Phones 4u Reviews

Name: Phones 4u
Address: Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,, Staffordshire
Rating: 3.12

3.1 Rating 664 Reviews

44 %

of reviewers recommend Phones 4u

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Metrics

3.1

Based on 664 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

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Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 10th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Signal is rubbish every where”

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Posted 11 years ago

Hi Charlotte, Thanks for leaving us some feedback. I'm sorry to hear you're not happy with your signal. I have checked the coverage checker in your area and can see your signal should be excellent. It may be worth contacting your network provider EE to run checks on your line. If you have any queries please do not hesitate to get in contact via our Live Chat facility on www.phones4u.co.uk. Thanks again, Hugh

Posted 11 years ago

“I upgraded my phone contract with Phones4U over the phone, the same way I had the last time I upgraded my handset. The initial experience was good and my phone arrived by courier within a few days. It's unfortunate that Phones4U use DPD who would only give a few hours notice of the delivery slot, and you are unable to change that slot to suit you, other than change the date, its not possible to select a time slot unless you pay extra. The handset worked OK for a few days but quickly developed a fault, being unable to read the sim card. Looking online, it seemed this was a common(ish) fault with the new HTC One M8, but Phones4U tech support, or customer services had never heard of it. I wanted to exchange the handset but Phones4U wouldn't do that until a new SIM had been tried. Phones4U wouldn't forward me a new SIM card, so they told me I had to go to my nearest EE store and get a new SIM from them, as my SIM may be faulty. EE refused to give me a new SIM unless I purchased one (£10) which I had to do to satisfy Phones4U tech support & customer services curiosity. The new SIM worked for a few hours then the phone was again unable to read or recognise the SIM card. Back to Phones4U customer services, they put me back to tech support who wanted me to reset the phone again. This still didn't work so they gave me a code to get the handset replaced. This is where it gets even more ridiculous. I passed the code to customer services who said it was OK to exchange the handset. However, because the phone was ordered from Phones4U over the phone, I was not allowed to exchange the handset in a store. According to them, even though it's the same company, they are different. Also, you can't just send the phone back to them, you have to wait for Phones4U to send you a bag first. Why? I have no idea either. After 5 working days, there was still no sign of this magic bag which would enable me to send my useless phone back to them. After another lengthy phonecall to Phones4U customer services, wondering where the hell this bag was, they were scratching their heads too. According to them, they had sent it out 3-5 working days ago so I should have it by now... Anyway, they agree to send out another mythical bag to me, which they say will take between another 3-5 working days and they are ever so sorry... 3-5 working days later, still no magic bag, still no working phone, but a very grumpy customer has to phone Phones4U customer services to find out where this sodding bag is. Lo and behold, the lady says I can send it in the post as normal and gives me an address. Why couldn't they have done that in the first place and saved me 6-10 working days of ball-ache and frustration?? After another 5-7 working days of waiting, they received my old useless non-functioning handset and sent me out a new shiny one which actually worked! Yay!! Do a happy dance!! During my 11-17 working days of waiting around, pining for my poorly handset Phones4U did promise to reimburse me my £10 for the replacement SIM card I had to (needlessly) buy from EE, £10 to cover the postage and packing when I returned my faulty handset to them (minus magic bags!) and a further £20 to cover the loss of contract for 11-17 working days when my mobile was unable to read the SIM and thus engage in mobile phone type activity, you know, like make phone calls and stuff! Some of the reimbursements they came through with, the others must be sat somewhere with the magic postage bags, wondering where they are, lost, scared and worried that they will never be seen or heard from ever again. So, the moral of this story? If you want to use Phones4U to upgrade or take out a new phone contract, go for it, but my advice to you is to do it face to face in your local store. Don't do it over the phone or via the web, because on those occasions when there is a fault or a problem, you will be in for a real bundle of ball-ache. Please, think of those magic post bags, don't let anymore of them suffer that same, awful fate!”

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Posted 11 years ago

“not happy with the service got sold a Sim only they said I couldn't go over my data and I did paid my bill and the very next day cut me off would not revomend life to nobody”

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Posted 11 years ago

“Great phone (iPhone 5S) and set up, but not happy I have to have my phone repaired, rather than replaced due to battery faulty, and only 2 months old. Why don't they replace and save me also having to wait up to two weeks for the privilege of a repair! That's what I would get in a shop.”

