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Phones 4u Reviews

3.1 Rating 652 Reviews
43 %
of reviewers recommend Phones 4u
3.1
Based on 652 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Live Chat, Email
Queries Resolved In
Under An Hour
Read Phones 4u Reviews
Visit Website

Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 28th May 2025
Ci Panshenki
Phones 4u 5 star review on 26th May 2025
OA Rondon
Phones 4u 5 star review on 19th January 2024
James Garvey
Phones 4u 5 star review on 21st April 2023
Graves C Roman
Phones 4u 5 star review on 12th April 2023
Ian F Jefferson
Phones 4u 1 star review on 12th January 2023
Anonymous
Phones 4u 5 star review on 21st December 2022
Seith A Brown
4
Anonymous
Anonymous  // 01/01/2019
I still haven't received the money that phones for u owe me onto my phone bill so wouldn't recommend to anyone
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Posted 10 years ago
prompt service, good price :)
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(P4U Web) - Posted 10 years ago
After having tried with several different phone companies I was denied a contract, still got hounded for two weeks with calls from your sales team trying to get me onto a contract that I'd be denied by originally.
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Posted 10 years ago
Yes very good phones
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Posted 10 years ago
very good service. tracked all the way. knew what time it was arriving. could not ask for more
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(P4U Web) - Posted 10 years ago
Called to see if could get a contract, when processing my forms online it took too long and then cut off. I then received an email to say i could not get a contract. All in all the website is quite basic and as for the human touch there is none, a bit bland.
Helpful Report
Posted 10 years ago
Hi Rebecca, Thanks for getting in touch and leaving some feedback. I'm sorry to hear we could not process your contract with Vodafone. I hope we can have your custom in the future. Your opinion on our website is noted so thank you :) Sometimes less is more though hey. Thanks again, Hugh
Posted 10 years ago
Super
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(P4U Web) - Posted 10 years ago
I found the actual speed of the repair quite fast, less than a week. I was told and shown a photo of my repair. I have no idea if this was my phone or one that had been previously through the repair department. I was asked if I would sell my 'broken phone' to the company but as I had documents and pictures on the phone I declined. After a week or so later and £109.99 lighter in pocket due to having bought a new phone at the store THE BROKEN PHONE MIRACULOUSLY CAME ALIVE!! To say the least I am annoyed with Phones 4U.
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Posted 10 years ago
I do not like the phone I ordered and have requested a return envelope THREE times - still not received. Very, very, very poor service I would never recommend Phones4You.
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(P4U Web) - Posted 10 years ago
Bought a htc one had problems with it but because u buy online u can't take back to the store the want a week to send a new one terrible customer service if I never had another phone I wouldn't use these again cancelled my contract
Helpful Report
Posted 10 years ago
Didn't get the contract I wanted and other offers were way overpriced so unfortunately phones4u failed to get me away from pay as you go.
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Posted 10 years ago
Hi Calum, Thanks for getting in touch and leaving a review. I'm sorry we were unable to get you a contract. I hope we can have your custom in the future. Thanks again, Hugh
Posted 10 years ago
You called me offered me I phone give me delivery day and never showed
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Posted 10 years ago
Really good deal and excellent service. I ordered at 8pm on Monday to ensure the phone wouldn't arrive until my day off on Wednesday, but it was despatched and would have been with me the next day had I not taken the easy route to change the delivery slot with the courier. The courier used gives a 1 hour timeslot for delivery too. Absolutely outstanding service all round. Thank you.
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(P4U Web) - Posted 10 years ago
Everything was good. The people were helpfull . I can tell that this is very good brand .
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Posted 10 years ago
Satisfied. Very professional service.
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Posted 10 years ago
Very friendly & helpful
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Posted 10 years ago
Great professional service
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(P4U Web) - Posted 10 years ago
Phone 4 u was really easy to use and got the phone super quick. Only issue i had was the correct details being forwarded onto EE when my new contract was taken out therefore i ended up receiving a warning from EE as my direct debit details had not been passed on.
Helpful Report
Posted 10 years ago
Hi Kelvin, Thanks for getting in touch and leaving some feedback. Happy to hear the experience on the whole was a good one. I'm sorry that your direct debit details were not correctly set-up. I can confirm the details were sent over to the network. Apologies for any inconvenience caused, I hope the rest of your contract is running smoothly. Thanks again, Hugh
Posted 10 years ago
Excellent service thank you
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Posted 10 years ago
Considering I have already contacted phones4u regarding emails being sent to me in the name of mark with all of his address and order details I think it is completely inappropriate and a massive data protection breach!
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Posted 10 years ago
Phones 4u is rated 3.1 based on 652 reviews