Phones 4u Reviews

Name: Phones 4u
Address: Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,, Staffordshire
Rating: 3.12

3.1 Rating 662 Reviews

44 %

of reviewers recommend Phones 4u

Company Reviews

Questions

Metrics

3.1

Based on 662 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 10th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will never use phones for you again, and would urge anyone looking to take out a contract phone, do it direct with the service provider, although deals may be better with phones4u the after service once you have your phone is utter trash. Phones that go wrong in a matter of weeks will need to be sent away to their offices to be checked, then and only then can they send you a replacement. Can take up to 14 days!!! Companies like O2 and EE directly, they send a courier with a replacement phone, and exchange on the doorstep within 2 days. I will never use them again, nor would I ever recommend such a shoddy company.”

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Posted 11 years ago

“I was completely ripped off. I was offered a buy out of my old contract in return of a new contract. 4 months later phones 4 u didn't buy out my old contract so now I'm left paying for two £35 contracts as a student. I tried contacting phones 4 U to sort it out but they didn't give a damn and made it all out to be my fault. I personally feel conned by the company but obviously I can't do anything about it because of their quick, sly small print that they mutter out several times during the phone call. So in my opinion never use phones 4 u, never contact anyone from phones 4 u because they just want your money and nothing else. I'd recommend using a more Intelligent, friendly phone company instead of theses c**** P.s to prevent anyone else getting the same issues I'm going to develop a contract comparison site which will contain nothing from phones 4 u”

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Posted 11 years ago

“Poor customer loyalty”

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Posted 11 years ago

“Nice staff who helped me choose the best phone for me and very friendly”

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Posted 11 years ago

“Selling me the phone and the correct one I can't complain. But I get free sky sports. ......can't access......Help to get this was poor. ......didn't want to know. Still haven't got it......saying to go into shop as wasn't their problem is not good!”

Helpful Report

Posted 11 years ago

Hi Richard, Thanks for posting! I'm so sorry that you've not been able to set up the Sky Sports application that you're entitled to. As far as I'm aware if you contact Vodafone they should be able to talk you through the steps in which to set this up. What we will do is investigate this for you further and find out the steps in which you need to take to get this all set up. Again I am so sorry for the delay and time this has taken, we will be in touch via email within 48 working hours. Many Thanks, Sam.

Posted 11 years ago

“They are very friendly very polite and couldn't ask for better”

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Posted 11 years ago

“Very helpful staff and extremely happy with the price plan for my new iPhone 5S - better than what CPW and Vodafone were offering”

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Posted 11 years ago

“I keep telling you.... I am not Helen and I don't live in England! I don't have a phone with phones 4 U”

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Posted 11 years ago

“Didn't think it's a very good service due to the phone I purchased has been cut off all ready for no reason”

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Posted 11 years ago

Hello Robbie, Thanks for your post! I'm so sorry to hear that your phone has been disconnected, we can certainly investigate this for you. What we will do is speak to the network to find out why it has been disconnected for you, as it's not something that Phones 4u will have done. Thanks, Sam.

Posted 11 years ago

“Rubbish, would not recommend. Stuck with a contract for 2 years that I didn't want all because it was done via a phone call. A phones4u agent messed my contract up now I'm stuck with it!! Avoid!!!!”

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Posted 11 years ago

“Will never shop again”

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Posted 11 years ago

“Service with delivery of phone was what you would expect , but during my application for a phone from phones for u I was offered a free gift which made me very interested so I decided to get a contract , I choose the Xbox1 . When I phoned your customer services I was told that no such offer existed. I feel that I was mis sold this offer and if I had known this then I would not have went ahead with the phone”

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(P4U Web) - Posted 11 years ago

“Deals weren't explained as such,customer adv was just after me getting into d deal.wont be shopping with sharks anymore”

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Posted 11 years ago

“Deals weren't explained as such,customer adv was just after me getting into d deal.wont be shopping with sharks anymore”

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Posted 11 years ago

“Awful service ripped me off for four months will never use again”

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Posted 11 years ago

“Was supposed to receive free speakers with my phone. they never arrived. when i called phones4u i was told they would look into it. havent heard back from them since”

Helpful Report

Posted 11 years ago

Hi Joe, Thank you for leaving your comments. I'm really sorry that you've still not received your free speaker, and that even after speaking with us it has still not arrived. This will be looked into and fedback to the relevant individuals/departments. I have got access to your account, so this is something that I will look at for you and get requested. I will email you within the next hours with the details. Thanks, Sam.

Posted 11 years ago

“Ordered my phone on a Tuesday night at 9 pm received my phone next day at 3 pm brilliant service set up phone no problem excellent all over would highly recommend also customer service was excellent”

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(P4U Web) - Posted 11 years ago

“I found the people at phones4u polite, helpful and pleasant. Only gripes are, that when I signed up through phones4u on EE, I was told that there shouldn't be a rise in my contract price until next year, yet within 6 weeks I was informed of a rise in cost. I wasn't warned either, that on EE any text over 160 characters, this includes spaces, would cost the same as a picture message or even if it was a short message with an icon added was the same. I thought I had unlimited texts on my package.I chose a reasonable monthly package of £37 but was getting bills nearly £ 10 more so beware, good deals with EE aren't so good. I still feel that this should have been pointed out as I would definitely not have gone with a EE.”

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Posted 11 years ago

Hello Jill, Thanks for your post! It's lovely to hear that when you brought from us, the service received was polite, helpful and friendly - it's exactly what we want to hear! I'm so sorry in regards to the the EE contract you've taken, the details that you mention are not something that is within our control. It is at the network's discretion if they increase their price plans, and if this is done it's normally inline with inflation and they will notify you about. Thank you again for your comments, they will be passed on and taken on board for future consideration. Thanks, Sam.

Posted 11 years ago

“Staff were helpful and seemed to understand my needs. Phone arrived on time and no problems thus far.”

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Posted 11 years ago

“Staff were helpful and seemed to understand my needs. Phone arrived on time and no problems thus far.”

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Posted 11 years ago

Phones 4u is rated 3.1 based on 662 reviews