Postboxed Reviews

Name: Postboxed
Address: 49 Randolph avenue, 49 Randolph avenue, London Borough of Brent
Rating: 4.61

4.6 Rating 3,008 Reviews

91 %

of reviewers recommend Postboxed

4.6

Based on 3,008 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Email:

info@postboxed.co.uk

Location:

49 Randolph avenue,
49 Randolph avenue
London Borough of Brent
W9 1BQ

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Postboxed 5 star review on 28th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order never arrived.”

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Posted 3 years ago

“I have not received my package yet!”

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Posted 3 years ago

“Unfortunately my order never arrived”

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Posted 3 years ago

“I ordered a letterbox Christmas delivery for boxing day. Paid extra for postage to the Netherlands No tracking number No reply to my email No delivery Just a message asking for a review. Very disappointed and disappointing for the recipient.”

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Posted 3 years ago

“Not yet received??”

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Posted 3 years ago

“The delivery was absolutely terrible. It was ordered to arrive on Dc 6 and arrived on Dec 19th. There was no notice that it was late.”

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Posted 3 years ago

“It never arrived.”

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Posted 3 years ago

“I believe the quality of the chocolate is good. However it was not delivered on my selected date, when I emailed to enquire the customer service team were vague and not helpful. Doesn’t fill me with confidence to order with them again, especially for a premium brand. I would expect more.”

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Posted 3 years ago

“Really disappointed. Ordered a gift weeks ago which never arrived. No explanation as to it’s whereabouts. Had to wait for it to be back in stock to reorder. Have been told it’s back in and reshipped but it still hasn’t arrived and had heard nothing from PostBoxed. So unsatisfactory and feel extremely let down.”

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Posted 3 years ago

“Very disappointed. I ordered what were advertised as two packs plus two extra presents for family who had to cancel holiday through Covid. No separate packs - everything arrived jumbled together. One reason I chose this firm was the packs for individual children. I might just as well have ordered a collection of items from Amazon - for far less money.”

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Posted 3 years ago

“Paid for first class delivery, took 5 days. Delivered to wrong address ( delivered to my address not gift recipient) very disappointed”

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Posted 3 years ago

“My friend's birthday is July 30. I selected July 30 for delivery date and it was delivered on June 29, one month early! What would my friend think of me? That I don't remember his exact birthday? June 30 instead of July 30? It's very embarrassing to me!”

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Posted 3 years ago

“The reason I booked with PostBoxed was because the website allowed me to choose a fixed day for delivery. I was buying a gift for my brother-in- law whose own family are terrible at remembering birthdays so I wanted to be sure he had at least one gift on the day. Was so disappointed when it didn’t arrive - and even more disappointed when I emailed Postbox to tell them this and got no response. The present eventually arrived, three days late, by when the element of surprise was over. What a shame and a waste of money”

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Posted 4 years ago

Hi Emma, thank you for your review and I am sorry your gift was late. The Royal Mail are experiencing problems in a few areas and I apologise that this meant your gift was a little late. We always reply to customer emails but didn't get one from you so had no idea your order was late. I hope the recipient liked their gift despite it being late and that it wasn't a total waste of money as you say. Best wishes, Liza

Posted 4 years ago

“Did not receive the gift. Very disappointed. No email sent about the delivery.”

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Posted 4 years ago

“I fail to understand why I’ve been asked to review this service when my Christmas gift has yet to be delivered.”

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Posted 4 years ago

“Stuff hasn’t arrived so I can’t write a review - this is Monday 28th December”

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Posted 4 years ago

“Recipient not received it yet so not ideal, but understand postage may be longer although been an awful long time”

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Posted 4 years ago

“Still waiting to receive my order”

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Posted 4 years ago

“The order supposed to arrive on chosen date and was ordered in advance. However, it was delivered few days after the birthday of my friend wich was absolutely disappointing. Won't use it again ever!”

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Posted 4 years ago

Hi Aneta, Thank you for your review! Your order was placed late in the evening and we posted it the following morning First Class with the Royal Mail. I am sorry it took 2 days of the 1-2 day estimate - we can't get the post to go any faster unfortunately. I am sorry that this wasn't clear when you placed the order. I know you say you won't place any orders again with us and I understand, but if you do decide to I would recommend leaving a little longer just in case, as the Royal Mail at the moment is sometimes taking the full 2 days of their estimate. Best wishes, Liza

Posted 4 years ago

“Unhappy with this service. The postage was extremely delayed and the instructions were missing from one of the items within the box. Wouldn't order from here again.”

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Posted 4 years ago

Hi Jade, thank you for your review! there are no notes with individual items. Each gift box is sent with the gift note you write on your shopping cart page so there would have only been one note with your one order. I am sorry about the postage. Delivery outside the UK is seeing delays for some orders at the moment because of staff shortages from the current situation. We have warnings for this but can understand it is still disappointing. Please get in touch next time you place an order and we will send over a discount as an apology. Best wishes, Liza

Posted 4 years ago

Postboxed is rated 4.6 based on 3,008 reviews