Phones 4u Reviews

Name: Phones 4u
Address: Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,, Staffordshire
Rating: 3.12

3.1 Rating 662 Reviews

44 %

of reviewers recommend Phones 4u

Company Reviews

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Metrics

3.1

Based on 662 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

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Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 10th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i am very unhappy with my service i ordered my new phone upgrade on 21st May 2014 and writing this today i still have not got my phone working. run down of events - - Phone call asking me to upgrade phone i agree but guy selling me phone noted the wrong phone size 16gb instead of 64gb size. (Order conformation 1001896842) - I correct him on same call but got told that it had already been processed and sent out in space of 5 mins of call but he would send out a return bag and as soon i recieve phone send it back. - Bag arrives Thursday 22nd and phone arrives Friday 23rd i phone up to ask what to return and get told by lady to send everything back including SIM. - Send everything back on Friday 23rd May recorded delivery - Get email conformation of return on 29th May - Phone back as advised because i would have to pay Money gave details and paid the £99 for 64gb phone. - Nothing apears so i phone back on Monday 2nd of June explain details and get told the order had not gone through. - New order raised with £50 off for my trouble (order ref - 1002140342) - New phone arrives Thu 5th June but no SIM card - Phone up to ask about it and get told i should have kept original SIM which wasnt what i was told originally. - Request for new SIM raised on 5th June. - No sign of new SIM by Wed 11th June i phone up to check and told been sent out but another request been raised. - New SIM arrives in post Sat 14th June. - I do as it says to change over number and leave it. - Spend the week phoning between phones 4 u & EE trying to get to bottom of problem of phone not changing. - finally on Friday 20th June someone found the problem was EE didnt have activation for my new SIM because phones 4 u had activated the Original SIM with the 16gb phone which got sent back and nothing EE could do until this was changed. - Called phones for u explained this and on the Friday for about 1 hr my new phone worked with my correct number until about 16.30, then read no service again. - i thought was maybe just in process so left it for weekend but on Monday 23rd it still wasnt working i called phones 4 u and got told was EE issue and to phone them. - spend week phoning EE trying to get fixed only to be told would be 24 hrs one day then 3 days. - Phone EE on Friday 27th to say ive not had phone for 2 weekends and cant have a third only to be left put on hold for half an hour then someone hung up. - i called back and get told that problem had been sent to MNP Porting which would take 24hrs and phone should be working Friday afternoon but might be Friday at 0.00 that cross over happened. - again nothing happens over weekend and this morning my phone still says no service. - I have called EE again today and have been told that the have made it urgent case and put to level two management for change over to happen but again got told it could take three days. - explained i am away on Holiday on Friday 4th July and need my phone. - I know the last couple of weeks of problems have been more on EE but i did buy the phone from Phones 4 u & thought you would have a contact that could of pushed issue to get fixed. - i am now at the point if nothing has changed by Wednesday i will go into the phones 4 u shop in elgin hand my phone back and cancel the contract. I have never had this much trouble changing a phone before even between networks it normally all changed over within 2 days this saga has been going on for more than a month now.”

Helpful Report

Posted 11 years ago

Hi Hamish, Thank you for getting in touch and leaving this feedback. I'm sorry to hear of the experience you have had to date. I can assure it is not what we want for any customer and I can only imagine how frustrating it has been for you. I have looked into the issue timeline on your account and have fed back to the relevant teams to make sure the service provided is smoother and more efficient for the customers concerned. I can see that you have not made contact since June and so I hope your issue is now resolved. Feel free to chat to us on our Live Chat facility by visiting support.phones4u.co.uk. Live chat is the best route for us to help you out as quickly as possible. Thanks, Hugh

Posted 11 years ago

“The majority of the service provided was good however I am still waiting for payment of £50. When I changed my contract with yourselves I was told I would need to pay £100 to cancel my current contract, and I would receive £99 to cover this cost. On top of this I was told I would receive an additional £50 automatic cashback, which I have not received. I also feel that it took too long to receive my money back in the first instance as I had to wait almost 1 month to be reimburesed.”

Helpful Report

Posted 11 years ago

“More Than 6 weeks since I purchase my new contract. No phone service as yet. Cant make or receive a call. My new phone is continuously dead from last 6 weeks. When I ring the network (EE) they put my phone down. Gave them my PAC code about 4 weeks ago. Got their confirmation email the my old number will be activated in 4 days but still no luck. I am deeply regretting my decision to go with phones4u.”

