Phones 4u Reviews

Name: Phones 4u
Address: Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,, Staffordshire
Rating: 3.12

3.1 Rating 662 Reviews

44 %

of reviewers recommend Phones 4u

Company Reviews

Questions

Metrics

3.1

Based on 662 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

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Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 10th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful when they phoned me back after my leaving my mobile number regarding upgrade of phone. Talked me through all options without any form of pushing. I ended up with a better phone than the one that I was after (Nokia Lumia 1020 rather than the 925), the same package that I was currently one (through T-Mobile) at a cheaper rate. Can't fault this. The only problem occurred with the delivery - it came a day earlier than I had re-arranged, but luckily I was at home to sign for. Would recommend.”

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Posted 11 years ago

“My wife and I purchased new phones as part of the agreement there was a cash sum of £240.00 combined which hasn't been paid into the account yet. When speaking to a collegue they advised nothing on system to show this deal was agreed. I would greatly like this to be looked into.”

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Posted 11 years ago

Hi Kyle, Thanks for getting in touch and leaving some feedback. I'm sorry to hear of your experience. I can confirm the £100 BACs payment for this order no was raised and cleared in March 2014. If you have any other queries please don't hesitate to get in touch via our Live Chat facility available on support.phones4u.co.uk. Live chat is the best route for us to help you out as quickly as possible. Thanks, Hugh

Posted 11 years ago

“I feel that it-s not made very easy for customers who order over the phone and you get much better service in store. You need to ensure that customers are made aware of what they can and can't do by doing it via phone.”

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Posted 11 years ago

Hi Hannah, Thanks for getting in touch and leaving some feedback. I'm sorry you didn't feel the service was as good as store. I can appreciate there is more of a personal touch in store, but the telesales team should also be able to answer any questions you may have about a contract. I hope we can offer you a better service in the future. Thanks, Hugh

Posted 11 years ago

“Nothing But a Nightmare company to deal with. Tried to cancel an upgrade within 24 hours of agreeing to one on phone, only for them to rewrite the Distance Selling Regulations to suit themselves. Rude, Unhelpful and arrogant staff on the LIVE CHAT facility, telephone and in store. Will never deal with them again.”

Helpful Report

Posted 11 years ago

Hi Robert, Thanks for getting in touch and leaving a review. I'm sorry to hear you were unhappy with the service provided. At the time of purchase there was a no returns policy with any upgrades purchased, this is because an upgrade is a continuation of your previous contract. I hope the contract is now running smoothly, apologies for any inconvenience caused when contacting ourselves. Thanks again, Hugh

Posted 11 years ago

“Crazy customer servicing!!! Why can't I go into one of the shops for advice/help? They told me because I ordered online it is totally separate from the shops and strictly speaking did not have to help me. However when I went into the Bournemouth branch the guy was very helpful though I should not have to go through that in the first place.”

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Posted 11 years ago

Hi Stephen, Thanks for getting in touch and leaving some feedback. I'm sorry to hear you were advised our Phones 4u stores would not be able to help. This is not the case, as you have now experienced. The only restriction would be is that stores cannot process any till functions for Web/Telesales customers. I hope you received the service you required. Many thanks, Hugh

Posted 11 years ago

“brilliant”

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Posted 11 years ago

“Bought and paid for a phone and it was delivered the next day,I opened the box and all the paper work was right and said amount debited to my credit card.All good so far but hey presto the wrong phone.Contacted them by phone straight away and was told they would send a bag to collect it and when they received it back my credit cardwould be refunded after 7 to 10 working days.Yes you guessed it next day and no bag,another phone call this time I was in the shop and used their phone ,yes you guessed it next day no bag.Day three yet another phone call,it was sent sir but we will send another one as well.Well I am holding my breath and dont want another request for yet another non existant bag,could this be a delaying tactic to keep hold of my money for as long as possible.My credit card was debited straight away,but it looks like it will be over 2 weeks before I get my money back.They did not even offer to send me the phone I first ordered until they got the other one back,of course if I would like to order another phone and pay for that as well I could take that option.Pahhhhhh humbug.Phones for U,I dont think so,lovely girls on the end of the phone but helpless to help you.”

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Posted 11 years ago

“Service exellent and the phone brilliant.”

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Posted 11 years ago

“I ordered my sim on the 2nd May which is when my contract started its now the 5th and I still have no phone. I called the help line the help line and was told it could take up to 48 Hrs. to activate. Still waiting.”

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Posted 11 years ago

Hi Joseph, Thanks for getting in touch and leaving some feedback. I'm sorry there was a slight delay with your connection. I can see Vodafone confirmed the connection was successful on the 3rd June. In some instances it can take the 48 hours for the SIM to be connected. I hope you were not inconvenienced too much, I can certainly appreciate your frustration though. Hope all is well now Joseph. Thanks again, Hugh

Posted 11 years ago

“The staff was very kind, considerate too, they benefit all the customers needs.”

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Posted 11 years ago

“Just had my delivery I ordered a phone with a free gift witch was a laptop and only the phone has come”

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Posted 11 years ago

“Ordered the phone on Saturday and today Wednesday have still not received it. Not good”

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Posted 11 years ago

Hi Andrew, Thanks for getting in touch and leaving a review. I can see the handset was signed for later that Wednesday. I'm sorry it took so long to reach you. As you live in the Highlands in Scotland deliveries normally take 2 working days. I can definitely appreciate your eagerness to receive your new iPhone though. I hope all is well with the contract now Andrew. Thanks again for leaving some feedback. Hugh

Posted 11 years ago

“I was abruptly and rudely told that my order was cancelled moments after placing my order without any explanation!”

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Posted 11 years ago

Hi Frances, Thanks for getting in touch and leaving a review. I'm sorry you were not successful in taking a contract with ourselves. It appears the network credit check had been declined. However, we do not always get a direct reason as to why it has been declined I'm afraid. I would recommend contacting the network directly for more information. Thanks, Hugh

Posted 11 years ago

“What can I say but first class service. Choose your phone and deal enter info and then you are kept informed at every stage of a short 24 hours to receive your phone. I even knew the name of the courier driver. All arrived safely up and running in less than an hour. Well done guys. Gods to do business with you.”

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Posted 11 years ago

“Prompt professional service and fast, accurate delivery.”

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Posted 11 years ago

“I'm very happy”

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Posted 11 years ago

“I did not get the phone for stupid credit score, even though I pay my phone bill on time.”

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Posted 11 years ago

“Very poor ! Sent the wrong size SIM card and a faulty handset. Got to wait for a bag to be sent out to send the phone back then wait for a replacement to be sent out and will not change my phone in store when I desperately need a phone ! Very poor service”

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Posted 11 years ago

Hi Becca, Thanks for getting in touch and leaving a review. I'm sorry to hear you received a faulty handset. As you can appreciate receiving a brand new handset faulty is very rare. However I can imagine it must have been very frustrating having to be without a phone for the exchange period. I hope both the new handset and SIM card are now working well. Thanks again, Hugh

Posted 11 years ago

“It would be better if there is more help with credit with the mobile phone companys.so u can get a mobile phone for the people who cant get one”

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Posted 11 years ago

Hi Lee, Thanks for getting in touch and leaving some feedback. I'm sorry to hear you couldn't take out a contract with ourselves. We do now have our own network called LIFE Mobile, it may be worth checking what deals you can take out. Hope this helps Lee, Hugh

Posted 11 years ago

“Happy with the service, delivery service is very good . I was given various options to choose for my delivery that will suit me. A happy customer”

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Posted 11 years ago

Phones 4u is rated 3.1 based on 662 reviews