Phones 4u Reviews

Name: Phones 4u
Address: Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,, Staffordshire
Rating: 3.12

3.1 Rating 662 Reviews

44 %

of reviewers recommend Phones 4u

Company Reviews

Questions

Metrics

3.1

Based on 662 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 10th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute rubbish. We ordered the phone on line. After it arrived we couldn't get it connected. We made phone calls on 4th july to both you and Orange. Both were most unhelpful. We were eventually informed that the phone had been registered to someone else and must be returned. This was done during the week. The customer service was appaling and unhelpful. Thank god I hadn't cancelled my phone with my original provider at that point. I have stayed with my original provider and upgraded. I would never bother with you, or orange again.”

Helpful Report

(P4U Web) - Posted 11 years ago

Helpful Report

(P4U Web) - Posted 11 years ago

“Very good service, got my lovely iPhone 5 c the next day and my £50 cash back was put in to my bank account 16 days after. Thanks for keeping with your promise will Deffo shop again and will recommend to friends and family :)”

Helpful Report

(P4U Web) - Posted 11 years ago

“I orederd my new phone online and received it within 2 days. I am really happy with the excellent fast service I received . The Price plan was the best around for the particular phone and extras I required. Thanks Phones 4U for a great service.”

Helpful Report

(P4U Web) - Posted 11 years ago

“Web site sucky when you want tech specs, much better looking elsewhere to choose your phone. Prices - Good Delivery - Fast Communication - Non Existent. No email communication from Phone4U at all, despite it promising me at least 2 emails when I ordered (I did check my Junk Folder). First I knew was when the Delivery Service contacted me with a delivery time.”

Helpful Report

(P4U Web) - Posted 11 years ago

Hi Steve, Thanks for getting in touch and leaving a review. Sorry to hear your order details were not correctly communicated to you. I can assure this is not the norm and all customers should receive a confirmation of their order and despatch. I hope the phone is running smoothly. Thanks again, Hugh

Posted 11 years ago

“Fast easy brilliant”

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(P4U Web) - Posted 11 years ago

“The best mobile”

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(P4U Web) - Posted 11 years ago

“The best mobile”

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(P4U Web) - Posted 11 years ago

“I am very pleased with phones4u but with the phone I ordered the Samsung note 3 it said I would get a Samsung tab3 with it and I yet to receive it”

Helpful Report

(P4U Web) - Posted 11 years ago

“Ridiculous that someone would need photo I.d for a sim only not happy with the service and would recomend anyone to go direct to the company where you are not asked for photo I.d!”

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Posted 11 years ago

“I still haven't received the money that phones for u owe me onto my phone bill so wouldn't recommend to anyone”

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Posted 11 years ago

“prompt service, good price :)”

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(P4U Web) - Posted 11 years ago

“After having tried with several different phone companies I was denied a contract, still got hounded for two weeks with calls from your sales team trying to get me onto a contract that I'd be denied by originally.”

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Posted 11 years ago

“Yes very good phones”

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Posted 11 years ago

“very good service. tracked all the way. knew what time it was arriving. could not ask for more”

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(P4U Web) - Posted 11 years ago

“Called to see if could get a contract, when processing my forms online it took too long and then cut off. I then received an email to say i could not get a contract. All in all the website is quite basic and as for the human touch there is none, a bit bland.”

Helpful Report

Posted 11 years ago

Hi Rebecca, Thanks for getting in touch and leaving some feedback. I'm sorry to hear we could not process your contract with Vodafone. I hope we can have your custom in the future. Your opinion on our website is noted so thank you :) Sometimes less is more though hey. Thanks again, Hugh

Posted 11 years ago

“Super”

Helpful Report

(P4U Web) - Posted 11 years ago

“I found the actual speed of the repair quite fast, less than a week. I was told and shown a photo of my repair. I have no idea if this was my phone or one that had been previously through the repair department. I was asked if I would sell my 'broken phone' to the company but as I had documents and pictures on the phone I declined. After a week or so later and £109.99 lighter in pocket due to having bought a new phone at the store THE BROKEN PHONE MIRACULOUSLY CAME ALIVE!! To say the least I am annoyed with Phones 4U.”

Helpful Report

Posted 11 years ago

“I do not like the phone I ordered and have requested a return envelope THREE times - still not received. Very, very, very poor service I would never recommend Phones4You.”

Helpful Report

(P4U Web) - Posted 11 years ago

“Bought a htc one had problems with it but because u buy online u can't take back to the store the want a week to send a new one terrible customer service if I never had another phone I wouldn't use these again cancelled my contract”

Helpful Report

Posted 11 years ago

Phones 4u is rated 3.1 based on 662 reviews