Phones 4u Reviews

Name: Phones 4u
Address: Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,, Staffordshire
Rating: 3.14

3.1 Rating 669 Reviews

45 %

of reviewers recommend Phones 4u

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3.1

Based on 669 reviews

Customer Service
Communication Channels	Live Chat

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Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 18th May 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a play as you go phone and £10 top up. I rang several days after as I had not received my top up. I was told that the £10 would be credited back to my bank account however a week later had to ring them again as the credit had not been received. I was at first told that I would receive it within 35 days and after saying that this was unacceptable I was told within 6 working days. We await with bated breath.”

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Posted 11 years ago

“First phone was faulty, no P4U fault but the process to replace is awful. Firstly we had to go through a tortuous software reset even though the issue was clearly hardware - dark shadows on the camera only! Then the replacement! As the customer I was supposed to wait for an envelope and then the internal review, 5-10 days. There is no way the store can help….internal account issues there. Then the replacement was the wrong colour - no care taken there. Again I was offered the same replacement process - this time a P4U fault. I could have been phone less for 2-3 weeks after them having my money!!!! In the end I returned the wrong colour replacement and bought again. Both times they forgot to add the free screen impact cover - website clearly not updated to match the offer. I spent hours on the phone to helpful people clearly stuck with dis-functional business processes. I am waiting to see if I actually get the money owed me without more hassle...”

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Posted 11 years ago

“I was impressed at the quick delivery (bought Saturday online and delivered Sunday morning) and staff have been helpful and friendly when I have phoned up. However I have had to contact Phones 4 U and EE a total of 10+ times within 2 days as Phones 4 U gave me a number that was technically invalid. 5 days after receiving my phone it is still not sorted. EE and Phones 4 U just blame each other.”

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Posted 11 years ago

Hello Natalie, Thank you for posting your review. I'm sorry to learn about your connection issues. I have looked into your account and can see that this is noted as resolved on 31 July. I shall be emailing you today regarding this as I wish to ensure that this is now all sorted. Kind regards, Amy

Posted 11 years ago

“The phone was ok but delivery was very poor. Delivery date given was Saturday 26th, actual delivery was Tuesday 29th. The phone was at the nearest depot on Friday 25th and not put out for delivery until Tuesday 26th. I can see that perhaps DPD did not deliver on saturday, but would have exepocted delivery On Monday, not Tuesday”

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Posted 11 years ago

“Quick delivery of my new sim-free phone, great cost and good service - loved the LiveChat ability.”

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Posted 11 years ago

“Really, a review. can't be bother to look at the complaint first”

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Posted 11 years ago

“I started to receive E-mails from Phones 4 U to say that I has started a new contract from a shop in Scotland and that direct debits would start being taken from my account. I called them and was told that they had the incorrect email address. I have continued to receive emails from them and now they are asking me to write a review....... THEY DO NOT LISTEN EVEN WHEN YOU HAVE NUMEROUS PHONE CALLS TO TELL THEM THAT THEY HAVE THE INCORRECT DETAILS FOR A NEW CUSTOMER......”

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Posted 11 years ago

“Had a problem with my new phone, managed to get through to someone in customer services without having to spend ages in a queue and the problem was resolved swiftly. Very good service.”

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Posted 11 years ago

“Well I got sold 4G which doesn't exist in my area and 3 months on having problems with my new provider yet my old one was fine but told this was a good deal never again and would never ever recommend phones 4u or vodafone a disgrace which has lead me to legal action”

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Posted 11 years ago

“I had issues with regards to incorrect addresses, email addresses, signing up for Direct Debit but had to pay bills manually and not being informed my SIM card would be switched off before my new one arrived. I followed the complaints process and recevied an apology - although, these mistakes should not have happended in the first place. Phones 4 U will not be considered the next time I upgrade.”

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Posted 11 years ago

“Good comments except for when I had a fault with my phone it wasn't sorted”

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Posted 11 years ago

Hi Daniel, Thank you for your review. I am sorry to hear that you have been experiencing a fault with your phone. I have checked your account and can see you had a problem with people hearing you on calls. You last spoke to our Technical Support Team on 17 July regarding this who asked you to monitor the issue. You do have a 24 month warranty which entitles you to a free of charge repair for any manufacturing faults. I would recommend booking this for an assessment at any local Phones 4u branch. Alternatively, you may speak to our repair centre (Anovo) on 08448 712269. Kind regards, Amy

Posted 11 years ago

“First time I renewed contract over the phone with phones 4u this lead to my details being passed to scammers who work internal or independently who repeatedly tried to gain access to my bank account however I approached phone 4 u queen gate Peterborough they were very help full and a credit to your organisation .lesson learnt I will now only deal face to face .”

Helpful Report

Posted 11 years ago

Hello Andrew, Thank you for posting your review. I can see that it was us who tried to contact you in May in order to confirm your details for you cashback. As you were unsure if this was legitimate, you visited our Peterborough branch, who kindly called and confirmed it was ourselves. Please accept our apologies for any concern this caused. Kind regards, Amy

Posted 11 years ago

“Received a phone, but had no contract set up on it. After 2 months I still have no contract which was agreed. was pushed from phones4u to contract suppliers and still no final out come. Meaning now I have a phone with no contract and my old contract has now ended and I am paying over the amount for calls and txts. No one took responsibility or ownership in order to settle the problem, even in store was unhelpful. (Harrogate)”

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Posted 11 years ago

“the phone was meant to be unlocked but it wasn't and i had to have it unlocked poor service even though i was assured that the phone was unlocked”

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Posted 11 years ago

“I was given False information when upgraded that resulted in P4U having to compensate for the error.”

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Posted 11 years ago

“its just sell sell sell, no helping the customer get the best deal”

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Posted 11 years ago

“The service in store was very go but the call centre service not as good I'm afraid. 3 times I had to call to get the £100 cashback”

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Posted 11 years ago

Hello Neil, Thank you for taking the time to post your review. I am incredibly sorry to see the level of contact you made in order to receive your cashback. I am glad to see that this was processed in June. Thank you once again and please accept our sincere apologies for any frustration caused. Kind regards, Amy

Posted 11 years ago

“I am not happy that the phone package should have been £16.99 per month but I discovered when the bill came that I had to pay VAT on top.”

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Posted 11 years ago

“Went to your shop in Dover 5times to get my phone set up , they did not want to know so gave up in the end. Your man on the phone told me they would. Never deal with you again ,in the end your deal was no better than car phone warehouse, I will stick with them next time. Sorry.”

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Posted 11 years ago

“Having bought on contract a Samsung GalaxyS4 I find it impossible to send MMS messages. Tech support/cuztomer support difficult to talk to over the phone. Shop assistance at Reading by shop staff helpful but could not answer problem. Vodaphone staff at Farnham excellent service but my phone cannot execute MMS even now after 22 hours. Is there small lrint somewhere that excludes the use of MMZ?”

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(P4U Web) - Posted 11 years ago

Phones 4u is rated 3.1 based on 669 reviews