Phones 4u Reviews

Name: Phones 4u
Address: Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,, Staffordshire
Rating: 3.12

3.1 Rating 662 Reviews

44 %

of reviewers recommend Phones 4u

Company Reviews

Questions

Metrics

3.1

Based on 662 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 10th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly informative and go the extra mile to help”

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Posted 11 years ago

“Not only was my new phone broken when I recived it but when it was replaced and I finally got my phone back after nearly 3 weeks it was a different colour. Plus what was in the add for this phone was a free tablet plus £50 Google play voucher . I only got the tablet . I've called and been into the shop 2 times and ever time I was told I would get my voucher I never received it . Will not be coming to you guy again when my partners phone needs upgrading.”

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Posted 11 years ago

“The phone I bought stopped working. No one would initially speak to me. After further calls they said they would phone me back. This didn't happen. After an e mail they discovered that apparently this number was not mine although I had been using it for 6 weeks!. It was agreed the mistake was yours and that this would be rectified in 48 hrs. This did not happen. 3 weeks on I was still waiting! I then received a message that the fault was now rectified. This did not happen. I the sent another e mail and was called back. The advisor said she would recompense me but the the phone would not be working until the 19th July. I pointed out that the contract with you had not been honoured and wished to withdraw. She said that I cannot cancel the contract. This seems to be verging on customer abuse!! The situation has caused me much distress at a time when I have have really needed a phone. Apparently the number which is mine had been transferred to a business, this is not true as I myself have tried to ring the number. So it is not the case that I need to wait until the 19th July. The number stopped working suddenly after 6 weeks so this fault should have been rectified immediately. E Whitney”

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Posted 11 years ago

“Excellent service, the live chat was great, mobile arrived quickly to work address.”

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Posted 11 years ago

“Applied in store for a pay monthly contract and was declined following a credit check. This is nonsense I recently obtained a copy of my credit history and work in banking so know my credit is fine. I re-applied for the exact same deal online via Phones4u and was approved. Poor service as presumably the sales assistant keyed my info incorrectly in store causing the fail.”

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(P4U Web) - Posted 11 years ago

Hi Philip, Thanks for your post! I am so sorry about this, all orders that are placed are subject to the relevant security and credit checks. The information for the credit check is passed onto the chosen network for you and they complete this on our behalf. I am so sorry for any inconvenience that has been caused. Thanks, Sam.

Posted 11 years ago

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(P4U Web) - Posted 11 years ago

“The Samsung Galaxy S3 Mini is an excellent phone. The service I received from Phones 4 U was poor. I placed an order and received an e-mail to say the phone would arrive on Monday. I could go on line to the courier's web-site to track the phones progress. Two days later the phone had not arrived, so I rang the courier. I was told I had to ring phones for you, which I did. (Why did I have to do that, the couriers or Phone 4U had lost the phone not me?) I was told the phone was lost and that they would send another which would arrive in six days. To Phones4U's credit they did give me a discount on the monthly charge for the phone in compensation for the hassle. However, the next day the first phone arrived! So I rang Phones4U to see if I was going to get two phones and what they wanted to do about that. Apparently no second phone order had been raised. I was using Orange tariff. Not clear that once the SIM is activated it takes a further 24hours to work properly. The Orange customer services number is 150 but this doesn't work until the 24 hours has expired (no one tells you this and that you can't set up any voice mail message.) I spent ages trying to find another customer services number, eventually went through EE to speak to some one. It would have helped if all this had been included with the information with the phone or the SIM. One might expect that you buy a phone, put the SIM in, charge the battery and it works - but no. I guess all providers are the same but if you buy with Phones4U don't expect to be able to use your phone for a couple of days once you have it. Once it was working it's been a great phone.”

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(P4U Web) - Posted 11 years ago

“Got a very poor deal with Phones 4U as now being contacted by other companies who can take 30% off same "deal". Now stuck in an expensive contract for next 2 years. Certainly will not be using them again or recommending them”

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Posted 11 years ago

“Service overall very good. Was promised Spotify and a Gourmet Club membership but have had no information so am not getting the free benefits of either. Please advise. Thanks in advance”

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Posted 11 years ago

“The phone came on time and have no complaints about that but the tablet which came with it was faulty would not connect to the Internet and after 2 weeks stopped working all together. The headphones took two months to arrive at which point I had moved house so missed the delivery and could not change the delivery address.”

Helpful Report

Posted 11 years ago

Hi Victoria, Thanks for your post! I'm really sorry to hear that your tablet is faulty, I have located your account and I can see that you have now had this longer than 28 days. If you contact the manufacturer of the tablet directly they will be more than happy to take a look into this for you further so that we can get it working. I will drop you an email in regards to your speakers so that we can get these out to your new address. I look forward to hearing from you. Thanks, Sam.

Posted 11 years ago

“Service was rushed, I was sold the wrong product”

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Posted 11 years ago

“I recently took out a phone contract in April with 100 pounds cash back but still haven't received it and I feel like I am not getting anywhere for it Would not recommend phones 4 u to anyone until this matter gets resolved.”

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Posted 11 years ago

Hi Scott, Thanks for your post! I am so sorry to hear that you've not yet received your £100 cashback, this should have been in your account within 21 days of receiving your order. I do have access to your account, so I will send you an email shortly for some more information so that we can discuss this further and get this resolved. I look forward to speaking to you. Thanks, Sam.

Posted 11 years ago

“Customer Service was terrible i had to chase Phones4U in regarding my phone for delivery. Courier company never left me a postcard advising me that they tried to delivery the item. Checked online and the Courier company stated it was at the depot. Went to the depot and my phone wasnt there. Was told by an Phones4u agent that once i receive my phone i would would need to call EE to migrate my number onto the New SIM card. This was not the case as my number was moved over and i was without a phone for 2weeks.”

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Posted 11 years ago

“Told I was going to get over £50 to cancel me contract but never, very disappointed”

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Posted 11 years ago

“Twice I have phoned to complain re The Nokia 113 that I purchased from you on April 16 2014 The first time I was given various things to do. Bearing in mind I am 73 years old and deaf, which I did explain to the female that I spoke too. She then said if the phone continues not to work [Coming up with (Call Not Allowed)all the time], To ring again quoting ref no 825355. This I did speaking this time to a Male. Who was of no help at all saying quote, IF YOU HAVE A SPARE PHONE USE THAT AND I WILL SEND AN ENVELOPE TO RETURN PHONE FOR REPAIR,unquote This I have still not received!! and not a happy bunny. This spare is not Bluetooth which I need as was the nokia 113 serial no 359963055485870. Tel no 07528753397. I am totally fed up with this terrible service and don't recommend you to anyone. Terence Hall Email terrance194106@btinternet.com”

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Posted 11 years ago

“I couldn't be happier with my phone,also the service professionalism and how polite the people are on the phone at p4u,thank you lee”

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Posted 11 years ago

“First class service and great value.”

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Posted 11 years ago

“i didnt get the discount that was already on my old contract transfered to my new contract not to happy!!”

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Posted 11 years ago

“We'll this company has the best offers and very fast delivery and u love it”

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Posted 11 years ago

“The time taken to sort my deal out led me to miss out on the launch offer”

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Posted 11 years ago

Phones 4u is rated 3.1 based on 662 reviews