Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Plusnet Reviews

1.3 Rating 396 Reviews

7 %

of reviewers recommend Plusnet

Company Reviews

1.3

Based on 396 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 15%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

Write Your review

Tell us how Plusnet made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Plusnet 1 star review on 10th January 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You might as well be talking to your garden gate! these people have NO customer service complaints dept, you can complain to the relevant dept and they will investigate themselves!! WOW im sure this will wont be bias!!! Did you know if you have a broadband fault and they are unable to fix it, you will asked if you want to leave!! FIX IT? NOOOOO get rid of the customer and move on its much easier!! try getting a transcript of the telephone conversation! they send you a link to fill in a form, but thats lost within 23-30 other links within links!! Its despicable and shameful........"WE will do you **** or just get rid of you!!”

Posted 3 years ago

“Poor service, shocking reliability and therefore massively over priced, happily paying the cost of early contract cancellation as the service is damaging my business and my health. AVOID TERRIBLE SUPPLIER”

Posted 3 years ago

“No land line , john lewis broadband of which is plus net need a landline just broken all the time no working phone for workman, job centre moving home, how broken is this country Since Covid 19 I take it the land lines have it??”

Posted 3 years ago

“Nothing but slow and patchy service, tried to cancel and instead - against my better judgment - was convinced to upgrade to a supposedly ‘better’ contract which turned out to be paying more for an equally terrible service. Bad experience every time I called customer service including being laughed at for questioning a surcharge. In November I eventually managed to get them to send an engineer, only to have Plusnet send them to an address 200 miles away from my house. I have since switched to Talktalk (despite £172 Plusnet cancellation fee which I am happy to pay to be rid of them) and they have offered faultless service for less than I was paying with Plusnet. Plusnet are a vile money-sucking company who only care about profit, and could not care less about “doing you proud” (a outright lie of a slogan) or the quality of their service. Disgusting. DO NOT GO WITH PLUSNET UNDER ANY CIRCUMSTANCES.”

Posted 3 years ago

“Totally regret signed up this broadband company!!! No reward card given due to not responding email?? I said plusnet had promised to customers they will received their reward card once signed up but. Ever mentioned any hidden information like u need to respond email then u can get it. That’s really tricky as a single mother n sole bread winner, do u think I have such a leisure time to check my email constantly? My advice is never never sign up this company, bad service n dishonest”

Posted 3 years ago

“False advertising. Wanted me to pay for an engineer visit to fix the very slow speed connection!!! Then 2 weeks after activation I wanted to cancel and they said I will be charged termination fees since it’s past 14 days after sign up! (Sign up was 10 Jan and service was activated 25 Jan!)”

Posted 3 years ago

“This company are a disgrace. My mother is 78 can’t use email etc. Her broadband stopped working so she called customer support 5 x calls and 7 hours later still not resolved. I cancelled contract in Nov 2020 and my mother has just realised they have continued taking fees. There is no e mail for customer services only telephone number which is never answered withIN 45 minutes. In the end I’ve had to contact mums bank to make sure they can’t take anymore money. KEEP AWAY FROM THIS COMPANY THEY ARE A DISGRACE”

Posted 3 years ago

“STOP!! Don’t even bother with this s**t company. WORST EVER! Horrific customer service that don’t know and can’t do their jobs properly They lie and cheat you out of money. If I could give a negative star rating I would. AVOID AVOID AVOID!!!!”

Posted 3 years ago

“Abysmal service. No email address and it is impossible to get through on the phone. Avoid”

Posted 3 years ago

“If you thinking of joining Plusnet. DONT. There advertised packages lie from the word go. Lets look at my package advertised average down load speed 10 meg. Actual speed at its best 4.2 meg, dropping down to 0.2 meg. After a fault on the line Engineer said no one on this package will get 10 meg, they be lucky to get 7 meg. So how can they get a average higher than 7??? Is that not false advertising. Then ring up to complain you get a email sent with a ofsted requirement they only need to provide 0.4 meg. personally, i think they in breach of contract, but try to leave contract. NIGHTMARE. Would not advise anyone to join Plusnet. just laugh at there TV Advertising, like the service providers. Big Joke.”

Posted 3 years ago

“DO NOT BUY I bought a sim for someone else and they changed my sim number”

Posted 3 years ago

“Plusnet are all hype. If only they spent as much on their service as they do on advertising. The actor Craig Murray who fronts their advertising campaign, must be so embarrassed at taking the money. I applied for Broadband then they asked for another £100 as they said I did not have a landline. This was a lie and a scam. I have had the same landline and number for over a decade. Alarm bells rang and I cancelled. Plusnet agreed to a refund but guess what, it never arrived.”

Posted 3 years ago

“Truly horrendous experience of reporting faults, ordering a new router, appointments with engineers and speaking to customer service. Training is needed for customer service. My advise...go elsewhere, you get what you pay for. Plus net may offer cheap broadband but you pay in tears and frustration when you have a problem and trust me you will”

Posted 3 years ago

“Customer service people absolutely clueless, arranged appointed time for a call this morning to open an account. Guess what? No call. Utter garbage!”

Posted 3 years ago

“Plusnet Email service is total rubbish! It takes 5minutes to log into the mail thats if it logs in at all! If you are thinking of going with Plusnet, think again . YOUR TIME MATTERS.”

Posted 3 years ago

“Very poor router and they slow down streaming like YouTube Netflix etc. I am terrified by their rubbish service thats why they don't allow you to have cooling off period once the service has started!”

Posted 3 years ago

“Plusnet is just a ghost operation for BT. It has service and broadband speeds to match. Website poorly designed and clunky. Offers seem designed to confuse the unwary. Just another old fashioned British scam, just like the rest of internet providers. What a country! Caveat emptor.”

Posted 3 years ago

“Took s Plusnet offer of a 'Rewards Card' Followed instructions to activate - guess what it won't activate! You are then invited to phone a number that costs fro 3 to 65 pence a minute - wonder how long you have to wait ! Some people would discribe it as a CON ! Look at other reviews - card provider is Purecard - another load of stinking reviews. Mr Churchill”

Posted 3 years ago

“Moved from sky to plusnet i was left for 4 weeks without phone and internet ——contacting them was a nightmare either you waited for an hour to spesk to someone or you get a message saying they are busy and to phone back tomorrow . They made plenty of promises but they never delivered .there was one exception CHRIS SUTTON ,,, a real star he did everything he could to salvage the situation... well done chris you deserve a good promotion”

Posted 3 years ago

“Been with plusnet 18 months I moved house in the same area the person who lived here before had the same deal as I had but takes 2 weeks to put back on . Why what's going on that takes all that time to re concept me up terrible services I asked if I can have it earlier that the date given they just said no its company policy load of rubbish . They used to be the best know there the worst H E”

Posted 3 years ago

«
1
2
...
3
4
5
6
7
»

Plusnet is rated 1.3 based on 396 reviews