Phones 4u Reviews

Name: Phones 4u
Address: Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,, Staffordshire
Rating: 3.09

3.1 Rating 652 Reviews

43 %

of reviewers recommend Phones 4u

Company Reviews

Questions

Metrics

3.1

Based on 652 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 28th May 2025

Ci Panshenki

Phones 4u 5 star review on 26th May 2025

OA Rondon

Phones 4u 5 star review on 19th January 2024

James Garvey

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Phones 4u 5 star review on 21st April 2023

Graves C Roman

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Phones 4u 5 star review on 12th April 2023

Ian F Jefferson

Phones 4u 1 star review on 12th January 2023

Anonymous

Phones 4u 5 star review on 21st December 2022

Seith A Brown

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service and quick to send out new phone but wish they would offered the best deal straight away instead of having to argue to get the best price/package.”

Helpful Report

Posted 10 years ago

“I applied for a phone through phones for u online and still haven't heard anything about being accepted or declined so I just left it!!! I cant be bothered with phones for u and will be going to car phone warehouse!!”

Helpful Report

Posted 10 years ago

“Screen protector damaged upon arrival”

Helpful Report

(P4U Web) - Posted 10 years ago

Hi Tawnie, Thanks for your post! I'm so sorry that your screen protector is faulty, if you are able to visit your local store then we can get this exchanged for you. Thanks, Sam.

Posted 10 years ago

“yep it does what it says on the the packet”

Helpful Report

(P4U Web) - Posted 10 years ago

“yep it does what it says on the the packet”

Helpful Report

(P4U Web) - Posted 10 years ago

“Service was good but information told about the new contract was wrong.”

Helpful Report

Posted 10 years ago

“My son is really pleased with his phone. It arrived really quick. I got plenty of notice to say it was on the way. I would certainly recommended to other people. Thankyou”

Helpful Report

(P4U Web) - Posted 10 years ago

“it is a very good service i have never had any problems with the service i will buy more products from phones 4 u”

Helpful Report

Posted 10 years ago

“I am not at all happy with this phone , I wish I can return it, please let me know if I can return it. 1)This is not user friendly for writing message, deleting messages , take lot of time to explore. no conferencing. Simple not happy, could you please return and I can get cash back please ?”

Helpful Report

Posted 10 years ago

“The actual purchase process went quite well BUT it was NOT explained to me the full implications of staying with the same phone number and service provider. If I had not stayed with Orange/EE, I would have been able to transfer my phone number without a lot of fuss and hassle. The phone I wanted had 2 different service providers, I did tell your Rep. what I wanted to do. If he had explained the complications about changing contracts BUT keeping the phone number, I would have changed provider. As it turned out, I had to pay for a whole month before I could use my new phone. This was VERY frustrating - I have discussed this with other users who say exactly the same!!!”

Helpful Report

Posted 10 years ago

“Quick delivery, good prices.”

Helpful Report

Posted 10 years ago

“I went into your store to get a galaxy s4 and ghia deal, the store had both these items in stock but because they could not find the combo option on their system I had to place an order over the phone whilst in the shop then walk out empty handed and wait 5 days for my things to be delivered, when my parcel came it only had the phone so I had to ring up to chase where the ghia watch was, the watch eventually came over 2 weeks later”

Helpful Report

Posted 10 years ago

“Sales assistant was very knowledgeable and helpful.”

Helpful Report

Posted 10 years ago

“The initial purchase was fine however since then I have had my mobile stolen. I have contacted them several times regarding proof of purchase required by my insurance company, that was nearly 3 weeks ago, I have since been reassured that e-mails will be sent and paper copies will be posted, not a thing, very poor customer service indeed!”

Helpful Report

Posted 10 years ago

“Being an RED employee was told I would get a discount on my tariff But was not given one and now it is 3-4 months and I cannot get the discount Very disappointed”

Helpful Report

Posted 10 years ago

Hello Rashmi, Thank you for your online review regarding your Vodafone contract. I am sorry that you have not been eligible for a discount. I have checked your Phones 4u account and cannot see that you have reported this to us. I really recommend speaking to your employee with regards to the clarity of the Terms and Conditions of this discount. Kind regards, Amy

Posted 10 years ago

“cancelled my order with no explanation”

Helpful Report

Posted 10 years ago

“Poor service. Completed an upgrade in April and still in the month of July I was still waiting for the package I had upgraded to. Making contact with various operators on the matter, all 6 were unable to help. Making promises that just did not occur.”

Helpful Report

Posted 10 years ago

“Didn't receive the free credit with new phone and had to wait almost 1 month for refund after several chase up phone calls.”

Helpful Report

Posted 10 years ago

Hello Roseleen, Thank you for your online review regarding your new Samsung Galaxy S3 Mini. I'm sorry that you had not received the top up on your SIM card. I am glad to hear that this has now been refunded. Kind regards, Amy

Posted 10 years ago

“Phone did not turn up when I was told it would, staying In for the day is rather annoying to find out it's not coming.. Turned up nearly a week after ordered..”

Helpful Report

Posted 10 years ago

Hello Rachel, I am so sorry for any confusion with your order. I have just listened to your call with Aaron, on 17 April, and clarified that you were not eligible to upgrade until 24 April, so we would not be able to send the phone out until then. Please accept our apologies if this was not made clear. Thank you for posting your review. Kind regards, Amy

Posted 10 years ago

“Handover from phone to new phone contract despite staying with sane provider complete cock up.”

Helpful Report

Posted 10 years ago

Hello Keith, I am sorry if there were any initial connection issues with your Orange upgrade. I hope that this has now been resolved and that you are enjoying your new Nokia Lumia 625. Thank you for bringing this to our attention and for posting your online review. Kind regards, Amy

Posted 10 years ago

Phones 4u is rated 3.1 based on 652 reviews