“I had a leak from the stop tap in the kitchen and found this company through a local magazine - very misleading as I discovered later that they were not local to me at all but based in Birmingham, despite calling a local number. The engineer arrived a couple of days later (despite initially being booked in for the same day) and in less than a minute refused to undertake any work as he said he could not gain enough access to do the job saying "I don't do cupboards" - he took longer to park his van!. Despite this, I was still charged over £160 for a "diagnosis" - one that I had made! As the leak was getting worse, I contacted another plumber who came out within a couple of hours and fixed the issue promptly and without any issues. Despite asking for a refund from Rightio as absolutely no work was carried out, I had to wait over 2 weeks for a reply to emails and phone calls and have finally been refused a refund, with the company saying they always challenge any action taken against them - sounds like a regular occurrence.
PLEASE DO NOT USE THIS COMPANY - if you take the time to read the reviews, you will see that they are like a rash all over the internet - even appearing on national TV on The One Show!”
“Got there number from the local community magazine. Phoned and fully explained what I wanted . Remove a radiator , plug/cap it so decoration can be done. Return when decoration was complete and reinstall. A price was quoted and accepted by us.After the time was changed three times the plumber arrived. They said I’m here to fix a leaking radiator. Unfortunately things got heated when he wanted me to pay an additional hour rate to go and get the plugs/cap. I refused saying he should have brought them with him as per the contract. There was no getting this through to the plumber so his instruction from Rightio was to leave the premises didn’t ask for our view first. As pensioners this ruined our day. Certainly not a company you should use in my opinion.”
“£140 for a 5 min visit, didn’t even get any tools out just said water in pump need a new pump so after he left I took the pump off (three bolts in 2 mins) emptied water out of pump put it back together and boiler worked fine. Complete con don’t go near them”
“They are trying to charge an astronomical amount to repair a toilet. Fair that they have to charge an emergency charge for a call out, but this is outrageous. Nearly £530 to replace a small toilet part. Do not use these people.”
“Had a leak from a damaged pipe feeding the radiator on the left hand side of the radiator. Engineer came to repair the leak, but in doing so the valve of the radiator started leaking. During the process the radiator was not sealed at the top and dirty water went over a white wall. They sent a second “engineer” the following day to fix the leak. Upon arrival he announced that he was not a plumber or a heating engineer but a bathroom fitter and that he wasn’t sure what he was doing - confidence levels plummeted. He was about to take the radiator valves off on both sides without depressurising the system or turning the boiler off - I had to do both of these things. He then took the valves off the left side and put plumbing paste on them and retightened them. He also tightened the right hand side as apparently. He said to keep an eye on it as he wasn’t sure it would work. I had to repressurise the boiler. After he left both sides of the radiator were now leaking. I informed Rightio and made it clear I had lost confidence in the service and asked for a refund. Nearly 2 months later, after countless back and forth emails, I have not received a refund. I was also told by customer services that they would fix both sides without charging me anymore. The engineer turned up and told me that I was going to be charged for a second time to fix the problem one of their engineers had caused. Impossible to speak to a member of management to rectify the situation. I paid nearly £200 to for a service and not only is the initial problem not fixed, there is now more problems! Worst experience of dealing with a company! Avoid at all costs!”
“Do not use these people. Awful service. My mistake did not check reviews before booking. Cancelled on me 10 minutes before they were meant to come. Terrible service.”
“Awful. Called out. £206 charge. 5 minutes. Cant fix that today. Left. Phoned to complain, was informed the call out charge of £206 was a diagnosis charge….. he did nothing except say he couldn’t fix it today and left. Stay away. Awful.”
“Called on 10th Feb to arrange replacing 5 radiators. I was given a ref. number and told they would contact me to arrange visit. BUT they wanted bank details up front, more interested in getting me to agree service contract. I've heard nothing since and wouldn't use them now if they did. Be VERY cautious is considering using this comp. I wouldn't recommend them to my worst enemy.”
“My dad rang to ask about a leaking outside tap. They tried to take £150 +vat over the phone before they even set foot on the property. Total scammers. Avoid.”
“Booked around 9.00 and promised plumber within 2 hours after many call turned up at 17.00 saying it was too late to get any parts . did quick diagnosis fixed nothing and promised a quote for work which never arrived. £200 for nothing !!Repair 7190136 . I complained and never had a reply to emails.”
“Rang for simple capping off of radiator( we have already removed the radiator itself , this was literally just to cap off the pipe . This was for my elderly parent , quoted hourly rate of £168 plus VAT ... that's £200 an hour not including parts ! No guarantee it could be sorted in the hour ...but advised us the plumber won't charge us for time buying any parts, as if that's usual practice! Hideously overpriced and talking up simple plumbing work , concerned that elderly customers may be taken advantage of .”
“Do not use this company. Scammers
This company took advantage of my elderly parents who are both vulnerable adults due to health conditions. The engineer was called to fix a leak to a pipe under the sink. Billed for 2 hours work £314.00. Materials £147.00. VAT £157.00 not mentioned when discussing original price. Time spent fixing the leak was 20 mins max. 1 Hour obtaining parts. Materials small piece of pipe and connectors. Called to complain, cut off twice. This is rogue trader activity and will be reported to trading standards. My poor parents who are both in their late seventies have been conned out of £554.00. DO NOT USE.”
“Appalling company ripped me off £340 for 1 hours work , plumbers total incompetence left me with no heating which I managed to fix by simply bleeding the system! Customer service non existent no contact whatsoever! DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES”
“Disgusting company. Ripped my recently widowed mum off and lied and didn't fix the problem, but charged cash and took bank details. Overcharged as well. DO NOT USE THIS COMPANY”
“Gas boiler service. Agent arrived in unmarked van on time and serviced boiler. Cost £118.80. I went on holiday and on return found hot water was lukewarm. Called Rightio who sent same person who said 'I have done nothing to it' and departed.. They then billed my debit card for a further £218.40 and still no hot water. Total bill £337.20.
Do not used this company under any circumstances”
“Be aware electrician came from Chorley to Wirral, Looked at my burnt shower fuse box took some photos said no longer make them boxes would need new consumer box, didn’t even isolate burnt box, said he would get Rightio to send estimate, asked him rough estimate, I said WOW, Rightio charged my card £201-60 for job completed, my WOW came back as I couldn’t afford to pay.
As they didn’t even isolate the problem I managed to contact a brilliant company they came isolated at no charge, came back day later and did job, so considering I had no money I’ve paid Rightio and the brilliant company whose response was absolutely brilliant.
Roy (pensioner)”
“I called Rightio to fit a light
There was a part missing. Lad was rude and said be back next week
Was charged £153 for a 10 minute visit doing nothing. This was not confirmed by the engineer or lady on phone.
Got light fitted by friend then next day
Trading standards needs to stop this happening. Shocking”
“Scam! They sent an engineer, charged me 262 pounds, he couldn’t even fix the error code shown on the boiler, he phoned the boiler company to understand the issue, made sure to waste some more time so he could get his hourly pay, then left saying “a part needs to be changed”. They promised me that they’ll call the next day and send the engineer again (and that I will need to pay both for the parts and the engineer). No one called or came. I called to see what was going on and they said the parts will come 5 days later 🤣
Don’t waste your money… Terrible customer service, extremely expensive and I’m almost certain it’s scam.”
