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Plusnet Reviews

1.3 Rating 397 Reviews

7 %

of reviewers recommend Plusnet

Company Reviews

1.3

Based on 397 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 15%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Plusnet 1 star review on 10th January 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been with plusnet 18 months I moved house in the same area the person who lived here before had the same deal as I had but takes 2 weeks to put back on . Why what's going on that takes all that time to re concept me up terrible services I asked if I can have it earlier that the date given they just said no its company policy load of rubbish . They used to be the best know there the worst H E”

Posted 3 years ago

“Hello, I am a very confused and irritated customer. You opened a 'question' on 19th August. You said that you would run some tests on our Broadband over the next 24 hours. You agreed that there was a fault somewhere on the line. You haven't been back in contact with us. I logged onto the web site today and it is telling me that you have closed the 'question' but you haven't told us what action has been taken or will be taken to resolve the problems we are still experiencing with our connection. I have now had to buy a new sim card for my iPad at a cost of £26 per month, with unlimited data, so that I can make Teams and Skype calls on my iPad, in order for me to be able to continue doing my job. I tried to call you this afternoon but you have closed early it seems. My business has a call centre operation too, we're also experiencing C-19 but have retained our usual operating ours to support our customers. We have been loyal Plusnet customers for 8 years - We do not want to have to move providers but if you cannot deliver the service we're paying for then we will have no option. This has been an ongoing problem for several months now, we just want it sorted please.....quickly. Thanks”

Posted 3 years ago

“My sister has had to wait 4 weeks for her telephone to be connected and an engineer to come out to set up her broadband. The engineer came out today and said that everything was connected, this was not the case and when she contacted Plusnet she was told it would be live at midnight tonight. She subsequently called them again and was told that an engineer would need to come out again but it would be 5 days before that happened. She is a brand new customer and the service she has received has been appalling. Plusnet should be ashamed to put their advert on the television as it is totally misleading.”

Posted 3 years ago

“My sister has waited nearly four weeks for an engineer to connect her broadband. She had to have the phone line reconnected which happened over a week ago. The engineer came out today and said she was connected, but she had no connection, when she called Plusnet she was told it would be live at midnight tonight. She contacted them again this afternoon and was told she would have to wait another 5 days for an engineer to go out to her. She is a new customer and the way she has been treated is diabolical, I would not recommend Plusnet to anyone, and their advert on the television is totally misleading. They should be ashamed to put that advert on the television.”

Posted 3 years ago

“Engineer visited after endless 'drop-offs' (ie no broadband). He declared everything was fine with my wiring, internal and external. But the router he had doubts about. Plusnet sent a new router, charged me £6.99 for delivery (which surprised me). Now they are charging me £65 because the router was 'out of warranty'. Did you know that your router has a limited warranty? Can this be right or fair?”

Posted 3 years ago

“A year last November I signed up with Plusnet and the first payment was taken from my bank that month. After that they took nothing despite my trying to sort it out nothing happened. My account had entered the Bermuda Triangle. Last month I suddenly got a bill for three months. I got in touch because they couldn't take it from my bank account. After a struggle I got someone to take the payment who promised to sort out the mess. Yeh, this month another message, I owed another month and they couldn't take the money from my bank account. While this was and is going on I can't log into my account because it says it is closing. Now I can't get through on the phone at all and the text interaction doesn't work either. How did they take the money when things kicked off, telepathy? I just got a text which threatened consequences if I don't pay in so many days. That is plain insulting. Who on earth designed Plusnet's business model? A tired old monkey with a hangover?”

Posted 3 years ago

“I ordered broadband on the 2nd July and after much kerfuffle they gave me a date for connection, 11th August by midnight. It’s now the 12th and I’m still not connected. They expect me to pay them on the 24th. Cheeky beggars!”

Posted 3 years ago

“Plusnet is a scam! They take your money but don’t provide the service you paid for! You won’t be able to contact them! They are simply robbing people with immunity! And your bank won’t help you! My advice to people is to never have anything to do with Plusnet! You’ll be sorry if you do!”

Posted 3 years ago

“Customer service is non existent.They messed up my direct debit payments and then blamed the bank! Eventually they admitted fault and i was told i would be contacted to resolve the issue within 48 hrs! 72 hrs later and not a word.Absolute garbage company once youve signed up.Complete disregard for customers.Do not sign up for anything from this company.A family member is having major trouble with tbem also.”

