Phones 4u Reviews

Name: Phones 4u
Address: Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,, Staffordshire
Rating: 3.12

3.1 Rating 664 Reviews

44 %

of reviewers recommend Phones 4u

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Metrics

3.1

Based on 664 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

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Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 10th September 2025

Anonymous

Anonymous // 01/01/2019

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“Can't help in upgrading”

Helpful Report

Posted 11 years ago

Hi Rakshith, Thanks for leaving some feedback, I'm sorry to hear you had a problem in upgrading. The reference number you have given relates to a new connection and not an upgrade. I'm sorry to hear you have had problems in upgrading. Please get in touch via our Live Chat facility if there is anything else we can do to help. Thanks, Hugh

Posted 11 years ago

“I brougjt a ezperia m2 2 weeks ago online. Got sent the wrong sim. I didmt no so i put it in the fone wheteupon it got stuck. An exchange was agreed. I was supposed to have been sent an envelope to return the fine and it still hasnt turned up. Would have been sorted if i could have exchange my fone in store rather than waiting for the non existant envelope.”

Helpful Report

(P4U Web) - Posted 11 years ago

“Im happy with everything other than the fact my phone isn't insured and I have been trying to insure it since I received the phone I would be great full if you could get in touch with me please”

Helpful Report

Posted 11 years ago

“I am extremely unhappy with the phone and the level of service I have received, I clearly stated what usage I required from a phone NONE of which I am getting. I agreed to pay more per month for my contract as not only was I sold on the fact that the Iphone 5c could perform all of the functions my Blackberry did but offer more services which I was interested in. The phone does not perform satisfactorily at all and I can barely use it, all that works is the text messaging but there seems to be delays on sending and receiving and often I have to retry the message. This is so disappointing as I use my phone a lot for organisation, work and personal. I understand my bill is due and is £38.00! I was also promised that if I agreed to a fixed amount of £34.99 per month that’s what it would remain at as there were caps on any other usage so it was not possible to pay more than agreed, something I was not happy about with Orange. I am obviously loathed to pay this as I do not feel I am receiving the service that I am paying for. I have logged a complaint with the specific complaints detailed but I have had no response to date. I would be grateful if you could look into this and get back to me via email as I cannot receive phonecalls. I have received a phone call from someone in response to this complaint (which I requested no phonecalls as it is difficult to receive them) and was basically told that I had the phone for over two months (which I have been waiting for a response for) and to go into a shop to get it looked at which is an unacceptable response.”

Helpful Report

Posted 11 years ago

“your advisor misguided me and bascially told a pack of lies so will not use you again”

Helpful Report

Posted 11 years ago

Hi Sarah, Thanks for getting in touch. I'm really sorry to hear that you feel you were misguided. I can assure you this is not an experience we want for any customer. If there is anything you would like to discuss please don't hesitate to get in touch via our Live Chat facility available on www.phones4u.co.uk. Thanks, Hugh

Posted 11 years ago

“Had no end of trouble when I upgraded this time round. Had a faulty handset and despite them saying they had sent a return envelope out 3 times it still didn't show so had to send it back myself. Also was told direct debits would stay same to find out that they weren't and I hadn't paid my bill on time!!”

Helpful Report

Posted 11 years ago

“The purchase of my upgrade was quick and easy. However my cash back was never put through so I had to call up and request that. Also the insurance I took out through phones4u was not set up as requested either so I will now be arranging phone insurance through a separate company”

Helpful Report

Posted 11 years ago

Hello Caroline, Thank you for posting your review. We are sorry that you had to chase up your cashback. I can see that you spoke to Carl in June who completed this transfer for you. Having checked your order, I can see that Phones 4u Care was added. I have requested that a call be made from our insurance company in order to discuss the matter further. Please allow 48 working hours in order to receive this. Kind regards, Amy

Posted 11 years ago

“The telesales person said my bandwidth was roaming but I've since found it isn't. Gutted & won't be recommending them!”

Helpful Report

Posted 11 years ago

“was not told i could not port my number from my t-mobile business account to my new EE account. when contacted about above problem was told to call t-mobile and sort out myself, which took 8 weeks. got good deal but with no customer service help and in fact shouldn't have been sold contract without prior notice of number port problems.”

Helpful Report

Posted 11 years ago

“I was promised things they would not deliver. And I complained after 2 weeks but no one bothered to reply. Very poor customer service”

Helpful Report

Posted 11 years ago

“I wasn't very happy with all the complications I had getting my new phone, I orderd it early as they rang and said I could upgrade early so I upgraded to a iPhone 5c there and then I was due the phone a week later as my upgrade date was 7 days away still,10 days later phones not there so I rang and got told they had no record of me calling,20 mins later after going over the first phone call I had she found a note on my contract, said sorry and it would be here next day. Another day went by and still no show of the phone,I then got a slip the day after saying they had tried to deliver but nobody was in even tho I specifically said deliver to my neighbour as they work at home and every day and I'm at work and they wouldn't allow me to get it posted there by this point it was turning into a joke so I decided to go to get the phone myself bearing in mind a round trip to the depot near me is 50 miles in teatime traffic on the m62 I then rang DPD and got told the driver would be back for 5:50 but if I got there for 6:15 he would have the parcel ready so I sets of after work got there for just after 6 and waited til half 6 before I went in and then got told the driver wasn't back and he was going to be another hour so I waited the hour finally got the phone, travelled home and opens the box to find the glass screen protector was smashed and since then when the screens pressed in certain places it creaks and crunches asif the screens moving or something so all in all wasn't best pleased with the service although apart from the forgetting to send the phone the first time it wasn't phones 4 u fault the delivery service wasn't acceptable but it added to the frustration Best advice I would say is Go into the phones4u shop if u want good service and to get the phone with no messing about or damages as DPD obviously didn't knock on my neighbours door because he was in all day. Other than that I'm happy with the phone”

