Phones 4u Reviews

Name: Phones 4u
Address: Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,, Staffordshire
Rating: 3.12

3.1 Rating 662 Reviews

44 %

of reviewers recommend Phones 4u

Company Reviews

Questions

Metrics

3.1

Based on 662 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

Write Your review

Tell us how Phones 4u made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Phones 4u 5 star review on 10th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good customer service! Would highly recommend !!!”

Helpful Report

Posted 11 years ago

“Everyone is super efficient and friendly”

Helpful Report

Posted 11 years ago

“Very good service and advise. Phone come quickly as stated.”

Helpful Report

Posted 11 years ago

“When it goes well is fine, when mistakes made, it follows more and more mistakes, where right hand is unaware of the left one and no brain is present in the process. They say sorry nicely, lead you to believe they are doing something, however later you find out they have not done as promised and made the mess deeper and more unmanageable.”

Helpful Report

Posted 11 years ago

Hello Amir, Thanks for posting your review. I am really sorry to hear about the service and experience that you've received when taking out your contract with us. I have taken a look into your account and I can see that you have spoken with our Customer Service Team who have now resolved this for you. I am so sorry for the experience and inconvenience caused. Thanks, Sam.

Posted 11 years ago

“The biggest mistake I ever made. Never ever come back again in my life time.”

Helpful Report

Posted 11 years ago

Hi Krishnakumar, Thanks for posting your review. I'm really sorry to hear that you feel this way. I've taken a look into your account and I can see that your order has been cancelled and returned to us. I do hope that everything is now sorted for you. Kind Regards, Sam.

Posted 11 years ago

“Sales staff listened and sold me exactly what I required...thank you”

Helpful Report

Posted 11 years ago

“Incompent shower of halfwits who completely ballsed up mine & my fiancés upgrades, wouldn't recommend p4u to my worst enemy!”

Helpful Report

Posted 11 years ago

“I'm triyng to get a phone contract and I can't ....”

Helpful Report

Posted 11 years ago

“I didn't buy anything from Phones4U, so I don't know why they have asked me to write this review. I tried to buy something from them, but for whatever reason, the transaction did not go through. I went to Carphone Warehouse instead.”

Helpful Report

Posted 11 years ago

Hi Emma, Thanks for posting your review. I'm sorry to hear that the order you placed with us did not go through. All orders that are placed are subject to the relevant security and credit checks. For security, we don't always get the exact reason back as to why it has been cancelled. I am really sorry for any inconvenience that has been caused. Thanks, Sam.

Posted 11 years ago

“You've got a cheek, refused my contract request because of a misunderstanding 5 yrs ago and want £350 upfront for a phone, my feedback is get stuffed”

Helpful Report

Posted 11 years ago

Hi Stephen, I'm really sorry to hear that the application that you've placed with us has not been accepted. All orders that are placed are subject to the relevant security and credit checks. After looking into your order I can see that the order was cancelled when it went to the network for the credit check and we don't always get the outcome of these checks. You can replace the order if you like but I would advise trying a different networks as the checks can vary. Thanks, Sam.

Posted 11 years ago

“Very quick delivery and my brother is happy with his phone! Great work!”

Helpful Report

Posted 11 years ago

“Been dealing with the company for some years now. Good efficent service with no hastles whatsover.”

Helpful Report

Posted 11 years ago

“Lack of customer care”

Helpful Report

Posted 11 years ago

“i placed an order and never heard from you again either way to be told if order was successfull or not and i thought that was very poor to be honest and cant understand it , thanks”

Helpful Report

Posted 11 years ago

“It haven't come”

Helpful Report

Posted 11 years ago

“ried to bas contract phone and was knocked back frokm it I thought I would mmaybe get one as im a student and I use a lot of data and stuff ut I got regected I think its unfair”

Helpful Report

Posted 11 years ago

Hi Georgee, Thanks for getting in touch with us. All orders that are placed with us are subject to the relevant security and credit checks. If it is that you're unsuccessful then you can replace the order but I would advise trying an alternative network as they can vary. Thanks, Sam.

Posted 11 years ago

“very bad service”

Helpful Report

Posted 11 years ago

“Absolutely terrible. Waited 7 weeks for a phone replacement that should have been done next day. Everybody in customer service told me a different service. Replacement phone was sent to a random address in Coventry (I'm in Sheffield) and they refused to send me a proper replacement until the person they had randomly sent it to chose to return it. In the end they gave me a replacement in store which they swore on day 1 they could not do... At upgrade time my wife and I both upgraded at the same time on the same telephone call. They sent us both a phone, and then despite having taken our money told my wife she had failed a credit check and could not have the phone. We checked with Experian and no credit check had been done. We got a whole bunch of lies, slander, and libel from a whole bunch of operators and in the end my wife's upgrade put her £100 out of pocket on the deal she should have had, was promised, and was sold. Customer services have two issues outstanding for at least 3 months now and are not returning my calls - yet they have asked me to write an honest review. So here it is! Hope this helps. I'm not afraid to publish this as it's fully true and I stand by all the statements made. I can't think of a single reason to bother to use Phones4u in the future. Avoid.”

Helpful Report

Posted 11 years ago

“I was happy with my purchase. Site was easy to use and was competitively priced. Once I placed the order, it was delivered quickly and I had an excellent delivery service and was given an hour slot, so really convenient and no waiting around all day. I also asked them to port my number and this was done within 24 hours with no problems.”

Helpful Report

Posted 11 years ago

“Didn't explain contract to my satisfaction unfortunately I am now stuck with a phone I do not want.I felt like the sales team who called me was very rude.”

Helpful Report

Posted 11 years ago

Phones 4u is rated 3.1 based on 662 reviews