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Posted 11 years ago

“Applied for an upgrade, disappointed, my partner got an upgrade to Samsung S5 unlimited texts and calls & 4GB of data and £200 cashback on her upgrade, from you, for £42.99. I wanted a Sony Z2 with the same deal but you'd only give £70 cashback? I have used P4U for my past 2 upgrades and have been very satisfied/pleased with the service, but this time i'm very disappointed with the service as there are other deals on-line at U-Switch(mobilephonesdirect/upgrade) which match the above. Feel let down a bit, as i don't understand what the difference is between the S5 and Z2? Kindest Regards Jarrad Edwards - 07875536807”

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Posted 11 years ago

“Cashback promise never came through until I had to chase it myself 3 times then it still took over 3 weeks longer than the stated payment date. Without chasing it up it wouldn't have been paid. Other than that the phone came quickly and got a great upgrade deal”

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Posted 11 years ago

“I was sold an i phone 4 contract on vodaphone. Even with knowledge I would get 0 signal in my area. I was then told I had a faulty handset.I reported this within the 14 days. You then did everything in your power to wriggle out of your own turns and conditions. What do you know,another victory for phones for you against ,the consumer. Great work guys!”

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Posted 11 years ago

“Did not receive the phone that I wanted. When I phoned back, I was told that they didn't do it so all they could do would be to increase the cash back...... The full amount agreed was never received! Lesson learned, never again!!!”

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Posted 11 years ago

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Posted 11 years ago

“Don't like the way I get spoken to on the phone to phone 4 u market thing”

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Posted 11 years ago

“staff at my local branch are polite competent and professional tho I did not enjoy handing £100 insurance preimium when I was already paying insurance I have no problem with fones 4 u they r ok”

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Posted 11 years ago

Hello Marie, Thank you for your feedback. It's lovely to hear your kind comments about our store. However, I'm sorry that you were unhappy with the excess amount for your insurance. I can see that you reference number, 1002431708, relates to an order you placed online in June. I would be grateful if you could email me at socialsupport@phones4u.co.uk with the details of your experience in store. I shall then be in touch within 48 working hours. Kind regards, Amy

Posted 11 years ago

“Excellent customer service from the minute you start your purchase and after”

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(P4U Web) - Posted 11 years ago

“Bought a new iphone 5s and both the volume buttons are sticky, so i cant single click the volume up or down, its all or nothing. Poor considering it was a brand new phone”

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Posted 11 years ago

“I will never deal with this company again”

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Posted 11 years ago

“Excellent service, friendly and fast”

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Posted 11 years ago

“Wrong information given about the phone. Not given the trade in value agreed with salesman”

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Posted 11 years ago

“When I took out my plan in May it had a £50.00 cash back offer ,after many phone calls I am still waiting for the Money?? It will be the last time I upgrade by phone. Have upgraded many times in store and no problems .”

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Posted 11 years ago

“Was sold a contract with a defective phone, went instore and was told its a 4g phone on a 3g plan and will have several internet issues! I have problems with calls dropping out, people often complain they cant hear me and put the phone down, if i put on loudspeaker it cuts out and they cant hear me ! Even switching ears causes interruption. I like the phone for most of its features but i don't feel its fit for purpose i will be returning to the store to discuss my options soon”

Helpful Report

Posted 11 years ago

“Was told Phone would be next day but twice it was sent to wrong town. it was very stressful just to get phone. When phone was here notice small crack in glass”

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Posted 11 years ago

“Great deal back in May on new phone contract but still no cash back or Samsung watch received ??”

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Posted 11 years ago

Hi Richard, Thank you for taking the time to post your review. I am sorry to learn that you had not received your cashback or your Gear watch. I am glad to see that this has since been resolved and your money and watch has been sent to you. Thank you, again, for notifying us of this so it could be fed back. Kind regards, Amy

Posted 11 years ago

Phones 4u is rated 3.1 based on 664 reviews