Helpful Report

Posted 11 years ago

“Phones4 u has no customer service !! Tried to discuss my phone that I took out over the phone in cannock with Darren the store manager told me to call them up as it wasn't his problem what a poor company after send my phone back took one out at coda phone great service in there”

Helpful Report

Posted 11 years ago

“I didn't deal with phones 4 u as I bought the phone from the internet and have had no dealing with phones 4 u direct.”

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Posted 11 years ago

“Helpfull, quick and process orders quickly. Good at finding u the best deal at the time. Recommend highly. Well done”

Helpful Report

Posted 11 years ago

“got a phone through these went to apply for another one and was refused not happy at all”

Helpful Report

Posted 11 years ago

“My experience with phones 4u was not great wasn't sent the right colour phone that I should of had every time I spoke to anyone got told different things each time. As a new customer I was very disappointed so I sent the phone back I decided not to go through with the contract and ended it.”

Helpful Report

Posted 11 years ago

“Last May 25,2014,I was contacted by one of your sales rep "Andrew" in connection with my phone upgrade as I was due for one.I was very much interested with the new Samsung Galaxy S5 bcoz of its features and at the same time,I have always been a Samsung mobile fanatic. Andrew offered me an irresistible deal which include a Samsung Gaxaxy tab 2 and I have to pay an upfront fee of £59.99 for it.I agreed with the deal and just after a few days,my phone was delivered to me but not the Galaxy tab 2,though so I contacted phones4u through your chat service and I managed to chat with your rep "Gary" and i formed him of my queries.Gary in-turned after contacting your gifting dept. confirmed to me that I qas indeed entitled a Galaxy tab 2 but he added that it will only delivered 28 days after I received my tablet.After more than 28 days of waiting,I contacted phones4u again,asking them about tablet and what happened to the deal we agreed.I was informed again by one of your colleague "Andrew" again that my case will be listened to an investigation will be conducted.I waited and waited for their promises of an investigation and be listened to but nothing happened. It was only after I emailed your complaint dept and a certain ? Emma Newcastle contacted me and I told her of my predicament.I also informed her of what Andrew and Gary told me but its been like 4 weeks since my upgrade have started but up to that date,I am still waiting for the Galaxy tab.I also told her that I wouldnt waste my time chasing the tab if I hadnt been promised about itand at the same time,I also promised my daughter that tablet for her birthday. After a few days,my tablet came and I really would like take this oppurtunity to thank your employee ?Emma for listening to me and acted swiftly to my complaint. I have been a loyal customer of phones4u for more than 4 years now.I never had a bad record and always paid my my bills through direct debit and to be treated like this and experienced this kind of marketing issues is awful.Being a former sales rep myself,I always believe in the saying that "it will take you a month or two to find a client but only takes a second to lose one" Your personnel manning your chat service esp those people i mentioned should undergo an extensive and rigorous customer training or you will lose many loyal customers like me. Thank you”

Helpful Report

Posted 11 years ago

“Very unhappy with the overall service, I was promised 3 months free line rental when signing up to a new contract, this dud not happen until I phoned up to question why I had been billed. After phones 4u checked the recording of my call when signing up they did agree with me and refunded what I was owed. Perhaps the sales people need to make sure they pass on this information when new customers sign up. Also my Samsung s5 has had problems since I got it, the screen goes blank all the time and I need to push the screen in to get it back on. I spoke to phones 4u technical department who have insisted that I need to do a factory reset on the phone as part of their fault finding procedure. I am very reluctant to do this as I have a lot of information and photos on the phone. I'm not expert but I can't see see how a factory reset on phone will rectify an obvious hardware fault on the phone. I'm now going to have to wait to get myself a phone, back all my up then do a factory reset and probably send my phone back.”

Helpful Report

Posted 11 years ago

“I have not recieved my £50 Marks and Spencer's voucher? I placed my order from Phones4u website contract is with EE. This offer was one of the reasons I took the contract as I had been holding out to find an offer. Kind regards, Selina 07772522491”

Helpful Report

Posted 11 years ago

“Not good customer service Not steak to wording what says on phone”

Helpful Report

Posted 11 years ago

Hi Moshin, Thank you for getting in touch and leaving some feed back. I'm sorry to hear there was a delay with your exchange, I understand how frustrating this must have been . I believe this is now resolved and I hope the remainder of your contract runs smoothly. Thanks again Mohsin, Hugh

Posted 11 years ago

Phones 4u is rated 3.1 based on 664 reviews