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Phones 4u Reviews

3.1 Rating 652 Reviews
43 %
of reviewers recommend Phones 4u
Company Reviews Questions Metrics
3.1
Based on 652 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Live Chat, Email
Queries Resolved In
Under An Hour
Read Phones 4u Reviews
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Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 28th May 2025
Ci Panshenki
Phones 4u 5 star review on 26th May 2025
OA Rondon
Phones 4u 5 star review on 19th January 2024
James Garvey
Phones 4u 5 star review on 21st April 2023
Graves C Roman
Phones 4u 5 star review on 12th April 2023
Ian F Jefferson
Phones 4u 1 star review on 12th January 2023
Anonymous
Phones 4u 5 star review on 21st December 2022
Seith A Brown
4
Anonymous
Anonymous  // 01/01/2019
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Hussain
Verified Buyer
“Will never shop again”
Helpful Report
Posted 10 years ago
Joseph
Verified Buyer
“Service with delivery of phone was what you would expect , but during my application for a phone from phones for u I was offered a free gift which made me very interested so I decided to get a contract , I choose the Xbox1 . When I phoned your customer services I was told that no such offer existed. I feel that I was mis sold this offer and if I had known this then I would not have went ahead with the phone”
Helpful Report
(P4U Web) - Posted 10 years ago
Babajide
Verified Buyer
“Deals weren't explained as such,customer adv was just after me getting into d deal.wont be shopping with sharks anymore”
Helpful Report
Posted 10 years ago
Babajide
Verified Buyer
“Deals weren't explained as such,customer adv was just after me getting into d deal.wont be shopping with sharks anymore”
Helpful Report
Posted 10 years ago
Andrew
Verified Buyer
“Awful service ripped me off for four months will never use again”
Helpful Report
Posted 10 years ago
Joe
Verified Buyer
“Was supposed to receive free speakers with my phone. they never arrived. when i called phones4u i was told they would look into it. havent heard back from them since”
Helpful Report
Posted 10 years ago
Hi Joe, Thank you for leaving your comments. I'm really sorry that you've still not received your free speaker, and that even after speaking with us it has still not arrived. This will be looked into and fedback to the relevant individuals/departments. I have got access to your account, so this is something that I will look at for you and get requested. I will email you within the next hours with the details. Thanks, Sam.
Posted 10 years ago
Erin
Verified Buyer
“Ordered my phone on a Tuesday night at 9 pm received my phone next day at 3 pm brilliant service set up phone no problem excellent all over would highly recommend also customer service was excellent”
Helpful Report
(P4U Web) - Posted 10 years ago
Jill
Verified Buyer
“I found the people at phones4u polite, helpful and pleasant. Only gripes are, that when I signed up through phones4u on EE, I was told that there shouldn't be a rise in my contract price until next year, yet within 6 weeks I was informed of a rise in cost. I wasn't warned either, that on EE any text over 160 characters, this includes spaces, would cost the same as a picture message or even if it was a short message with an icon added was the same. I thought I had unlimited texts on my package.I chose a reasonable monthly package of £37 but was getting bills nearly £ 10 more so beware, good deals with EE aren't so good. I still feel that this should have been pointed out as I would definitely not have gone with a EE.”
Helpful Report
Posted 10 years ago
Hello Jill, Thanks for your post! It's lovely to hear that when you brought from us, the service received was polite, helpful and friendly - it's exactly what we want to hear! I'm so sorry in regards to the the EE contract you've taken, the details that you mention are not something that is within our control. It is at the network's discretion if they increase their price plans, and if this is done it's normally inline with inflation and they will notify you about. Thank you again for your comments, they will be passed on and taken on board for future consideration. Thanks, Sam.
Posted 10 years ago
Bryan
Verified Buyer
“Staff were helpful and seemed to understand my needs. Phone arrived on time and no problems thus far.”
Helpful Report
Posted 10 years ago
Bryan
Verified Buyer
“Staff were helpful and seemed to understand my needs. Phone arrived on time and no problems thus far.”
Helpful Report
Posted 10 years ago
Matthew
Verified Buyer
“Very friendly informative and go the extra mile to help”
Helpful Report
Posted 10 years ago
Stuart
Verified Buyer
“Not only was my new phone broken when I recived it but when it was replaced and I finally got my phone back after nearly 3 weeks it was a different colour. Plus what was in the add for this phone was a free tablet plus £50 Google play voucher . I only got the tablet . I've called and been into the shop 2 times and ever time I was told I would get my voucher I never received it . Will not be coming to you guy again when my partners phone needs upgrading.”
