Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

“Decent enough gift but the courier you use is awful. Despite fragile tape all around the box it was badly smashed up. Fortunately I wasn't bothered about the box of the gift itself”

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Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“Some interesting products and prompt shipping with tracking however one of my items arrived in damaged condition.”

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Posted 4 years ago

“Lacked a tracking number for delivery”

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Posted 4 years ago

“I haven’t received my order yet so I can’t really review it.”

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Posted 4 years ago

Hello, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. We hope this helps you. Many Thanks, Prezzybox

Posted 4 years ago

“I ordered two items. One arrived in a decent amount of time, and was perfect. I worry about the other one, which has not arrived.”

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Posted 4 years ago

Hello, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. We hope this helps you. Many Thanks, Prezzybox

Posted 4 years ago

“My prezzy arrived in good time and being of a fragile nature it was nicely packed to avoid damage. I will be using prezzybox again in the future.”

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Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“Unfortunately one of the items was broken in transit”

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Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

“Lovely packaging but gift was very small”

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Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“Service was easy enough to use, but it felt a little invasive when it came to soliciting feedback”

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Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“2 out of my 3 gifts have arrived on time, although I am still waiting on the 3rd item arriving which I ordered at the same time”

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Posted 4 years ago

Hello, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. We hope this helps you. Many Thanks, Prezzybox

Posted 4 years ago

“Was told that both things i ordered where coming at the same time. When I received and opened my order only one item came and o found that the other was coming later on. More updates would have been useful”

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Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“Didn’t received what I order, but customer service replace the item”

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Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Prezzybox is okay & the selection fair. Was able to find a secret santa gift good enough for a 60+, eccentric work colleague. Choice of courier (Yodel) appalling...hence 3 stars & not 4.”

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Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“Pretty decent. Bought a blow up jesus, pretty funny. Last year bought a stint jug which was pretty cheap quality. Overall though, it's alright.”

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Posted 4 years ago

Thank you so much for taking the time to write a review! We're so happy to hear you found some great gifts and they arrived quickly for you. Thanks again, Prezzybox.

Posted 4 years ago

“Still not received my package”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. We hope this helps you. Many Thanks, Prezzybox

Posted 4 years ago

“The site is clear and efficient, I am still waiting for delivery so cannot comment on the delivery service or article. It was easy to order.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. We hope this helps you. Many Thanks, Prezzybox

Posted 4 years ago

“Haven’t recieved the item from Hermes yet but I’m sure it is on the way?”

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Posted 4 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 4 years ago

“Its what I wanted”

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Posted 4 years ago

Thank you for the great feedback - we hope to see you again soon!

Posted 4 years ago

“A book arrived worn out on the sides. It did not look brand new, ehic is a let down as it is meant to be a gift for someone.”

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Posted 4 years ago

“The site was easy to navigate as my dad found a gift he wanted to purchase for his mate. I ordered it However the prezzybox site said there was a problem with the transaction and that it didn't go through. I left it a couple of hours and when no confirmation came through I purchased another one off of Etsy for less money and it was personalised. I then get an email from Hermes to say my parcel is out for delivery, I checked my junk and there was the email from prezzybox. Unfortunately Hermes left the parcel on my doorstep in broad daylight for all to see whilst I was at work. Thankfully one of my neighbours spotted it and took it in for me before someone else did. We now have two bar signs one from prezzybox for £20 and a personalised one from Etsy for £15. I'm sure overall this is a good site it's just unfortunate that the site said there was a problem, I then found a better product for cheaper elsewhere and your choice in courier isn't great. The item was delivered quickly though.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Prezzybox Reviews