Phones 4u Reviews

Name: Phones 4u
Address: Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,, Staffordshire
Rating: 3.14

3.1 Rating 669 Reviews

45 %

of reviewers recommend Phones 4u

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3.1

Based on 669 reviews

Customer Service
Communication Channels	Live Chat

Visit Website

Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 18th May 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never again. Having been given the option to change my delivery time, the delivery company went ahead and delivered at the original time anyway - to a strange man several streets away, who tracked me down and 'delivered' the phone I'd paid you for - opened by him. Just recovering from this horrible experience when it became clear that the £10 airtime I was obliged to pay you for had never been credited to the sim sent. I then called your customer service centre, who insisted upon taking my bank details (which the call handler cheerfully told me he'd find 'easy to remember - very reassuring -not) and said that I would be credited with the £10. Unsurprisingly, I have not been. Dealing with Phones 4 u has been a disaster from start to finish, and I believe I am due compensation of at least £50 for the distress, inconvenience & call costs which this misbegotten order has created. How exactly do you stay in business ?”

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(P4U Web) - Posted 11 years ago

“good service”

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(P4U Web) - Posted 11 years ago

“Amazing service. Ordered my phone on the Sunday and it was delivered on the Monday. Very happy with the phone and the service I received.”

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(P4U Web) - Posted 11 years ago

“first class service everthing was done as it should be. was expecting there to be problems but had none.”

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(P4U Web) - Posted 11 years ago

“Really helpful and friendly customer service. Would definitely recommend!”

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Posted 11 years ago

“Pretty sure I went via upgrade option but phones4u processed as new thus losing my number after 6 years. Very annoying.”

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Posted 11 years ago

“Great service over phone & extremely competent. Problem sorted almost instantly.”

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Posted 11 years ago

“Brilliant service. ordered phone on a Saturday and delivered the following Monday. Able to track delivery and arrived at time given.”

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(P4U Web) - Posted 11 years ago

“Needed a dual sim phone in a hurry - after breakdown of previous single sim phone - researched and found the Kazam android phone at neARLY 50% less than other supplier - delivered next day at no extra cost. Phone does what it says on the package.. Good battery life - Good service”

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(P4U Web) - Posted 11 years ago

“how did you even get my email address? i dont remember giving it to you - however, while i'm here, every time i go in and ask for a topup on my pay monthly o2 sim, i get a barrage of questions about wanting to upgrade - if i wanted to upgrade i would ask - the implication here is that you i dont know what i'm in the shop for - i do - its very simple - pelase stop assuming that the person pn the street doesnt know what they want - just do as ive asked you to do without trtying to upsell - its really patronising. in the past when ive told people to stop doing it theyve replied that they're just trying to be helpful - well its not helpful at all - if im interested in your fantastic range of offers i'll ask, but im not so thats why i dont - anyway, how did you even get my email?”

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Posted 11 years ago

“I ordered the S4, im absolutely delighted with my choice!!..the phone is fab!! The Customer Service was excellent!! vERY VERY FAST SERVICE!”

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(P4U Web) - Posted 11 years ago

“Great price, free fast delivery that I could track and knew exactly what time it was coming. I am really pleased I bought my phone fromPhones 4u and happy to recommend”

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(P4U Web) - Posted 11 years ago

“Ordered a moto g from phones4u because Amazon had no stock. Amazon are also £10 cheaper. Phone was packaged with no physical end address, so luckily someone else within my company had something delivered with DPD that day and I managed to catch the delivery guy on the way out and ask the where abouts of my phone. It only had my name and a street name no actual location so who knows where it would of ended up. Also since registering with phones 4u I had a huge influx of junk mail being sent to my email.”

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(P4U Web) - Posted 11 years ago

“My disgust for phones4u is un-printable”

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Posted 11 years ago

“Excellent service”

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Posted 11 years ago

“Purchased a Sim-Free phone online Best price compared to other retail providers (excluding private/e-bay). Very easy to order and pay. Good communication. Very fast delivery Smooth, efficient, trouble-free transaction Would certainly check them out first if in the market again.”

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(P4U Web) - Posted 11 years ago

“It's great”

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Posted 11 years ago

“i am totally upset to buy a mobile with you”

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(P4U Web) - Posted 11 years ago

“Using Phones4U was fine, but the delivery company you use, DPD, are hopeless - they almost delivered my phone to the wrong house!”

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(P4U Web) - Posted 11 years ago

“Not very happy with service provided 1,New i phone arrived sim card not working 2, 4or 5 phone call to get sim card to work ,no joy 3, Told that they would send a new sim card in the post ,should be with you the next day. 4,Didnt arrive ,4 days later sim arrived 5,Only good thing was they offered me 1 month half price for first month”

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(P4U Web) - Posted 11 years ago

Phones 4u is rated 3.1 based on 669 reviews