Name: Pramcentre.co.uk
Address: Glasgow Pram Centre25 - 29 McFarlane Street, Glasgow
Rating: 4.32

“First time using your company and have to say excellent service,ordered a pushchair package(Baby Coutoure Senses 3 in1) online on wed,paid online,recieved a text later that day to say it would be delivered by fri,kept up to date with delivery and given a time slot,was able to track the driver letting me know where l was in his delivery schedule and how many minutes he was away from delivery,my delivery slot was between 13.16 and 14.16,he delivered at 13.23 that day,the whole experience was faultless,would use your company again when the time arises,thanks”

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Posted 8 years ago

“The staff were knowledgeable and efficient. Ordered in what wasn't in stock. Problem with order but sorted within the week.”

Helpful Report

Posted 8 years ago

“Needed to return an item due to the item not being fit for purpose and not safe for our child . Refused to accept request to return saying we had used it, but by there recommendations Spoke to the head of customer services and was told there was nothing she could do Very disappointed wouldn't recommend”

Helpful Report

Posted 8 years ago

“Helpful staff and speedy service from the cashier to the warehouse, I was in and out with my stuff in 15 minutes.”

Helpful Report

Posted 8 years ago

Hi, Thank you for taking the time to review us, we love to hear from our customers, especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. If you have any further questions please feel free to contact me on Kelsi@pramcentre.co.uk. Thanks again Kelsi

Posted 8 years ago

“I ordered and paid a deposit for a pram back in march. I was advised it would be an 8 week wait. This was fine. I called after 13 weeks as i had heard nothing to be advised that it would be in the shop 4 weeks before my due date. This was never advised until now. So we are 4 weeks from my due date I again called to checked my order to now be advised that orders dont come in until 2 weeks before your due date. And then to be advised it cant be checked until monday. The advisor also seemed to be quite short as if this may be a hassel. Mixed messages no further forward. I am potentially going to be taken 2 weeks early but will have no car seat or pram!”

Helpful Report

Posted 8 years ago

Hi Vikky, Thank you for taking the time to review us. I am very sorry for the trouble you have had and that you arent happy with the service you have been given. As a family run business customer service is our main priority and we strive to give every customer 100% customer service. If you would like to email me on Kelsi@pramcentre.co.uk with your order details I can look further into this for you and try to solve the issues as soon as possible. Look forward to hearing from you. Kelsi

Posted 8 years ago

“I ordered my Pram back in May knowing it would be a 8 week wait as it was out of stock - which was fine. I paid over £500 to Glasgow Pram Centre. I emailed them on the 8th week (July) to ask if there was a delivery date for my Pram as I was away for the weekend. I was told someone tried to call me once to explain this was an 8 week wait and did I want this re-ordered. I never received this call but they should have contacted me via email/post if they hadn't got me. So basically, I waited and wasted 8 weeks waiting on a Pram that wasn't even Ordered. Total lack of communication. I knew the Pram was out of stock in the first place and I was already told this. Anyhow, I was asked did I want this reordered when I contacted them 8 weeks after to be told this would be another wait! Not impressed with the service I received. Now my baby is due next month and I am having to start all over again and look for a Pram.”

Helpful Report

Posted 8 years ago

Hi Genna, Thank you for taking the time to review our service. I am really sorry that you have not received your order and feel like we have let you down. We do try to contact all of our customers regarding stock. I sincerely apologize that you did not receive a message or voicemail. Referring to our terms and conditions on section 3, our website will allows you to place an order even when the item is out of stock as we will notify you regarding stock levels. http://www.pramcentre.co.uk/shop/static_page.php?static_page_id=5 I sincerely apologize again that you feel let down, if you have any questions and wish to contact please email at kelsi@pramcentre.co.uk. We will be happy to answer any questions you have and try to resolve the matter. I am sorry again. Best wishes, Kelsi

Posted 8 years ago

“ordered pram adaptors on line - paid, heard nothing for couple of days, sent an e-mail only to be told item would take 3 to 4 weeks to arrive as they had sold out!!!!!!!! - this was stated on anywhere on their site. Very disappointing wont be ordering again”

Helpful Report

Posted 8 years ago

Hi, Dennis. Thank you for taking the time to review us. My sincerest apologies that we had been unable to fulfil your order at this time. Under Section 3 of our Terms and Conditions it does note that we will notify you of our acceptance of your order by email and you may also receive a call or email from one of our advisers. We will call regarding stock availability if the items are not available and advise when the item will return to stock. My sincerest apologies for any inconvenience caused to you at this time, it does appear that this has been the case in relation to your order. Our site will always allow a purchase to go through as a pre-order, if the item is not available we would contact to advise when the item can be expected to arrive into our warehouse. If there is anything else I can help you with, please do not hesitate to contact me directly on sales@pramcentre.co.uk Many thanks, Kelsi.

