Phones 4u Reviews

Name: Phones 4u
Address: Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,, Staffordshire
Rating: 3.09

3.1 Rating 652 Reviews

43 %

of reviewers recommend Phones 4u

Company Reviews

Questions

Metrics

3.1

Based on 652 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 28th May 2025

Ci Panshenki

Phones 4u 5 star review on 26th May 2025

OA Rondon

Phones 4u 5 star review on 19th January 2024

James Garvey

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Phones 4u 5 star review on 21st April 2023

Graves C Roman

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Phones 4u 5 star review on 12th April 2023

Ian F Jefferson

Phones 4u 1 star review on 12th January 2023

Anonymous

Phones 4u 5 star review on 21st December 2022

Seith A Brown

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought online and when the phone arrived it got damaged during the commissioning process. I took it to a Phones4U shop for help and after sales service but they did not help. My brand new phone still cannot be used with headphones which limits its functionality considerably. I would not use Phones4U again.”

Helpful Report

Posted 10 years ago

“have had to contact provider as the package sold to me was not even close to my requirements. I was told my data allowance would allow me several hours per day on internet. It currently does about 6 hours! absolutely rubbish coverage too. not at all happy.”

Helpful Report

Posted 10 years ago

“I was not happy with the content of letter I was given to sign as the reason for which my phone was not repaired! It stated a completely different reason and no attempt was even taken by the shop to resolve the issue amicably! I do not think the matter was dealt with appropriately and would have complained, but then I thought to leave it. I really would like my phone fixed for me and make me happy to enter any of your shops for any transaction again. Thanks.”

Helpful Report

Posted 10 years ago

Hello Carl, Thank you for your online review. I'm sorry that you felt that you had a poor repair experience. I've taken some time to locate your information, however, there is no repair on record with ourselves under your details. Should you have concerns about a repair with us then we have a Live Chat team available at support.phones4u.co.uk (just click the Live Chat box on the left hand side when this is in green). One of our agents shall be more than happy to discuss any repair that you have had through us. Kind regards, Amy

Posted 10 years ago

“First class service and staff”

Helpful Report

(P4U Web) - Posted 10 years ago

“Decided to shop online because the staff in the Eastleigh branch were basically useless and bad representatives for the company. Walked in to the empty store and they're both sat at their desks playing on their phones, they both looked up at us and back down again, not acknowledging our entry with a greeting. It then took a further two minutes or so before one of them spoke to us. He was fairly helpful when he decided he couldn't do the deal we wanted, and put us on the phone to the sales team who could price match the website. We left it at that to get quotes from the network direct. Network couldn't come close to the deal so shopped on the website. Only issue with the website was that we tried so many different credit/debit cards over and over before the electronic ID was accepted, may have been a fault somewhere. I've worked in customer service and sales for years now, starting out in phone sales and dipped in to it again for a short period last year in between jobs. Phones4U have always had good enough deals but customer service/product/network knowledge has always been astonishingly awful. Always have to bite my tongue when one of their staff in branch talk to me. Customer service over phone is great. Will most likely never buy anything in branch unless the branch had an exclusive on something I wanted.”

Helpful Report

(P4U Web) - Posted 10 years ago

“Excellent service!”

Helpful Report

(P4U Web) - Posted 10 years ago

“Excellent customer service, very helpful and knowledgeable staff. Knew the products that I was interested in and had me sorted out in no time at all. Thank You for a great experience and great phone!”

Helpful Report

Posted 10 years ago

“Very good service from phones4u, easy transaction, quick delivery got my ps4 free gift with phone very good deal indeed everything very good”

Helpful Report

(P4U Web) - Posted 10 years ago

“Very easy to order Quick efficient delivery Great offer on my new Samsung galaxy s5”

Helpful Report

Posted 10 years ago

“Very quick delivery. Ordered at lunch time and received it the next morning.”

Helpful Report

(P4U Web) - Posted 10 years ago

“fast friendly and very helpful”

Helpful Report

Posted 10 years ago

“delivery was quick but on receiving the phone the sim card had no telephone number and there was no £10 top up in the box that i had to purchase with the telephone. i have therefore had to buy a new sim card and a £10 top up from the local shop”

Helpful Report

Posted 10 years ago

“Very efficient service. From ordering online, to delivery at home and the ease of shopping with you, I was very impressed. Will certainly use you again and rate you highly to friends and relatives. Once again many thanks Yours Stuart”

Helpful Report

(P4U Web) - Posted 10 years ago

“Service is crap”

Helpful Report

Posted 10 years ago

“pleased with placing an order with you for my daughters phone.”

Helpful Report

Posted 10 years ago

“good website.easy ordering.delivered as promised”

Helpful Report

Posted 10 years ago

“Excellent On-line service provided, better than shop assistance and I told the shop that On-line customer care are more welcoming and professional. Thank you”

Helpful Report

Posted 10 years ago

“Excellent support from on line advisor. Very prompt delivery. Very pleased with the new phone.”

Helpful Report

Posted 10 years ago

“Will not be using Phones4u again. Ridiculous customer service: 1. They didn't put my order through when they should have 2. Because they didn't put my order through, I had to spend a long time making sure I got the deal I was promised (I got there in the end) 3. My phone line was cut off before I even received the phone 4. Ridiculous customer services 5. Had to chase my Cashback = never shopping from Phones4u again... First time and the last!”

Helpful Report

Posted 10 years ago

“I found my experience with Phones 4 u to be unsatisfactory. There website specifically said that if you order before 6pm Monday to Friday you will receive it next day. In my view this meant that because I purchased my phone after said time that I should expect to get mine on the Saturday. I then received a message saying that I would not get my phone until the Monday. Now, if they aren't prepared to deliver on a weekend then that statement on their website should have said order Monday to Thursday for next day delivery. I could have gone to the shop myself to buy it and got a better service had I have known this would be the case. I then phoned them to see why and they said it had left there warehouse and I should bring it up with the courier. So I phoned the courier. They said they hadn't actually got it in there warehouse and had only picked it up at 5:30pm. As Phones 4 U had marked it as next day delivery instead of a Saturday delivery this was why I ended up having to wait. I have since been back to the website and have noticed they have now changed there delivery to Free next day (including Sundays). At no point were they prepared to do anything to help the situation or even to be able to cancel the sale was such a palaver so I just had to go with it. My other gripe is online accounts! Everyone wants you to have one when the chances of you using the company again is minimal. Upon checkout I was rather pleased to see that you had the option to checkout as a guest. However, they then open you one regardless and send you a password of their choosing. Arrrrgh! Another thing that confused me was that I had purchased a Pay as you go handset and I was receiving emails and paperwork with information about contracts and telling me to save my contacts etc. as when the new phone number was active my old one would stop working. This panicked me greatly, A) because I suddenly thought had I done something wrong and accidentally bought the wrong thing and B) this wasn't what I wanted to happen. During my phone call to them they said that as it was a Pay as you go this would not happen, which I can say (thankfully) hasn't. However, this is just yet again one of those things that causes you an unwanted worry. Maybe they should re think the emails/paperwork they send out and only send out what is relevant to the customer? or at the very least have both labelled 'If you have taken out a contract' or 'If you have bought a Pay as you go'.”

Helpful Report

Posted 10 years ago

Phones 4u is rated 3.1 based on 652 reviews