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Phones 4u Reviews

3.1 Rating 653 Reviews
43 %
of reviewers recommend Phones 4u
Company Reviews Questions Metrics
3.1
Based on 653 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Live Chat, Email
Queries Resolved In
Under An Hour
Read Phones 4u Reviews
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Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 28th May 2025
Ci Panshenki
Phones 4u 5 star review on 26th May 2025
OA Rondon
Phones 4u 5 star review on 19th January 2024
James Garvey
Phones 4u 5 star review on 21st April 2023
Graves C Roman
Phones 4u 5 star review on 12th April 2023
Ian F Jefferson
Phones 4u 1 star review on 12th January 2023
Anonymous
Phones 4u 5 star review on 21st December 2022
Seith A Brown
4
Anonymous
Anonymous  // 01/01/2019
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Andrew
Verified Buyer
“Very helpful, I felt like they were trying their best to get me the right deal. Have recommended them to friends of mine.”
Helpful Report
Posted 10 years ago
Kelly
Verified Buyer
“Absolutely terrible service, would not recommend phones4u to my worst enemy. Complaint raised and going to ombudsman”
Helpful Report
Posted 10 years ago
Hi Kelly, Thanks for getting in touch and leaving a review. I'm sorry that you would not recommend us. I can see you placed an order that unfortunately did not pass our checks, and that you called to say you had received an email confirming this. I'm sorry that you felt this was unsatisfactory. I hope we can have your custom in the future and change your opinion of Phones 4u. Thanks again, Hugh
Posted 10 years ago
Raymond
Verified Buyer
“very good helpful and quick”
Helpful Report
Posted 10 years ago
Zoe
Verified Buyer
“Great assistance with picking phone and contract via the 'chat' facility. The person on chat vanished despite saying she would hang on for the order number.....anyway I processed the payment for the phone and then 20 mins later received an email advising my order had been cancelled..... I have no credit problems and have held a mobile with O2 for over 15 years. Since them I receiving a multitude of calls and emails asking why I did not proceed with the order! Shambles!”
Helpful Report
Posted 10 years ago
Hi Zoe, Thanks for getting in touch. I'm really sorry to hear that you're order was not successful. All orders that are placed are subject to the relevant security and credit checks, and the credit check is completed by the network themselves. I'm sorry to hear that you're been bombarded by us on the phone, what I'll do is drop you an email and if you can let me know the number we're calling you on I'll get this removed. Many Thanks, Sam.
Posted 10 years ago
Steve
Verified Buyer
“Good service, phone arrived next day and was cheapest deal on the Internet.”
Helpful Report
Posted 10 years ago
Susan
Verified Buyer
“Phones 4 U are easy to deal with they keep you informed and there delivery is super fast next day delivery which you can track. All in all a hassle free experience. Would recommend.”
Helpful Report
Posted 10 years ago
Val
Verified Buyer
“not happy with the service at all!”
Helpful Report
Posted 10 years ago
David
Verified Buyer
“Quick and no hassle”
Helpful Report
Posted 10 years ago
Gemma
Verified Buyer
“Phones4u's customer service was so far beyond what I'd expected it to be. They were polite and efficient and helped me find the very best deal for my phone. I'd recommend them to anyone.”
Helpful Report
Posted 10 years ago
Sameer
Verified Buyer
“i got one phone from phones4u . from month i m trying to get get one more phone ...i m getting decline i dont knw why ? whts the reason”
Helpful Report
Posted 10 years ago
Hi Sameer, Thanks for getting in touch. I'm really sorry to hear that you've not received your second order. When placing an order with us you will be subject to the relevant security and credit checks. If you do have an existing line already then the network will assess you for an additional line. I am really sorry for the inconvenience caused, you can always replace the order with a different network on 08000 725855. Thanks, Sam.
Posted 10 years ago
Joanna
Verified Buyer
“I'm waiting for a new phone from the ninth of June. Now they said that i got it at the end of the month. They sell something what they do not have. This is outrageous. I mgrounded for a month without a phone. This is my last purchase in phone4u.”
Helpful Report
Posted 10 years ago
Hi Joanna, Thanks for getting in touch and writing your review of Phones 4u. I'm really sorry to hear that there was a delay in receiving your new order, when you place an order with us it is subject to the relevant checks and also stock. I can assure you we will aim to get your phone to you as quickly as possible, I've checked your order and can see this has now been delivered and I do hope that everything is okay. Thanks again, Sam.
