Name: Plusnet
Rating: 1.34

“I was completely locked out of my trading account after my withdrawal request got rejected. It felt like my entire investment was at risk. I’ve heard of this happening to others too, and it’s honestly terrifying. But when I reached out for support, Mrs. Mercy and her team didn’t let me down. They got me back on track and helped recover my money”

Helpful Report

Posted 2 weeks ago

“I was completely locked out of my trading account after my withdrawal request got rejected. It felt like my entire investment was at risk. I’ve heard of this happening to others too, and it’s honestly terrifying. But when I reached out for support, Mrs. Mercy and her team didn’t let me down. They got me back on track and helped recover my money”

Helpful Report

Posted 2 weeks ago

“I’m sincerely grateful for the team mentioned in my bio. Their expertise, clear communication, and timely support made all the difference in my investment fraud case. With their help, I was able to recover my funds. I wouldn’t hesitate to recommend them to anyone in need.”

Helpful Report

Posted 2 weeks ago

“Thank you”

Helpful Report

Posted 2 weeks ago

“I consider myself incredibly fortunate to have found FRED MERCY. They are true experts in helping victims of investment fraud. From the very beginning, their team acted swiftly and professionally. They provided valuable resources, clear advice, and constant support throughout the process of recovering my lost funds. What really stood out was their transparency and expertise. They explained each legal step in simple terms and helped me gather the necessary documentation to build a strong case. Thanks to their dedication, I was able to reclaim my hard-earned savings. This entire experience was a painful but eye-opening lesson. It taught me the importance of being extremely cautious when investing online. I’ve learned to always research thoroughly and seek advice from trusted professionals before making any financial commitments. I highly recommend FRED MERCY to anyone who finds themselves in a similar situation—they truly made a difference when I needed it most.”

Helpful Report

Posted 1 month ago

“I consider myself incredibly fortunate to have found FRED MERCY. They are true experts in helping victims of investment fraud. From the very beginning, their team acted swiftly and professionally. They provided valuable resources, clear advice, and constant support throughout the process of recovering my lost funds. What really stood out was their transparency and expertise. They explained each legal step in simple terms and helped me gather the necessary documentation to build a strong case. Thanks to their dedication, I was able to reclaim my hard-earned savings. This entire experience was a painful but eye-opening lesson. It taught me the importance of being extremely cautious when investing online. I’ve learned to always research thoroughly and seek advice from trusted professionals before making any financial commitments. I highly recommend FRED MERCY to anyone who finds themselves in a similar situation—they truly made a difference when I needed it most.”

Helpful Report

Posted 1 month ago

“Thankful l got redeemed with the help of TheresachinRecovery INC”

Helpful Report

Posted 1 month ago

“They scamed me of $500,000, but harrylucy*977@*gmail.*com help me recover it all via whatsap: + 4 4 73 8 8 6 9 7 9 5 8”

Plusnet 1 star review on 14th April 2025

Helpful Report

Posted 3 months ago

“One star to much got another 13months of this paying for something can not use my TV the speed so slow no customer service at trying to talk to a person .a bloody nightmare. It the some all over this day.spent 2 hours trying to ring all this numbers each time can not talk to a person. Had them years ago they were good now but own by it it's rubbish.no customer service at all not paying for something I can not use”

Helpful Report

Posted 6 months ago

“Just don’t. They cut my service for over 21 days. I explained I have a disabled child and live in an area with limited mobile phone reception. I ended up calling OpenReach myself to get back on line. They still took payment. They offered me a new rate to stay. It was £10 a month more than anybody else. A shame as I had been a long term customer but clearly something has gone wrong with how their customer experience.”

Helpful Report

Posted 7 months ago

“After being scammed by my investment broker, I thought my money was lost for good. Then I found Supreme Assets Recovery, and they completely turned things around. Their team worked tirelessly to recover my lost funds, showing exceptional skill and persistence. What stood out was their clear communication and genuine commitment to helping me. In a matter of weeks, they successfully retrieved everything I lost. I’m beyond grateful for their expertise and support—if you’re in a similar situation, I highly recommend Supreme Assets Recovery. They made the impossible happen! Contact them for help W-H-A -TS- A-P-P: ‪+54 -9 -3-7-5-1- 4-7‑8-7-4-6‬ Email: 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝐬𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲𝟑𝟖𝟏𝟓@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦”

Helpful Report

Posted 8 months ago

“I am extremely disappointed with the service I have received from Plusnet. My internet has been down for 10 days and I am still without a connection. Initially, Plusnet identified the problem as being with my router. They sent a replacement, which took two days to arrive. However, even after receiving the new router, the internet still didn't work. I spent 50 minutes on the phone with customer support, repeatedly turning the router on and off (about 6-7 times) as if that would miraculously fix the problem—unsurprisingly, it did not. They eventually agreed to send an engineer, but the earliest appointment was four days later. When the engineer finally arrived, he determined that the issue was outside my home and couldn't fix the issue. I had to call to request an Openreach engineer. Two days later, the Openreach engineer was supposed to visit. However, I received a call from the engineer who was three hours away because she was given the wrong address! This has now been 10 days and counting without internet service. The level of incompetence and lack of communication is unacceptable. I am frustrated and extremely dissatisfied with how Plusnet has handled this situation.”