Helpful Report

Posted 11 years ago

“Very easy transaction and staff excellent”

Helpful Report

Posted 11 years ago

“Very easy transaction and staff excellent”

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Posted 11 years ago

“Quick and very helpful company. Have got 3 contract phones from them very good service”

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Posted 11 years ago

“None of the several staff I spoke to after I received a faulty phone knew what to do to return the phone because I'd ordered it online rather than buying from a shop. Even the sales assistant in the shop had problems finding someone who knew what to do with my phone and was bounced back and forth between head office and tech support. Took a ridiculous amount of time to sort out, and a ridiculous amount if time waiting for a replacement phone. Terrible customer service.”

Helpful Report

Posted 11 years ago

Hello Catherine, Thanks for getting in touch and providing us with your feedback. I am really sorry to hear about the experience that you've had when exchanging your faulty phone and the inconvenience that it has caused. I can assure you that we do aim to make this as quick and easy as possible. As you have purchased your phone over online/over the phone with us, it does mean that we do need to process your exchange for you and it can not be done in store. This is so that we can make sure your account is fully noted and kept up to date at all times. I am so sorry for the timescale that it did take, we do aim to complete all exchanges as quickly as possible. Thanks again for your feedback, it will be passed on so that improvements can be made going forward. Thanks, Sam.

Posted 11 years ago

“Very speedy service - ordered my phone in the afternoon and it arrived before 11 am the following morning.”

Helpful Report

Posted 11 years ago

“They promise all stuffs with false information and after signing up the contract they ditch the customer. If you enquire abt that again and question them they just say apology. As mine was an upgrade they did not even given me an option of cancelling the contract. So I did not given any option other than continue with the contract. Don't trust these guys. What ever they say is only the marketing strategy. Note that you cannot speak to the same person with whom you signed in the contract which makes them easy to wash off their hands with just an apology. Very much unsatisfied with the purchaase.”

Helpful Report

Posted 11 years ago

“I was inform me I could update my phone, I asked would it be trouble free and easy, no it was not!!!!!!!! My switch from Orange to EE has been a disaster, no direct debit set up, 2 late payments now sat on my credit file, sat on the 150 number for 40mins trying to correct it, great service!!! I have asked for my credit file to be corrected, if it is not put right I will be going to the Ombudsman! I expect to have the credit file correction confirmed in writing. Ken Dale”

Helpful Report

Posted 11 years ago

“Ok. The return and resend of phones jaded my experience slightly...After asking for iPhone I didn't like and went for Samsung s5. Sim card is different for both phones and this should be been picked up but had to go and get sim card from shop. Had to go to.phones4 u shop and was made to wait for an age before even being acknowledged by staff. Then went directly to ee shop and got sim card without hassle.”

Helpful Report

Posted 11 years ago

Hello Kevin, Thank you for getting in touch and writing your review. I am really sorry to hear of this experience that you've had, and I do agree it should have been picked up that your new phone required a different sim. This should then have been sent out to you with the phone so that you could be up and running straight away. I'm so sorry for the delay in using your new phone due to this and also the time you had to wait in store. I am however, glad to hear that it has now been sorted and hope that your new phone is working okay? Thanks again for letting us know, I'll make sure it's fedback to the relevant team so it doesn't happen again. Kind Regards, Sam.

Posted 11 years ago

“Used Phones 4U in the past and for some unknown reason I went to another phone 'warehouse' for a contract. When I tried going back to the other place top change network I was reused a contract. They tried to blame the carrier but after an hour on the phone to the carrier, they said there shouldn't have been a problem. So off I went to Phones 4U online and after selecting a tariff within a few minutes I was set. Phone was delivered the next morning and I couldn't be happier :-)”

Helpful Report

Posted 11 years ago

“very fast delivery great communication will do business again”

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Posted 11 years ago

“Excellent service. Best deal on the internet and phone arrived promptly. It was all very straight forward and efficient.”

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Posted 11 years ago

“Good Service”

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Posted 11 years ago

“Very happy with Phones4U service, deal and prompt delivery .”

Helpful Report

Posted 11 years ago

“It has been a very poor service with no attention to customer service. Received one line upgrade only while I did apply for 2 lines and the reason given was an absolute lie that ee has refused on the grounds of low credit while ee confirmed to me that I am eligible and preapproved for upto 5 lines.also phone received is not in a good working order which I did complaint about and received no answer whatsoever till now . would never use again and will make sure to take it further with trading standards.”

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Posted 11 years ago

“Very good service”

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Posted 11 years ago

“Great deal, and so far great service”

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Posted 11 years ago

“Quick service, very helpful, got exactly what I wanted at a very good price. Delivery was quick with no issues! Very happy with my phone. Only one quibble, I want offered any extras or freebies!!”

Helpful Report

Posted 11 years ago

Phones 4u is rated 3.1 based on 662 reviews