Phones 4u Reviews

Name: Phones 4u
Address: Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,, Staffordshire
Rating: 3.12

3.1 Rating 662 Reviews

44 %

of reviewers recommend Phones 4u

Company Reviews

Questions

Metrics

3.1

Based on 662 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

Write Your review

Tell us how Phones 4u made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Phones 4u 5 star review on 10th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking will never return to this place or any of my family after I've told them the hassel ive had gave me a price per month then when bills start coming no vat was inc never explained was told £42 a month inc unlimited calls unlimited texts and 1 gb of internet every bill has been over £48+ with vat and little bits they add to your bill for absolutely nothing at all”

Helpful Report

Posted 11 years ago

Hello Andrew, I am sorry to hear that there appears to be some confusion with your billing. I have checked your account and can see that you agreed to £32.99 a month tariff to include unlimited call, texts and 1gb of data. This shall include VAT. You might find that your bill is calculated without VAT and then this is added at the end to then total your monthly tariff charge. For example it shall be £27.49 without VAT, then the VAT is added to total £32.99. If you have any concerns regarding any charges that you feel should not be there then please contact Orange by dialing 150 (free of charge) from your Orange handset. I hope this helps, Thanks, Amy

Posted 11 years ago

“I felt the Dundee store didn't listen well enough to my needs, and I don't think they gave me the best phone. I since learned it was an older model. It turned out to be awful. However I sourced a replacement through your online site and I spoke to a young man who was so helpful, he recommended 2 models and went through everything. As a result I love my Motorola moto g and it was the latest model.”

Helpful Report

Posted 11 years ago

Hello Sheila, I'm really sorry to hear that the service in the Dundee was not the best when purchasing a phone. Thank you for letting us know as we will make sure it is passed on. It's great to hear that when visiting our Online Store the experience was much better. The Moto G is a great choice of phone and has been very popular with us! Enjoy your new phone! Thanks, Sam :)

Posted 11 years ago

“Although I appreciate what Phone 4 u do I've never appreciated the overly sales centered approach it certainly leaves you feeling that the sale is far more important to them than making you happy, I also dislike how often you only get a good deal if you haggle with sales assistant, call centre definitely easy to speak to than the overbearing in store staff who don't take no for an answer”

Helpful Report

Posted 11 years ago

Hi Matthew, Thanks for your feedback. We value all feedback from our customers as it does help us to improve our future service and service going forward. I'm sorry to hear that the process of taking your contract out with us was not the best, we would hope that it is a quick, simple and enjoyable process for everyone. Thank you for leaving your comments and I will make sure that it is passed on for you. Thanks, Sam.

Posted 11 years ago

“Got a good deal but had to chase the cash back. I was offered a Sky deal but when Sky got hold of me it wasn't as good as stated in store, didn't go with them in the end. Service in store good when you got someone but quite a long wait. Still all in all you get what you pay for... if you want cheap, its going to cost somewhere... would still buy from them again.”

Helpful Report

Posted 11 years ago

Hello Gregory, Thank you for leaving your feedback. It's great to hear that you got a good deal from us, and that the service in store was good too! Sometimes depending on the time of day you visit our stores it can be a bit busier, so the wait may be a little longer. I'm sorry that you had to chase your cashback payment, this should have been paid into your account automatically within a maximum of 34 working days. I can see from your account that you have spoken with us and your cashback has now been paid - I'm sorry for the delay. Thank you again for your feedback, we do appreciate this as it allows us to improve our future service. Thanks, Sam.

Posted 11 years ago

“I found my experience average! The initial customer service was good, however there were a number of issues after. I was told I did not have to set up a new direct debit as I was upgrading,which was false, and the £20 credit to the person that referred me has still not arrived. Very average to say the least!”

Helpful Report

Posted 11 years ago

Hi Samray, Thanks for posting! I'm sorry to hear that you found your experience with us average - that's certainly not what we want to hear. In regards to your Direct Debit, the information will have been passed onto the network as part of your connection/application process. If you could ask your friend to log onto our Live Chat facility : http://bit.ly/1qZorf1 (Left hand side on our Support Site), we can chase the recommend a friend payment for them. Many Thanks, Sam.

Posted 11 years ago

“Ok apart from I never recieved the Galaxy tab I was told I'd get with phone other than that no problems”

Helpful Report

Posted 11 years ago

Hi Stephen, Thanks for your post! I'm so sorry that you've not received your Galaxy Tab as promised, this should have been with you within 28 days of receiving your Galaxy S5. I will chase this up for you and drop you an email within the next 24 hours to confirm the details. Thanks, Sam.

Posted 11 years ago

“Iam waiting on the £50 cashback promised more than four months after initiating my contract.”

