Phones 4u Reviews

Name: Phones 4u
Address: Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,, Staffordshire
Rating: 3.12

3.1 Rating 664 Reviews

44 %

of reviewers recommend Phones 4u

Company Reviews

Questions

Metrics

3.1

Based on 664 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

Write Your review

Tell us how Phones 4u made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Phones 4u 5 star review on 10th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phone call back regarding my order the man I spoke to was very helpfull in giving me enough explanation of the pros and cons of each plan and in deciding which package would be more beneficial to mr”

Helpful Report

Posted 11 years ago

“the best thing is The camera on the sony xperia z2, good if your on a lot of holidays so saves carrying a camera,. volume is not bad, iv heard better. 3 problems i have with the phone, 1) when on a call my cheek touches the screen then ends up doing things that i dont want to do. 2) while on facebook and trying to watch video clips it will show me 10 seconds of the video then say "cannot play video, sorry but an unknown error occurred while trying to play this video" now if the phone doesnt know what it is then how on earth am i meant to know whats wrong with it. iv tried turning the phone on and off and updating facebook and reinstalling it. this doesnt happen on youtube. 3) the screen drags it self to the bottom so the date and time are at the bottom and above that its blank screen and below it you can just see the app that you are using.”

Helpful Report

Posted 11 years ago

“Excellent service on every level”

Helpful Report

Posted 11 years ago

“Got brilliant service, the adviser was more helpful when doing my upgrade than the guys at my own network. Everything happened in the timescales I was told which is rare especially when it comes to getting cash back. I will be using Phones4U for all my future needs.”

Helpful Report

Posted 11 years ago

“Brought for my son, he is very happy, does everything he expects!”

Helpful Report

Posted 11 years ago

“Initially was happy with service but then a month into my contract found out that phones for you didn't set up my direct debit so was hit with An unexpected bill”

Helpful Report

Posted 11 years ago

“Great service, really good prices, sometimes the best on the market (even beating chinese imports). Firendly helpful staff in the shops, suggested me to order online for a specific device. Package arrived next day as they promised. Absolutely satisfied!”

Helpful Report

Posted 11 years ago

“After 2 months I am still waiting for my £50 cash back that I was offered, after a number of calls requesting it. Also didn't set up my direct debit properly after giving bank details twice. Other than that ok I suppose.”

Helpful Report

Posted 11 years ago

“Very good service, listerned to what I wanted in a phone and advised me on tariff to my needs.”

Helpful Report

Posted 11 years ago

“I've returned an upgrade ref1001801936 end of may and to date still awaiting a reverse migration. I've had to put up with negligence and unconcern feeling from customer dept. I've had to call several times to escalate my case with always the same outcome. I've incurred cost for a phone bill I've barely had the use of. Form all of this I'm always left with the feeling that I'm to blame for putting my trust that all that was promised by phones 4 u rep would be handled professionally.”

Helpful Report

Posted 11 years ago

“The phone I wanted at a price I could afford, arrived in just a few days and working well, no fuss, no hassle .”

Helpful Report

Posted 11 years ago

“Customer service rep went through all options and gave good advice in a patient way.”

Helpful Report

Posted 11 years ago

“Very friendly and helpful advisor however I discovered that when she put me through to Vodafone as I had to discuss my account with them, she actually stayed on the line, muted her mic and listened to the entire call, breaching my confidentiality. She then called me back and asked me what Vodafone had said etc when she already knew. Buyer beware if you need to talk to your network, hang up and call them yourself, do not let them put you through!”

Helpful Report

Posted 11 years ago

“When I made an online enquiry I didn't really expect a call but I received a call the same day . I explained that I was due an upgrade to my contract with T mobile but hadn't been able to get any good deal from then . The person from phones4u was really helpful . He asked about my usage , preferences etc and after a short hold came back with a perfect deal. I received my new phone on a new contract with ee within 2 days and got a £50 cash back . Great service !”

Helpful Report

Posted 11 years ago

“Good service and quick delivery, but let down by offer still not being received. Was meant to receive watch but has been delayed for a couple of months!”

Helpful Report

Posted 11 years ago

Hi Andrew, Thanks for getting in touch and leaving us some feedback. Glad to hear you think our service and delivery was good, although I'm sorry that you have not yet received your Galaxy Gear. If you have still not received this, please email your full details along with your order number to socialsupport@phones4u.co.uk so I can investigate and get this resolved for you as soon as possible. Thanks again :) Hugh

Posted 11 years ago

“Having had continual problems since dealing with moving from pay as you go. To contract I have had nothing but problems. I would not recomend them since moving to contract . However I was satisfied as payg for last 12 year I am so sorry for entering to this 2 yr contract Despite problems personally they do try and as a overall as an objective report stay as pay as service is better”

Helpful Report

Posted 11 years ago

“is the best phones 4 you...”

Helpful Report

Posted 11 years ago

“Hi the phone is good but vodaphone is something else cannot get 4g or get a signal, at times very poor. Also phones 4u keep sending texts about the hot spots wifi which I was paying for but now I have a new contract and was informed that the hot spots were free under thus contract.”

Helpful Report

Posted 11 years ago

Hi Robert, Thanks for getting in touch and leaving us some feedback. I'm sorry you aren't getting the best signal possible. I have looked at the coverage checker for your home post code and I can see that the signal for 2G, 3G & 4G is excellent. It may be worthwhile calling Vodafone on 191 (free off your Vodafone mobile) to ask them to check the area for more detail. Thanks again for the feedback Robert, Hugh

Posted 11 years ago

“excellent customer service, extremely fast to deal with all of my needs as a customer , nothing too much trouble, very helpful and patient as i am not great at "technology" =) and superfast dipatch. i certainly wouldn't go anywhere else!”

Helpful Report

Posted 11 years ago

“I appear to have been misinformed about my contract, having been told that I will be reciving a Galaxy Gear within at least 20 days of recieving my handset. It has now been well over the allotted time, and I have still hace not recieved it or had any word of its delivery.”

Helpful Report

Posted 11 years ago

Phones 4u is rated 3.1 based on 664 reviews