Phones 4u Reviews

Name: Phones 4u
Address: Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,, Staffordshire
Rating: 3.12

3.1 Rating 662 Reviews

44 %

of reviewers recommend Phones 4u

Company Reviews

Questions

Metrics

3.1

Based on 662 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 10th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service. ordered phone on a Saturday and delivered the following Monday. Able to track delivery and arrived at time given.”

Helpful Report

(P4U Web) - Posted 11 years ago

“Needed a dual sim phone in a hurry - after breakdown of previous single sim phone - researched and found the Kazam android phone at neARLY 50% less than other supplier - delivered next day at no extra cost. Phone does what it says on the package.. Good battery life - Good service”

Helpful Report

(P4U Web) - Posted 11 years ago

“how did you even get my email address? i dont remember giving it to you - however, while i'm here, every time i go in and ask for a topup on my pay monthly o2 sim, i get a barrage of questions about wanting to upgrade - if i wanted to upgrade i would ask - the implication here is that you i dont know what i'm in the shop for - i do - its very simple - pelase stop assuming that the person pn the street doesnt know what they want - just do as ive asked you to do without trtying to upsell - its really patronising. in the past when ive told people to stop doing it theyve replied that they're just trying to be helpful - well its not helpful at all - if im interested in your fantastic range of offers i'll ask, but im not so thats why i dont - anyway, how did you even get my email?”

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Posted 11 years ago

“I ordered the S4, im absolutely delighted with my choice!!..the phone is fab!! The Customer Service was excellent!! vERY VERY FAST SERVICE!”

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(P4U Web) - Posted 11 years ago

“Great price, free fast delivery that I could track and knew exactly what time it was coming. I am really pleased I bought my phone fromPhones 4u and happy to recommend”

Helpful Report

(P4U Web) - Posted 11 years ago

“Ordered a moto g from phones4u because Amazon had no stock. Amazon are also £10 cheaper. Phone was packaged with no physical end address, so luckily someone else within my company had something delivered with DPD that day and I managed to catch the delivery guy on the way out and ask the where abouts of my phone. It only had my name and a street name no actual location so who knows where it would of ended up. Also since registering with phones 4u I had a huge influx of junk mail being sent to my email.”

Helpful Report

(P4U Web) - Posted 11 years ago

“My disgust for phones4u is un-printable”

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Posted 11 years ago

“Excellent service”

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Posted 11 years ago

“Purchased a Sim-Free phone online Best price compared to other retail providers (excluding private/e-bay). Very easy to order and pay. Good communication. Very fast delivery Smooth, efficient, trouble-free transaction Would certainly check them out first if in the market again.”

Helpful Report

(P4U Web) - Posted 11 years ago

“It's great”

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Posted 11 years ago

“i am totally upset to buy a mobile with you”

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(P4U Web) - Posted 11 years ago

“Using Phones4U was fine, but the delivery company you use, DPD, are hopeless - they almost delivered my phone to the wrong house!”

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(P4U Web) - Posted 11 years ago

“Not very happy with service provided 1,New i phone arrived sim card not working 2, 4or 5 phone call to get sim card to work ,no joy 3, Told that they would send a new sim card in the post ,should be with you the next day. 4,Didnt arrive ,4 days later sim arrived 5,Only good thing was they offered me 1 month half price for first month”

Helpful Report

(P4U Web) - Posted 11 years ago

“I received excellent service and would Deffo recommend to friends and family. My daughter has just got one of these phones when she heard my comments.”

Helpful Report

(P4U Web) - Posted 11 years ago

“First phone went faulty are couple weeks,new phone sent very fast,good service,thanks”

Helpful Report

Posted 11 years ago

“Well, I explained that I went into dispute with T-Mobile and that although I signed a monthly contract with them - each month the bill was always more than expected. I was aware that calls to International numbers would not be allowed due to the monthly agreed figure on the contract. Although I did complain about this to T-Mobile, they refused to compromise by making any calls to 0845 and other revenue numbers barred. I refused to pay the last month of my contract with them and had many phone calls to them before arriving at this decision. They let it go but said that they would put the matter onto my credit reference file, which in itself is illegal as we were in dispute and I had also told them to take me to court in order that I would win. So, your team tried and tried to get me a nice little contract which would upgrade me to an iPhone on a monthly contract. I have been with Vodafone ever since and they have been great. Anyway, in the end the girl would have tried other routes, but by this time the whole thing was getting silly and not doing my credit rating any good by keep applying. The main reason I contacted you in the first place was because of an advertisement that appeared on my email page. Another phone company also rang me earlier in the year offering me a mobile phone for a monthly contract - this went on and on too. Tedious. I upgraded my phone with Vodafone as I had got some points saved up. I ended up paying £18 and got a smart looking ALCATEL phone which is so irritating as the buttons are not tactile and therefore it takes several hits to get the right letter when you are texting. You get fined if you miss a payment. They don`t call it a fine but if the money is not in your account you end up paying for all calls and texts until you money runs out - then they put you on a reserve then you pay your tenner and they sting you for the reserve. So you have to pay more - this is invariably give me about £2.00 credit which always seems to get used up no matter what I do re calls etc. So all in all, I think the phone companies (not you) ought to be fair with their charging schemes which tend to rip off nice young twenty somethibngs, who are trying to make a go in the world and then they wake up - EVERY F-G MONTH - with a phone bill of 70, 80 odd quid or more. This is ruinous to a young person. but the phone companies maintain this modus operandi as it is a sure way of making money.”

Helpful Report

Posted 11 years ago

Hi Nicholas, Thanks for taking the time to get in touch and leave a review. I have not been able to locate a live account for you I'm afraid. It does appear the issues you have experienced have been direct with the network provider and not Phones 4u. I hope that your issue has since been resolved with the network. Thanks again, Hugh

Posted 11 years ago

“Only used the website and it seemed easy enough to navigate through. However I'm still awaiting my topcashback after about four weeks so that's shy it's only rated as 'good'.”

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Posted 11 years ago

“The phone is excellent”

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(P4U Web) - Posted 11 years ago

“Couldn't ask for a better service I ordered my phone on line at around 9.30 at night on a Friday and received it by 11 am the next day. I was constantly up dated on the progress of delivery and was even given the delivery drivers name. Follow up after purchase has also been excellent. No complaints what so ever.”