Phones 4u Reviews

Name: Phones 4u
Address: Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,, Staffordshire
Rating: 3.09

3.1 Rating 653 Reviews

43 %

of reviewers recommend Phones 4u

Company Reviews

Questions

Metrics

3.1

Based on 653 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 10th June 2025

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Phones 4u 5 star review on 21st April 2023

Graves C Roman

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Phones 4u 5 star review on 12th April 2023

Ian F Jefferson

Phones 4u 1 star review on 12th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was inform me I could update my phone, I asked would it be trouble free and easy, no it was not!!!!!!!! My switch from Orange to EE has been a disaster, no direct debit set up, 2 late payments now sat on my credit file, sat on the 150 number for 40mins trying to correct it, great service!!! I have asked for my credit file to be corrected, if it is not put right I will be going to the Ombudsman! I expect to have the credit file correction confirmed in writing. Ken Dale”

Helpful Report

Posted 10 years ago

“Ok. The return and resend of phones jaded my experience slightly...After asking for iPhone I didn't like and went for Samsung s5. Sim card is different for both phones and this should be been picked up but had to go and get sim card from shop. Had to go to.phones4 u shop and was made to wait for an age before even being acknowledged by staff. Then went directly to ee shop and got sim card without hassle.”

Helpful Report

Posted 10 years ago

Hello Kevin, Thank you for getting in touch and writing your review. I am really sorry to hear of this experience that you've had, and I do agree it should have been picked up that your new phone required a different sim. This should then have been sent out to you with the phone so that you could be up and running straight away. I'm so sorry for the delay in using your new phone due to this and also the time you had to wait in store. I am however, glad to hear that it has now been sorted and hope that your new phone is working okay? Thanks again for letting us know, I'll make sure it's fedback to the relevant team so it doesn't happen again. Kind Regards, Sam.

Posted 10 years ago

“Used Phones 4U in the past and for some unknown reason I went to another phone 'warehouse' for a contract. When I tried going back to the other place top change network I was reused a contract. They tried to blame the carrier but after an hour on the phone to the carrier, they said there shouldn't have been a problem. So off I went to Phones 4U online and after selecting a tariff within a few minutes I was set. Phone was delivered the next morning and I couldn't be happier :-)”

Helpful Report

Posted 10 years ago

“very fast delivery great communication will do business again”

Helpful Report

Posted 10 years ago

“Excellent service. Best deal on the internet and phone arrived promptly. It was all very straight forward and efficient.”

Helpful Report

Posted 10 years ago

“Good Service”

Helpful Report

Posted 10 years ago

“Very happy with Phones4U service, deal and prompt delivery .”

Helpful Report

Posted 10 years ago

“It has been a very poor service with no attention to customer service. Received one line upgrade only while I did apply for 2 lines and the reason given was an absolute lie that ee has refused on the grounds of low credit while ee confirmed to me that I am eligible and preapproved for upto 5 lines.also phone received is not in a good working order which I did complaint about and received no answer whatsoever till now . would never use again and will make sure to take it further with trading standards.”

Helpful Report

Posted 10 years ago

“Very good service”

Helpful Report

Posted 10 years ago

“Great deal, and so far great service”

Helpful Report

Posted 10 years ago

“Quick service, very helpful, got exactly what I wanted at a very good price. Delivery was quick with no issues! Very happy with my phone. Only one quibble, I want offered any extras or freebies!!”

Helpful Report

Posted 10 years ago

“Never got my smartband. Also my plan has BT wifi but I've never been prompted to sign up or told where to sign up, so I can't use it. Other then that, great service. Next day delivery and here before I started work.”

Helpful Report

Posted 10 years ago

“Initial call was received and operator and i had good clear discussion and came to an agreement over my new phone. The telephone didnt arrive and 10 days later the operative called to say the paperwork got lost in the system and he would resolve the issue. He did this and within 48 hours my new phone arrived and the changeover went well. Thanks for the good service.”

Helpful Report

Posted 10 years ago

“I upgraded my phone to Samsung S4 black Edition and got a cash back of 48pounds and also 1 year Gourmet society free. Wow, what an excellent services packaged with good customer services. Well done Phones 4 U, you did tried your best to get me a good deal. Bless you all.”

Helpful Report

Posted 10 years ago

“The service was exactly as written on the label, with me they have a customer who will always contact first phones 4u, and if the service as good as last time , definitely place my order. Thank you phones 4u.”

Helpful Report

Posted 10 years ago

“I feel I can trust all the operatives I speak with.”

Helpful Report

Posted 10 years ago

“Phones4u always get me the best deal, they are very helpful in store and on the telephone. Ive been with them since my 1st contract (7yrs) and although looking at other stores to see if I can get a good deal no one can beat them. 5* Thank you”

Helpful Report

Posted 10 years ago

“When I said that I was happy to go ahead with my order I mentiined that it was fine as I would qualify for vodaphone nhs discount of 20%. He did not correct me on this matter and I later found out that I could have only gained this if I had placed my order directly through Vodafone. Misold or misled. Nice chap who served me but shame he didnt know this or otherwise chose not to correct me. I am not £8 per month out of pocket.”

Helpful Report

Posted 10 years ago

Hi Victoria, Thanks for taking the time time to get in touch and leave a review. I'm really sorry to hear you were advised incorrectly over your NHS discount. I would like to investigate this for you. If you would like to email your full details and reference number to socialsupport@phones4u.co.uk and allow 2 working days for a response I will request the sales call be listened to and get back in touch with you. Thanks again, Hugh

Posted 10 years ago

“Overall very friendly and helpful.”

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Posted 10 years ago

“great service”

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Posted 10 years ago

Phones 4u is rated 3.1 based on 653 reviews