Posted 10 years ago
Juan Pablo
Verified Buyer
“The phone support team were incredibly helpful and nice even when I was arranging to return my phone. Will definitely consider phones4u for my next contract phone.”
Helpful Report
Posted 10 years ago
Shabana
Verified Buyer
“i like to use you services as its signal strength is very good. customr services ver friendly and cooperative.”
Helpful Report
Posted 10 years ago
James
Verified Buyer
“Great fast service. Always use phones4u when buying a mobile.”
Helpful Report
Posted 10 years ago
Brian
Verified Buyer
“not a very entertaining experience the phone arrived on time ? why no instruction manual being a novice with phones I had to go out and buy a manual , no conection due to the sim card being faulty 2 days later new sim card arrives now 3 days unable to understand instructions due to staff on the phone not speaking or understanding English took 4 days to get things sorted out I would not repeat the experience again very stressfull”
Helpful Report
Posted 10 years ago
Hello Brian, Thank you for getting in touch and leaving your comments. It's great to hear that you're new phone arrived on time :) In regards to the instruction manual, these are no longer provided by the manufacturers in the box. Instead what you can do is visit your manufacturers website and you will be able to download a copy to your PC. I am really sorry to hear about the experience you've had and hope it doesn't put you off. Rest assure that I will be making sure your comments are passed on so that it can be improved in future. Kind Regards, Sam.
Posted 10 years ago
Garry
Verified Buyer
“The whole process of applying for a contract was very easy”
Helpful Report
Posted 10 years ago
Jeannette
Verified Buyer
“very good thanks use you again”
Helpful Report
Posted 10 years ago
Russell
Verified Buyer
“After talking to phones 4u and being a little bit technophobic I trusted your sales team to provide me with a suitable handset and contract after explaining what I needed. I was amazed at the poor quality handset which I was provided and promptly sent it back to then be supplied with a newer version of the same phone which is not at all fit for purpose and to this end I am now stuck with a phone I will not use for a 2 year contract and no way out of it but to buy myself out which I am not in a position to do. After being called a liar by your customer service team when I explained I asked for an I phone 4s originally I will never use you again or recommend you to anybody.”
Helpful Report
Posted 10 years ago
Lorraine
Verified Buyer
“What a nightmare! From paying for 2 brand new phones we received 1 brand new one and 1 reconditioned 1. To add insult to injury, the replacement phone was then faulty. This took over 2 months in total to rectify. The faulty phones were my husbands. He us self employed and this cost him quite a lot of business at the time. Clients could not get hold if him at all. Never again will I deal with Phones4u”
Helpful Report
Posted 10 years ago
Hi Lorraine, Thanks for getting in touch and leaving a review. I'm really sorry to hear of the experience yourself and husband have had. We do offer a 28 day exchange period in the unlikely event your handset is faulty. It is extremely rare with iPhone handsets for anything to be opened prior to delivery as they are all sealed units. I can see your husband was referred to our Technical Support team to look into the problem you were experiencing with the handset. I hope the problem has since been resolved and again apologies over the situation. I can imagine it was an extremely frustrating period for you both. Thanks again, Hugh
Posted 10 years ago
John
Verified Buyer
“Don't deliver to work address, had to take a day off for delivery. First phone delivered was faulty, ran up a 60 pound phone bill calling to rectify this then, as you don't deliver to work addresses go to the middle of nowhere to pick it up from the depot.”
Helpful Report
Posted 10 years ago
Hi John, Thanks for getting in touch and leaving a review. I'm sorry the phone you received was faulty. We do offer a 28 day exchange period in the unlikely event your handset is faulty. We can only deliver to your home address in these instances for security purposes. In regards to your £60+ bill I would refer you to speak to the network provider T-Mobile, you can reach them by dialing 150 off your mobile. They will be able to give you a breakdown of the numbers you have called which have resulted in the additional £20+ on top of your normal bill. If you experience any further problems or have any queries please do not hesitate to get in touch with us via our free Live Chat facility available on support.phones4u.co.uk. Thanks again John, Hugh
Posted 10 years ago
Phones 4u is rated 3.1 based on 653 reviews
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