Plusnet Reviews

Name: Plusnet
Rating: 1.35

1.4 Rating 432 Reviews

7 %

of reviewers recommend Plusnet

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1.4

Based on 432 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

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Plusnet 1 star review on 12th September 2025

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found the team to be responsive and professional in handling my complaint. Getting a full refund last week was reassuring, and their sense of accountability was clear.”

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Posted 6 months ago

“Thank you”

Plusnet 5 star review on 14th August 2025

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Posted 1 year ago

“First class customer service, great product, no issues”

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Posted 2 years ago

“Excellent service, easy communication, very good value, highly recommended.”

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Posted 4 years ago

“5 for their technical setup but nil for hitting me with a £79 fee cancellation fee when I moved home. I had started a parallel account until I actually moved but they ignored that. Not sure about renewing again.”

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Posted 4 years ago

“I've just had to speak to someone regarding my plus net service. And I was pleasantly surprised by the experience. I spoke to a lovely young man, (Amraiz Malik) who couldn't have been more kind and helpful. He talked me through things and got me sorted out in no time. All of the staff that I've had to deal with have been the same. Wonderful service all round. Well done Plus net.”

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Posted 4 years ago

“Best price found on the internet which very good internet connection”

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Posted 5 years ago

“Great service, fantastic customer service & brilliant prices”

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Posted 5 years ago

“Broadband and phone set up in days when BT couldn`t do it in weeks. Faultless 4 years with Plusnet and just switched my cellphone to them fully operational the moment I inserted the SIMcard. Ignore the bleaters Plusnet is great and btw cheaper than the rest.”

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Posted 6 years ago

“Good value service and always a friendly voice if you have to call”

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Posted 6 years ago

“Lost our internet connection , found the free Phone number for Plusnet & was pleased when an operator picked up after 15 / 20 seconds . The first operator was unable to fix the problem and I presume he passed me on to a more experienced guy . He was very patient even when I was unable to answer some of the more technical questions . But after some five minutes he got to the bottom of what was one of the more unusual problems with in there technical systems . Problem solved cheers guys , Maybe I was lucky , I hadn't wait long for an operator , the second guy had the ability to fix a more unusual problem & both personnel were very curteous , the operator even informed me that I might be paying more as my Broadband deal had expired and passed me to sales to renew if I wanted , which we did at a cheaper price . So for us it was win win”

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Posted 6 years ago

“I have been a customer for many years and overall the service has been fine. I did have a major billing issue back in July which has only just been resolved. I would like to personally thank Lee Yule for his superb professional approach which was both caring and considerate. Lee has been such a fantastic help resolving all the issues. He is a credit to the company. I would have left and changed provider if it wasn't for Lee.”

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Posted 6 years ago

“So easy to transfer and good communication via email and phone calls once up and runnin.”

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Posted 7 years ago

“Well after reading the reviews all I can say really is I am taken back, I have been a customer with P/N for almost 15 years both for my telephone and internet I have to say that I have not had problems at all with the company, the team have always been most polite and helpful, THANK YOU PLUS NET. ********** 10 STARS IF THAT WAS POSSIBLE”

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Posted 7 years ago

“I've been with them for... At least 5 years and when I've had a problem I've always got through straight away to someone who has helped”

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Posted 8 years ago

“We all know it can be stressful enough moving house, so plusnet's team were really appreciated for the slick transfer of accounts and a new modem for the new address. All up and running really quickly - thank you .”

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Posted 8 years ago

“I was able to switch my contract with no hassle and their customer service staff was very helpful to guide me through and helped me with keeping my original number.”

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Posted 8 years ago

“Tej in Customer Services saved my bacon! We only had one slot that we could be at our new home and after Plusnet changed my time from pm to am, I was panicking as this would mean we would be without broadband for a month. Tej went out of his way to make the engineer aware of our situation and got it set back to our original time slot. Tej-- Thank you so much!”

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Posted 8 years ago

“I have just finished upgrading my mobile phone package with Plusnet including obtaining a new sim for my new iphone and I must say the service was excellent and the customer service lady I dealt with was very knowledgeable and a pleasure to talk to. Well done Plusnet!”

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Posted 8 years ago

“Good customer service, good value for money and competitive prices”

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Posted 8 years ago

Plusnet is rated 1.4 based on 432 reviews