Phones 4u Reviews

Name: Phones 4u
Address: Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,, Staffordshire
Rating: 3.12

3.1 Rating 662 Reviews

44 %

of reviewers recommend Phones 4u

Company Reviews

Questions

Metrics

3.1

Based on 662 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

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Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 10th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The phone support team were incredibly helpful and nice even when I was arranging to return my phone. Will definitely consider phones4u for my next contract phone.”

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Posted 11 years ago

“i like to use you services as its signal strength is very good. customr services ver friendly and cooperative.”

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Posted 11 years ago

“Great fast service. Always use phones4u when buying a mobile.”

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Posted 11 years ago

“not a very entertaining experience the phone arrived on time ? why no instruction manual being a novice with phones I had to go out and buy a manual , no conection due to the sim card being faulty 2 days later new sim card arrives now 3 days unable to understand instructions due to staff on the phone not speaking or understanding English took 4 days to get things sorted out I would not repeat the experience again very stressfull”

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Posted 11 years ago

Hello Brian, Thank you for getting in touch and leaving your comments. It's great to hear that you're new phone arrived on time :) In regards to the instruction manual, these are no longer provided by the manufacturers in the box. Instead what you can do is visit your manufacturers website and you will be able to download a copy to your PC. I am really sorry to hear about the experience you've had and hope it doesn't put you off. Rest assure that I will be making sure your comments are passed on so that it can be improved in future. Kind Regards, Sam.

Posted 11 years ago

“The whole process of applying for a contract was very easy”

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Posted 11 years ago

“very good thanks use you again”

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Posted 11 years ago

“After talking to phones 4u and being a little bit technophobic I trusted your sales team to provide me with a suitable handset and contract after explaining what I needed. I was amazed at the poor quality handset which I was provided and promptly sent it back to then be supplied with a newer version of the same phone which is not at all fit for purpose and to this end I am now stuck with a phone I will not use for a 2 year contract and no way out of it but to buy myself out which I am not in a position to do. After being called a liar by your customer service team when I explained I asked for an I phone 4s originally I will never use you again or recommend you to anybody.”

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Posted 11 years ago

“What a nightmare! From paying for 2 brand new phones we received 1 brand new one and 1 reconditioned 1. To add insult to injury, the replacement phone was then faulty. This took over 2 months in total to rectify. The faulty phones were my husbands. He us self employed and this cost him quite a lot of business at the time. Clients could not get hold if him at all. Never again will I deal with Phones4u”

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Posted 11 years ago

Hi Lorraine, Thanks for getting in touch and leaving a review. I'm really sorry to hear of the experience yourself and husband have had. We do offer a 28 day exchange period in the unlikely event your handset is faulty. It is extremely rare with iPhone handsets for anything to be opened prior to delivery as they are all sealed units. I can see your husband was referred to our Technical Support team to look into the problem you were experiencing with the handset. I hope the problem has since been resolved and again apologies over the situation. I can imagine it was an extremely frustrating period for you both. Thanks again, Hugh

Posted 11 years ago

“Don't deliver to work address, had to take a day off for delivery. First phone delivered was faulty, ran up a 60 pound phone bill calling to rectify this then, as you don't deliver to work addresses go to the middle of nowhere to pick it up from the depot.”

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Posted 11 years ago

Hi John, Thanks for getting in touch and leaving a review. I'm sorry the phone you received was faulty. We do offer a 28 day exchange period in the unlikely event your handset is faulty. We can only deliver to your home address in these instances for security purposes. In regards to your £60+ bill I would refer you to speak to the network provider T-Mobile, you can reach them by dialing 150 off your mobile. They will be able to give you a breakdown of the numbers you have called which have resulted in the additional £20+ on top of your normal bill. If you experience any further problems or have any queries please do not hesitate to get in touch with us via our free Live Chat facility available on support.phones4u.co.uk. Thanks again John, Hugh

Posted 11 years ago

“I was promised a gourmet society membership as part of my offer but it has never materialised.”

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Posted 11 years ago

Hiya Emma, Thanks for getting in touch, hope you're well? I'm sorry that you've not received the details on how to claim and set up the Gourmet Society Membership. I've got your email address so I'll send you the details and link that you need to do this. So sorry for the delay. Thanks, Sam.

