Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

“The packaging of the presents were a little dented or torn.”

Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“There was something wrong with the delivery because the details sent to the courier were incomplete so the package is delayed :(”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“The product was great and after a few issues with the delivery, they arrived just in time for Christmas.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. We hope this helps you. Many Thanks, Prezzybox

Posted 4 years ago

“Items arrived however the violet one was smashed when opened.”

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Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

“When it was delivered and took it out of the packaging the box was damaged”

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Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

“Marmite label could have been sharper printing -no email to say despatched”

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Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“Great options”

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Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“The item I ordered is great . Unfortunately, even though I paid for the one day delivery , it did not arrive in time for it to be used as I Intended.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Good service, but paid extra for Saturday delivery which still hasn't arrived and its now Monday”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue and you have been refunded for your delivery charge and the order has now been delivered however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Would have been better if package had have been packed more securely as item was broken”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Great selection of gifts and fast delivery. Unfortunately however, one of the items in my order arrived broken.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Very pleased with items received”

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Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“Going to explain what happened as it was handled alright but I think it's worth sharing; I ordered my delivery to arrive for next day before 12pm, I have the DPD delivery app and it said the parcel was not on its way the morning it was due. I called up Prezzybox and got through to a lady who couldn't seem to work out why it hadn't been processed, as she said the parcel had been given to DPD. She refunded me on the next day delivery. I then called up DPD, who told me they had only received my data and not the parcel. I then had to call up Prezzybox again to see what was going on. I got through to a different lady who said she could see that I'd been refunded the delivery fee, but couldn't work out why my parcel wasn't on it's way, so she offered to either refund me and cancel the order, or resend the order out, I chose to just keep the order and not make any changes as that would mean the parcel would probably arrive the next day. Of course, I wasn't in that day, and had ordered the delivery in the first place for the only time I was available, so I missed this delivery. It's been a mad hassle of trying to get any housemate to be in for me and I still haven't received the parcel because of this. In calling up DPD to reorganize things, I explained this entire story, and they actually told me that they haven't had the service of "next day delivery before 12pm" option available since November! They said a few people have had this issue and they have informed all of their clientele, who should have then removed the option from their site. I find it pretty bad that this advice has to come from a customer's discovery, but there we are, aside from that, the customer service from Prezzybox was good and as professional as it could have been which is appreciated amongst the excess stress of the other delivery issues.”

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Posted 4 years ago

“Not bad service, apart from they could not complete my order and as yet still not received refund for item they could not supply”

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Posted 4 years ago

Hello, Thanks for your recent review. We're sorry we weren't able to fulfil your order on this occasion. We can see that the refund was processed on 18/12/2020 and should now be with you. Thanks, Prezzybox.

Posted 4 years ago

“The reason for the rating of 3 is I ordered this as a secret santa gift and selected when ordering it was a gift however when the recipient received my invoice was in the box showing who it was from and how much money I spent. The items itself was a great however based on this reason I will not be using the company again!”

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Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback. Thanks, Prezzybox

Posted 4 years ago

“Very helpful service when I rang to amend my order. Disappointing that the delivery charges aren't clearer before checkout.”

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Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“What they do they do very well. Delivery seems to be a bit of an issue tho with orders not arriving at the same time”

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Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“I have added an update to my previous review after receiving a very poor quality and half there bunch of flowers I ordered, prezzybox contacted me and resolved the issue, they provided very good customer service after a delay initially, it is the contracted florist that needs a warning review review, I hope prezzybox stop using them.”

Helpful Report

Posted 4 years ago

Hello, Thanks for your recent review. We're sorry to hear you experienced an issue with your order. We can see your picture has just come through to us. A member of the team is looking into this right away and will be in touch soon. Thanks, Prezzybox.

Posted 4 years ago

“Website great. Dispatch reasonable for Xmas. BUT! Box was bashed and open luckily all items still enclosed and unbroken. Probably wouldn’t order again based on the courier used”

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Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“The ordering process was quick and simple however my order has not even been dispatched yet and it was supposed to arrive two days ago (I paid extra for next day delivery). I know it is a busy time of year but there has been absolutely no contact from Prezzybox to explain when a new estimated arrival date is.”

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Posted 4 years ago

Hello, Thank you for taking the time to review your order, we are sorry you experienced a slight delay with your delivery, unfortunately due to recent unprecedented issues across the UK and worldwide we did experience a slight delay dispatching the order. Many Thanks, Prezzybox

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Prezzybox Reviews