Phones 4u Reviews

Name: Phones 4u
Address: Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,, Staffordshire
Rating: 3.14

3.1 Rating 669 Reviews

45 %

of reviewers recommend Phones 4u

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3.1

Based on 669 reviews

Customer Service
Communication Channels	Live Chat

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Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 18th May 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took 3 weeks to replace broken phone with broken phone and despite assurances that it wouldn't effect my rights it seems to have done. Second broken phone has not been collected and contracted has not been cancelled due to not being fit for purpose. I month, no phone, and contract not cancelled.”

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Posted 11 years ago

“Ordered the phone, got charged for the phone, received the phone. So far so good.”

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Posted 11 years ago

“As a new customer, I'm really impressed! Had no problems whatsoever. Very helpful customer service and really friendly shop staff that go out their way for you. Of all the places I could have gone to I'm glad I chose Phones 4 U! A very happy customer!”

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Posted 11 years ago

“Very poor customer service from initial contact. I have gone weeks without a phone over what was supposed to be a simple upgrade. I have been treated with a "computer says no" attitude and I will not be renewing my contract through phones 4 u”

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Posted 11 years ago

“It took nearly four weeks to get my new phone up and running! In the end a new SIM card was provided. All the staff were polite and helpful but seemed unable to solve the problem in a timely manner.”

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Posted 11 years ago

Hi Margaret, Thanks for getting in touch and leaving some feedback. Apologies over the delay in getting you connected and up and running. I can imagine it must have been quite frustrating, however, I can see the issue is now resolved and so I hope your contract is now running smoothly. Thanks again Margaret, Hugh

Posted 11 years ago

“online was ok my local shop was not they wanted to charge for the phone”

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Posted 11 years ago

Hi Karen, Thanks for getting in touch and leaving some feedback. Sometimes our deals online are better than in store and vice versa. I hope we can make any future purchases 5 stars. Thanks again Karen, Hugh

Posted 11 years ago

“It was easy to upgrade, not quite sure why they don't give the in-store staff the same ability to give further discounts like the sales guy I was put onto in-store via the phone! Would use and recommend to others, my thanks to the staff that assisted me.”

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Posted 11 years ago

“Very good customer service! Would highly recommend !!!”

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Posted 11 years ago

“Everyone is super efficient and friendly”

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Posted 11 years ago

“Very good service and advise. Phone come quickly as stated.”

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Posted 11 years ago

“When it goes well is fine, when mistakes made, it follows more and more mistakes, where right hand is unaware of the left one and no brain is present in the process. They say sorry nicely, lead you to believe they are doing something, however later you find out they have not done as promised and made the mess deeper and more unmanageable.”

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Posted 11 years ago

Hello Amir, Thanks for posting your review. I am really sorry to hear about the service and experience that you've received when taking out your contract with us. I have taken a look into your account and I can see that you have spoken with our Customer Service Team who have now resolved this for you. I am so sorry for the experience and inconvenience caused. Thanks, Sam.

Posted 11 years ago

“The biggest mistake I ever made. Never ever come back again in my life time.”

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Posted 11 years ago

Hi Krishnakumar, Thanks for posting your review. I'm really sorry to hear that you feel this way. I've taken a look into your account and I can see that your order has been cancelled and returned to us. I do hope that everything is now sorted for you. Kind Regards, Sam.

Posted 11 years ago

“Sales staff listened and sold me exactly what I required...thank you”

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Posted 11 years ago

“Incompent shower of halfwits who completely ballsed up mine & my fiancés upgrades, wouldn't recommend p4u to my worst enemy!”

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Posted 11 years ago

“I'm triyng to get a phone contract and I can't ....”

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Posted 11 years ago

“I didn't buy anything from Phones4U, so I don't know why they have asked me to write this review. I tried to buy something from them, but for whatever reason, the transaction did not go through. I went to Carphone Warehouse instead.”

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Posted 11 years ago

Hi Emma, Thanks for posting your review. I'm sorry to hear that the order you placed with us did not go through. All orders that are placed are subject to the relevant security and credit checks. For security, we don't always get the exact reason back as to why it has been cancelled. I am really sorry for any inconvenience that has been caused. Thanks, Sam.

Posted 11 years ago

“You've got a cheek, refused my contract request because of a misunderstanding 5 yrs ago and want £350 upfront for a phone, my feedback is get stuffed”

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Posted 11 years ago

Hi Stephen, I'm really sorry to hear that the application that you've placed with us has not been accepted. All orders that are placed are subject to the relevant security and credit checks. After looking into your order I can see that the order was cancelled when it went to the network for the credit check and we don't always get the outcome of these checks. You can replace the order if you like but I would advise trying a different networks as the checks can vary. Thanks, Sam.

Posted 11 years ago

“Very quick delivery and my brother is happy with his phone! Great work!”

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Posted 11 years ago

“Been dealing with the company for some years now. Good efficent service with no hastles whatsover.”

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Posted 11 years ago

“Lack of customer care”

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Posted 11 years ago

Phones 4u is rated 3.1 based on 669 reviews