Phones 4u Reviews

Name: Phones 4u
Address: Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,, Staffordshire
Rating: 3.12

3.1 Rating 662 Reviews

44 %

of reviewers recommend Phones 4u

Company Reviews

Questions

Metrics

3.1

Based on 662 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 10th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wasn't happy at all with the service I received I waited over two months for money they promised me and still I had to ring to enquire what was going on. I then had to wait a further 2 weeks for it to arrive in my bank. So I don't think I will be using there services again.”

Helpful Report

Posted 11 years ago

“I was very happy with the person i spoke to and the help the gave me. But while trying to make my mind up to what phone i would like i chose this one because i was told with having a toddler the screen was shatter resistant. Clearly this information was incorrect as my daughter just dropped my phone in the kitchen which will now cost me to fix. The main reason i took this phone was because of the information i was given on it, which is incorrect.”

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Posted 11 years ago

Hi Allyson, Thanks for getting in touch and leaving some feedback.. I'm sorry to hear your phone screen has been damaged. The Nokia Lumia 625 does have Gorilla Glass 2, which means it has been strengthened. However, I'm afraid it can still be damaged. This would not amount to mis-advice from the sales agent. I hope everything else is running smoothly and apologies over the experience you have had to date. Thanks again, Hugh

Posted 11 years ago

“I was hard sold my new samsung s5 told 37.99 a month and 100 pounds cash back. Took 4 months and waiting on the call being listened to by phones for u. Not happy at all with service would not deal with them again.”

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Posted 11 years ago

“Phones4u basically sold me a phone package that did not exist, when I rang to complain, they listened to the call that the salesman had made and it was clear he was in the wrong. Phones4u have given me compensation, but I have to say the girls attitude on the phone was terrible. I won't ever deal with them again”

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Posted 11 years ago

“Disappointed that the promise of free trainers never arrived. Now wondering if it's just a gimic to make people sign up.”

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(P4U Web) - Posted 11 years ago

“It is using to much battery and is very difficult to use a Samsung is far better.”

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Posted 11 years ago

“Faultless. I ordered my iPhone pretty late in the day and it arrived the next day. No complaints at all. :-)”

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Posted 11 years ago

“I pre ordered the new S5 so I'd have one when it was released. Despite doing that 2 months in advance, despite calling the day before release to check all was ok, on the day of release my pre order ceased to exist. Nobody could find it, I wasn't on their system, nobody knew who id previously spoken to, it was just a huge mess. It took me a month to sort it out, then when they acknowledged it, there was another delay in it being dispatched. I was supposed to get a Samsung tablet and Google play voucher as a pre order bonus and goodwill gesture, yet it took 2 months for the tablet to arrive and i had to chase to get that. It's now been over 3 months since I received the phone and still no sign of the Google play voucher. This is extremely poor service from a company as large as this. Although I did question whether this was being run out of someone's garage at one point when (according to customer services) 'the man' (singular) who deals with posting items out wasn't in to dispatch my phone and he would be back in after the weekend. Not impressed one bit. My advice to anyone else is not to believe what you are told, because you will keep getting fobbed off, and to keep chasing constantly because it is the only way you get anywhere. Had I not already pre ordered and invested a lot of time in this already, not to mention working on the principal that a company as large as this should be able to fulfill promises and assurances it makes to customers, I would most definitely have gone elsewhere.”

Helpful Report

Posted 11 years ago

Hi John, Thanks for taking the time to get in touch and leave a review. Apologies over the experience you've had to date. I can see there was some confusion over the eligibility of your upgrade also. It's not an experience we want for any of our customers. I can see you have since received your tablet and vouchers, I hope all is now well with your contract. If you have any questions or queries about your Phones 4u account please feel free to contact us via our Live Chat facility available on support.phones4u.co.uk. Thanks again John, Hugh

Posted 11 years ago

“The iphone arrived quickly but with no instructions or even how to open the box, get it going so i had to drive my wheelchair to the nearest Phone4U shop with it, and guess what the Phone4U shop only wants to sell phones, not get its own phones working one I'd just received from Phones4U. they sent me over to Vodaphone a shop across the road. Vodaphone couldnt port my vodaphone number old phone to new. but they did get the phone working and then told me to go to Carphonewarehouse as they were very good at technical and they will help you! Although I love the apps on the I phone, out and about it can't connect, the MAP facility directions when driving cant connect to internet yet it has a 3G vodaphone good signal, that was across the south east of england. sometimes it works. But I make calls stillby my old phone and use the phones 4 u iphone at home to search web and Facebook use apps very home wifi and partly as I have to keep it on charge, its always too low to do what I want otherwise. It has a goodcamera on it, and i like the screen dont have pain pressing buttons now,”

Helpful Report

Posted 11 years ago

“Very poor service. Bought a contract phone and direct debit details were not passed on to phone service provider, so I incurred a charge. Phones4u would not take blame and I received very poor and rude service from online staff when trying to resolve my problem. Instore staff were great help in sending me in the right direction and eventually got the fee paid for by phones4u. Will think twice about purchasing with phones4u in the future, especially online!”

