contract phone”

Helpful Report

Posted 10 years ago

“Very happy, Entered my number on Phones 4 u web site for a call back. They gave me an unbeatable deal buying me out of my old contract.”

Helpful Report

Posted 10 years ago

“I got the phone I wanted with the best deal at the moment. Thanks.”

Helpful Report

Posted 10 years ago

“Excellent service, best bit was phone not network locked????”

Helpful Report

Posted 10 years ago

“Staff was good, but a little slow to attend to you when in the shop. I had a query with my Galaxy S5 and they was a bit unsure (no surprised the phone had just come out ). Still they tried, but overall not bad.”

Helpful Report

Posted 10 years ago

“I will never use phones for you again, and would urge anyone looking to take out a contract phone, do it direct with the service provider, although deals may be better with phones4u the after service once you have your phone is utter trash. Phones that go wrong in a matter of weeks will need to be sent away to their offices to be checked, then and only then can they send you a replacement. Can take up to 14 days!!! Companies like O2 and EE directly, they send a courier with a replacement phone, and exchange on the doorstep within 2 days. I will never use them again, nor would I ever recommend such a shoddy company.”

Helpful Report

Posted 10 years ago

“I was completely ripped off. I was offered a buy out of my old contract in return of a new contract. 4 months later phones 4 u didn't buy out my old contract so now I'm left paying for two £35 contracts as a student. I tried contacting phones 4 U to sort it out but they didn't give a damn and made it all out to be my fault. I personally feel conned by the company but obviously I can't do anything about it because of their quick, sly small print that they mutter out several times during the phone call. So in my opinion never use phones 4 u, never contact anyone from phones 4 u because they just want your money and nothing else. I'd recommend using a more Intelligent, friendly phone company instead of theses c**** P.s to prevent anyone else getting the same issues I'm going to develop a contract comparison site which will contain nothing from phones 4 u”

Helpful Report

Posted 10 years ago

“Poor customer loyalty”

Helpful Report

Posted 10 years ago

“Nice staff who helped me choose the best phone for me and very friendly”

Helpful Report

Posted 10 years ago

“Selling me the phone and the correct one I can't complain. But I get free sky sports. ......can't access......Help to get this was poor. ......didn't want to know. Still haven't got it......saying to go into shop as wasn't their problem is not good!”

Helpful Report

Posted 10 years ago

Hi Richard, Thanks for posting! I'm so sorry that you've not been able to set up the Sky Sports application that you're entitled to. As far as I'm aware if you contact Vodafone they should be able to talk you through the steps in which to set this up. What we will do is investigate this for you further and find out the steps in which you need to take to get this all set up. Again I am so sorry for the delay and time this has taken, we will be in touch via email within 48 working hours. Many Thanks, Sam.

Posted 10 years ago

“They are very friendly very polite and couldn't ask for better”

Helpful Report

Posted 10 years ago

“Very helpful staff and extremely happy with the price plan for my new iPhone 5S - better than what CPW and Vodafone were offering”

Helpful Report

Posted 10 years ago

“I keep telling you.... I am not Helen and I don't live in England! I don't have a phone with phones 4 U”

Helpful Report

Posted 10 years ago

“Didn't think it's a very good service due to the phone I purchased has been cut off all ready for no reason”

Helpful Report

Posted 10 years ago

Hello Robbie, Thanks for your post! I'm so sorry to hear that your phone has been disconnected, we can certainly investigate this for you. What we will do is speak to the network to find out why it has been disconnected for you, as it's not something that Phones 4u will have done. Thanks, Sam.

Posted 10 years ago

“Rubbish, would not recommend. Stuck with a contract for 2 years that I didn't want all because it was done via a phone call. A phones4u agent messed my contract up now I'm stuck with it!! Avoid!!!!”

Helpful Report

Posted 10 years ago

Phones 4u is rated 3.1 based on 652 reviews