Plusnet Reviews

Name: Plusnet
Rating: 1.35

1.4 Rating 431 Reviews

7 %

of reviewers recommend Plusnet

Company Reviews

Questions

Metrics

1.4

Based on 431 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

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Plusnet 1 star review on 12th September 2025

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am definitely not happy with Plusnet. I signed up a a month ago and still do not have a broadband connection. Have to go to local Tesco to receive/send emails. Am about to lose my job as I cannot work without my laptop and cannot work in public space. ‘Help’ line no use at all - they do not listen.”

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Posted 8 years ago

“I have been with Plusnet for approx 13 years, within which time i have started with standard connection and i am now on fibre plus phone line with them. I may have had only 3 to 4 line problems in 13 years, which were sorted out in quick time by Plusnet service. Always curteous and pleasant, in fact, a pleasure to deal with.”

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Posted 8 years ago

“""Have just been on phone with plusnet agent who helped my wife get back on line he had the patience of a saint as We r not the best on line my name is Richard hall not giving anymore details but he talked my wife through the process everything back to normal sorry I can t remember his name but deserves a rise in pay 😀😀👍”

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Posted 8 years ago

“Amazing service and what a good price. 30 day contacts aswell so you never feel trapped in a deal... not that you'll find many others better.”

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Posted 8 years ago

“Plusnet customer service really is ace!”

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Posted 12 years ago

“got to say that PlusNet are excellent with customer service. good job. good stuff. cool”

Helpful Report

Posted 12 years ago

Plusnet is rated 1.4 based on 431 reviews