Phones 4u Reviews

Name: Phones 4u
Address: Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,, Staffordshire
Rating: 3.09

3.1 Rating 652 Reviews

43 %

of reviewers recommend Phones 4u

Company Reviews

Questions

Metrics

3.1

Based on 652 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 28th May 2025

Ci Panshenki

Phones 4u 5 star review on 26th May 2025

OA Rondon

Phones 4u 5 star review on 19th January 2024

James Garvey

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Phones 4u 5 star review on 21st April 2023

Graves C Roman

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Phones 4u 5 star review on 12th April 2023

Ian F Jefferson

Phones 4u 1 star review on 12th January 2023

Anonymous

Phones 4u 5 star review on 21st December 2022

Seith A Brown

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“this phone promises everything i needed, specifically a quality music player. the jack connection was faulty from the moment i plugged my headphones in! i tried connecting it via audio lead through a speaker, to check my headphones weren't at fault. another epic fail! the sound played out of the phone instead of the speaker.”

Helpful Report

(P4U Web) - Posted 10 years ago

“you accepted me for a sim only and I still haven't receive it so there for I ant happy paying for something I ant got”

Helpful Report

Posted 10 years ago

Hi Glenn, Thanks for getting in touch and leaving some feedback. I'm sorry to hear there was a delay in getting your SIM to you. You will not be charged for a SIM that has not yet been connected though. Please feel free to use our Live Chat facility if you have a query or problem about your order though Glenn. Thanks again, Hugh

Posted 10 years ago

“Web site accurate, stock record correct, phone dispatched quickly. What more could I ask?”

Helpful Report

(P4U Web) - Posted 10 years ago

“you try and rip me off you done nothing for me”

Helpful Report

Posted 10 years ago

Hi Luke, Thanks for getting in touch and leaving some feedback. I can't find any notes regarding contact you've had with us since taking the SIM only deal. I hope your issue is resolved, but if not please don't hesitate to get in touch via our Live Chat facility available on www.phones4u.co.uk. Thanks, Hugh

Posted 10 years ago

“Although the transition from Orange to EE in May was initially good the person from phones for you assured me my direct debit and phone number would remain as normal. WELL.....after being billed for two mobile numbers (mine and one new number that I didn't ask for) and being told this new no. was now removed I'm still getting letters referring to it. I'm also getting REALLY ANGRY putting it politely that after telling EE that I hadn't had a bill in 6 weeks (I'm now 3.months down the line) they said that one would be sent only referring to my old and current number. Finally get a large bill and told no DD has been appointed to my account at all and that next month (August)it will activate after restarting one. In the meantime after calling about my account which I can't even access online because of my account being linked to the new number that shouldn't have been created ill have to fork out a small fortune and can't make a complaint because they don't have a complaints dept!!!!! So no between phones4u and EE iwon't recommend either AGAIN. EE are the worst mess I've ever dealt with and phones for you customer service advisors dealing with new phone contracts should be more competent”

Helpful Report

Posted 10 years ago

Hi Kelly, Thanks for getting in touch and leaving some feedback. I have located your account and cannot see any notes on our system. I hope you have managed to resolve the issue with EE. Please don't hesitate to get in touch via our Live Chat facility available on www.phones4u.co.uk. Thanks again Kelly, Hugh

Posted 10 years ago

“Very pleased with the customer services and the product.”

Helpful Report

Posted 10 years ago

“this is the second time i bought from phone 4 u and the second time i dont get the gift phone 4 u offer me. i think this is the last time i buy some thing in your company.”

Helpful Report

Posted 10 years ago

Hi Marie, Thanks for getting in touch and leaving some feedback. I'm sorry to hear you have not received your free gift. I can see that the gift has been delivered and signed for on the 8 May at 10:15. If you have not received the gift please contact us on 0844 871 2253. Thanks, Hugh

Posted 10 years ago

“Still have not recieved my cash back”

Helpful Report

Posted 10 years ago

Hi Alison, Thank you for getting in touch and leaving a review. I'm sorry to hear the delay with your cash back. I can see this has now been raised on our system. Please get in touch via our Live Chat facility if you have any other queries. Thanks again Alison, Hugh

Posted 10 years ago

“Can't help in upgrading”

Helpful Report

Posted 10 years ago

Hi Rakshith, Thanks for leaving some feedback, I'm sorry to hear you had a problem in upgrading. The reference number you have given relates to a new connection and not an upgrade. I'm sorry to hear you have had problems in upgrading. Please get in touch via our Live Chat facility if there is anything else we can do to help. Thanks, Hugh

Posted 10 years ago

“I brougjt a ezperia m2 2 weeks ago online. Got sent the wrong sim. I didmt no so i put it in the fone wheteupon it got stuck. An exchange was agreed. I was supposed to have been sent an envelope to return the fine and it still hasnt turned up. Would have been sorted if i could have exchange my fone in store rather than waiting for the non existant envelope.”

