Name: Pramcentre.co.uk
Address: Glasgow Pram Centre25 - 29 McFarlane Street, Glasgow
Rating: 4.32

“Order not received as one of the items not available,other discontinued but all fine when purchased online.The Pram Centre have not notified at all for the problem with these items.Had to find out when chased up my order a week later.Very unhappy”

Helpful Report

Posted 9 years ago

Hi, Rositsa. Thank you for taking the time to review us. My sincerest apologies that you feel we have let you down in regards to your latest order placed with us. Under Section 3 of our Terms and Conditions it does note that we will contact all of our customers if what they have ordered is not in stock and that we will also advise when the item is expected to be delivered. Given that an item was discontinued, unfortunately this must have only been made evident to us when we called the relevant manufacturer to ask how long delivery would be, otherwise we would not have had this product available to purchase on our website. My sincerest apologies once again for any inconvenience caused to you at this time, if there is anything else I can help you with please do not hesitate to contact me directly on melissa@pramcentre.co.uk. Many thanks, Melissa x

Posted 9 years ago

“Excellent customer service but too long on hold when I called Pram Centre.”

Helpful Report

Posted 9 years ago

Hi Sam, Thank you for taking the time to review us, we love to hear from our customers, especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. I would like to apologise however for the delays you have experienced on our phone lines, we have been incredibly busy recently and my colleagues and I are trying to answer all calls as quickly and efficiently as we can, my sincerest apologies once again for any inconvenience caused to you at this time. If there is anything else I can help you with please do not hesitate to contact me directly on melissa@pramcentre.co.uk. Many thanks, Melissa x

Posted 9 years ago

“Excellent service very quick. Excellent value for money.”

Pramcentre.co.uk 5 star review on 14th April 2016

Helpful Report

Posted 9 years ago

Hi Deborah, Thank you for taking the time to review us, we love to hear from our customers, especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on melissa@pramcentre.co.uk Once again many thanks, Melissa x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc,

Posted 9 years ago

“Ordered a car seat online - it turned out the next day that it was out of stock. Don't know why it didn't say that on the website.”

Helpful Report

Posted 9 years ago

Hi, Richard. Thank you for taking the time to review us :) My sincerest apologies that you feel we have let you down at this time. Under Section 3 of our Terms and Conditions it does note that we will notify you of our acceptance of your order by email and you may also receive a call or email from one of our advisors. We will call regarding stock availability if the item is not available and advise when the item will return to stock, unfortunately it does seem that this has been the case with your order and I do apologise for any inconvenience caused to you at this time. Our site will always allow a purchase to be made on a Pre-Order basis, if an item is not in stock we will contact you to advise of an expected delivery time, as explained above. My sincerest apologies once again for any inconvenience caused to you in regards to your order placed with us, if there is anything else i can help you with please do not hesitate to contact me directly on melissa@pramcentre.co.uk, Many thanks, Melissa x

Posted 9 years ago

“Three days after I placed my order with 3 items on I received an email saying that the order was out of stock... This did not state which of the products... After replying asking which item was out of stock I had no reply. So I ended up ringing and asking... I ended up cancelling my whole order as 2 out 3 items turned out not to be stock. As a customer you should not have to do the chasing.”

Helpful Report

Posted 9 years ago

Hi, Emma. Thank you for taking the time to review us :) My sincerest apologies that you feel we have let you down at this time. Under Section 3 of our Terms and Conditions it does note that we will notify you of our acceptance of your order by email and you may also receive a call or email from one of our advisors. We will call regarding stock availability if the items is not available and advise when the item will return to stock, unfortunately it does seem that this has been the case with your order and I do apologise for any inconvenience caused to you at this time. Our site will always allow a purchase to be made on a Pre-Order basis, if an item is not in stock we will contact you to advise of an expected delivery time, as explained above. I am sincerely sorry that you did not receive a reply from your email sent to us, this is in no way acceptable and we do not expect our customers to have to chase their own order status, we have been incredibly busy recently and this has resulted in a slight delay in response to emails sent by customers. My colleague should have advised what items were unavailabvle when the initial email was sent so that you were made aware of this in the first instance, I will speak with her to make sure that this does not happen again. My sincerest apologies once again for any inconvenience caused to you in regards to your order placed with us, if there is anything else i can help you with please do not hesitate to contact me directly on melissa@pramcentre.co.uk, Many thanks, Melissa x

Posted 9 years ago

“great product and price,fast and free delivery,very pleased”

Helpful Report

Posted 9 years ago

Hi Sylwia, Thank you for taking the time to review us, we love to hear from our customers, especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on melissa@pramcentre.co.uk Once again many thanks, Melissa x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc,

Posted 9 years ago

“Great service! Contacted by phone regarding stroller we wanted to purchase for our grandchild. Courteous member of sales team guaranteed price match, no delivery charge and estimated delivery would be within 3 days. Purchased online Monday 4pm - delivered Wednesday 3pm and informed of day and one hour time slot by message to phone. Thanks Pramcentre!”

