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Phones 4u Reviews

3.1 Rating 652 Reviews
43 %
of reviewers recommend Phones 4u
Company Reviews Questions Metrics
3.1
Based on 652 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Live Chat, Email
Queries Resolved In
Under An Hour
Read Phones 4u Reviews
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Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 28th May 2025
Ci Panshenki
Phones 4u 5 star review on 26th May 2025
OA Rondon
Phones 4u 5 star review on 19th January 2024
James Garvey
Phones 4u 5 star review on 21st April 2023
Graves C Roman
Phones 4u 5 star review on 12th April 2023
Ian F Jefferson
Phones 4u 1 star review on 12th January 2023
Anonymous
Phones 4u 5 star review on 21st December 2022
Seith A Brown
4
Anonymous
Anonymous  // 01/01/2019
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Lesley
Verified Buyer
“Excellant ,phone delivered the next day ,my son is so happy with the phone ,will use again .Lesley”
Helpful Report
Posted 10 years ago
Michel
Verified Buyer
“the service I received is good from phones4u although it was several months ago since I bought a product from phone4u it was beginning of may”
Helpful Report
Posted 10 years ago
John
Verified Buyer
“ORDERED A PHONE WHICH WAS DELIVERED QUICKLY BUT WAS FAULTY. PHONED THE TECHNICAL LINE (NOT A FREE NUMBER) WHO SPENT AGES TRYING TO HELP GET IT WORKING. IT APPEARED THE SPEAKER WAS BROKEN & WERE TOLD WE COULD TAKE IT TO ONE OF THE SHOPS WHO WOULD EXCHANGE IT. HAVING TRAILED INTO TOWN WERE TOLD BY THE SHOP THEY WOULDN'T SWAP IT AS IT WAS BOUGHT ONLINE (STILL SAME COMPANY?!) WE THEN HAD TO WAIT FOR A RETURN ENVELOPE TO BE SENT OUT SO WE COULD RETURN THE PHONE. MY PARTNER NOW HAS TO WAIT FOR A REPLACEMENT & HAS ALREADY WAISTED A WEEK OF THE FIRST MONTH & HAS NO PHONE IN THE MEANTIME!!”
Helpful Report
Posted 10 years ago
Robert
Verified Buyer
“phone is straighforward to work downfall is the low memory on phone you can only add a few apps before being told memory full. had to go buy a 32gb sd card to save music photos phone works well otherwise has a not too bad camera buttons can be a bit stiff to push at times. some features not very loud for a phone for a deaf person eg text message ringtone can be hard to hear at times”
Helpful Report
Posted 10 years ago
Hi Robert, Thank you for you online review regarding your new Doro phone. I am sorry that you found the internal memory too small. I am glad that you have now gained a 32gb card to increase this. Should you ever need to speak to someone regarding any settings on your handset, to see if there is anyway to increase the volume, then please feel free to visit any local Phones 4u Branch who shall be happy to help, face to face. Kind regards, Amy
Posted 10 years ago
Michael
Verified Buyer
“Very quick service used on last upgrade very pleased”
Helpful Report
Posted 10 years ago
Luke
Verified Buyer
“After receiving a cold call from yourselves regarding an upgrade. I opted to accept and and chose my phone and plan and was promised a galaxy tab 3 7 inch as was the promo at the time. After two weeks of hearing nothing I called the customer service department only to be told my order had never been placed. At this point I was offered the deal again however I could not have the galaxy tablet as the deal had ended. I was offered 100 pound cash back instead. Although I have now received my upgrade I have still not received the 100 pounds cash back I was promised. I feel now that after this experience I will not be using phones4u to upgrade again.”
Helpful Report
Posted 10 years ago
Colin
Verified Buyer
“Had phone about two and a half months,when camera stopped working sent for repair. took two weeks to get back from repair, then found case was broken. Now I have to wait another two weeks.”
Helpful Report
Posted 10 years ago
Hi Colin, I'm so sorry that this has happened. I understand that you phone is currently being assessed by our repair centre (Anovo). I would like to help, as I can appreciate that you have had to send your Motorola away again. I have located your account so please look for my email correspondence today. Kind regards, Amy
Posted 10 years ago
Sarah
Verified Buyer
“Service was good.”
Helpful Report
Posted 10 years ago
Paul
Verified Buyer
“Pones 4u said I was within contract period to switch and said everything would be sorted via phones4u. This never happened and I was left with an outstanding amount. This has happened on 2 occasions.”
Helpful Report
Posted 10 years ago
Hello Paul, Thank you for your review. I can see that you ordered a new contract on EE in April. I am sorry if you had an issue switching over. I understand that you have said this is not the first time. I do hope that this has since been resolved, however, please feel free to email me at socialsupport@phones4u.co.uk if you have any further concerns. I shall then be in contact within 48 working hours. Kind regards, Amy
Posted 10 years ago
Graham
Verified Buyer
“Website is easy to browse and the checkout process is simple. My product was competitively priced. Despatch/delivery was very slow so that was disappointing.”
