Phones 4u Reviews

3.1 Rating 669 Reviews

45 %

of reviewers recommend Phones 4u

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3.1

Based on 669 reviews

Customer Service
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Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 18th May 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having had continual problems since dealing with moving from pay as you go. To contract I have had nothing but problems. I would not recomend them since moving to contract . However I was satisfied as payg for last 12 year I am so sorry for entering to this 2 yr contract Despite problems personally they do try and as a overall as an objective report stay as pay as service is better”

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Posted 11 years ago

“is the best phones 4 you...”

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Posted 11 years ago

“Hi the phone is good but vodaphone is something else cannot get 4g or get a signal, at times very poor. Also phones 4u keep sending texts about the hot spots wifi which I was paying for but now I have a new contract and was informed that the hot spots were free under thus contract.”

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Posted 11 years ago

Hi Robert, Thanks for getting in touch and leaving us some feedback. I'm sorry you aren't getting the best signal possible. I have looked at the coverage checker for your home post code and I can see that the signal for 2G, 3G & 4G is excellent. It may be worthwhile calling Vodafone on 191 (free off your Vodafone mobile) to ask them to check the area for more detail. Thanks again for the feedback Robert, Hugh

Posted 11 years ago

“excellent customer service, extremely fast to deal with all of my needs as a customer , nothing too much trouble, very helpful and patient as i am not great at "technology" =) and superfast dipatch. i certainly wouldn't go anywhere else!”

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Posted 11 years ago

“I appear to have been misinformed about my contract, having been told that I will be reciving a Galaxy Gear within at least 20 days of recieving my handset. It has now been well over the allotted time, and I have still hace not recieved it or had any word of its delivery.”

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Posted 11 years ago

“I was very disappointed with the service from your customer service dept when renewing my contract especially as the mistake was entirely down to your advisor.”

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Posted 11 years ago

“Overall my experience was fine. I was disappointed that I initially got rejected during a credit check when I tried to buy a contract and iphone through their website. I have excellent credit and have never been rejected in the past for anything! I contacted Phones4U and asked why I hadn't passed and they explained that actually it was the mobile phone provider (in this case Orange) who runs the credit check and they suggested a similar contract but with a different provider. I DID pass the other provider's (Vodafone) credit check and eventually got my contract. However, Phones4U were not able to answer why I hadn't passed and it delayed the whole process by a couple of days.”

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Posted 11 years ago

Hi Carterann, Thanks for getting in touch and leaving some feedback, I'm sorry over the inconvenience relating to the first credit check. You are correct in saying this is the networks decision, and unfortunately in most circumstances we do not get a direct reason as to why it may have been unsuccessful. I would recommend contacting the network for more details regarding the reason. I'm happy we were able to get you another contract though and I trust all is well with this. Thanks again Carterann, Hugh

Posted 11 years ago

“Not bad customer service. Tried all their best to accomodate my needs.”

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Posted 11 years ago

Hi Lazar, Thanks for getting in touch and leaving some feedback. Glad to hear we looked after your needs, hopefully we can give you even better service next time. Trust all is well with your contract, Thanks again Lazar, Hugh

Posted 11 years ago

“Good telephone service, although I ordered two phones which were delivered separately”

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Posted 11 years ago

Hi Lynne, Thanks for getting in touch and leaving some feedback. Happy to hear you think our service is good :) I can imagine it was a little frustrating having two different delivery times. This would normally be because we have to wait for a response from the network for any pending checks, so if one was quicker than the other this may have resulted in them going on separate delivery vans. I hope everything else is well. Thanks again, Hugh

Posted 11 years ago

“Amazing upgrade service when I spoke to Darren and upgraded and changed networks a couple of months ago. I never write reviews but the service was first class”

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Posted 11 years ago

“Phone broke in 2 weeks and took another week to get replaced and then that one was fault. not happy as it took ages to get refund\exchange -,-”

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Posted 11 years ago

“Never had any issues always reliable and fast delivery times using the right parcel company, The pay and go range is small and needs to be expanded, On the pay monthly side its all about deals and i would say its slightly more expensive than a rival company, Although I will say if you get on the phone your more likely to get the deal you want, Overall though im satisfied with phones4u and would reccomend them to all”

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Posted 11 years ago

“Was given £50 cash back with the new contract. Got the phone 5 weeks ago called them twice and still no money.”

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Posted 11 years ago

“Excellent customer service”

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Posted 11 years ago

“I contacted Phones4u in search of an upgrade. The initial contact was fine and I received my new phone the following day. I was promised a free Galaxy Gear with the purchase and was told that I would have to wait 20 day for the GG. There was no further contact. NO letter, call or e - mail confirming the GG. 20 days later I had to contact P4U. I did not receive any contact from P4U, I had to chase the GG. I'M NOT IMPRESSED BY CUSTOMER CARE, VERY LACKING AND POOR EFFORT.”

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Posted 11 years ago

“Excellent price, fast delivery, very happy.”

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Posted 11 years ago

“Website easy to use and competitive prices. Found the phone I wanted and very quick delivery, no complaints.”

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Posted 11 years ago

“The service was great. But I didn't realise my direct debit would not continue so I missed a payment so it would be good to be told about that.”

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Posted 11 years ago

“Hello I got a new phone through your head office and I got told that he would cancel my old phone contract which he didn't and because of this we have been paying for a phone that hasn't been used since middle of May and now won't stop paying till next month because I was told that it was cancelled. Because of this I won't be using phone 4 u for my next contract in 2 years time. I feel like I have been lied to just to get the sale from me.”

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Posted 11 years ago

“every step of the way was a problem. Including waiting three days for the internet, quoted the wrong price, new phone delivery left in a bin without a signature and no direct debit set up”

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Posted 11 years ago

Phones 4u is rated 3.1 based on 669 reviews