Plusnet Reviews

1.3 Rating 395 Reviews
7 %
of reviewers recommend Plusnet
1.3
Based on 395 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
On-time Delivery
Greater than 15%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
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i’ve currently been waiting for Broadband to be installed for around seven weeks. After speaking to them again today they still have no completion date and they will update me next week.
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Posted 1 week ago
i’ve currently been waiting for Broadband to be installed for around seven weeks. After speaking to them again today they still have no completion date and they will update me next week.
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Posted 1 week ago
The company phone line has been down all day, clown ring's me on my mobile phone I've used to contact them on, asking me security questions, to prove who I am, "WHAT" do they think I'm going to do!!, its a phone line, what crime can I commit, not like I can steal anything. 6 hours and still none the wiser. bet there is no mention of compensation
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Posted 3 weeks ago
Wish I'd read the reviews before going with this company. My issue is really just with pricing. They have a clause in the contract that allows them to raise the price every March. This is ridiculous - if I'm contracting for 31.99 a month for 24 months, that is what I should be paying. Nope, not with plusnet. The plus stands for the fact they are going to add something on every March. I felt it was particularly ridiculous that my contract only started in January. I had my contract less than 2 months before they decided to increase the price. If I had known they had this clause, I would have gone with someone else, and the joke will be on Plusnet in the end, because instead of getting my business for 10 years or even more, I will be leaving at the end of the contract and in the meantime they can have a bunch of poor reviews for this condition in their contract.
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Posted 4 weeks ago
Ordered Plusnet broadband earlier today to go live on the 9th, which is the date we move into the property. Received comms this evening confirming activation on the 10th, so I phoned immediately to say it needed to be the 9th and I advised by an adversarial agent that that my request to go live on the 9th, which I repeated to him several times, was correctly interpreted as requesting an activation date of the 10th. When I said, make broadband go live on the 9th he said it would delay activation by 4 days, and given his tone of voice it was clear he was just being difficult! Just rubbish, will shop around for another provider and cancel the Plusnet installation.
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Posted 3 months ago
Disconnected my broadband and landline by “mistake” and then refused to reconnect them. Staff were rude and unhelpful and senior complaints guy was even worse. I complained about him but he wrote back dismissing my complaint.. sums up the company
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Posted 4 months ago
Plusnet has offered a diabolical service to my flat. At first it worked perfectly then, for the past 4 months is just does not work. When I called the busy customer service (I guess they are always busy because everyone must be, as I am, complaining about their services), they were just not helpful but they sent 3 people to my flat that they call engineers. Well, the first one whilst working told me that he had not got a clue what he was doing. Fair enough, nothing worked. The second one, changed the router and left saying that it would be perfect now. Ha! that was the joke of the year. The last one knew a lot about net working but did not understand what the customer service note meant. Finally, after a month trying whatever they thought would work. They decided that if I wanted I could leave. As I am bed bound for 6 weeks, I need the wifi working but my TV does not have wifi, it connects but it does not play anything if connected to my wifi. Then, I will have to pay until it will be disconnected even though it does not work. GREAT DEAL for Plusnet, I am paying for their service that I never got. Keep away from Plusnet.
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Posted 5 months ago
I was told by Plusnet that it would be easy to move to EE I asked if there would be any searches as I have a near perfect credit score well I did have . Not only did EE put a hard serch in they did two even though I only have two six pounds a month Sims and only one account number so if you change and you value your credit score beware of ee
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Posted 6 months ago
Plusnet email saying they are going to close their mobile network and that I should transfer to another company. This I did and I closed my direct debit with plus net. As soon as I did this they restricted my account. Although they take money in advance they could not wait to restrict my service. The lest they could have done was to leave the service on until my money had run out and sent me a warning message. But no they were so quick to shut the account down and then blame me for not reading the Ts and Cs. So quick to take your money, now I'll wait and see how long it takes for them to refund me the difference.
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Posted 8 months ago
I wish that I could give this hopeless, ridiculous useless company and the incompetent staff who resulted in my present misery zero stars. I was with John Lewis broadband provided by plusnet. John Lewis told me that they were going to stop their service and that I should switch to Plusnet. I thought that it would be easy for Plusnet to take over the whole thing. Oh dear no!!! They could not set up my Plusnet contract properly. I am being charged £56 per month. instead of the £27 which was agreed. They cannot stop John Lewis from continuing to charge me. The changeover did not happen on the day that Plusnet notified me that it would. When I phoned up to see what was going on I was immediately charged £56 even though I was charged an initial payment of £27 when the contract was supposed to have been set up. None of them has a clue. Please don't have anything to do with them. You will bitterly regret it. I am desperate. How can I escape from this nightmare?
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Posted 8 months ago
Everything up and running for 9 days, I was told they had cut of my internet immediately and then the would be resumed in a week, on the seventh day it changed to 10 days, I’m leaving they are rubbish at providing a service , they couldn’t give me an understandable reason why my broadband was shut down .
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Posted 8 months ago
I am being charged for services I don't use. No benefit to me or anyone for that matter. Not necessarily a scam but I would recommend you check them out before you commit. Buyer beware.
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Posted 9 months ago
I am being charged for services I don't use. No benefit to me or anyone for that matter. Not necessarily a scam but I would recommend you check them out before you commit. Buyer beware.
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Posted 9 months ago
Beware they increase the monthly payments without notifying you and refuse a refund afterwards. Be ware of this company .
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Posted 11 months ago
THIS COMPANY ARE JUST COWBOYS . Most unprofessional. Don't be fooled by their TV advert . Just imagine how many BUFFOONS like the TV advert works for this company .
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Posted 1 year ago
Moved places and was wanna stay with Plusnet they said to they will be move broadband for new place in 7 days after they starting changing date 3 times already I need internet to look for job in new place for emails etc but because Plusnet company letting me down again ... I don't know what to do before we moved we was thinking about changing company because was not once disappointed about the service and here we paying for internet what we don't have and we can't use ..
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Posted 1 year ago
Absolutely useless. AVOID. Signed up with them for phone and broadband as BT, with whom I'd been for over 30 years, lost my order. Advised three weeks ago that there was a problem with my order that they seem to insist on cancelling with Openreach. Whilst I have a phone line still no idea as to when broadband will be available. Moving house is stressful enough without having to waste time chasing useless customer services and arranging alternative internet access. Spent most of last week chasing. Have gone to an hotel so my wide can have a connection for training. Totally disgusted with their "we're doing all we can" attitude - nothing happens.
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Posted 1 year ago
Horrendous. Plusnet have given me the worst anxiety this week. Having found out they have been taking two direct debits from me for the past two years. You cannot sign into your accounts easily. The passwords are a nightmare. Just being fobbed off continuously. Really horrific service. And I’m signed up for another two years. Feel like I’ve been robbed.
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Posted 1 year ago
Absolutely horrendous. Internet always going off and sometimes for 2 weeks. They said they would pay compensation paid 30 days after faults is resolved however, keep opening the same complaint because it's the same fault therefore avoiding paying the compensation.
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Posted 1 year ago
terrible customer services even though I was not in contract they are refusing to shut my account down never use again or recommend
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Posted 1 year ago
Plusnet is rated 1.3 based on 395 reviews