Posted 8 years ago

“Terrible customer service I'm afraid. Item not in stock, which was not clear online, told it might be imminent for first two weeks then told it would be 3-4 weeks and that had always been the case. Finally it turned up after 8 weeks when my baby was already 3 months old so we missed out on two months of use of an expensive item with a limited lifespan. Wish I had paid slightly more to buy from another company who could have delivered the very next day! Sadly I will not be ordering from Pram Centre ever again.”

Helpful Report

Posted 8 years ago

Hi there, Thank you for taking the time to review us. My sincerest apologies that you feel we have let you down at this time. Under Section 3 of our Terms and Conditions, it does note that we will notify you of our acceptance of your order by email and you may also receive a call or email from one of our advisors. We will call regarding stock availability if the items is not available and advise when the item will return to stock, unfortunately it does appear that this has been the case in relation to your order. Our items do not show as being "In Stock", they offer the option in which to "Add to Basket". I sincerely apologise for any confusion this may have caused, our Website works in a manner where a customer is always allowed to order on a pre-order basis, we would then contact said customer to advise of an estimated delivery date, as explained above. My sincerest apologies once again for any inconvenience caused and how long it has taken for you to recieve your items, if there is anything else I can do for you please do not hesitate to contact me directly on sales@pramcentre.co.uk Many thanks, Kelsi x

Posted 8 years ago

“Recieved part of my order but repeated messages on where the other part was were ignored.”

Helpful Report

Posted 8 years ago

Hi Adele, Thank you for taking the time to reply. I am so sorry you haven't received your full order and dont feel you have had the excellent customer service we strive to give to all our customers. If you would like to contact me on sales@pramcentre.co.uk I will look into your order for you and make sure you receive your other items asap. Sorry again and I hope to hear from you soon to resolve this issue for you. Kind Regards, Kelsi.

Posted 8 years ago

“Great price. Customer service was really good. The supplier didn't have the product when I ordered and the customer service kept me informed of new delivery dates.”

Helpful Report

Posted 8 years ago

Hi there, Thank you for taking the time to review us, we love to hear from our customers, especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, Once again many thanks, Kelsi x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc

Posted 8 years ago

“Ordered an item, than received an email that the item is not in stock and that I should get it in 3 weeks time. Month later still no item and the person I was dealing with not responding! Shocking! Very upsetting!”

Helpful Report

Posted 8 years ago

Hi Petra, I am so sorry for the trouble you have had. As you will find in our terms and conditions for items which are not in stock one of our sales advisors will contact you by telephone or email with regards to advise you when your goods will arrive. Selected items may take longer to deliver if we do not have stock. Again I am very sorry for any inconvenience caused. I can now see you have had a full refund for your order however if you would like to re-select I would be more than happy to personally deal with your order. Kind Regards. Kelsi

Posted 8 years ago

“I ordered online a Nuna Leaf baby seat with toy bar on 1st April. Pramcentre took £172 from my account and then contacted me to say the item was not in stock. I AM STILL WAITING ON MY REFUND! I hope to get it this week...if not I am taking legal action. I am disgusted with this service. When my order was cancelled by you...so too should the money transaction! DO NOT PURCHASE FROM HERE.”

Helpful Report

Posted 8 years ago

Hi Catherine, Thank you for taking the time to review us. I am so sorry that we have been unable to fulfil your order on this occasion. I can confirm that your refund has been processed and the funds have left our account which happens almost instantly, however unfortunately it is out with our control how long your bank then takes to allow the funds back into your account (sometimes 14 working days). With regards to the stock levels, our website allows for purchases to be made on a pre order basis therefore we don't actually show a stock level. The delivery process is then as follows which can be found in the deliveries section of our website: Free delivery within three working days (with exception of flat pack furniture, Dropshipped goods & all Mamas & Papas products which can be upto 10 days delivery) on all UK mainland orders over £49.99. Orders on or under £49.99 will be subject to a handling/shipping charge of £5.99 (above is subject to stock availability). One of our sales advisors will contact you by telephone or email with regards to advise you when your goods will arrive. Selected items may take longer to deliver if we do not have stock. For furniture, selected changers and cot beds we use an outside transport company and goods may be delivered pallatised, for this service a £45.00 delivery surcharge may apply. For such deliveries we will contact you to arrange for the goods to leave the store you will then be contacted by our carriers to arrange a suitable delivery day and then the delivering depot will contact you 24 hours prior to delivery to arrange a time slot. Delivery prices quoted are for UK mainland delivery only. The below section of our terms also explains our refunding process: 6. RIGHT TO WITHDRAW. You have the right to withdraw from this agreement but this right ends 14 days after the date we deliver the products to you. Any amounts you have been charged will be repaid to you by way of credit to your account within 14 working days. I hope this has allowed you to understand our order & refunding process and please know that we did everything requested of you as soon as it was requested. Please feel free to contact me if you have any other concerns or would like assistance with anything else as I would be more than happy to help. Again I am so sorry that we have been unable to fulfil your order at this time and hope that you decide to shop with us again soon. You can get in contact we me personally on natalie@pramcentre.co.uk or just ask for me on our live chat system on our website. Thank you for your understanding. Natalie x

