Postboxed Reviews

Name: Postboxed
Address: 49 Randolph avenue, 49 Randolph avenue, London Borough of Brent
Rating: 4.61

4.6 Rating 3,008 Reviews

91 %

of reviewers recommend Postboxed

4.6

Based on 3,008 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Email:

info@postboxed.co.uk

Location:

49 Randolph avenue,
49 Randolph avenue
London Borough of Brent
W9 1BQ

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Postboxed 5 star review on 28th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed. Items purchased have not arrived. Awaiting explanation and refund”

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Posted 4 months ago

“Dreadful experience, would not recommend.”

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Posted 5 months ago

“Package never arrived, no notification. As it was a surprise, the recipent could not let me know. Courier hopeless. Gave up the will to live trying. Never again.”

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Posted 6 months ago

“I ordered a colouring book and pencil to be sent to my daughter in Denmark on 13th August, I also paid the taxes. As of now 1st September my daughter has been told that to receive it she will have to pay import tax and £30 handling fee. Which means not only is she paying for her own present but a colouring book and small set of pencils is cost nearly £80!!!!”

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Posted 8 months ago

“My item was never delivered, and subsequently missed the occasion the item was for. There is no tracking information available from the preferred courier by Postboxed so I can’t get any update on the whereabouts of the parcel. I am aware these things can happen but the quality of the customer service is poor and not very responsive. When I required about my parcel not being delivered, the response I received from Postboxed was to ask if I had put the postal address in correctly. There was no responsibility being taken from the company to rectify the situation. Chasing up with the courier/ sending out another parcel or issuing a refund would have been a resolution but nothing of the sort has been offered or actioned. I am now trying to get a refund but I don’t hold out much luck as I don’t receive responses in a timely manner to the emails I send. I can’t comment on the quality of the gift as I haven’t seen it nor has the intended recipient. I wouldn’t use this company again nor would I recommend”

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Posted 9 months ago

“Order was "shipped" but Royal Mail said it was never received. Support has not replied to my email. Now I need to find a back-up birthday gift that will be a month late. Wasted my money and time.”

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Posted 11 months ago

“Very bad customer service as no contact or answer to emails !”

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Posted 1 year ago

Thank you for your review! I am really sorry I didn't reply to your email over the Easter holidays. We are a small company and are getting back to emails on Monday (bank holiday Monday) night. Unfortunately we have families etc. and cannot always reply instantly over holidays. I am sorry that this is disappointing but as a small company we cannot afford staff to work over public holidays. Best wishes, Liza

Posted 1 year ago

“Package was never delivered. When I contacted customer services, they we're kind and understanding and told me that they would make sure to resend the package when it returned to them due to failing delivery. Never heard from them again. So I payed close to twenty pounds for a pair of organic socks for a birthday gift and the birthday girl never got a present. Dissappointed.”

Helpful Report

Posted 1 year ago

Dear Moniek, Thank you for your review. You gave us an incorrect address (which you agreed via email was incorrect). I offered free of charge to re-deliver the gift (at our expense) for you if it was returned from the incorrect address to us. We cannot be help responsible for doing exactly what we are requested to do by our customers - deliver to the address given at checkout. I am sorry if this is disappointing. Best wishes, Liza

Posted 1 year ago

“Terribly disappointed as not all my gifts arrived. A waste of my time and money.”

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Posted 1 year ago

Hi Jane, I am sorry not all of your gifts arrived - we haven't been contacted by you other than to change an address so this is the first we have heard about any issue! I can see that you placed multiple orders, if can let me know what was missing in which order then we can refund you or send replacements. Best wishes, Liza

Posted 1 year ago

“Didn't receive my order and no explanation or refund given”

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Posted 1 year ago

“Appealing do t shop with them ever”

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Posted 1 year ago

“It did not get delivered”

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Posted 1 year ago

“Certainly won't be using you again, not very impressed at all, placed order on 19th May, nothing seems to have happened for 19 days, no info or communication, item not dispatched until 7th June, it's still not arrived & my friend's birthday is on 12th June so I'm not at all pleased !”

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Posted 1 year ago

“Unfortunately my order has not arrived yet”

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Posted 2 years ago

“I ordered this to be delivered in June, specifically in time for someone’s birthday and it arrived with them approximately two weeks after I ordered it. Very poor. If someone’s requested a date it is intentional.”

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Posted 2 years ago

“Very disappointed”

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Posted 2 years ago

“Gift has not been received”

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Posted 2 years ago

“Why would you send this email asking about my experience when you know the order failed to deliver 3 weeks ago and I have not received a refund?”

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Posted 2 years ago

“Looks lovely but... I purchased it and now it is more than 15 days and it was not delivered...so was not a deal for me.”

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Posted 2 years ago

“My order never arrived to recipient, struggling to track with Royal Mail at the moment.”

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Posted 2 years ago

Postboxed is rated 4.6 based on 3,008 reviews