Helpful Report

Posted 9 years ago

Hi Clive, Thank you for taking the time to review us , we love to hear from our customers ,especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on melissa@pramcentre.co.uk Once again many thanks, Melissa x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc,

Posted 9 years ago

“Item received very quickly, good communication throughout and was informed of an exact 1 hour slot on the delivery day. Very good price and quality, would definitely use again and recommend”

Helpful Report

Posted 9 years ago

Hi Charlotte, Thank you for taking the time to review us , we love to hear from our customers ,especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on melissa@pramcentre.co.uk Once again many thanks, Melissa x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc,

Posted 9 years ago

“I contacted the Pram centre this morning having lost the instructions to my sons cot bed . I spoke to a lovely lady called Morag who immediately emailed me a copy of the instructions even though this set is about 5 years old. What a star! Very helpful, polite and knowledgeable. Can't speak highly enough of this lovely lady and the service provided. Thank you”

Helpful Report

Posted 9 years ago

Hi there, Thank you for taking the time to review us , we love to hear from our customers ,especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on Louisa@pramcentre.co.uk Once again many thanks, Louisa x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc,

Posted 9 years ago

“Excellent products quick delivery I will definitely keep using the pram centre and recommend them to my my friends”

Helpful Report

Posted 9 years ago

Hi there, Thank you for taking the time to review us , we love to hear from our customers ,especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on Louisa@pramcentre.co.uk Once again many thanks, Louisa x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc,

Posted 9 years ago

Hi there, Thank you for taking the time to review us , we love to hear from our customers ,especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on Louisa@pramcentre.co.uk Once again many thanks, Louisa x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc,

Posted 9 years ago

“Excellent customer service as always, one item delayed and received a phone call to advise etc.”

Helpful Report

Posted 9 years ago

Hi there, Thank you for taking the time to review us , we love to hear from our customers ,especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on Louisa@pramcentre.co.uk Once again many thanks, Louisa x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc,

Posted 9 years ago

“I had a query on my order which was placed 13/4/16. This was dealt with very swiftly and customer service is brilliant. Would order from them again.”

Helpful Report

Posted 9 years ago

Hi there, Thank you for taking the time to review us , we love to hear from our customers ,especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on Louisa@pramcentre.co.uk Once again many thanks, Louisa x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc,

Posted 9 years ago

“The service was quick easy and will be ordering again soon. Thank you.”

Pramcentre.co.uk 5 star review on 13th April 2016

Helpful Report

Posted 9 years ago

Hi there, Thank you for taking the time to review us , we love to hear from our customers ,especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on Louisa@pramcentre.co.uk Once again many thanks, Louisa x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc,

Posted 9 years ago

“I can't be more pleased with my service I ordered late Sunday night and it came early Tuesday morning, the rocker which I purchased is a lot better quality than me and my mother in law thought it would be so overall I am very pleased with this company and my purchase”

Helpful Report

Posted 9 years ago

Hi there, Thank you for taking the time to review us , we love to hear from our customers ,especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on Louisa@pramcentre.co.uk Once again many thanks, Louisa x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc,

Posted 9 years ago

“I ordered this for my daughters birthday present and it was 3 days away. I didn't think that I would receive it on time as I ordered late, but it arrived on her birthday. Very happy with the rocking horse sturdy and very nice. My daughter loves it”

Helpful Report

Posted 9 years ago

Hi there, Thank you for taking the time to review us , we love to hear from our customers ,especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on Louisa@pramcentre.co.uk Once again many thanks, Louisa x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc,

Posted 9 years ago

“I ordered this for my daughters birthday present and it was 3 days away. I didn't think that I would receive it on time as I ordered late, but it arrived on her birthday. Very happy with the rocking horse sturdy and very nice. My daughter loves it”

Helpful Report

Posted 9 years ago

Hi there, Thank you for taking the time to review us , we love to hear from our customers ,especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on Louisa@pramcentre.co.uk Once again many thanks, Louisa x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc,

Posted 9 years ago

“Unfortunately the holes don't line up to attach the wooden rocker. I have emailed and still awaiting a response and also telephoned and waiting for a call back from the service department which was over an hour ago. So at the moment a little disappointed. I need this rocker for the weekend. Regards Claire Cole”

Helpful Report

Posted 9 years ago

Hi there, thank you for taking the time to review our site. I have been advised by mu colleague Sandra that she is currently looking into this for you, I can assure you that we are doing everything we can to rectify this issue for you. I will make sure that Sandra calls you today, to give you an update and what the next steps will be to rectify this problem. I am extremely sorry again for any inconvenience caused by this. if you have any questions, please do not hesitate to contact me Via email - louisa@pramcentre.co.uk. Many thanks, Louisa :)

Posted 9 years ago

“I ordered a baby Walker on Sunday night about 11 o'clock. I got a text on Monday telling me it would be delivered Tuesday. On Tuesday morning I got a text telling me it would be delivered between 11.27 and 12.27....it arrived about 12. I could not be more delighted with both the product and the service. Absolute 5 star for both.”

Helpful Report

Posted 9 years ago

Hi there, Thank you for taking the time to review us , we love to hear from our customers ,especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on Louisa@pramcentre.co.uk Once again many thanks, Louisa x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc,

Posted 9 years ago

“Very speedy delivery and the cheapest prices around for all my Quinny accessories.”

Helpful Report

Posted 9 years ago

Hi there, Thank you for taking the time to review us , we love to hear from our customers ,especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on Louisa@pramcentre.co.uk Once again many thanks, Louisa x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc,

Posted 9 years ago

“Very quick service and delivery within the allotted hour. Very pleased with the item received. As described on website.”

Helpful Report

Posted 9 years ago

Hi there, Thank you for taking the time to review us , we love to hear from our customers ,especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on Louisa@pramcentre.co.uk Once again many thanks, Louisa x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc,

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Pramcentre.co.uk Reviews