Posted 8 years ago

“I needed to buy a hanging highchair urgently and couldn't find anywhere online that could help. I found pram centre and saw the chair I wanted but the checkout option was defaulting to free delivery for 3 days time but I needed it sooner. I used their online chat option for advice and spoke to Natalie who was extremely helpful. She checked the stock and confirmed it could be sent out by courier today to get to me next day at no extra cost to me! This all happened very late in the day (4pm) and they were still able to accommodate my order and my request. I am very impressed with the service I received and I will be recommending and using again. Thank you again Natalie!”

Helpful Report

Posted 8 years ago

Hi Dawn, Thank you for taking the time to review us and especially for mentioning me :) we love to hear from our customers even more so when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on natalie@pramcentre.co.uk Once again many thanks, Natalie x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc

Posted 8 years ago

“Fantastic customer service. Patient, kind and fast when dealing with a request. An error was made by myself, the customer and using the online live chat it was quickly corrected. Will certainly shop here again and would recommend to anyone, thank you ever so much”

Helpful Report

Posted 8 years ago

Hi Jana, Thank you for taking the time to review us, we love to hear from our customers, especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on natalie@pramcentre.co.uk Once again many thanks, Natalie x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc

Posted 8 years ago

“Fantastic customer service. Patient, kind and fast when dealing with a request. An error was made by myself, the customer and using the online live chat it was quickly corrected. Will certainly shop here again and would recommend to anyone, thank you ever so much”

Helpful Report

Posted 8 years ago

Hi Jana, Thank you for taking the time to review us, we love to hear from our customers, especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on melissa@pramcentre.co.uk Once again many thanks, Melissa x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc

Posted 8 years ago

“Have not received my curtains”

Helpful Report

Posted 8 years ago

“Ordered a Joie Nitro Stroller late on Wednesday and received it noon Friday, pre emailed to ensure it would be delivered, Angela took responsibility of the order and kept me up to date when order was dispatched and when it would be delivered. Excellent customer service and communication from Angela, Shelby and Melissa on the instant chat facility, fast delivery and a great product. Can not fault buying from this company the whole experience has been pleasurable and smooth and I will certainly be visiting their online shop again for all future purchases. Very Very pleased, thank you.”

Helpful Report

Posted 8 years ago

Hi Sally, Thank you for taking the time to review us, we love to hear from our customers, especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on melissa@pramcentre.co.uk Once again many thanks, Melissa x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc

Posted 8 years ago

“Fast delivery.Comfortable seat.Easy to fit. Excellent value.”

Helpful Report

Posted 8 years ago

Hi David, Thank you for taking the time to review us, we love to hear from our customers, especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on melissa@pramcentre.co.uk Once again many thanks, Melissa x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc

Posted 8 years ago

“Fast delivery.Comfortable seat.Easy to fit. Excellent value.”

Helpful Report

Posted 8 years ago

Hi David, Thank you for taking the time to review us, we love to hear from our customers, especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on melissa@pramcentre.co.uk Once again many thanks, Melissa x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc

Posted 8 years ago

“I have waited nearly 2 months for my order to be delivered. I actually still don't have it and have been told it will be another week! I have never waited this long for any order. You should not be allowed to sell items without specifying that you don't actually stock them. Your staff are all very polite when I speak to them but when you don't have the items people have paid for I pity anyone having to take calls from irate parents! I will not use this company again and I will not recommend them to anyone else.”

Helpful Report

Posted 9 years ago

Hi, Mary. Thank you for taking the time to review us. My sincerest apologies that you have not yet received your full order. Having looked into this for you, I believe my colleague had spoken with you around 5:15pm last night and had advised that your outstanding items are expected to arrive on our Stokke delivery which is due tomorrow. My sincerest apologies for any inconvenience caused to you thus far, the length of time which you have waited for your goods is in no way acceptable and I am sincerely sorry that we have let you down at this time. Under Section 3 of our Terms and Conditions it does note that we will contact customers if what they have ordered is not in stock and advise when the items are expected to arrive into our warehouse, I know this is no excuse for what has happened with your order as the timescale first given has been exceeded, and for this I am incredibly sorry. If there is anything else I can do for you to perhaps help restore your faith in our company please feel free to contact me directly on melissa@pramcentre.co.uk, Many thanks, Melissa x

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Pramcentre.co.uk Reviews