Plusnet Reviews

Name: Plusnet
Rating: 1.33

1.3 Rating 396 Reviews

7 %

of reviewers recommend Plusnet

Company Reviews

Questions

Metrics

1.3

Based on 396 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 15%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

Write Your review

Tell us how Plusnet made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Plusnet 1 star review on 10th January 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, easy communication, very good value, highly recommended.”

Helpful Report

Posted 1 year ago

“5 for their technical setup but nil for hitting me with a £79 fee cancellation fee when I moved home. I had started a parallel account until I actually moved but they ignored that. Not sure about renewing again.”

Helpful Report

Posted 1 year ago

“I've just had to speak to someone regarding my plus net service. And I was pleasantly surprised by the experience. I spoke to a lovely young man, (Amraiz Malik) who couldn't have been more kind and helpful. He talked me through things and got me sorted out in no time. All of the staff that I've had to deal with have been the same. Wonderful service all round. Well done Plus net.”

Helpful Report

Posted 2 years ago

“Best price found on the internet which very good internet connection”

Helpful Report

Posted 2 years ago

“Great service, fantastic customer service & brilliant prices”

Helpful Report

Posted 2 years ago

“Broadband and phone set up in days when BT couldn`t do it in weeks. Faultless 4 years with Plusnet and just switched my cellphone to them fully operational the moment I inserted the SIMcard. Ignore the bleaters Plusnet is great and btw cheaper than the rest.”

Helpful Report

Posted 3 years ago

“Good value service and always a friendly voice if you have to call”

Helpful Report

Posted 3 years ago

“Lost our internet connection , found the free Phone number for Plusnet & was pleased when an operator picked up after 15 / 20 seconds . The first operator was unable to fix the problem and I presume he passed me on to a more experienced guy . He was very patient even when I was unable to answer some of the more technical questions . But after some five minutes he got to the bottom of what was one of the more unusual problems with in there technical systems . Problem solved cheers guys , Maybe I was lucky , I hadn't wait long for an operator , the second guy had the ability to fix a more unusual problem & both personnel were very curteous , the operator even informed me that I might be paying more as my Broadband deal had expired and passed me to sales to renew if I wanted , which we did at a cheaper price . So for us it was win win”

Helpful Report

Posted 4 years ago

“I have been a customer for many years and overall the service has been fine. I did have a major billing issue back in July which has only just been resolved. I would like to personally thank Lee Yule for his superb professional approach which was both caring and considerate. Lee has been such a fantastic help resolving all the issues. He is a credit to the company. I would have left and changed provider if it wasn't for Lee.”

Helpful Report

Posted 4 years ago

“So easy to transfer and good communication via email and phone calls once up and runnin.”

Helpful Report

Posted 5 years ago

“Well after reading the reviews all I can say really is I am taken back, I have been a customer with P/N for almost 15 years both for my telephone and internet I have to say that I have not had problems at all with the company, the team have always been most polite and helpful, THANK YOU PLUS NET. ********** 10 STARS IF THAT WAS POSSIBLE”

Helpful Report

Posted 5 years ago

“I've been with them for... At least 5 years and when I've had a problem I've always got through straight away to someone who has helped”

Helpful Report

Posted 5 years ago

“We all know it can be stressful enough moving house, so plusnet's team were really appreciated for the slick transfer of accounts and a new modem for the new address. All up and running really quickly - thank you .”

Helpful Report

Posted 5 years ago

“Tej in Customer Services saved my bacon! We only had one slot that we could be at our new home and after Plusnet changed my time from pm to am, I was panicking as this would mean we would be without broadband for a month. Tej went out of his way to make the engineer aware of our situation and got it set back to our original time slot. Tej-- Thank you so much!”

Helpful Report

Posted 5 years ago

“I have just finished upgrading my mobile phone package with Plusnet including obtaining a new sim for my new iphone and I must say the service was excellent and the customer service lady I dealt with was very knowledgeable and a pleasure to talk to. Well done Plusnet!”

Helpful Report

Posted 5 years ago

“I was able to switch my contract with no hassle and their customer service staff was very helpful to guide me through and helped me with keeping my original number.”

Helpful Report

Posted 5 years ago

“Good customer service, good value for money and competitive prices”

Helpful Report

Posted 6 years ago

“I am definitely not happy with Plusnet. I signed up a a month ago and still do not have a broadband connection. Have to go to local Tesco to receive/send emails. Am about to lose my job as I cannot work without my laptop and cannot work in public space. ‘Help’ line no use at all - they do not listen.”

Helpful Report

Posted 6 years ago

“I have been with Plusnet for approx 13 years, within which time i have started with standard connection and i am now on fibre plus phone line with them. I may have had only 3 to 4 line problems in 13 years, which were sorted out in quick time by Plusnet service. Always curteous and pleasant, in fact, a pleasure to deal with.”

Helpful Report

Posted 6 years ago

“""Have just been on phone with plusnet agent who helped my wife get back on line he had the patience of a saint as We r not the best on line my name is Richard hall not giving anymore details but he talked my wife through the process everything back to normal sorry I can t remember his name but deserves a rise in pay 😀😀👍”

Helpful Report

Posted 6 years ago

Plusnet is rated 1.3 based on 396 reviews