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Posted 11 years ago

“this phone promises everything i needed, specifically a quality music player. the jack connection was faulty from the moment i plugged my headphones in! i tried connecting it via audio lead through a speaker, to check my headphones weren't at fault. another epic fail! the sound played out of the phone instead of the speaker.”

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(P4U Web) - Posted 11 years ago

“you accepted me for a sim only and I still haven't receive it so there for I ant happy paying for something I ant got”

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Posted 11 years ago

Hi Glenn, Thanks for getting in touch and leaving some feedback. I'm sorry to hear there was a delay in getting your SIM to you. You will not be charged for a SIM that has not yet been connected though. Please feel free to use our Live Chat facility if you have a query or problem about your order though Glenn. Thanks again, Hugh

Posted 11 years ago

“Web site accurate, stock record correct, phone dispatched quickly. What more could I ask?”

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(P4U Web) - Posted 11 years ago

“you try and rip me off you done nothing for me”

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Posted 11 years ago

Hi Luke, Thanks for getting in touch and leaving some feedback. I can't find any notes regarding contact you've had with us since taking the SIM only deal. I hope your issue is resolved, but if not please don't hesitate to get in touch via our Live Chat facility available on www.phones4u.co.uk. Thanks, Hugh

Posted 11 years ago

“Although the transition from Orange to EE in May was initially good the person from phones for you assured me my direct debit and phone number would remain as normal. WELL.....after being billed for two mobile numbers (mine and one new number that I didn't ask for) and being told this new no. was now removed I'm still getting letters referring to it. I'm also getting REALLY ANGRY putting it politely that after telling EE that I hadn't had a bill in 6 weeks (I'm now 3.months down the line) they said that one would be sent only referring to my old and current number. Finally get a large bill and told no DD has been appointed to my account at all and that next month (August)it will activate after restarting one. In the meantime after calling about my account which I can't even access online because of my account being linked to the new number that shouldn't have been created ill have to fork out a small fortune and can't make a complaint because they don't have a complaints dept!!!!! So no between phones4u and EE iwon't recommend either AGAIN. EE are the worst mess I've ever dealt with and phones for you customer service advisors dealing with new phone contracts should be more competent”

Helpful Report

Posted 11 years ago

Hi Kelly, Thanks for getting in touch and leaving some feedback. I have located your account and cannot see any notes on our system. I hope you have managed to resolve the issue with EE. Please don't hesitate to get in touch via our Live Chat facility available on www.phones4u.co.uk. Thanks again Kelly, Hugh

Posted 11 years ago

“Very pleased with the customer services and the product.”

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Posted 11 years ago

“this is the second time i bought from phone 4 u and the second time i dont get the gift phone 4 u offer me. i think this is the last time i buy some thing in your company.”

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Posted 11 years ago

Hi Marie, Thanks for getting in touch and leaving some feedback. I'm sorry to hear you have not received your free gift. I can see that the gift has been delivered and signed for on the 8 May at 10:15. If you have not received the gift please contact us on 0844 871 2253. Thanks, Hugh

Posted 11 years ago

“Still have not recieved my cash back”

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Posted 11 years ago

Hi Alison, Thank you for getting in touch and leaving a review. I'm sorry to hear the delay with your cash back. I can see this has now been raised on our system. Please get in touch via our Live Chat facility if you have any other queries. Thanks again Alison, Hugh

Posted 11 years ago

“Can't help in upgrading”

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Posted 11 years ago

Hi Rakshith, Thanks for leaving some feedback, I'm sorry to hear you had a problem in upgrading. The reference number you have given relates to a new connection and not an upgrade. I'm sorry to hear you have had problems in upgrading. Please get in touch via our Live Chat facility if there is anything else we can do to help. Thanks, Hugh

Posted 11 years ago

“I brougjt a ezperia m2 2 weeks ago online. Got sent the wrong sim. I didmt no so i put it in the fone wheteupon it got stuck. An exchange was agreed. I was supposed to have been sent an envelope to return the fine and it still hasnt turned up. Would have been sorted if i could have exchange my fone in store rather than waiting for the non existant envelope.”

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(P4U Web) - Posted 11 years ago

Phones 4u is rated 3.1 based on 662 reviews