Phones 4u Reviews

Name: Phones 4u
Address: Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,, Staffordshire
Rating: 3.09

3.1 Rating 653 Reviews

43 %

of reviewers recommend Phones 4u

Company Reviews

Questions

Metrics

3.1

Based on 653 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 28th May 2025

Ci Panshenki

Phones 4u 5 star review on 26th May 2025

OA Rondon

Phones 4u 5 star review on 19th January 2024

James Garvey

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Phones 4u 5 star review on 21st April 2023

Graves C Roman

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Phones 4u 5 star review on 12th April 2023

Ian F Jefferson

Phones 4u 1 star review on 12th January 2023

Anonymous

Phones 4u 5 star review on 21st December 2022

Seith A Brown

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff was very kind, considerate too, they benefit all the customers needs.”

Helpful Report

Posted 11 years ago

“Just had my delivery I ordered a phone with a free gift witch was a laptop and only the phone has come”

Helpful Report

Posted 11 years ago

“Ordered the phone on Saturday and today Wednesday have still not received it. Not good”

Helpful Report

Posted 11 years ago

Hi Andrew, Thanks for getting in touch and leaving a review. I can see the handset was signed for later that Wednesday. I'm sorry it took so long to reach you. As you live in the Highlands in Scotland deliveries normally take 2 working days. I can definitely appreciate your eagerness to receive your new iPhone though. I hope all is well with the contract now Andrew. Thanks again for leaving some feedback. Hugh

Posted 10 years ago

“I was abruptly and rudely told that my order was cancelled moments after placing my order without any explanation!”

Helpful Report

Posted 11 years ago

Hi Frances, Thanks for getting in touch and leaving a review. I'm sorry you were not successful in taking a contract with ourselves. It appears the network credit check had been declined. However, we do not always get a direct reason as to why it has been declined I'm afraid. I would recommend contacting the network directly for more information. Thanks, Hugh

Posted 10 years ago

“What can I say but first class service. Choose your phone and deal enter info and then you are kept informed at every stage of a short 24 hours to receive your phone. I even knew the name of the courier driver. All arrived safely up and running in less than an hour. Well done guys. Gods to do business with you.”

Helpful Report

Posted 11 years ago

“Prompt professional service and fast, accurate delivery.”

Helpful Report

Posted 11 years ago

“I'm very happy”

Helpful Report

Posted 11 years ago

“I did not get the phone for stupid credit score, even though I pay my phone bill on time.”

Helpful Report

Posted 11 years ago

“Very poor ! Sent the wrong size SIM card and a faulty handset. Got to wait for a bag to be sent out to send the phone back then wait for a replacement to be sent out and will not change my phone in store when I desperately need a phone ! Very poor service”

Helpful Report

Posted 11 years ago

Hi Becca, Thanks for getting in touch and leaving a review. I'm sorry to hear you received a faulty handset. As you can appreciate receiving a brand new handset faulty is very rare. However I can imagine it must have been very frustrating having to be without a phone for the exchange period. I hope both the new handset and SIM card are now working well. Thanks again, Hugh

Posted 10 years ago

“It would be better if there is more help with credit with the mobile phone companys.so u can get a mobile phone for the people who cant get one”

Helpful Report

Posted 11 years ago

Hi Lee, Thanks for getting in touch and leaving some feedback. I'm sorry to hear you couldn't take out a contract with ourselves. We do now have our own network called LIFE Mobile, it may be worth checking what deals you can take out. Hope this helps Lee, Hugh

Posted 10 years ago

“Happy with the service, delivery service is very good . I was given various options to choose for my delivery that will suit me. A happy customer”

Helpful Report

Posted 11 years ago

“Quick and easy to use the website and dispatch was great also the Web chat was good”

Helpful Report

Posted 11 years ago

“I was texted and emailed every step of the way and even have me an hour delivery slot”

Helpful Report

Posted 11 years ago

Phones 4u is rated 3.1 based on 653 reviews