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Physiotherapy Store Reviews

4.4 Rating 390 Reviews

84 %

of reviewers recommend Physiotherapy Store

Company Reviews

4.4

Based on 390 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01614413320

Email:

neill.buchanan@legendgp.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was sent the wrong size. Emailed and was told the correct one would be sent that day. 11 days later still not received. I phoned customer services only to get a recorded message asking for my phone number to be called back. No call back received. Would not use this company again.”

Posted 4 years ago

“The tape was poor quality”

Posted 5 years ago

“I wish I could give zero stars. Delivery company lied and never delivered item on specified day, despite claiming that they'd left a card to say they'd been. Georgina at Physiotherapy Store refused to refund my next day delivery charge as a delivery attempt had been made apparently . I was home all day with the injury I was hoping my order would help help remedy.”

Posted 5 years ago

Customer placed order on Friday 18th January and selected DPD courier, they did not select or request Saturday delivery which DPD charge differently to Next Day Delivery. Delivery was attempted on Monday and was unsuccessful. Delivery 2nd attempt was made on Tuesday 22nd and signed for by the customer. DPD have this on their tracking system so was confirmed. As per the Terms and Conditions stated on our web-site, customer services can't refund delivery charges for an order received and delivered as per the service paid for. Regards, Physiotherapystore.com

Posted 5 years ago

“I didn't receive my order initially and after two phone calls and two promises I still didn't . I cancelled my order and asked for a refund.”

Posted 5 years ago

As communicated by our customer services team, we dispatched your order upon receipt and followed your call chasing non delivery with a replacement order. You would have also been offered a refund on this occasion. Our customer services team have refunded your order upon request and confirm this has been completed. Sorry you experienced problems with your order.

Posted 5 years ago

“Really soft pillow. Almost too soft to sleep on. I was expecting an orthopaedic pillow rather than just a shape. Shame.”

Posted 5 years ago

“Very poor customer service. I returned back brace (was uncomfortable) and refund was rejected!”

Posted 5 years ago

As per our terms and conditions, returns can not be approved if items are returned in a non-re saleable condition. Our customer services team have attempted to be very respectful in detailing the reasons why this product could not be approved. It was not only because the original packaging was missing. We have very strict product return conditions because of hygiene and quality standards guidelines we are required to adhere to from our suppliers and manufacturers. We are sorry you've been disappointed that we were unable to approve your return and refund. We can confirm your request was passed to management and they were unable to authorise.

Posted 5 years ago

“HI. I have just received this product which was ordered on 17th Aug 2018. I have to tell you I am disappointed with your company. Firstly when I placed the order I did not receive a confirmation email that my order had been accepted. Neither did I receive any information on when I should expect its delivery. I tried several approaches to contact your company but kept drawing a blanc ....... being told the company did not exist or that the email address was unavailable and a whole host of other reasons. I got my daughter to try to contact you and she came across the same problems. I tried to cancel my order but again failed. Either your system may have a fault or your customer service needs revising. I am using the information on the invoice I have received to try again to contact you but I wont hold my breath for a response. I was beinging to think that your ad was a scam. Surely it doesnt take much to send a confirmation email and updates on expected arrival of goods. Due to the above reasons I will neither be ordering goods or recommending your company. Makes me sad to say that. Diana Sharples Sent from Samsung Mobile on O2”

Posted 5 years ago

“Ordered a parcel for my injured boyfriend on 21/08/2018.. 2 weeks later no confirmation email, no dispatch email and no tracking information. On the 3rd week with still no sign of the parcel I had to email TWICE before anyone would answer me. I did get a full refund, and no parcel ever arrived so looks as if none was sent in the first place. Terrible experience, would not recommend.”

Posted 5 years ago

We are sorry that you didn't receive your order and we were able to send you a replacement via tracked delivery or offer a refund, which you chose to have. We have registered your order as lost and this will be investigated to try an ensure this doesn't reoccur. Physiotherapy Store values its customers and buying experience.

Posted 5 years ago

“item was grossly overpriced and split open after one days use. waste of money.”

Posted 5 years ago

We're sorry to hear you've experienced a problem with a product you've purchased from our store. Please contact customer services to discuss your experiences with the product and they will do their best to offer assistance in resolving to your satisfaction.

Posted 5 years ago

“Did not receive order. Emailed to say I did not receive order have had no reply other than this. Buy your product at Lloyds pharmacy instead, is my advise.”

Posted 5 years ago

We are sorry you didn't receive your original order. However, our customer services team did respond and I can confirm, looking at their notes, a replacement was shipped to you free of charge. We offer signed for and next day delivery options on all our orders, which can be selected when checking out.

Posted 5 years ago

“The neck brace was good quality the Velcroe kept opening..”

Posted 5 years ago

“Still not received the Tens machine , promised withing five working days ... Three weeks later still nothing !! I bought it for my daughter who is pregnant and in back pain !!”

Posted 5 years ago

“I haven’t received what I have ordered yet- I have also no confirmation email.”

Posted 5 years ago

“Can't remember what I'm supposed to have bought”

Posted 5 years ago

“Quality of the neck brace is appalling. Velcro tab came off the plastic backing on wearing for the first time. DO NOT SHOP HERE!”

Posted 5 years ago

“you told me product was in the post, then decided it was out of stock.”

Posted 5 years ago

“I did not receive item for over 5 weeks, had no contact from supplier. Had to start a complaints procedure through paypal before the item arrived. Very disappointing.”

Posted 6 years ago

“The tens glove just never arrived! Was told it was out of stock when I phoned this morning but it appears in stock on your web site.”

Posted 6 years ago

“I don't know I paid the money to world pay card as requested and waited for goods .I had confirmation from them for £91 and a message that I would hear from you .Mrs Joan Liversage.”

Posted 6 years ago

“The collar- supposed to be shallow - was no smaller in depth than my normal sized one.i would have returned it except the postage was so high for such a light item- more than the price of the actual collar and as this would not have been refunded to me it would not have been beneficial to me to return it. Very disappointed.”

Posted 6 years ago

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Physiotherapy Store is rated 4.4 based on 390 reviews