Pramcentre.co.uk Reviews

Name: Pramcentre.co.uk
Address: Glasgow Pram Centre25 - 29 McFarlane Street, Glasgow
Rating: 4.32

4.3 Rating 2,480 Reviews

82 %

of reviewers recommend Pramcentre.co.uk

4.3

Based on 2,480 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0141 552 3998

Email:

accounts@pramcentre.co.uk

Location:

Glasgow Pram Centre25 - 29 McFarlane Street
Glasgow
G4 0TL

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Pramcentre.co.uk 5 star review on 27th April 2016

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality, but I have ordered the pink footmuff and I've received the black one. Can't be bothered to return and then wait for another one. Just a bit dissapointing!”

Helpful Report

Posted 8 years ago

“I have ordered a high chair from them 2 weeks ago, they have taken the money however the item has not arrived. I have called 9 times waiting "in a que" for over 20 mins before hanging up. Sent 2 emails and 2 tweets and still no response and no product. Hurrendous! Do not buy anything from them!”

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Posted 8 years ago

“Great product at a very good price. Promt delivery Very good service from start to finish Would buy again First class service”

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Posted 8 years ago

“Item was listed as in stock. After taking our money, it never arrived. Finally found out it wasn't in stock after all but they were expecting delivery. A week after we were told it would arrive, it still hadn't. No one answers the phones at pram centre - I once waited 50 mins before giving up. This is not new - check their facebook page. I finally managed to get through in the online chat to Louisa who discovered that actually, our item had arrived after all! She then promptly arranged for it to be delivered, so luckily we did finally get it. Shockingly bad lack of communication and failure to answer phones. While the prices are good, it is not worth the stress and time spent chasing. Steer clear!”

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Posted 8 years ago

“I called Pramcentre to check the stock of my order the day after ordering. They said unfortunately the item wasn't in stock but they would call the supplier for me. Later the same day I received an email to say the item had been dispatched. When I called again I was told that they had managed to find one last stock of my item and it would be delivered the next day. This was amazing news as I was desperate for the cot I had ordered. They exceeded my expectation of delivery time and were very helpful.”

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Posted 8 years ago

“Amazing. Can't wait for baby to be born to start buying more from your website”

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Posted 8 years ago

“Fantastic service really delighted with”

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Posted 8 years ago

“The delivery was speedy, the process was easy and the item is perfect; an enjoyable experience!”

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Posted 8 years ago

“Awful customer service”

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Posted 8 years ago

“Item was ordered online and showing stock but the new website had issues and there was no stock there. Had 2 emails apologising for the problem and saying that stock would be back in 2-3 weeks. This wasn't a problem for us so we waited for stock to come in. Good communications throughout and order was delivered in the 2 week period. Have ordered with this company before and will again in the future.”

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Posted 8 years ago

“Quick service gray product for a great price everything I was looking for so easy to find! Would recommend aswell as be using again! Thanks”

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Posted 8 years ago

“Well priced item and easy to use site. Delivery quick with good communications.”

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Posted 8 years ago

“Wonderfull service. Due to a fault on my part i needed to change the item called them and they changed the order no problem would recommend them to anyone”

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Posted 8 years ago

“We have bought several items from the pram centre for my step daughter, recently purchased her pram and were delighted to have been able to get it at a fantastic price (means we can buy so much more!). Ordered online also and delivery only took a couple of days. My only critisism is that it was very busy the day we went to purchase the pram and found it hard to find a member of staff on the shop floor to help us, but when i did she was very helpful and pleasant.”

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Posted 8 years ago

“Good service, was notified about an expected delay but product arrived earlier than expected.”

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Posted 8 years ago

“Easy to order no hassle perfect shopping and easy to use”

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Posted 8 years ago

“Their service was extremely professional. I received my order within 24 hours of dispatch. Also when a certain item i ordered was out of stock, they called me up personally and offered me an alternative, and even though it was higher in price than my original order, they sent it to me for the same price. Excellent customer service. I was really impressed. The products were great quality. Thank You so much.”

Helpful Report

Posted 8 years ago

“I would have liked to have given zero stars for my experiences with the pram centre however this was not an option. I ordered my pram and car seat back at the end of May (paid for there and then) and was told that it would be in store by August as it was very popular. This was not an issue as my baby was not due until the end of October. I was told that we would be called as soon as it was in however they were happy to hold the pram for us until nearer the time as my husband and I were moving house and weren't sure when we were getting the keys. Come the beginning of September we had heard nothing from the pram centre at all so contacted them to be told that our pram and car seat were not yet in stock and when asked why when we were told it would be in at some point in August, we were met with the very blunt response of 'well the baby isn't due until the end of October anyway'. We were then told that they would get back to us. A week later still nothing from the pram centre so we called again and were told our car seat was now in but not our pram and that it should be in by the end of the week. Again no further contact from the pram centre so we called again to be told pram had no arrived. This happened a further 5 times (7 dates in total we were given and all through us contacting them - not once did they contact us or sound apologetic). 2 weeks before my due date I contacted them and was told my pram had arrived but no car seat (even although my car seat had apparently arrived back in September?) when questioned about this I was told the car seat had never been in and whoever had told me this had misinformed me. They offered me a car seat in a different colour incase baby arrived early and was given the information that my car seat would be in the following week. Again we had to call and change this up only to be told there was a delay and it would K fact not be in until the day after my due date. We now have all of our items but only because of a lot of stress and hassle. At no point did any of the staff who dealt with us appear to be apologetic and did not offer us any form of good will gesture (a friend of mine who bought their pram in John Lewis and it arrived 2 days late were given vouchers as an apology for the inconvenience) unfortunately the pram centre clearly do not care about customer service. I would definitely not recommend them and will certainly not be using the again myself in the future.”

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Posted 8 years ago

“Quite high delivery price I thought for item ordered but otherwise a good experience. We'll packaged and item as described”

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Posted 8 years ago

“I didn't receive my order. I had to chase it up after it hadnt arrived in the time I was told. I was then told it was on its way, AND then to be told actually no they didn't have any in stock.. I was upset that they hadn't told me when I ordered as I'm on a tight time scale due to my sisters baby coming soon. I cancelled it and am waiting for my refund.”

Helpful Report

Posted 8 years ago

Pramcentre.co.uk is rated 4.3 based on 2,480 reviews