Phones 4u Reviews

Name: Phones 4u
Address: Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,, Staffordshire
Rating: 3.12

3.1 Rating 662 Reviews

44 %

of reviewers recommend Phones 4u

Company Reviews

Questions

Metrics

3.1

Based on 662 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 10th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went to the store at the Richo Arena in Coventry and was served by Elizabeth she took the time to go through my requirements as I was historically an Orange Customer was wasn't in contract so could move providers - she suggested going to EE and got me a fantastic tariff and helped me enormously - she is an asset to your organisation. Thank you Bryony J Reck-Smith”

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Posted 11 years ago

“I was called by a representative, who promised the roaming plan included Australia it didn't. I have had to now pay extra for it. Phones4u contacted T-mobile who cut me off straightaway, I was told it would take a couple of days when in fact it was done the same day and I had no phone network for nearly 3 days and was travelling away from home without a phone, not impressed. I am now on the phone to a representative as I have received a letter to say my account is in arrears, again I was told by the Phones4u representative nothing had to be done about payments as my Direct which was already setup with T-mobile would be transferred to EE, again not the case. I feel I was mis-sold the contract and features and mis-informed by a representative. Will not be recommended you at all and shall be writing to headoffice.”

Helpful Report

Posted 11 years ago

Hi Jasmine, Thanks for taking the time to get in touch and leave a review. I'm sorry to hear the experience you've had to date. I can look into this further for you if you would like. Please feel free to email your full details and reference number to socialsupport@dialaphone.co.uk and I can request the sales call to be listened to for you. Please allow 2 working days for a response once you emailed in. Thanks again Jasmine, Hugh

Posted 11 years ago

“had a contract phone nearly 2months now but haven't received a sim card but still paying full??”

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Posted 11 years ago

Hi Amy, Thanks for getting in touch and leaving a review. Sorry to hear you've been without a SIM card for so long. There are no notes / calls made to Phones 4u requesting a replacement. I hope you have been able to obtain one from the network provider. If you require a replacement please do not hesitate to contact us via our Live Chat facility available at support.phones4u.co.uk. This is the easiest and quickest way for us to help you. Thanks again Amy, Hugh

Posted 11 years ago

“very polite and courteous staff and the setting up of my new contract was very easy and straight forward, unfortunately I am not so pleased with the network provider EE as I fail to get a decent and sometimes no signal in my home and I'm now stuck with it for another 23 months. when I looked into the network signal coverage for my area it looked really good but I am now wishing I stayed with o2”

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Posted 11 years ago

“Repeat customer, although changed to Vodafone network. Helpful, knowledgeable staff, both instore and at call centre. Great phone samsung too, galaxy s4. Thanks”

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Posted 11 years ago

“This is the third time my wife and I have got our mobile contracts through Phones4U, and it has always been dealt with in an efficient, friendly manner. It is a very confusing market out there with so many different tariffs from so many providers, but Phones4U are competent in sorting out the most cost-effective solution. The only minor criticism would be that I would appreciate more technical expertise regarding the features of the most recent models of smartphone, but I realise that this is a big ask considering how many features there are now available.”

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Posted 11 years ago

“The phone was the best price I could get, and the delivery was incredibly quick (I ordered in late afternoon and it came about 14 hours later!)”

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Posted 11 years ago

“Was told that I would get roaming free but can't see it on my account so seems that the phone companies are following the banks telling people anything to get a signature, also haven't had my £20 for recommending my wife who has also signed a new contract.”

Helpful Report

Posted 11 years ago

“The team at Wakefield Ridings centre were very helpfull making every effort to get the right deal for me. They explained all the offers and things available before finalising my bespoke package, un like the "car phone warehouse" where they were happy to point me in the direction of a poster on the wall with the current offers on. A week later when i needed help setting up sky sport on my phone the team helped again and spent half an hour showing me a phone numpty how to operate it correctly. Many thanks Phones 4 U”

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Posted 11 years ago

“samsung galaxy s5 is terrible!!!”

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Posted 11 years ago

Hello Cameron, Thanks for getting in touch. I'm really sorry to hear that you're unhappy with your Galaxy S5, it has been a popular phone with us. If you're experiencing technical problems on the phone then you can always contact our Tech Team on 08448 712233, and they will be more than happy to complete some diagnostics on the phone for you. If you do need any more assistance then please feel free to log onto our Live Chat facility located on the Phones 4u website. Thanks, Sam.

Posted 11 years ago

“Still waiting for my £50 cash back after nearly 40 odd days. Fed up of talking to customer service about this matter. Must of spoke to every employee you have working there. None seem to have a clue to be honest. Nothing will get done about this matter know doubt!! Not happy!”

Helpful Report

Posted 11 years ago

Hi Patrick, Thanks for getting in touch, I'm so sorry to hear that there has been a delay in getting your £50 cashback. I have checked your account and I can see that this has now been raised and should have been in your account by the 23/07. Again I'm so sorry for the delay and inconvenience caused. Thanks, Sam.

Posted 11 years ago

“VERY GOOD SERVICE, I WILL GET MY NEXT PHONE FROM THEM.”

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Posted 11 years ago

“No problems, fast delivery, great little phone, just what my daughter wanted, does everything a good quality phone should, nice pocket size and a great price.”

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Posted 11 years ago

“Great service will recommend”

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Posted 11 years ago

“A very neat phone . Easy to use and compact. Only problem I have is that I cannot get a reception in my bungalow and so have to go outside to make or receive calls. Very inconvenient!”

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Posted 11 years ago

“The staff at the shop in Maidenhead where I purchased the deal were fantastic. Sadly, I have two issues. The first is that I was bombarded with cold calls/e-mails in the first two weeks and I have spent a lot of time (and money calling premium numbers) trying to stop this and finding out how they all got my details. It would appear that this was done though Phones4u and Vodaphone when I clearly stated on the contract agreement over the phone that my personal details are not to be given to any third party. The second is there seems to be intermittent problems when needing to charge my phone as sometimes will not charge and I do not know if it is the phone or the charger with the problem. Will someone contact me to acknowledge these issues and offer me a solution/advice?”

Helpful Report

Posted 11 years ago

Hello Christopher, Thank you for posting your review. I'm sorry for the inconvenience caused from the calls and emails that you've been receiving. I can confirm that Phones 4u do not pass your details on to any 3rd parties. Your details are stored securely on our system and will only be passed to the network you choose and our insurance company if selected. I am sorry for any inconvenience caused. Thanks, Sam.

Posted 11 years ago

“Very good”

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Posted 11 years ago

“Took out a new contract inn Ee, taking my orange number with me! After a few days of the cooling off period changed my mind, rang to cancel my contract to be told as its an extension of my contract I couldn't cancel it! Wasn't told when selling the contract too me!”

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Posted 11 years ago

Hi Karl, Thanks for getting in touch and leaving your review. I'm really sorry to hear that you changed your mind on the upgrade that you placed. At the time that you took out your upgrade with us, as it is a continuation of a previous agreement that you had then there is no cancellation period. This will have been advised and read on the legal script with the sales agent when placing your order. I am really sorry for any inconvenience that this caused. Kind Regards,

Posted 11 years ago

“great little phone with a great little price i would recommend to anyone to at least have a look on their website before purchasing a phone elsewhere because i looked at many different other phone retailers and this one by far was the better price and the better delivery which is very fast i would to add!”

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Posted 11 years ago

“Good technical help followed by an very good buying experiance”

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Posted 11 years ago

Phones 4u is rated 3.1 based on 662 reviews