Helpful Report

Posted 10 months ago

“this is an email sent to plusnet and ignored. also sent to their ceo and blocked. tells you evey thing you need to know about that appalling technical ability and disinterest in true service Broadband. Three months ago after much problems you said it was my hub so sent me a new one. Since then I get a week or sometimes less when the speeds so far it becomes difficult to operate. I contact your centre, they do a Bot test of line and say “no problems” And so it goes on. After about seven times along these lines I notice each time you say no fault, the act of your BOT making a lne check brings back no speeds and connection. At last I point this out as no coincidence and you say you can see that the line has been dropping out many times. This was probable at a trime when I was offline as I had not noticed it. So firstly, why have I been constantly told no problem when now it is admitted the line has dropped out. Also it was stated that the setting your end needed adjusting. Now this has never been admitted before. But after two days my speeds drop, I go through the same procedure, your BOT checks the line, says no fault, but back up comes my speed. To anybody of sense (which does not appear to be Plusnet) there is something wrong with your equipment, settings, technical ability or something else. But it is so obvious the falts are at your end. Read this careully. Do not just, like your so called technical team, fob me off with “nothing wrong here, guv” There is a definite pattern. My speeds and connections go down, you claim nothing wrong 9although you have now begun to admit a 'slight” problem, the BOT runs, and everything is okay...for a few days. Now give me a sensible answer, a good service and please do not dare claim it is nothing o do at your end”

Helpful Report

Posted 11 months ago

“Hopeless organisation can only regret ever choosing them despite reading their rubbish reviews. Installed fibre two weeks ago and STILL waiting for activation which they blame on BT wholesale - who clearly don’t bother looking at their emails either. Takes a lot of fuss to get things escalated and even with that done you have to wait another 48 hrs. Soon as it is connected I will take my compensation (paltry £8 a day) and change provider. Even the call centre staff say they are embarrassed about their company.”

Helpful Report

Posted 1 year ago

“I wish i could give it zero, for one the contract is 24 months and they threatened me that if i break it it will cost me a fortune. Two, i recently moved and its been a week without internet but im still being charged and all they told me was “just plug it in” and then that didnt work and come to find out THEY NEVER EVEN STARTED THE TRANSFER. Three, the “great customer service” is terrible. The stupid automated text dont work, you have to jump through so many hoops to talk to someone and when you do you get transferred a million times. DO NOT GET PLUSNET. spend a little bit more money and get something thats worth it. I wish i could break my contract and get out but unfortunately i made a deal with the devil. Absolutely terrible service and customer support. This will probably get censored so i hope someone sees this and saves there money.”

Helpful Report

Posted 1 year ago

“BEWARE! DO NOT USE! Plusnet are like Delboy, crossed with the Chuckle Brothers and Mr Bean! Everything they touch is a mess, there new name is PLUSMESS!!!! My family have been with Plusnet since they launched many years ago, since DAY ONE! We were one of the first customers and WERE avid fans! We used to love them, There customer service has gone down hill, it's now awful, a total MESS and we are thankful to have left. They have a UK call centre, but everything they do is full of problems and errors. Imagine Mr Bean on the phone with an attitude, that is there average call handler. They are just candid and rude. Everytime we moved house in past 8 years, they messed it up somehow, everything they touch is a MESS!! I dont want them anywhere near my internet connection Thank you very much. This time around we were moving house in 2024 and yet again, they messed it up, even though i carefully went through everything in fine detail with the Plusnet agent. They ended up delaying my internet being installed in my new house, as they didnt process the request properly... ofcourse, so i just paid to leave the contract as cant stand this ridiculous mess anymore. I would call them PLUSMESS as everything they touch goes to mess, like the CHUCKLE BROTHERS or MR BEAN. When they install the internet they should say ''To me, to you, to me, to you'', like the chuckle brothers did with carrying a ladder. Its an embarassment. My internet even went down in my old address, and when i logged it, they ended up not even logging that properly. Literally EVERYTHING THEY TOUCH is a TOTAL MESS!!! Stay away!! Its just ridiculous, they are PLUS at messing stuff up.... An indian call centre would actually be better. I suggest they fire EVERY CALL CENTRE MANAGER in the Uk and start again, because i can foresee this company going bankrupt. People are NOT happy, and I was there biggest fan, well.... not anymore!”

Helpful Report

Posted 1 year ago

“i’ve currently been waiting for Broadband to be installed for around seven weeks. After speaking to them again today they still have no completion date and they will update me next week.”

Helpful Report

Posted 1 year ago

“i’ve currently been waiting for Broadband to be installed for around seven weeks. After speaking to them again today they still have no completion date and they will update me next week.”

Helpful Report

Posted 1 year ago

“The company phone line has been down all day, clown ring's me on my mobile phone I've used to contact them on, asking me security questions, to prove who I am, "WHAT" do they think I'm going to do!!, its a phone line, what crime can I commit, not like I can steal anything. 6 hours and still none the wiser. bet there is no mention of compensation”

Helpful Report

Posted 1 year ago

“Wish I'd read the reviews before going with this company. My issue is really just with pricing. They have a clause in the contract that allows them to raise the price every March. This is ridiculous - if I'm contracting for 31.99 a month for 24 months, that is what I should be paying. Nope, not with plusnet. The plus stands for the fact they are going to add something on every March. I felt it was particularly ridiculous that my contract only started in January. I had my contract less than 2 months before they decided to increase the price. If I had known they had this clause, I would have gone with someone else, and the joke will be on Plusnet in the end, because instead of getting my business for 10 years or even more, I will be leaving at the end of the contract and in the meantime they can have a bunch of poor reviews for this condition in their contract.”

Helpful Report

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 15%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

Plusnet Reviews