Posted 3 years ago

“It was good years ago.not so much now”

Posted 3 years ago

“I was a phone and Broadband customer of Plusnet. I left Plusnet on 24/06/2019 as a result of moving house and paid the final bill including early termination charges on 01/07/2019. Plusnet then proceed to charge me additional early termination charge at the end of July 2019 which they did not tell me about until 24/06/2020 when I got an email from Plusnet. Plusnet email asked me to get in touch to pay my outstanding balance of £0 on my account within 14 days of have my file referred to a debt colector agency. I got in touch with Plusnet on same day I got their email out of curiousity only to be told that my account had additional £57.08 in respect of additional early termination charges which has now been refered to a credit reference agency. This a a very awful company, with awful billing processes trying to ruin a credit profile I have built up over the years.”

Posted 3 years ago

“Do not trust this awful company. I was unhappy with Plusnet, because they always used to call with better deals and appreciated your custom and that is why I originally stayed loyal to them. After many years of being on contracts, I had foolishly allowed a contract to lapse, no call or email from Plusnet with an offer for a better contract and I was paying full price plus paying the line rental saver. when I realised I was paying over the odds for my broadband I gave Plusnet a call. They offered a rubbish package with only a £5 saving for 18 month, in fact they first tried to tie me in for 24months, which was no good as new customers get a far better deal with line rental saver thrown in. I almost went for it, but after a quick discussion with my husband, we decided against it. I asked the representative to not to go ahead with the 18 month contract and cancel it as I felt I would prefer to leave when the line rental saver was almost up and not be penalised for leaving. I have this call recorded thank goodness! I have just received a bill for £102. They told me I was signed up to an 18 month contract! So even though they could see I was not receiving any reduction on my bill, they charged me the same amount as a non contract customer, then they have gone ahead and penalised me for leaving. Off to the Ombudsman I go with my recording! I am disgusted with them, daylight robbers. This company went downhill many years ago, poor customer service, rude staff, drop outs in connectivity, higher prices. I did not want to stay with them any longer, I think they are despicable trying to take penalty payments for a contract I was never on, never benefiting from any reduction in price, they are scoundrels. If I was elderly, this would still be happening. You would think companies would tighten down on this bad practice, especially during the Covid tragedy. Yet they would seek to rip off a loyal customer of seven years. I repeat, Do not trust this awful company.”

Posted 3 years ago

“Plusnet is genuinely the worst, it goes off every day and doesn't come back on after 10 minutes. the speeds are horrible and oh great it just went off again while writing this sentence. Seriously don't ever get Plusnet EVER”

Posted 4 years ago

“if you wish to be scammed and overcharged every month blatantly lied to and spoken to like a piece of dirt by incompetent rude staff like CHETEN (more like cheating) SCUM-net is the go to for the above. Definitely should not be working in customer services.”

Posted 4 years ago

“I gave Plusnet 4 weeks notice that I was moving home. Moved house and have had no internet or phone since moving in on the 3rd March. Plusnet have apparently arranged appointments with BT to connect us up, but the day just comes and goes with nothing done. We now have a 3rd appointment on the 16th for BT to connect us up. Not holding my breath. Oh and Plusnet no point answering this review with send us a message on facebook because I have and you haven't even read it 4 days later!”

Posted 4 years ago

“Dean was rude and did not explain the process to my satisfaction. I then asked to speak to another agent or supervisor for better support. Dean refused to do this and cut me off. He also logged the fault as a phone fault when I clearly explained to him the problem was with my bb speed. The engineer who checked the line confirmed that there was no fault with the line. This has resulted in a further 3-6 days in identifying the problem with the bb service plusnet is supplying to me.Plusnet is still unable to advise on how long it will take to fix the problem.”

Posted 4 years ago

“I was previously with bt never had a problem with my WiFi. Went to plusnet for a cheaper deal and we can no longer get a signal upstairs so unable to connect to anything. They sent an engineer because they said there was a fault on the line. The engineer said there was no fault. We have been with them 3 weeks and I can honestly say Its the worse decision i have made. If I terminate they have told me it will be £158 to get out of the contract.”

Posted 4 years ago

“Awful customer service; refused to accept that my bank account numbers were mine (doesn't quite match?). Waited for a manager to call back - never happened. Nearly two months to close my account and they still haven't done it or refunded me - will never be with them ever again!”

Posted 4 years ago

“My elderly father had been with Plusnet for broadband and landline for ages but they kept increasing prices. They emailed saying to contact them to give 14 days notice if you don't accept latest price increase and want to swap. Arranged to swap to a company offering the same for half the price, clarified the swap date and gave notice in the exact manner Plusnet requested. Vindictively, Plusnet cut him off immediately after that call. My dad relies heavily on his landline, especially as very recently bereaved and expecting all sorts of calls relating to that. I hate Plusnet with a passion for adding to my dad's stress at a very difficult time, with no regard for customer service. Please AVOID.”

Posted 4 years ago

“Providing very poor customer service and very slow Internet”

Posted 4 years ago

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Plusnet is rated 1.3 based on 397 reviews