Postboxed Reviews

Name: Postboxed
Address: 49 Randolph avenue, 49 Randolph avenue, London Borough of Brent
Rating: 4.61

4.6 Rating 3,008 Reviews

91 %

of reviewers recommend Postboxed

4.6

Based on 3,008 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Email:

info@postboxed.co.uk

Location:

49 Randolph avenue,
49 Randolph avenue
London Borough of Brent
W9 1BQ

Write Your review

Tell us how Postboxed made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Postboxed 5 star review on 28th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You didn't let me know when gift had been despatched”

Helpful Report

Posted 3 months ago

Hi Shelagh, Thank you for your review. I hope your recipient liked their gift! We sent a shipping email with tracking to the email you placed the order with at 13.27 on the second of December. All emails are sent automatically but it is possible it went to your spam folder. Best wishes, Liza

Posted 3 months ago

“Unfortunately, the postboxed gift I ordered has never been received by the intended recipient. I've still given a rating of 3 though, as the service up to that point was good. Liza has also shown a willingness to sort the issue out for me, which means a lot. After all, things do go wrong occasionally and it's how you recover, right? We're keen to use Postboxed again in the future, so hopefully we'll have a resolve on this very soon.”

Helpful Report

Posted 4 months ago

“Unfortunately my goods never arrived, hence 3 stars. I went online to the chat line and asked where they were and straight away I had a reply. I was offered a re send which wouldn’t have arrived in time, so I was given a refund, which was dealt with more or less straight away. So very good customer service.”

Helpful Report

Posted 9 months ago

“Unfortunately although the girls loved the gifts when they eventually arrived they were 12 days late for their special day which was very disappointing.”

Helpful Report

Posted 11 months ago

Hi Margaret, Thank you for your order and review. I am really glad your recipients liked their gifts and i am sorry they were late arriving. The order was placed on the 13th and sent out first thing on the 14th. International orders are estimated to take 3-5 working days to arrive but there have been delays as warned in the delivery option. I can see from the tracking that your order arrived on the morning of the 23rd which is 7 working days - so only 2 days late not 12. Please let me know if the tracking was incorrect and the gift did arrive much later. Other customers read these reviews so it would be good for all of us to know and then I can follow up with the Royal Mail to see what went wrong if they did. Best wishes, Liza

Posted 11 months ago

“Not the best experience - asked for delivery on a specific date for a friend’s birthday and it arrived over a week in advance. Also asked to include a personalised note and this was not included in the parcel so my friend had no idea who it was from or what for”

Helpful Report

Posted 11 months ago

Thank you for your review and order. I just checked your order and no note or date were added so we sent the gift straight away. We do not add gift notes unless senders choose to add one because sometimes people choose to send things anonymously.

Posted 11 months ago

“Lovely product. Very unhelpful service! If your parcel is not delivered overseas do not expect them to help you. My delivery to Spain was an attempted delivery but there was no postal card was left to enable the recipient to follow it up. I emailed for assistance and received no reply. Previous correspondence with customer service was met with very curt replies.”

Helpful Report

Posted 11 months ago

“The chocolates were lovely but I put a specific delivery date in the order (this was a service offered, not an additional request) because I knew the recipient would be on holiday until the day before. I even followed up with an email which confirmed the delivery date requested because there had been confusion on the site about the name on the order (ordered by me but to be delivered to a different person). I received a confirmation email that the chocolates had been delivered several days early so they had sat at the address for days before being received. Thankfully it wasn’t hot weather but I recommend you order closer to the time if you want a specific date of delivery because it seems to be ignored. I’m told the quality of the product was very good though.”

Helpful Report

Posted 1 year ago

“The items were a gift, and I assume they were fine, but I was dissappointed to hear they weren't actually delivered through the post box, but were to be collected from the post office. Perhaps postboxes in Czechia are extra small?”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry they had to pick up their gift. Different countries have different sized letterboxes and sometimes they don't have them at all. We cannot arrange for letterbox delivery if there isn't the space for the gift to be posted! All of our gifts are designed to fit through letterboxes, even small ones but sometimes this isn't possible. I hope the recipient liked their gift! Best wishes, Liza

Posted 1 year ago

“Great idea, but my gift message wasn’t included so my employee hadn’t a clue where/who it was from! I’m also not Nikki clearly! I’m the person that sent the gift. A bit rubbish service really!”

Helpful Report

Posted 1 year ago

Hi! Thank you for your review. You didn't add a gift note to your order so we didn't add one either - I just double checked and no gift note was filled in when the order was placed so it makes sense that your employee didn't know who the gift was from. You also selected that the shipping and billing address were the same - when this is done our system assumes that the gift is being sent to the sender to pass on themselves and the only name we then have on our system is the one used for the billing address. So we use that in our emails, I apologise if your name is not Nikki but it wasn't clear to us as you say. I hope your employee liked their gift despite not knowing who it was from. If you decide to place an order in the future and want us to make sure a gift note has been added or for us to add one for you just give us a quick email after and I will check it all for you! Best wishes, Liza

Posted 1 year ago

“Only received half of my order. After an email exchange still no resolve. No replacement has been sent for the missing item or no refund offered. Disappointed”

Helpful Report

Posted 1 year ago

“The gifts were nice but no card was in the box so my niece didn't know who they were from.”

Helpful Report

Posted 1 year ago

“Quick efficient delivery and size item as expected. The only reason I have given this a 4, rather than a five as it was unclear exactly what would be written on the box. I was under the impression it would just say “you are awesome”, but it also said “will you be mine” which was not really relevant as a gift to my daughter. Maybe I missed something and I did and you had the option to change this then it would have been a 5.”

Helpful Report

Posted 1 year ago

“The parcel arrived but the message I had written was not included so the child had no idea who it was from.”

Helpful Report

Posted 2 years ago

“Can't write a review yet as it's still not arrived”

Helpful Report

Posted 2 years ago

“The person I sent the chocolate to was happy to receive it and enjoyed it. However, despite being told it would arrive on a certain day, my order arrived a day late. Thank you”

Helpful Report

Posted 2 years ago

“Unfortunately I received the wrong bracelet. As it was so close to my friends birthday I had to give her the wrong one.”

Helpful Report

Posted 2 years ago

“I feel the cost doesn’t justify the amount of items included. It was convenient for me to use though as I had no way of delivering a present on the day of their birthday, however it was delivered 2 days earlier than I requested also.”

Helpful Report

Posted 2 years ago

“I ordered chocolates for my mum’s Christmas. They arrived quickly in beautiful packaging. However the date on them was 27th December and I had ordered them at the end of October. I would have expected the date to be further away. I contacted postboxed and they said they couldn’t do a return as it was a food item, despite them still being sealed. Very disappointed.”

Helpful Report

Posted 2 years ago

“Gifts arrived very early....before her birthday.. not good”

Helpful Report

Posted 2 years ago

“The recipient seemed pleased with the chocolates. My complaint was they arrived 5 days earlier than requested. As this was for an anniversary it was a shame. I did contact Postboxed and they said they sent early because of post strike! What can you do? It has put me off using them again unfortunately.”

Helpful Report

Posted 2 years ago

Postboxed is rated 4.6 based on 3,008 reviews