Phones 4u Reviews

Name: Phones 4u
Address: Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,, Staffordshire
Rating: 3.12

3.1 Rating 664 Reviews

44 %

of reviewers recommend Phones 4u

Company Reviews

Questions

Metrics

3.1

Based on 664 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 10th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I do not like the phone I ordered and have requested a return envelope THREE times - still not received. Very, very, very poor service I would never recommend Phones4You.”

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(P4U Web) - Posted 11 years ago

“Bought a htc one had problems with it but because u buy online u can't take back to the store the want a week to send a new one terrible customer service if I never had another phone I wouldn't use these again cancelled my contract”

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Posted 11 years ago

“Didn't get the contract I wanted and other offers were way overpriced so unfortunately phones4u failed to get me away from pay as you go.”

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Posted 11 years ago

Hi Calum, Thanks for getting in touch and leaving a review. I'm sorry we were unable to get you a contract. I hope we can have your custom in the future. Thanks again, Hugh

Posted 11 years ago

“You called me offered me I phone give me delivery day and never showed”

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Posted 11 years ago

“Really good deal and excellent service. I ordered at 8pm on Monday to ensure the phone wouldn't arrive until my day off on Wednesday, but it was despatched and would have been with me the next day had I not taken the easy route to change the delivery slot with the courier. The courier used gives a 1 hour timeslot for delivery too. Absolutely outstanding service all round. Thank you.”

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(P4U Web) - Posted 11 years ago

“Everything was good. The people were helpfull . I can tell that this is very good brand .”

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Posted 11 years ago

“Satisfied. Very professional service.”

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Posted 11 years ago

“Very friendly & helpful”

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Posted 11 years ago

“Great professional service”

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(P4U Web) - Posted 11 years ago

“Phone 4 u was really easy to use and got the phone super quick. Only issue i had was the correct details being forwarded onto EE when my new contract was taken out therefore i ended up receiving a warning from EE as my direct debit details had not been passed on.”

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Posted 11 years ago

Hi Kelvin, Thanks for getting in touch and leaving some feedback. Happy to hear the experience on the whole was a good one. I'm sorry that your direct debit details were not correctly set-up. I can confirm the details were sent over to the network. Apologies for any inconvenience caused, I hope the rest of your contract is running smoothly. Thanks again, Hugh

Posted 11 years ago

“Excellent service thank you”

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Posted 11 years ago

“Considering I have already contacted phones4u regarding emails being sent to me in the name of mark with all of his address and order details I think it is completely inappropriate and a massive data protection breach!”

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Posted 11 years ago

“Fast helpful service, answered all my upgrade questions quickly.”

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Posted 11 years ago

“The Grimsby store staff are extremley slow. We walked out one saturday, as we had been waiting over 30mins. Improvements on this store is a must. You must be losing customers to your rivals if people waited as long as we did.”

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Posted 11 years ago

Hi John, Thanks for getting in touch and leaving some feedback. Apologies over the delay in store, I can imagine it would be quite frustrating waiting so long. As you can appreciate stores on Saturdays do get very busy, but I agree you should not have had to wait so long. I hope you do not experience the same level of service again John. Thanks again, Hugh

Posted 11 years ago

“Information provided was wrong newprk was crap n told would get 4g never seen it on phone once so in end cost me 700 pound because cancelled the contract”

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Posted 11 years ago

“As a long term loyal customer I am utterly disgusted and extremely diserpointed with the customer service I have recieved!”

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Posted 11 years ago

“As a long term loyal customer I am utterly disgusted with the customer service I have recieved, I have spent a lot of time in and out of hospital and undergoing surgery for sever endomitirios, because of this I haven't been able to work therefore havnt had to funds to pay all of my bills, I offered to pay half and for the remaining amount to be added to my bill that I would pay at the end of July with all the overtime I have picked up, I was refused this twice by two members of staff, I am a single parent and I do not have a landline and so it's extremely dangerous not having any means to call for help should I need to, I am disgusted and deeply disappointed in the service I have recieved! Hayley Fillbrook.”

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Posted 11 years ago

“pushed into contract didnt realy want”

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Posted 11 years ago

Hi Steven, Thanks for getting in touch and leaving some feedback. I'm sorry to hear you feel you were pushed into the contract, it's not the sales practice we teach or endorse. At the time you took the contract there was a 7 working day cooling off period which means you could have cancelled within this timescale. As you did not do so I hope the contract is running smoothly for you now. Thanks again, Hugh

Posted 11 years ago

“After losing my bank details multiple times and my cash back being deposited after so much hassle, I'm not sure I would shop with Phones4u again. Especially as this is my first experience with the company and consequently my last.”

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Posted 11 years ago

“Excellent in shop customer service”

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Posted 11 years ago

Phones 4u is rated 3.1 based on 664 reviews