Helpful Report

(P4U Web) - Posted 10 years ago

“Im happy with everything other than the fact my phone isn't insured and I have been trying to insure it since I received the phone I would be great full if you could get in touch with me please”

Helpful Report

Posted 10 years ago

“I am extremely unhappy with the phone and the level of service I have received, I clearly stated what usage I required from a phone NONE of which I am getting. I agreed to pay more per month for my contract as not only was I sold on the fact that the Iphone 5c could perform all of the functions my Blackberry did but offer more services which I was interested in. The phone does not perform satisfactorily at all and I can barely use it, all that works is the text messaging but there seems to be delays on sending and receiving and often I have to retry the message. This is so disappointing as I use my phone a lot for organisation, work and personal. I understand my bill is due and is £38.00! I was also promised that if I agreed to a fixed amount of £34.99 per month that’s what it would remain at as there were caps on any other usage so it was not possible to pay more than agreed, something I was not happy about with Orange. I am obviously loathed to pay this as I do not feel I am receiving the service that I am paying for. I have logged a complaint with the specific complaints detailed but I have had no response to date. I would be grateful if you could look into this and get back to me via email as I cannot receive phonecalls. I have received a phone call from someone in response to this complaint (which I requested no phonecalls as it is difficult to receive them) and was basically told that I had the phone for over two months (which I have been waiting for a response for) and to go into a shop to get it looked at which is an unacceptable response.”

Helpful Report

Posted 10 years ago

“your advisor misguided me and bascially told a pack of lies so will not use you again”

Helpful Report

Posted 10 years ago

Hi Sarah, Thanks for getting in touch. I'm really sorry to hear that you feel you were misguided. I can assure you this is not an experience we want for any customer. If there is anything you would like to discuss please don't hesitate to get in touch via our Live Chat facility available on www.phones4u.co.uk. Thanks, Hugh

Posted 10 years ago

“Had no end of trouble when I upgraded this time round. Had a faulty handset and despite them saying they had sent a return envelope out 3 times it still didn't show so had to send it back myself. Also was told direct debits would stay same to find out that they weren't and I hadn't paid my bill on time!!”

Helpful Report

Posted 10 years ago

“The purchase of my upgrade was quick and easy. However my cash back was never put through so I had to call up and request that. Also the insurance I took out through phones4u was not set up as requested either so I will now be arranging phone insurance through a separate company”

Helpful Report

Posted 10 years ago

Hello Caroline, Thank you for posting your review. We are sorry that you had to chase up your cashback. I can see that you spoke to Carl in June who completed this transfer for you. Having checked your order, I can see that Phones 4u Care was added. I have requested that a call be made from our insurance company in order to discuss the matter further. Please allow 48 working hours in order to receive this. Kind regards, Amy

Posted 10 years ago

“The telesales person said my bandwidth was roaming but I've since found it isn't. Gutted & won't be recommending them!”

Helpful Report

Posted 10 years ago

“was not told i could not port my number from my t-mobile business account to my new EE account. when contacted about above problem was told to call t-mobile and sort out myself, which took 8 weeks. got good deal but with no customer service help and in fact shouldn't have been sold contract without prior notice of number port problems.”

Helpful Report

Posted 10 years ago

“I was promised things they would not deliver. And I complained after 2 weeks but no one bothered to reply. Very poor customer service”

Helpful Report

Posted 10 years ago

“I wasn't very happy with all the complications I had getting my new phone, I orderd it early as they rang and said I could upgrade early so I upgraded to a iPhone 5c there and then I was due the phone a week later as my upgrade date was 7 days away still,10 days later phones not there so I rang and got told they had no record of me calling,20 mins later after going over the first phone call I had she found a note on my contract, said sorry and it would be here next day. Another day went by and still no show of the phone,I then got a slip the day after saying they had tried to deliver but nobody was in even tho I specifically said deliver to my neighbour as they work at home and every day and I'm at work and they wouldn't allow me to get it posted there by this point it was turning into a joke so I decided to go to get the phone myself bearing in mind a round trip to the depot near me is 50 miles in teatime traffic on the m62 I then rang DPD and got told the driver would be back for 5:50 but if I got there for 6:15 he would have the parcel ready so I sets of after work got there for just after 6 and waited til half 6 before I went in and then got told the driver wasn't back and he was going to be another hour so I waited the hour finally got the phone, travelled home and opens the box to find the glass screen protector was smashed and since then when the screens pressed in certain places it creaks and crunches asif the screens moving or something so all in all wasn't best pleased with the service although apart from the forgetting to send the phone the first time it wasn't phones 4 u fault the delivery service wasn't acceptable but it added to the frustration Best advice I would say is Go into the phones4u shop if u want good service and to get the phone with no messing about or damages as DPD obviously didn't knock on my neighbours door because he was in all day. Other than that I'm happy with the phone”

Helpful Report

Posted 10 years ago

“Phones4 u has no customer service !! Tried to discuss my phone that I took out over the phone in cannock with Darren the store manager told me to call them up as it wasn't his problem what a poor company after send my phone back took one out at coda phone great service in there”

Helpful Report

Posted 10 years ago

Phones 4u is rated 3.1 based on 652 reviews