Plusnet Reviews

Name: Plusnet
Rating: 1.33

1.3 Rating 396 Reviews

7 %

of reviewers recommend Plusnet

Company Reviews

Questions

Metrics

1.3

Based on 396 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 15%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Plusnet 1 star review on 10th January 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor helpline with long queues and unhelpful staff who askyou4/5 security questions in the hope you can't answer so will give up!”

Helpful Report

Posted 2 years ago

“Q 190565713 - On Sat. 25 May 2019 I reported that I had no internet connection from Friday 24th from about 10 pm. The person who took my call (a female) on Sat. was totally useless. I told her I was on crutches; but still she made me run around the house checking sockets when I told her several times that the router was working perfectly with all the lights being green. She went on for about an hour but did not do anything. I got so fed up and tired that I rang off. After the bank holiday on Tues. 28th I phoned again - the person who took my call was very helpful he took down all the details; checked a few things on his side but could not help me. However he told me that the engineers would try to correct the fault in 3 days and that they would phone me. On the 29th I spoke to Paul Stainforth in the technical dept. I cannot praise this gentleman enough - he was simply par excellence. He was very kind and patient; sitting at my laptop he very clearly guided me through all the functions. Some of them had to be repeated over and over again but he spared no pains. He was determined to get it right for me. When nothing was working on my side he asked me not to touch the laptop that he would do some checking at his end and phone me back in 15 mins. He did so, and after going through one or two functions with me I was back on again and he clearly explained what had happened and what I was to expect. (It is too long to write about it here -if you ask Paul he will tell you.) Had it been just Paul Stainforth that I had been dealing with all the time I would have given this review 5 stars over and over again but I cannot do that as the first person I spoke to who made me do stupid checks repetitively was not at all helpful neither could she give me any advise or rectify the problem. Very many thanks once again Paul Stainforth.”

Helpful Report

Posted 4 years ago

“I've been with PNet since 08, they used to be good with no issues, however recently I've had issue after issue with them attempting to change my DD date to suit. They've put me overdrawn 3 times by taking the payment too early. They've really gone downhill recently. Buyer Beware.”

Helpful Report

Posted 5 years ago

“We started out on a reasonably priced contract 4 years ago. However, the prices are forever increasing but the service doesn't get better. Constant 'drops' in the internet means using Netflix through our TV can be tiresome and frustrating as halfway through a film, suddenly no internet. Aaaghh! Too frequent not to be a major issue. Have today switched to NOW TV who are £10 a month cheaper for exactly the same service, with no set up cost, and we have the option to opt for PAYG Add Ons if and when we need them. Ideal!”

Helpful Report

Posted 6 years ago

“You might have the best customer service, but is that because of your "odd" service. Every other day my install date changes...”

Helpful Report

Posted 10 years ago

Plusnet is rated 1.3 based on 396 reviews