Helpful Report

Posted 11 years ago

Hello Gordon, I'm sorry to hear this. I have just chased this up for you and can see this is recorded as paid on or around 28 April. If you are finding you still have not received this please email me at socialsupport@phones4u.co.uk and I shall be in contact within 48 working hours. Kind regards, Amy

Posted 11 years ago

Hello Gordon, I am sorry to hear this. I have just checked our records and can see this was paid around 28 April. Please let me know if you have not received this at all. You can reach me by emailing socialsupport@phones4u.co.uk. I shall then respond within 48 working hours. Kind regards, Amy

Posted 11 years ago

“Excellent service from friendly and helpful people eager to help”

Helpful Report

Posted 11 years ago

“I shop with phones4u because the 1st time I was served there 4 years ago, it was so easy. They listened to what I needed, were so friendly and didn't push the latest phone on me. It turned out it was the manager. Each time I use you for an upgrade I get even better service. My last upgrade, Head Office phoned me and explained I could upgrade 2 months earlier than my early upgrade, I got the phone I wanted free of charge, the next day for a better deal, and even paid for me to leave O2. I recommend you to anyone and everyone! :)”

Helpful Report

Posted 11 years ago

“The service so far has been really great, good deals on good phones and so forth. They called me before my last contract expired and gave me exactly what I wanted and more. I do however have only 2 issues that very seriously needs to be addressed by these guys and it is as follows. My new contract ended up being with EE, moving over from O2 because its the provider with whom I could get a better deal, however, after being assured that I had reception where I live, now that I actually have the phone I'm finding that yes, I have reception, but it sucks to say the least, and the 4G is just as bad, great when I have signal and it works, but its unreliable. In short, random fluctuation between zero to two bars of bloody signal and random changes between 4G and everything does not count as any kind of acceptable reception. You guys need to seriously get right on top of this if you're going to recommend and provider to anyone, this is a most basic a requirement for a phone and a really stupid mistake to make. Second is that my recent package came with a free Galaxy Tab. Yeah, stuff for free is nice, but this tablet is actually useless and it sits in its packaging in my drawer, never to be used that I might as well have not even received one in the first place. To give someone such a tablet when they are purchasing something like a Galaxy S5 phone is a really silly thing to do because the phone itself makes the tablet totally redundant, the smart thing is to properly match up device qualities if you're going to do such promotions, even if it costs a little bit more. Clearly someone who is willing to get the latest thing out as soon as it hits the shelves with the associated costs getting latest gear doesn't mind it so much, or at least give one the option between various items or something. Also, I had to chase Phones4Uu twice in order to get this delivered, it would appear that they totally forgot about it or something. This would have have been a 5 star review were it not for these two issues.”

Helpful Report

Posted 11 years ago

Hi Morgan, Thanks for your post! It's great to hear that when you've contacted us that we've been able to find the best deal for you! In regards to your signal, we will complete a signal check at point of sale using the signal checkers provided by the network. This then gives us a guideline of what you're signal will be like in your area. If you are experiencing problems with your signal then I would advise speaking to EE directly as they can complete a more in depth check for your area. If after completing these checks you're still experiencing problems, then it may be worth speaking to them to see if they do any signal booster boxes that may help. I'm sorry to hear that you had to chase your free gift of a Tab with us, these are usually sent out within 28 days of receiving your new phone. The promotions that we run alongside some contracts are a free gift and they are subject to availability and change. If you are experiencing any problems with your Tab then please speak to the manufacturer directly about this so that they can take a look. We will of course take all of your feedback on board and make sure it is fed back and considered in future. Many Thanks, Sam.

Posted 11 years ago

“I find the staff very helpful and willing to take time in finding me the best deal”

Helpful Report

Posted 11 years ago

“great service - very speedy My only complaint is that there is no requirement to enter one's DOB in order to pay online. Since one inputs ALL Card details , address etc etc. inputting a GENUINE DOB as well is a security risk. All they need to know is that you are over 18.”

Helpful Report

Posted 11 years ago

“I received the worst service of my life from phones. 4 u n would nvr shop there again. I took out a sim only contract that nvr worked. I spent hours on end trying to resolve the problem n hours in one of the stores. Phones for u continued to bill me and wrote to me saying my credit rating would b effected if I didn't pay . When they were n breach of contract and would not terminate the contract.”

Helpful Report

Posted 11 years ago

“Superb first-time experience. The website was easy to use and understand. The delivery was very quick. I called the helpline to ask a set-up question and was dealt with in a very competent and pleasant way. Well done to all.”

Helpful Report

Posted 11 years ago

“I had renewed 3 phone contracts and I was happy with the first two but on the last one I did not receive my code for the free addidas trainers. Made costly phone calls to sort it out which they said they would do. But just got an email today saying that I wouldn't be able to get them now...Very poor show... Mr A.Knighton”

Helpful Report

Posted 11 years ago

“I would recommend them to an gone who wants a contract phone”

Helpful Report

Posted 11 years ago

“Very happy, Entered my number on Phones 4 u web site for a call back. They gave me an unbeatable deal buying me out of my old contract.”

Helpful Report

Posted 11 years ago

“I got the phone I wanted with the best deal at the moment. Thanks.”

Helpful Report

Posted 11 years ago

“Excellent service, best bit was phone not network locked????”

Helpful Report

Posted 11 years ago

“Staff was good, but a little slow to attend to you when in the shop. I had a query with my Galaxy S5 and they was a bit unsure (no surprised the phone had just come out ). Still they tried, but overall not bad.”

Helpful Report

Posted 11 years ago

Phones 4u is rated 3.1 based on 662 reviews