Physiotherapy Store Reviews

Name: Physiotherapy Store
Rating: 4.35

4.4 Rating 390 Reviews

84 %

of reviewers recommend Physiotherapy Store

Company Reviews

Questions

Metrics

4.4

Based on 390 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01614413320

Email:

neill.buchanan@legendgp.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible communication. Wrong order and no confirmation email sent, still took payment though!”

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Posted 6 years ago

“my item still has not been delivered, which was ordered over a week ago. furthermore, I have not recieved a response from the email I sent 3 days ago. I will never use this site again.”

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Posted 6 years ago

“Not yet received the items I purchased!”

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Posted 6 years ago

“After 1 week goods have still not been received.”

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Posted 6 years ago

“I’ve ordered 2 weeks ago. Not received the product, no contact back from you for my query either asking what’s happened to my order. Can you please help?”

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Posted 6 years ago

“Quick enough to take your money but. When ring up you get told sorrrrry that's not my department and still waiting email !!!”

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Posted 6 years ago

“"I still don't have my over door pulley. Despite ordering and paying first class delivery. So yes I am disappointed with the service." I have reported you to Amazon as a fake seller who take people's money and don't deliver items through a 3rd party legends Gp”

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Posted 6 years ago

Hi Caroline, I am very sorry you have had an issue with the delivery service. I have looked into your order and can see that your order was despatched on 13th September (the day you placed the order) via 1st Class Royal Mail. As per Royal Mail, we are told to wait 7 working days before the item can be regarded as lost - as your order is at this point, I am keen for you to get in touch with us to see how we can resolve this issue. Please call us on 01606 780 262 and again we apologise for any inconvenience caused. Many thanks, Physiotherapy Store

Posted 6 years ago

“I have still not received my goods 6 weeks later.”

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Posted 6 years ago

Hi Francis, I am extremely sorry about your issue. We can see on our system that the product was despatched quite some time ago but has still not reached you. We have discussed this internally and we are refunding you 20% off your order now and will be sending another item to you today on a tracked next day service - my colleague will be eamiling you with the tracking details shortly. Please accept our sincere apologies for this rare issue and we hope that our actions here are a good enough gesture to show how much we apoligise. Many thanks, Physiotherapy Store

Posted 6 years ago

Physiotherapy Store is rated 4.4 based on 390 reviews