Helpful Report
Posted 10 years ago
Hello Graham, Thank you for posting your review. Wonderful to hear that you were happy with our website and offers. I can see that you order took 3 days to reach you so I can understand how this would have disappointed you. Please accept how sincerely sorry we are for the time taken to receive your new phone. I do hope that you are enjoying your HTC One. Kind regards, Amy
Posted 10 years ago
Michael
Verified Buyer
“Phones4u are without doubt the worst company that I have ever used. This is the 3rd time I have upgraded through them and it is the 3rd time they have missold to me. Their advisors lie to your face so they can make the sale and their commission, and I will never ever be using them again, and will be sure to inform anyone I know what a shoddy and illegal operation they are. Since my most recent upgrade with them I have had £80 in refunds as gestures of goodwill because of the blatant lies of their advisors, but am still out of pocket with the costs I have incurred from my network operator (who incidentally have been very understanding when learning I upgraded through Phones4u as they have constant problems with customers who have been as stupid as me and upgraded through Phones4u). So if anyone is reading this and has suffered from the same level of 'service' that I have, pick the phone up and complain to them directly. They pretty much recognise that their representatives missell and don't argue the point they just seem desperate not to have a complaint logged with the ombudsman”
Helpful Report
Posted 10 years ago
Anthony
Verified Buyer
“I got the mobil phone but did not get the £10.00 top up thst went with if And I am not very happy about it A J RUMBOLD”
Helpful Report
Posted 10 years ago
Robert
Verified Buyer
“Top up credit bought with phone was never activated so the phone was unusable for days, until I sorted things out with a less that helpful person at Orange and an overly apologetic person at Phones4u. Literature provided with phone was incorrect and useless.”
Helpful Report
Posted 10 years ago
Karen
Verified Buyer
“Delivery was very quick with completed paperwork. However, the phone should have been an upgrade but was put down as a new phone so it took over a week to sort with the networks before i could use the phone keeping my old number .”
Helpful Report
Posted 10 years ago
Hello Karen, Thank you for your review. I can see that you placed this order for a new contract online. I am sorry if there was any lack of clarity regarding your order. I am glad to hear that you have now moved your number across and you are able to enjoy your new phone. Kind regards, Amy
Posted 10 years ago
Rachel
Verified Buyer
“The service if buying a phone was so quick and easy. And delivered dead fast. I love it!”
Helpful Report
Posted 10 years ago
Gareth
Verified Buyer
“did not get all my order from you only got the phone from you did not get my xbox one if I have not got it buy the end of next week im sending the phone back to you.”
Helpful Report
Posted 10 years ago
Roopa
Verified Buyer
“I ordered a contract with the galaxy ace three phone and I was satisfied with the service in the sense that it came the next day as promised with a time frame so that I was not stuck indoors waiting. However about 2-3 weeks ago I asked wrote a question on the website about the phone and I still haven't received an answer. Inclusive to this I also did not receive earphones with my phone as is the norm when ordering a Samsung phone. I thought that this was a problem that I should raise with Samsung who said that it is the duty of phones4u to carry out and that they (Samsung) usually do send out earphones with their phones. I contacted phones4u and was told that it was not standard to send out earphones which I feel is totally incorrect and I was also told that I would be given a £10 accessory voucher which I was unsatisfied with. I do feel that the service itself was good when it came to taking my money but I felt very let down when I was told I would not be receiving a pair of earphones or a voucher with the correct value of the headphone's worth, since the quality of Samsung earphones are quite good they are worth more than the £10 offered to me. One final issue that I had was that when searching for accessories for my phone there was no easy way of finding what was available and items for other phones would pop up even when filtered.”
Helpful Report
Posted 10 years ago
David
Verified Buyer
“The product purchased was very good and delivery from DPD supurb, however the emails and phone calls pushing me to buy a product was not pleasing to my experience. Also, a difference in price between buying online and in store was disappointing, especially as I was purchasing a SIM Free handset! In the end I bought from you as you have exclusivity on this model, but not a pleasing experience.”
Helpful Report
Posted 10 years ago
Edith
Verified Buyer
“I never get a good reception my internet uses 4g in like a week making me buy more for being the best supposidly ! There having a laugh.”
Helpful Report
Posted 10 years ago
Alan
Verified Buyer
“When buying the phone you have to put on £10 of credit. This didn't go on and every time I phoned Phones 4 You I was told that it could take 48 hours. However after 3 days it still hadn't be put on so a refund was made. this refund only got to my bank account today, 2 weeks and 2 days after I was promised it. Also, when I tried to log on to Orange the message kept coming up saying that the number wasn't recognised. I made 2 contacts to Phones 4 You who were no help at all. I sorted it myself in the end”
Helpful Report
Posted 10 years ago
Phones 4u is rated 3.1 based on 652 reviews
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