Helpful Report
Posted 10 years ago
Elaine
Verified Buyer
“The phone I bought stopped working. No one would initially speak to me. After further calls they said they would phone me back. This didn't happen. After an e mail they discovered that apparently this number was not mine although I had been using it for 6 weeks!. It was agreed the mistake was yours and that this would be rectified in 48 hrs. This did not happen. 3 weeks on I was still waiting! I then received a message that the fault was now rectified. This did not happen. I the sent another e mail and was called back. The advisor said she would recompense me but the the phone would not be working until the 19th July. I pointed out that the contract with you had not been honoured and wished to withdraw. She said that I cannot cancel the contract. This seems to be verging on customer abuse!! The situation has caused me much distress at a time when I have have really needed a phone. Apparently the number which is mine had been transferred to a business, this is not true as I myself have tried to ring the number. So it is not the case that I need to wait until the 19th July. The number stopped working suddenly after 6 weeks so this fault should have been rectified immediately. E Whitney”
Helpful Report
Posted 10 years ago
Juliet
Verified Buyer
“Excellent service, the live chat was great, mobile arrived quickly to work address.”
Helpful Report
Posted 10 years ago
Philip
Verified Buyer
“Applied in store for a pay monthly contract and was declined following a credit check. This is nonsense I recently obtained a copy of my credit history and work in banking so know my credit is fine. I re-applied for the exact same deal online via Phones4u and was approved. Poor service as presumably the sales assistant keyed my info incorrectly in store causing the fail.”
Helpful Report
(P4U Web) - Posted 10 years ago
Hi Philip, Thanks for your post! I am so sorry about this, all orders that are placed are subject to the relevant security and credit checks. The information for the credit check is passed onto the chosen network for you and they complete this on our behalf. I am so sorry for any inconvenience that has been caused. Thanks, Sam.
Posted 10 years ago
Philip
Verified Buyer
“Applied in store for a pay monthly contract and was declined following a credit check. This is nonsense I recently obtained a copy of my credit history and work in banking so know my credit is fine. I re-applied for the exact same deal online via Phones4u and was approved. Poor service as presumably the sales assistant keyed my info incorrectly in store causing the fail.”
Helpful Report
(P4U Web) - Posted 10 years ago
Martyn
Verified Buyer
“The Samsung Galaxy S3 Mini is an excellent phone. The service I received from Phones 4 U was poor. I placed an order and received an e-mail to say the phone would arrive on Monday. I could go on line to the courier's web-site to track the phones progress. Two days later the phone had not arrived, so I rang the courier. I was told I had to ring phones for you, which I did. (Why did I have to do that, the couriers or Phone 4U had lost the phone not me?) I was told the phone was lost and that they would send another which would arrive in six days. To Phones4U's credit they did give me a discount on the monthly charge for the phone in compensation for the hassle. However, the next day the first phone arrived! So I rang Phones4U to see if I was going to get two phones and what they wanted to do about that. Apparently no second phone order had been raised. I was using Orange tariff. Not clear that once the SIM is activated it takes a further 24hours to work properly. The Orange customer services number is 150 but this doesn't work until the 24 hours has expired (no one tells you this and that you can't set up any voice mail message.) I spent ages trying to find another customer services number, eventually went through EE to speak to some one. It would have helped if all this had been included with the information with the phone or the SIM. One might expect that you buy a phone, put the SIM in, charge the battery and it works - but no. I guess all providers are the same but if you buy with Phones4U don't expect to be able to use your phone for a couple of days once you have it. Once it was working it's been a great phone.”
Helpful Report
(P4U Web) - Posted 10 years ago
Tracy
Verified Buyer
“Got a very poor deal with Phones 4U as now being contacted by other companies who can take 30% off same "deal". Now stuck in an expensive contract for next 2 years. Certainly will not be using them again or recommending them”
Helpful Report
Posted 10 years ago
Dawn
Verified Buyer
“Service overall very good. Was promised Spotify and a Gourmet Club membership but have had no information so am not getting the free benefits of either. Please advise. Thanks in advance”
Helpful Report
Posted 10 years ago
Victoria
Verified Buyer
“The phone came on time and have no complaints about that but the tablet which came with it was faulty would not connect to the Internet and after 2 weeks stopped working all together. The headphones took two months to arrive at which point I had moved house so missed the delivery and could not change the delivery address.”
Helpful Report
Posted 10 years ago
Hi Victoria, Thanks for your post! I'm really sorry to hear that your tablet is faulty, I have located your account and I can see that you have now had this longer than 28 days. If you contact the manufacturer of the tablet directly they will be more than happy to take a look into this for you further so that we can get it working. I will drop you an email in regards to your speakers so that we can get these out to your new address. I look forward to hearing from you. Thanks, Sam.
Posted 10 years ago
Phones 4u is rated 3.1 based on 652 reviews
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