Phones 4u Reviews

Name: Phones 4u
Address: Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,, Staffordshire
Rating: 3.09

3.1 Rating 653 Reviews

43 %

of reviewers recommend Phones 4u

Company Reviews

Questions

Metrics

3.1

Based on 653 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 10th June 2025

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Phones 4u 5 star review on 21st April 2023

Graves C Roman

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Phones 4u 5 star review on 12th April 2023

Ian F Jefferson

Phones 4u 1 star review on 12th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ridiculous that someone would need photo I.d for a sim only not happy with the service and would recomend anyone to go direct to the company where you are not asked for photo I.d!”

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Posted 10 years ago

“I still haven't received the money that phones for u owe me onto my phone bill so wouldn't recommend to anyone”

Helpful Report

Posted 10 years ago

“prompt service, good price :)”

Helpful Report

(P4U Web) - Posted 10 years ago

“After having tried with several different phone companies I was denied a contract, still got hounded for two weeks with calls from your sales team trying to get me onto a contract that I'd be denied by originally.”

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Posted 10 years ago

“Yes very good phones”

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Posted 10 years ago

“very good service. tracked all the way. knew what time it was arriving. could not ask for more”

Helpful Report

(P4U Web) - Posted 10 years ago

“Called to see if could get a contract, when processing my forms online it took too long and then cut off. I then received an email to say i could not get a contract. All in all the website is quite basic and as for the human touch there is none, a bit bland.”

Helpful Report

Posted 10 years ago

Hi Rebecca, Thanks for getting in touch and leaving some feedback. I'm sorry to hear we could not process your contract with Vodafone. I hope we can have your custom in the future. Your opinion on our website is noted so thank you :) Sometimes less is more though hey. Thanks again, Hugh

Posted 10 years ago

“Super”

Helpful Report

(P4U Web) - Posted 10 years ago

“I found the actual speed of the repair quite fast, less than a week. I was told and shown a photo of my repair. I have no idea if this was my phone or one that had been previously through the repair department. I was asked if I would sell my 'broken phone' to the company but as I had documents and pictures on the phone I declined. After a week or so later and £109.99 lighter in pocket due to having bought a new phone at the store THE BROKEN PHONE MIRACULOUSLY CAME ALIVE!! To say the least I am annoyed with Phones 4U.”

Helpful Report

Posted 10 years ago

“I do not like the phone I ordered and have requested a return envelope THREE times - still not received. Very, very, very poor service I would never recommend Phones4You.”

Helpful Report

(P4U Web) - Posted 10 years ago

“Bought a htc one had problems with it but because u buy online u can't take back to the store the want a week to send a new one terrible customer service if I never had another phone I wouldn't use these again cancelled my contract”

Helpful Report

Posted 10 years ago

“Didn't get the contract I wanted and other offers were way overpriced so unfortunately phones4u failed to get me away from pay as you go.”

Helpful Report

Posted 10 years ago

Hi Calum, Thanks for getting in touch and leaving a review. I'm sorry we were unable to get you a contract. I hope we can have your custom in the future. Thanks again, Hugh

Posted 10 years ago

“You called me offered me I phone give me delivery day and never showed”

Helpful Report

Posted 10 years ago

“Really good deal and excellent service. I ordered at 8pm on Monday to ensure the phone wouldn't arrive until my day off on Wednesday, but it was despatched and would have been with me the next day had I not taken the easy route to change the delivery slot with the courier. The courier used gives a 1 hour timeslot for delivery too. Absolutely outstanding service all round. Thank you.”

Helpful Report

(P4U Web) - Posted 10 years ago

“Everything was good. The people were helpfull . I can tell that this is very good brand .”

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Posted 10 years ago

“Satisfied. Very professional service.”

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Posted 10 years ago

“Very friendly & helpful”

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Posted 10 years ago

“Great professional service”

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(P4U Web) - Posted 10 years ago

“Phone 4 u was really easy to use and got the phone super quick. Only issue i had was the correct details being forwarded onto EE when my new contract was taken out therefore i ended up receiving a warning from EE as my direct debit details had not been passed on.”

Helpful Report

Posted 10 years ago

Hi Kelvin, Thanks for getting in touch and leaving some feedback. Happy to hear the experience on the whole was a good one. I'm sorry that your direct debit details were not correctly set-up. I can confirm the details were sent over to the network. Apologies for any inconvenience caused, I hope the rest of your contract is running smoothly. Thanks again, Hugh

Posted 10 years ago

“Excellent service thank you”

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Posted 10 years ago

Phones 4u is rated 3.1 based on 653 reviews