Posted 11 years ago

“Tried to upgrade two phones with this organisation earlier this year. Supplied all the details and put the order in for the wife's, then did the same for mine, but because mine couldn't be upgraded until a week later it meant the order was split. Wife's came alright but a week later mine hadn't. Rang to check and found that there was no order for mine on the system, even though the man I ordered through was adamant everything was ok and would be fine. As the result of this I was unable to receive the "free" gift I had requested. I was offered something I didn't want and in the end because they couldn't even process any of my order, I cancelled it. Ended going elsewhere for my phone and started again. Ended with two separate contracts which confused the hell out of EE and my bank. Would be better going straight to EE direct next time. Also the contracts they offered were not as good because they compensated themselves for the alleged free gifts.”

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Posted 11 years ago

“I went into the store and a really helpful lady offered good clear and honest advice and as the phone was not in stock i purchased it on line.Phone came the next day - really easy and I loved the free gourmet society membership I have made my money for the phone back thank you”

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Posted 11 years ago

“I was coming to the end of the my previous contract, when I realized that I wasn't completely happy with the service that I was receiving from my current provider. I remember that the Galaxy note 3 had just came out and I had already fallen in love with it. Phones4u helped me find a deal that would suit me they spent around an hour on the phone with me, looking for different deals and found the perfect deal, they made sure that everything was in place and that I was happy. They care about their customers.”

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Posted 11 years ago

“Good customer service, competitive prices”

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Posted 11 years ago

“Completely messed my order up from the start, wrong phone sent and put on wrong price plan and took over a month to get it sorted out, will not be using phones 4 u again.”

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Posted 11 years ago

Hi Andrew, Thanks for taking the time to get in touch and leave a review. I'm really sorry to hear of the experience you've had. I can see the correct replacement phone has now been delivered and your tariff has been amended. I can imagine it must have been a very frustrating situation to be in. I hope you were not inconvenienced too much and everything is now running smoothly. Thanks again Andrew, Hugh

Posted 11 years ago

“1. It took a 30 minute call to upgrade during which I had to repeatedly give information you must already have. 2. It took repeated attempts to get my cashback paid”

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Posted 11 years ago

Hi John, Thanks for getting in touch and leaving a review. Sorry to hear you had some initial problems with the contract. I hope you've now received your cash-back all else is well. In regards to the sales call being around 30 minutes long. This not out of the ordinary as the sales agent must clearly obtain all of your personal and account information as well the choice of phone and tariff etc masking sure you fully understand your options and what you have agreed to. I hope you were not inconvenienced too much though. Thanks again John, Hugh

Posted 11 years ago

“Great service, brill phone, took all my bank details but never set up my direct debit, EE then told me to pay 2 months up front, then i can set up my direct debit, bit dissapointed on that score!”

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Posted 11 years ago

“I'll start this by saying that I have always used phones 4u. Basically I was on a rolling contract and decided that I would move across from orange to EE (the same company). I went into one of your stores and was offered a deal to move that matched an offer that was made to me by O2. I accepted the deal and moved across and had an iPhone 5 in the process. I was initially delighted. However it came to my attention that I was given an additional line in lieu of a new contract. Paying nearly £120 for a month. I ended up doing this for three months whilst a yourselves and EE/orange disputed who was to blame. £180 out of pocket, I eventually agreed to pay EE. I am incredibly disappointed by both yr attitude and customer service. I have been a valued customer of yours for several years and for no fault of my own have been punished by your inability. Regards Andy”

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Posted 11 years ago

Hi Andy, Thanks for taking the time to get in touch and leave a review. I'm sorry to hear of your experience. I can imagine it must have been very frustrating to have been in that situation. I can confirm that Phones 4u had not asked for any additional line to be set up as there was no credit check ran for such. Apologies over the experience Andy. I hope we can look to retain your custom in the future. Thanks again, Hugh

Posted 11 years ago

“I bought an iPhone on Vodafone which turned out to pretty much useless to me because I have no signal whatsoever in my area. It would of been useful to me if there was a signal checker before ordering.”

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Posted 11 years ago

Hi Sarah, Thank you for getting in touch and leaving some feedback. I'm sorry to hear you do not have good signal. We do have coverage checkers for each of our network providers available on our website at www.phones4u.co.uk/vodafone. It may be worth contacting Vodafone to inquire about a Sure Signal Box. This box connects to your homes wifi and guarantees 3G signal in your home. I hope this helps, Hugh

Posted 11 years ago

“I found the adviser I spoke with very helpful and received my phone the very next day.”

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Posted 11 years ago

Phones 4u is rated 3.1 based on 662 reviews