Phones 4u Reviews

Name: Phones 4u
Address: Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,, Staffordshire
Rating: 3.09

3.1 Rating 652 Reviews

43 %

of reviewers recommend Phones 4u

Company Reviews

Questions

Metrics

3.1

Based on 652 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 28th May 2025

Ci Panshenki

Phones 4u 5 star review on 26th May 2025

OA Rondon

Phones 4u 5 star review on 19th January 2024

James Garvey

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Phones 4u 5 star review on 21st April 2023

Graves C Roman

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Phones 4u 5 star review on 12th April 2023

Ian F Jefferson

Phones 4u 1 star review on 12th January 2023

Anonymous

Phones 4u 5 star review on 21st December 2022

Seith A Brown

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a new iphone 5s and both the volume buttons are sticky, so i cant single click the volume up or down, its all or nothing. Poor considering it was a brand new phone”

Helpful Report

Posted 10 years ago

“I will never deal with this company again”

Helpful Report

Posted 10 years ago

“Excellent service, friendly and fast”

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Posted 10 years ago

“Wrong information given about the phone. Not given the trade in value agreed with salesman”

Helpful Report

Posted 10 years ago

“When I took out my plan in May it had a £50.00 cash back offer ,after many phone calls I am still waiting for the Money?? It will be the last time I upgrade by phone. Have upgraded many times in store and no problems .”

Helpful Report

Posted 10 years ago

“Was sold a contract with a defective phone, went instore and was told its a 4g phone on a 3g plan and will have several internet issues! I have problems with calls dropping out, people often complain they cant hear me and put the phone down, if i put on loudspeaker it cuts out and they cant hear me ! Even switching ears causes interruption. I like the phone for most of its features but i don't feel its fit for purpose i will be returning to the store to discuss my options soon”

Helpful Report

Posted 10 years ago

“Was told Phone would be next day but twice it was sent to wrong town. it was very stressful just to get phone. When phone was here notice small crack in glass”

Helpful Report

Posted 10 years ago

“Great deal back in May on new phone contract but still no cash back or Samsung watch received ??”

Helpful Report

Posted 10 years ago

Hi Richard, Thank you for taking the time to post your review. I am sorry to learn that you had not received your cashback or your Gear watch. I am glad to see that this has since been resolved and your money and watch has been sent to you. Thank you, again, for notifying us of this so it could be fed back. Kind regards, Amy

Posted 10 years ago

“It was agreed and the reason that I used phones4u was that I would received a Gear watch as a free gift. After 2 month no watch.”

Helpful Report

Posted 10 years ago

“We were informed of getting cash back in May when we ordered the phone we are still waiting after chasing it up!”

Helpful Report

Posted 10 years ago

Hi Ruth, Thank you for leaving us your feedback. I am sorry that your cashback was not added to your order. I can see that an investigation was conducted to look into this for you. Since then you have spoken to Paul, in our Customer Services Team, who raised the cashback for you. I have taken some time to double check our Financial records and can see this payment completed on 15 July. Please accept how sorry we are for the time taken for you to receive this. I am glad to see that this has since been resolved. Kind regards, Amy

Posted 10 years ago

“No i am not at all happy with Phones 4u - having up graded my phone - thinking everything will just carry on - ie payments i am now faced with a bill because it was not set up by the phone 4 u rep - even the insurance for the phone wasnt set up either - and trying to get through to customer service centre took 45mins so thats also going to cost me money ----------- my daughter would like a phone now cos she is going to High School but i certainly will not be going to phones 4u - its a joke and i am just going round in circles cos NOBODY will accept responsiblity as whos at fault phones for you are blaming EE and ee ARE BLAMING PHONES 4 u - AND I AM NOW STUCK WITH A BILL FOR OVER £164 which is for ONE MONTH?”

Helpful Report

Posted 10 years ago

“Excellent service would defo recommend”

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Posted 10 years ago

“Wouldn't recommend Phones4u due to the fact that some of the customer service was appalling.....even after I was given cash as a gesture of goodwill. Also there seems to be no customer backup if you upgrade online by going in store if you have a problem.”

Helpful Report

Posted 10 years ago

Hi Joanne, Thanks for getting in touch and leaving some feedback. I'm sorry to hear of your experience. I can see there was a problem regarding the colour of the handset received and not being able to exchange in store. I'm afraid due to our tills operating on a different system they do not currently have the facility to process exchanges for Web / Telesales customers. I hope you were not inconvenienced too much and thank you again for giving your feedback. Many thanks, Hugh

Posted 10 years ago

“easy , helpful and quick delivery thank you”

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Posted 10 years ago

“Excellent efficient service, would definitely recommend!”

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