Phones 4u Reviews

Name: Phones 4u
Address: Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,, Staffordshire
Rating: 3.12

3.1 Rating 664 Reviews

44 %

of reviewers recommend Phones 4u

Company Reviews

Questions

Metrics

3.1

Based on 664 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 10th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to order Quick efficient delivery Great offer on my new Samsung galaxy s5”

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Posted 11 years ago

“Very quick delivery. Ordered at lunch time and received it the next morning.”

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(P4U Web) - Posted 11 years ago

“fast friendly and very helpful”

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Posted 11 years ago

“delivery was quick but on receiving the phone the sim card had no telephone number and there was no £10 top up in the box that i had to purchase with the telephone. i have therefore had to buy a new sim card and a £10 top up from the local shop”

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Posted 11 years ago

“Very efficient service. From ordering online, to delivery at home and the ease of shopping with you, I was very impressed. Will certainly use you again and rate you highly to friends and relatives. Once again many thanks Yours Stuart”

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(P4U Web) - Posted 11 years ago

“Service is crap”

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Posted 11 years ago

“pleased with placing an order with you for my daughters phone.”

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Posted 11 years ago

“good website.easy ordering.delivered as promised”

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Posted 11 years ago

“Excellent On-line service provided, better than shop assistance and I told the shop that On-line customer care are more welcoming and professional. Thank you”

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Posted 11 years ago

“Excellent support from on line advisor. Very prompt delivery. Very pleased with the new phone.”

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Posted 11 years ago

“Will not be using Phones4u again. Ridiculous customer service: 1. They didn't put my order through when they should have 2. Because they didn't put my order through, I had to spend a long time making sure I got the deal I was promised (I got there in the end) 3. My phone line was cut off before I even received the phone 4. Ridiculous customer services 5. Had to chase my Cashback = never shopping from Phones4u again... First time and the last!”

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Posted 11 years ago

“I found my experience with Phones 4 u to be unsatisfactory. There website specifically said that if you order before 6pm Monday to Friday you will receive it next day. In my view this meant that because I purchased my phone after said time that I should expect to get mine on the Saturday. I then received a message saying that I would not get my phone until the Monday. Now, if they aren't prepared to deliver on a weekend then that statement on their website should have said order Monday to Thursday for next day delivery. I could have gone to the shop myself to buy it and got a better service had I have known this would be the case. I then phoned them to see why and they said it had left there warehouse and I should bring it up with the courier. So I phoned the courier. They said they hadn't actually got it in there warehouse and had only picked it up at 5:30pm. As Phones 4 U had marked it as next day delivery instead of a Saturday delivery this was why I ended up having to wait. I have since been back to the website and have noticed they have now changed there delivery to Free next day (including Sundays). At no point were they prepared to do anything to help the situation or even to be able to cancel the sale was such a palaver so I just had to go with it. My other gripe is online accounts! Everyone wants you to have one when the chances of you using the company again is minimal. Upon checkout I was rather pleased to see that you had the option to checkout as a guest. However, they then open you one regardless and send you a password of their choosing. Arrrrgh! Another thing that confused me was that I had purchased a Pay as you go handset and I was receiving emails and paperwork with information about contracts and telling me to save my contacts etc. as when the new phone number was active my old one would stop working. This panicked me greatly, A) because I suddenly thought had I done something wrong and accidentally bought the wrong thing and B) this wasn't what I wanted to happen. During my phone call to them they said that as it was a Pay as you go this would not happen, which I can say (thankfully) hasn't. However, this is just yet again one of those things that causes you an unwanted worry. Maybe they should re think the emails/paperwork they send out and only send out what is relevant to the customer? or at the very least have both labelled 'If you have taken out a contract' or 'If you have bought a Pay as you go'.”

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Posted 11 years ago

“Excellant ,phone delivered the next day ,my son is so happy with the phone ,will use again .Lesley”

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Posted 11 years ago

“the service I received is good from phones4u although it was several months ago since I bought a product from phone4u it was beginning of may”

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Posted 11 years ago

“ORDERED A PHONE WHICH WAS DELIVERED QUICKLY BUT WAS FAULTY. PHONED THE TECHNICAL LINE (NOT A FREE NUMBER) WHO SPENT AGES TRYING TO HELP GET IT WORKING. IT APPEARED THE SPEAKER WAS BROKEN & WERE TOLD WE COULD TAKE IT TO ONE OF THE SHOPS WHO WOULD EXCHANGE IT. HAVING TRAILED INTO TOWN WERE TOLD BY THE SHOP THEY WOULDN'T SWAP IT AS IT WAS BOUGHT ONLINE (STILL SAME COMPANY?!) WE THEN HAD TO WAIT FOR A RETURN ENVELOPE TO BE SENT OUT SO WE COULD RETURN THE PHONE. MY PARTNER NOW HAS TO WAIT FOR A REPLACEMENT & HAS ALREADY WAISTED A WEEK OF THE FIRST MONTH & HAS NO PHONE IN THE MEANTIME!!”

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Posted 11 years ago

“phone is straighforward to work downfall is the low memory on phone you can only add a few apps before being told memory full. had to go buy a 32gb sd card to save music photos phone works well otherwise has a not too bad camera buttons can be a bit stiff to push at times. some features not very loud for a phone for a deaf person eg text message ringtone can be hard to hear at times”

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Posted 11 years ago

Hi Robert, Thank you for you online review regarding your new Doro phone. I am sorry that you found the internal memory too small. I am glad that you have now gained a 32gb card to increase this. Should you ever need to speak to someone regarding any settings on your handset, to see if there is anyway to increase the volume, then please feel free to visit any local Phones 4u Branch who shall be happy to help, face to face. Kind regards, Amy

Posted 11 years ago

“Very quick service used on last upgrade very pleased”

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Posted 11 years ago

“After receiving a cold call from yourselves regarding an upgrade. I opted to accept and and chose my phone and plan and was promised a galaxy tab 3 7 inch as was the promo at the time. After two weeks of hearing nothing I called the customer service department only to be told my order had never been placed. At this point I was offered the deal again however I could not have the galaxy tablet as the deal had ended. I was offered 100 pound cash back instead. Although I have now received my upgrade I have still not received the 100 pounds cash back I was promised. I feel now that after this experience I will not be using phones4u to upgrade again.”

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Posted 11 years ago

“Had phone about two and a half months,when camera stopped working sent for repair. took two weeks to get back from repair, then found case was broken. Now I have to wait another two weeks.”

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Posted 11 years ago

Hi Colin, I'm so sorry that this has happened. I understand that you phone is currently being assessed by our repair centre (Anovo). I would like to help, as I can appreciate that you have had to send your Motorola away again. I have located your account so please look for my email correspondence today. Kind regards, Amy

Posted 11 years ago

“Service was good.”

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Posted 11 years ago

Phones 4u is rated 3.1 based on 664 reviews